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Cellular Phone Forum / Manufacturers / Motorola / February 2008MPT problem
Having great difficulty getting MPT to work.. I select connect using a cable and it says "Searching for modem, this may take 20-30 seconds" but it never completes. Why is it looking for a modem when its told you not to connect the phone? Anyway I've tried it with and without the phone connected maybe 30 times. I've tried uninstalling and re-installing MPT several times. All my other USB devices - WLan adaptor, printer and camera work fine. The Application logs don't have any clues. If I uninstall MPT from the windows control panel is it leaving something behind that maybe the problem? > Having great difficulty getting MPT to work.. > [quoted text clipped - 7 lines] > If I uninstall MPT from the windows control panel is it leaving something > behind that maybe the problem? Which version of MPT are you running? Which phone are you using? There are known problems with MPT and some Motorola phones; the software on CD has not kept up with the latest models of phones! > > Having great difficulty getting MPT to work.. > > [quoted text clipped - 12 lines] > There are known problems with MPT and some Motorola phones; the software > on CD has not kept up with the latest models of phones! Not sure how to find the version if MPT won't start properly. I'm using the version supplied on CD with my 18 moth old V3i. Have also tried liveupdating it but it says it's the latest version. On Sat, 16 Feb 2008 19:52:22 -0000, "CWatters" <colin.watters@NOturnersoakSPAM.plus.com> wrote this with the utmost thought: >> > Having great difficulty getting MPT to work.. >> > [quoted text clipped - 22 lines] >version supplied on CD with my 18 moth old V3i. Have also tried liveupdating >it but it says it's the latest version. If you default installed, go into C:\programmes\motorola Phone tools and have a look at build.txt for details about the installed version. I use a V3i with MPT with no problems via Bluetooth and cable, details of my installed version are: [BUILD] ProductName=Motorola Phone Tools Version=4.00 Language=ENU MasterId=051012005961 Time=16:20:50 Date=10/25/05 Build=289 The V3i is on T-Mobile UK; unlocked and unchanged from that issued by T-Mobile. > On Sat, 16 Feb 2008 19:52:22 -0000, "CWatters" > <colin.watters@NOturnersoakSPAM.plus.com> wrote this with the utmost [quoted text clipped - 43 lines] > The V3i is on T-Mobile UK; unlocked and unchanged from that issued by > T-Mobile. Thanks, I have [BUILD] ProductName=Motorola Phone Tools Version=4.10 Language=ENG MasterId=060105006523 Time=14:35:11 Date=01/18/06 Build=58 First, go into Device Manager and delete the Motorola USB modem from the USB listings and wherever else it might appear. Next, leave the phone unplugged and run MPT and then Live Update from within it. That way you'll be sure that your phone is on the list. When prompted, plug in the phone and all should work OK. > Having great difficulty getting MPT to work.. > [quoted text clipped - 7 lines] > If I uninstall MPT from the windows control panel is it leaving something > behind that maybe the problem? > First, go into Device Manager and delete the Motorola USB modem from the USB > listings and wherever else it might appear. Next, leave the phone unplugged > and run MPT and then Live Update from within it. That way you'll be sure > that your phone is on the list. When prompted, plug in the phone and all > should work OK. I can only find the motorola modem driver when the phone is connected. It appears under "Modems" and nowhere else. It dissapears when I disconnect the phone. So I hooked up the phone, deleted the modem driver, disconnected phone. Ok so far. Then tried to run MPT... It gets to "choose a profile" then... 1) If I select "cancel" or close the window then MPT closes - so that's wrong option. or 2) If I select the default profile and hit OK it says "Welcome to phone setup wizard". I select "Cable" and then "Next". It opens a box "Searching for the modem" which it never finds. If I try to close the box windows tells me "This program is not responding...End Now" I can't do a live update from within MPT as it doesn't get that far. If I use the Liveupdate prog that is installed with MPT it says I have the latest version. So unfortunately it won't let me follow the proceedure you suggested. I'm never prompted to connect the phone either. If I do close MPT and connect the phone Windows detects it and offers to install the modem driver. I've tried letting it but that also makes no difference either. MPT still can't find the modem. >> First, go into Device Manager and delete the Motorola USB modem from >> the USB listings and wherever else it might appear. Next, leave the [quoted text clipped - 27 lines] > to install the modem driver. I've tried letting it but that also > makes no difference either. MPT still can't find the modem. When it starts searching, connect the phone. You should see the driver get installed and then MPT should find the phone. Also, you might want to try Bluetooth if you have a dongle for the PC. > When it starts searching, connect the phone. You should see the driver get > installed and then MPT should find the phone. Yeah tried that. It goes through the found new hardware routine, installs the driver ok but then MPT never finds it. > Also, you might want to try > Bluetooth if you have a dongle for the PC. I think that might be the next step. Ready to strangle this thing :-) You may find the driver in Control Panel -> Phone & Modem Options. I could not find it in Device Manager but found it in Phone & Modem Options. >> First, go into Device Manager and delete the Motorola USB modem from the > USB [quoted text clipped - 32 lines] > install the modem driver. I've tried letting it but that also makes no > difference either. MPT still can't find the modem. > You may find the driver in Control Panel -> Phone & Modem Options. I could > not find it in Device Manager but found it in Phone & Modem Options. Thanks, yes found it there, uninstalled it ok but no matter what MPT won't get past "Searching for the modem". I've now tried tried full and partial uninstalls, with and without rebooting in between and have just downloaded another copy of the modem driver in case the one on the MPT CD is faulty. Also tried connecting and not connecting the phone but nothing seems to make any difference so far. Thanks anyway. Colin Just wanted to add that I if I set the USB port default mode to "Memory card" on the phone, then connect it to the PC I can browse the phone as a memory card. So the USB port is ok as is the cable presumably. Have tried second cable anyway. > Just wanted to add that I if I set the USB port default mode to "Memory > card" on the phone, then connect it to the PC I can browse the phone as a > memory card. So the USB port is ok as is the cable presumably. Have tried > second cable anyway. Humm. If I leave it in mamory card mode and run MPT then MPT switches the phone to modem mode and then asks me how the phone is connected - which is plainly daft as it's just used the cable to switch modes on the phone! >> Just wanted to add that I if I set the USB port default mode to "Memory >> card" on the phone, then connect it to the PC I can browse the phone as a [quoted text clipped - 4 lines] > phone to modem mode and then asks me how the phone is connected - which is > plainly daft as it's just used the cable to switch modes on the phone! Hi; Had a similar problem with a v551 and followed the steps outlined at the linky below so that the MPT developers sent me a new mondems.pac file. Since then, no problems. Fyi, the forum is run by the developer of MPT, Avanquest. hth, -Craig <http://bvrpforums.com/motorola/viewtopic.php?p=13510&sid=ea83de7803752fed874c356 0c0d1fc53#13510> See Jan 14 message from "Dick Ballard" which provides the following: 1) In MPT to to General Setup 2) Go To the Communications Tab 3) Click on Change Modem 4) Click Next 5) Make sure Motorola USB Modem is highlighted and click Next 6) Check the box for Do Not Automatically Detect and click Next 7) On the left side choose Motorola GSM and on the right side choose your model and click Next 8) Click Finish 9) Click OK out of the General Setup > Having great difficulty getting MPT to work.. > [quoted text clipped - 7 lines] > If I uninstall MPT from the windows control panel is it leaving something > behind that maybe the problem? > See Jan 14 message from "Dick Ballard" which provides the following: > > 1) In MPT.... Thanks for the reply but that's a problem right there.... I can't get MPT to the point where I can do _anything_ with it. First thing it does is put up a splash box, then it opens a Choose Profile dialog. If I do anything except hit "OK" MPT closes or freezes. If I select the default profile (the only one) and select OK it opens another box asking me to choose a connection type and if I select "cable", OK then hangs up as well. I've uninstalled and reinstalled everything (MPT and the modem driver) every which way I can think of but it seems to make no difference. I can talk to the phone in memory card mode no problem. If you can install the "Generic GSM" phone, then you need to run the Live update several times to get to the most recent version. I had to do this to get it to finally work with my SLVR. Then once I am updated, I can change the phone to the SLVR which it now detects just fine. Earlier versions did not detect it. >> See Jan 14 message from "Dick Ballard" which provides the following: >> [quoted text clipped - 15 lines] > which way I can think of but it seems to make no difference. I can talk to > the phone in memory card mode no problem. > If you can install the "Generic GSM" phone, then you need to run the Live > update several times to get to the most recent version. I had to do this to > get it to finally work with my SLVR. Then once I am updated, I can change > the phone to the SLVR which it now detects just fine. Earlier versions did > not detect it. What do you mean by the "Generic GSM" phone? Do you mean an old version of the motorola modem? Was one supplied with XP? Currently I point windows at the MPT CD when it needs the modem driver. MPT has a list of phones which should show if it cannot find your phone; if your phone is not on the list, you can install a generic phone. That will get the software to run. Then you can run the update to download the newer versions. >> If you can install the "Generic GSM" phone, then you need to run the Live >> update several times to get to the most recent version. I had to do this [quoted text clipped - 10 lines] > XP? > Currently I point windows at the MPT CD when it needs the modem driver. >> If you can install the "Generic GSM" phone, then you need to run the Live >> update several times to get to the most recent version. I had to do this [quoted text clipped - 8 lines] >Do you mean an old version of the motorola modem? Was one supplied with XP? >Currently I point windows at the MPT CD when it needs the modem driver. You should download and install the latest driver: <http://cell.wikia.com/wiki/Motorola#Issues> The one on most CDs is seriously out of date and problematic.  SignatureBest regards, MOTOROLA WIKI: John Navas <http://cell.wikia.com/wiki/Motorola> > You should download and install the latest driver: > <http://cell.wikia.com/wiki/Motorola#Issues> > The one on most CDs is seriously out of date and problematic. Thanks, I've tried that one now but MPT still can't get past "Searching for modem". Problem SOLVED !! It turns out to be some kind of conflict with a Prolific USB Modem driver that I had installed a year ago for my X10 system. That was on COM 3 and the phone on COM 4. As soon as I unplugged the X10 interface (which presumably stood down the Prolific modem driver) I got a new popup saying something like "Motorola Modem found" (can't recall exact words). Anyway MPT can now find the Motorola driver and starts up ok. I suspect that MPT was finding the Prolific driver and that was causing it to hang up. My X10 system has never worked reliably anyway so no great loss to loose this. Thanks for the help anyway. >Problem SOLVED !! > [quoted text clipped - 8 lines] > >Thanks for the help anyway. Interesting. Thanks. Suggest you report that to Motorola. SignatureBest regards, MOTOROLA WIKI: John Navas <http://cell.wikia.com/wiki/Motorola> >> Problem SOLVED !! >> [quoted text clipped - 4 lines] > > Interesting. Thanks. Suggest you report that to Motorola. Thanks for following up CWatters. John, you suggested he report this to Motorola. I'm curious: - who/what's the appropriate contact @ Motorola for this & - since it's an MPT issue, shouldn't he contact Avanquest? tia, Craig "the n00b" >>> Problem SOLVED !! >>> [quoted text clipped - 10 lines] > >- who/what's the appropriate contact @ Motorola for this & Motorola Support. >- since it's an MPT issue, shouldn't he contact Avanquest? Only if he buys direct from Avanquest. The USB modem driver is written by Motorola, which is an OEM of Avanquest. SignatureBest regards, MOTOROLA WIKI: John Navas <http://cell.wikia.com/wiki/Motorola> >>>> Problem SOLVED !! >>>> [quoted text clipped - 11 lines] > > Motorola Support. I guess you mean <direct.motorola.com/hellomoto/nss/ContactUs.asp> >> - since it's an MPT issue, shouldn't he contact Avanquest? > > Only if he buys direct from Avanquest. The USB modem driver is written > by Motorola, which is an OEM of Avanquest. Regardless, if they care about their app (MPT), Avanquest would want to know. <www.avanquestusa.com/company/company_contactus.asp> has an email addy for a product manager listed. thanks, -Craig Glad to hear it! Hop on over to the comp.home.automation newsgroup and maybe we can help you with your X10 problems. There's a new product that works wonders on improving X10 performance. > Problem SOLVED !! > [quoted text clipped - 9 lines] > > Thanks for the help anyway. > Glad to hear it! Hop on over to the comp.home.automation newsgroup and > maybe we can help you with your X10 problems. There's a new product that > works wonders on improving X10 performance. I'm already signed up to that newsgroup but I'm an infrequent visitor. Can you tell me more about the produt to which you refer? >> Glad to hear it! Hop on over to the comp.home.automation newsgroup >> and maybe we can help you with your X10 problems. There's a new >> product that works wonders on improving X10 performance. > > I'm already signed up to that newsgroup but I'm an infrequent > visitor. Can you tell me more about the produt to which you refer? Apologies to the group for this OT posting but the product I refer to is at http://jeffvolp.home.att.net/xtb_files.htm. I have the XTB-II in one home and the XTB in a smaller home and all my X10 troubles disappeared. They are truly remarkable products - and fun to build if you go that route. We can discuss more if you'd like to email me at razrbruce AT gmail DOT com. |
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