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Cellular Phone Forum / Providers / Nextel / January 2005i730 Upgrade
Motorola just wasted valuable resources and my time with the software upgrade of my IDEN i730A Nextel Phone. My phone was resetting itself and not connecting calls on a frequent basis. called the peeps at nextel they passed me over to motorola. The rep said they will send me the cable and CD with the software upgrade on it. FedEx rings the bell this morning and guess what...no CD in the package only the cable. Called motorola. They said go to www.motola.com/iden to download the application to upgrade the phone. 90 plus mbs. wow. Im rolling right....wrong......There seems to be a problem with WinXP Professional SP2 recognizing the device attatched to the USB port to connect to the phone for the upgrade. Error -35. called the reps back. Oh now you have to take the phone in to a nextel service center so they can upgrade it for you...we have been having problems with the application recognizing the phone with XP.....wow duhh!!!....why waste my time and your resources for me to find all that out...I asked have you guys been talking to Microsoft concerning the problem.....Uhhhh....I dont know..... Is there a way to circumvent these problems without me having to take the phone in to get it upgraded??  SignatureJamel L. Raines,Esq Imperium Neptuni Regis Iubeos Magellanus Tabula Dominus > Motorola just wasted valuable resources and my time with the software > upgrade of my IDEN i730A Nextel Phone. My phone was resetting itself [quoted text clipped - 15 lines] > Is there a way to circumvent these problems without me having to take > the phone in to get it upgraded?? All I have to say is bad about Nextel from day one. The only thing I could do personally is mail you the disk I have if you think this will help. Or maybe send it to general delivery at a PO in your town if you feel uncomfortable in any way. I never got to use it as my 730 got completely trashed by the teen that used it. I also have a book that was included and I would be happy to include that also. I know I know I am such a nice guy. :) Good luck. J. sorry jimmy wish it could be that simple but XP is not recognizing the device when i hook up the usb cable. >> Motorola just wasted valuable resources and my time with the software >> upgrade of my IDEN i730A Nextel Phone. My phone was resetting itself [quoted text clipped - 28 lines] > > J. > sorry jimmy wish it could be that simple but XP is not recognizing the > device when i hook up the usb cable. [quoted text clipped - 30 lines] > > > > J. I've had no problems at all with the data cable and XP SP2. neither do I, it works fine Did you use they disk they sent you or did you download the software from the website? If you used your disk to upgrade your phone then By all means we can make arrangements for me to acquire the disk. Are all the software versions on the disk. I have the i730A version on my phone. >> sorry jimmy wish it could be that simple but XP is not recognizing the >> device when i hook up the usb cable. [quoted text clipped - 36 lines] > > I've had no problems at all with the data cable and XP SP2. > Did you use they disk they sent you or did you download the software > from the website? > If you used your disk to upgrade your phone then By all means we can > make arrangements for me to acquire the disk. Are all the software > versions on the disk. I have the i730A version on my phone. Jamel I can not tell what message you are responding to and who you are addressing. J. >>> sorry jimmy wish it could be that simple but XP is not recognizing >>> the device when i hook up the usb cable. [quoted text clipped - 34 lines] >> >> I've had no problems at all with the data cable and XP SP2. PM me your address and I will mail you a copy of the CD, yes it works o all versions of all phones effecte I decided to get mad and not let this thing kick me in the a.s (Upgrade) so i decided to do some trouble shooting and I found out that the cable has a slight design flaw. At the USB end the cable was not making correct contact with the port on my computer. so i did what any real engineer would do.....I "jimmy rigged" it. Got my XP operating system to recognize the device. "motorola IDEN" and it installed the drivers and It was all smooth sailing from there Iam a happy camper. > PM me your address and I will mail you a copy of the CD, yes it works on > all versions of all phones effected I had the same cable problem, but during the upgrade the cable came lose from my i730 destroying the flash memory. Called Moto and found out that the cable supplied with the upgrade is a limited time use cable. I should have used the one I had purchased. Moto replace the i730, with a very new phone. I had the phone the very next day. Customer service was great. When I checked the phone, it had a new version of the CPU and the flash rom was upgraded. That was Nov 26, 2004, and I have not had *any* problems with the phone. When Moto had the cables made they decided to save money and not have the cables tested. Thats what makes it a limited use cable. Let me guess, the cable they supplied with the software upgrade was model # NNTN5970A. The normal (for purchase) data cable is model # NKN6559A > I decided to get mad and not let this thing kick me in the a.s (Upgrade) so > i decided to do some trouble shooting and I found out that the cable has a [quoted text clipped - 6 lines] >>PM me your address and I will mail you a copy of the CD, yes it works on >>all versions of all phones effected Guess Iam lucky again cause they FedEx me this cable here NKN6559A. >I had the same cable problem, but during the upgrade the cable came lose > from my i730 destroying the flash memory. Called Moto and found out [quoted text clipped - 21 lines] >>>PM me your address and I will mail you a copy of the CD, yes it works on >>>all versions of all phones effected Was this just recent? If so maybe they learned a lesson about the cable! But wait, if that is so, how come you got a bad NKN6559A to begin with? Dang will wonders never stop. > Guess Iam lucky again cause they FedEx me this cable here NKN6559A. > [quoted text clipped - 23 lines] >>>>PM me your address and I will mail you a copy of the CD, yes it works on >>>>all versions of all phones effected Well not necessarily a bad cable but a design flaw with the USB end. If the cable was completely bad It would not move data at all. Either the USB port on my computer is to big to make a complete and tight fit. Or the USB end of the cable is to small to make a complete tight fit. But I managed to get it to make full contact. > Was this just recent? If so maybe they learned a lesson about the > cable! But wait, if that is so, how come you got a bad NKN6559A [quoted text clipped - 29 lines] >>>>>on >>>>>all versions of all phones effected Just got one yesterday and its a NKN6559A Used the downloaded software and was rocking and rolling in 15 minutes. Was a PERFECT Experience for me. > Guess Iam lucky again cause they FedEx me this cable here NKN6559A. > >I had the same cable problem, but during the upgrade the cable came lose [quoted text clipped - 30 lines] > >>>http://cellphoneforums.net/member.php?action=getinfo&userid=60044 > >>>View this thread: http://cellphoneforums.net/t162949 I believe that Moto shipped the software upgrades in A->Z order. And maybe they had started shipping the NNTN5970A at that time. Now its latter in the cycle and maybe they learned that the best way to have the fewest problems is to ship the tested NKN6559A cable. So enjoy it. Download the WebJal software and start having fun DL'ing your own ringtones and wallpapers. Oh and forget about the Phone Management software, its klugie! At least the version I DL'ed is. > Just got one yesterday and its a NKN6559A Used the downloaded software and > was rocking and rolling in 15 minutes. Was a PERFECT Experience for me. [quoted text clipped - 47 lines] >>>>>http://cellphoneforums.net/member.php?action=getinfo&userid=60044 >>>>>View this thread: http://cellphoneforums.net/t162949 Jamel...I had a i730 and bought the cable you got for free, however i was able to upgrade my 730 with no problems at all. If you go to motorola.com/iden to their software upgrade page and down at the bottom there are files that deal with issues with XP. I'm running XP Pro sp2 and had no problems doing so. Did the upgrage and GPS upgrade without a problem. Here is the link http://idenphones.motorola.com/iden/support/showSoftwareDownloads.do and the title to the one you want is iDEN USB Installation Application/USB Modem Driver...i hope this helps you....dont forget to reboot your system after installing > Motorola just wasted valuable resources and my time with the software > upgrade of my IDEN i730A Nextel Phone. My phone was resetting itself and [quoted text clipped - 15 lines] > Is there a way to circumvent these problems without me having to take the > phone in to get it upgraded?? Thanks Lobo777. Dont know if you have been following the posts but iam good to go now. > Jamel...I had a i730 and bought the cable you got for free, however i was > able to upgrade my 730 with no problems at all. If you go to [quoted text clipped - 26 lines] >> Is there a way to circumvent these problems without me having to take the >> phone in to get it upgraded?? |
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