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Cellular Phone Forum / Providers / Nextel / February 2006FU Nextel!
oh man, so i buy a nextel phone. they give me a number. it turns out the number belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs: First Revenue Assurance, (303) 595-8100, 200 Fillmore St Ste 200, Denver, CO 80206 to harass me. After 5 or 6 calls where I explain I'm not Joe W., and each time they promise to correct the mistake, they call a 7th time. Well this is chewing up my allotted minutes, and I'm running out of paitience, and I say, "For god's sake, can't you guys figure out that you're harassing a new customer? You gave me Joe W.'s friggin number!" Well, this pisses off the bitch at the other end of the line who cusses me out and hangs up on me. So FU Nextel, FU First Revenue Assurance (feel free to call at (303) 595-8100 and ask for any incompetent asswipe; be sure to give them a hard time. ~Not Joe W., and I pay my bills. Did you ever think to call Nextel and ask them to change your number? > oh man, > so i buy a nextel phone. they give me a number. it turns out the number [quoted text clipped - 15 lines] > > ~Not Joe W., and I pay my bills. Why not fix the problem instead of just passing it along to someone else? > Did you ever think to call Nextel and ask them to change your number? > [quoted text clipped - 21 lines] >> >> ~Not Joe W., and I pay my bills. When a phone is disconnected, the number goes into a holding queue. The length of time is dependant upon the availability of NPA/NXX in the particular NMB (in other words, it depends on the supply/demand). Since there are limited numbers, they have to recycle the numbers. Unfortunately, they cannot control what contact number a customer has given out to creditors, even to Nextel. They have to allow customers to use their Nextel number as some disconnect their home numbers or port their home numbers in, and this is the only way to get in contact with the customer. You should be able to call Nextel's collections number (800) 456-6070 and have them contact the collection agency to inform them that the number they are calling does not belong to the debtor and to stop calling it. Good luck. > Why not fix the problem instead of just passing it along to someone else? > [quoted text clipped - 23 lines] > >> > >> ~Not Joe W., and I pay my bills. thanks for the info Zman! Scout > When a phone is disconnected, the number goes into a holding queue. The > length of time is dependant upon the availability of NPA/NXX in the [quoted text clipped - 46 lines] >> >> >> >> ~Not Joe W., and I pay my bills. Really has nothing to do with Sprint/Nextel. It was probly the only number the guy who didn't pay his bill had and when they turned the account over to collections, guess what number they gave them to call?!! Agree'd that First Revenue should have corrected the problem the first time, but this really does not have much to do with Nextel. > oh man, > so i buy a nextel phone. they give me a number. it turns out the number [quoted text clipped - 15 lines] > > ~Not Joe W., and I pay my bills. Nextel was the victim of the first customer, and rightly so they passed his number along to the collection people. But how can they also give the number to a new customer and not expect a problem? I think Nextel has everything to do with the problem; afterall, they gave the number to all three parties involved here. Scout > Really has nothing to do with Sprint/Nextel. It was probly the only > number the guy who didn't pay his bill had and when they turned the [quoted text clipped - 25 lines] >> >> ~Not Joe W., and I pay my bills. How do you expect the people in Nextels credit department to know if that is a current customers wireless number or what it is. It was just the number the old customer had listed in his account data as a vaild contact number. They are not calling it expecting him to answer his wireless phone it has been turned off at this point, rather they think it is his home phone or another contact number. Especially with number porting these days its hard to keep track of who's number is what at this point. Phone numbers are recycled about every 6 months with most companys more often if the area is short on numbers. If they dind't give out old numbers we wouldn't have any phone numbers to get at this point. > Nextel was the victim of the first customer, and rightly so they passed his > number along to the collection people. But how can they also give the number [quoted text clipped - 32 lines] >>> >>> ~Not Joe W., and I pay my bills. > How do you expect the people in Nextels credit department to know if > that is a current customers wireless number or what it is. It was just > the number the old customer had listed in his account data as a vaild > contact number. Perhaps you misunderstood. I was pointing out that the COLLECTION AGENCY had a legal obligation not to contact third parties or unrelated parties, once they were made aware that the number their client provided was unrelated to the debtor. The collection agency would have simply apologized for the inconvenience, and struck the number off the contact list for that account. It should not have continued calling that number again. Sprint, as the client that hired that agency, should be informed about their agent's actions. The first offense is a mistake. The subsequent offenses are prohibited. Unfortunately, people lie. Especially to collection agencies. Collection agencies tend not to believe whoever answers the number they are calling when they tell the agency that they are not the person they are looking for. I have had to contact agencies to inform them that the number they were calling no longer belonged to the debtor. > > How do you expect the people in Nextels credit department to know if > > that is a current customers wireless number or what it is. It was just [quoted text clipped - 14 lines] > > The first offense is a mistake. The subsequent offenses are prohibited. >Unfortunately, people lie. Especially to collection agencies. Collection >agencies tend not to believe whoever answers the number they are calling >when they tell the agency that they are not the person they are looking for. >I have had to contact agencies to inform them that the number they were >calling no longer belonged to the debtor. While true, that doesn't exempt them from harassment laws, or the fact that in most states they are required, by law, to stop calling once you ask them to cease.  SignatureIt's always darkest before dawn. So if you're going to steal your neighbor's newspaper, that's the time to do it. >> so i buy a nextel phone. they give me a number. it turns out the number >> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs: [quoted text clipped - 3 lines] >> and >> each time they promise to correct the mistake, they call a 7th time. 1: The Fair Debt Collection Practices Act provides for the Federal Trade Commission to exact penalties against collection agencies that engage in such practices. Send a CERTIFIED LETTER (so they can't deny they heard from you), explaining that you are not the debtor, that you explained this to their rep 6 times, and demand that they CEASE AND DESIST from contacting you at your number. 2: Go to the FTC web site (ftc.gov?) and file a complaint if the collection agency bothers you again. In all probability, that will get them to stop. The agents you have been dealing with on the phone are probably low-wage drones that are expected to make a lot of calls and not waste time cleaning up paperwork and billing errors. They will not help you. Thanks for the info Jeremy, and Chris too. I was emailed by someone who, I think, corrected the problem. Thanks to all! Scout >>> so i buy a nextel phone. they give me a number. it turns out the number >>> belonged to a guy who owes nextel $300. So Nextel hires these jerkoffs: [quoted text clipped - 20 lines] > drones that are expected to make a lot of calls and not waste time > cleaning up paperwork and billing errors. They will not help you. Scout Wrote: > oh man, > so i buy a nextel phone. they give me a number. it turns out th [quoted text clipped - 22 lines] > > ~Not Joe W., and I pay my bills. Something doesn't sound right here. #1: Nextel doesn't give ne customers OLD phone numbers from a previous customer! So I don't kno how that happened, are you sure that's what happened? Maybe tha company just has the wrong number. From my understanding, once a account is closed for whatever reason, that phone number dies with it and can't be re-used! So that's what confuses me with your situation. Tell that company that they have the wrong number and to check thei records, tell them that you are not Joe W. and there is no-one by tha name at your number. I don't see why that wouldn't work, they should'v stopped after the 1st or 2nd call > Scout Wrote: >> oh man, [quoted text clipped - 35 lines] > name at your number. I don't see why that wouldn't work, they should've > stopped after the 1st or 2nd call. Trust me, that's exactly what happened. Someone here gave me some good advice, which was to call an 800 number and speak to Nextel's financial. I did that yesterday and Nextel pulled up the number that was giving me all the grief and said it still belonged to Joe Walsh, whoever that deadbeat is, and that his account is still suspended but with that number?? How can that be, if I'm the one answering the phone when 267-718-3657 is dialed? They decided to give me a new number and ol' Joe can keep his. By the way, I called and emailed First Revenue Assurance and made a formal complaint in which I tried to lay out the problem so they could understand. Their response was to escalate the number of harassment calls to sometimes twice an hour. They ate up all my minutes, made my phone ring constantly which got me in trouble at work, raised my blood pressure, gave me lectures on paying my bills and being kind to people who call me on the phone to harass me, and finally, forced me to waste my time fixing their system. Thanks to Nextel for fixing it relatively pain free. I hope the good folks at First Revenue burn in the lava lakes of hell. Scout > I called and emailed First Revenue Assurance and made a formal complaint > in which I tried to lay out the problem so they could understand. Their [quoted text clipped - 3 lines] > paying my bills and being kind to people who call me on the phone to > harass me, and finally, forced me to waste my time fixing their system. Rather than bitch about them--which will get you nowhere--why don't you complain on the FTC web site of their repeated violations of the Fair Debt Collection Practices Act? You can also complain to the Pennsylvania Attorney General (probably on their web site). You can do a Google search for lawyers that sue collection agencies over FDCPA violations, and you may be entitled to civil penalties of $2000 per occurrence. Collection agencies have legal restrictions placed on them to not disclose the details of debts to third parties (Mr. Walsh is entitled to his privacy, the First Revenue had no right to discuss his debt with you. They should have first confirmed that YOU were Joe Walsh). They are also barred from making repeated phone calls on the same day. So, are you going to take action? >> I called and emailed First Revenue Assurance and made a formal complaint >> in which I tried to lay out the problem so they could understand. Their [quoted text clipped - 23 lines] > > So, are you going to take action? Thanks for the good advice Jeremy. I have taken action and my phone number has been changed. I'm still not satisfied that the system has improved, and will look into making a complaint to the FTC. Scout > Scout Wrote: >> oh man, [quoted text clipped - 30 lines] > account is closed for whatever reason, that phone number dies with it, > and can't be re-used! So that's what confuses me with your situation. Not true- they recycle numbers all the time. >> Scout Wrote: >>> oh man, [quoted text clipped - 32 lines] > > Not true- they recycle numbers all the time. It is doubtful that Sprint deliberately instructed their collection agency to harass an innocent third party. It is more likely that the agency employs dimwits, working for not much above minimum wage, who couldn't care less that they were calling the wrong number (probably dialed by a predictive dialer) and who didn't want to bother submitting a report to their management to delete the phone number from the account records. A formal complaint to the FTC or state regulatory agency will usually get the agency's attention. A formal complaint to Nextel may also result in their calling their agency and asking for an explanation and correction. Complaining to the agency directly will not result in anything. Go to the FTC web site, spend 5 minutes filing the complaint, then put your feet up and watch as the calls soon stop. |
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