Cancellation

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Princess - 28 Jun 2006 04:31 GMT

I have 4 phones on my account. I "assumed" my contracts were up on
June 19th as I've been waiting for this day for months....I called
Nextel to make sure the contracts were up because I couldn't wait to
move over to Verizon. To make a long story short, I was told that 2 of
the phone contracts are not up until October because we reduced our
minutes 4 months into the contract.

They never told me this and I am really upset that they would extend a
contract when you reduce your plan minutes! I had T-Mobile for years
and changed plans all the time without any kind of penalty.

Any advice? I'm dying to throw my phone against the wall when I get my
new carrier.

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JDa™© - 28 Jun 2006 14:18 GMT

Simple math, Drop 2 now, 2 in later.

> I have 4 phones on my account. I "assumed" my contracts were up on
> June 19th as I've been waiting for this day for months....I called
[quoted text clipped - 9 lines]
> Any advice? I'm dying to throw my phone against the wall when I get my
> new carrier.

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DevilsPGD - 29 Jun 2006 10:28 GMT

>Simple math, Drop 2 now, 2 in later.

Unfortunately that makes it a lot harder to get a good deal on a new
phone purchase. You'll be able to negotiate a lot better on four phone
contracts then two.

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To the book depository!
-- Homer

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Nick - 29 Jun 2006 14:20 GMT

>>Simple math, Drop 2 now, 2 in later.
>
> Unfortunately that makes it a lot harder to get a good deal on a new
> phone purchase. You'll be able to negotiate a lot better on four phone
> contracts then two.

I agree, nextel is downright BAD when it comes to this, it seems anytime you
talk to customer service to ask a question they reply with "this will extend
your contract for another year". I have 8 phones on my account and am in the
process of trying to get off of nextel. it makes it a lot easier when you go
to another phone carrier saying I have 8 phones I want to bring over, what
can you do for me.

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Want you still be stuck with paying Sprint/Nextels stupid disconnect
charge? $200.00 per phone?

>>>Simple math, Drop 2 now, 2 in later.
>>
[quoted text clipped - 8 lines]
>to another phone carrier saying I have 8 phones I want to bring over, what
>can you do for me.

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Princess - 04 Jul 2006 14:45 GMT

Just wanted to give you guys an update.

I called again and spoke to a supervisor who told me I should just
cancel the 2 lines and dispute the cancellation fee afterwards due to
poor service. I had no way to document the poor service as we gave up
calling tech support a long time ago when clearly they were not
helping. There was no way I was going to gamble $400.00 on that.

I ended up sending a certified letter to their corporate office. But
my good thinking came in here. I went to the website and there were
links to send mail to their Board of Directors and another Board of
some sort. So I copied and pasted my letter to both boards. I also
cc'd the FCC on the letter.

On Friday I got a call from someone on the Board who actually was very
nice. She explained that they are spending millions of dollars on
improving their service and they didn't want me to leave (4 phones for
2 years=goldmine to them). I was very polite and explained that I have
a handicapped daughter and I needed to be able to get in touch with her
over the summer while I was at work (true). She told me she had waived
my cancellation fees and I was free to go. She hoped I would come back
to them in the future.

As of this past Saturday we are now Verizon subscribers.

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