Any self-branded resellers?

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

jeff - 22 Feb 2004 02:59 GMT

Are there any companies out there that resell Nextel server under their own
brand, so that you deal with them and not Nextel for your billing and
customer service issues? I know there are companies that do this with other
carriers, but I haven't personally encountered one with Nextel.

I've had an ongoing dispute with Nextel's customer service and billing
people, to the point where I absolutely hate the company. However, I need
something like their packetstream data service and they are they only
carrier that has towers where I need them. (Although their coverage is
spotty too.) I would much prefer to deal with somebody else if at all
possible, even if it a puppet head for customer service.

-Jeff

Reply to this Message

Scott Stephenson - 22 Feb 2004 03:47 GMT

> Are there any companies out there that resell Nextel server under their own
> brand, so that you deal with them and not Nextel for your billing and
[quoted text clipped - 7 lines]
> spotty too.) I would much prefer to deal with somebody else if at all
> possible, even if it a puppet head for customer service.

No- Nextel doesn't deal with resellers. The closest they have come was
Boost Mobile (prepaid), but they bought the company sometime last year.

Reply to this Message

Mark Kim - 22 Feb 2004 23:44 GMT

The only other iDEN Provider that I know of is SouthernLINC, servicing
mainly Georgia and its surrounding areas.

http://www.southernlinc.com

Southern LINC also has the Falcon Phones as well. If you live in Georgia,
you might want to try Southern LINC.

Reply to this Message

jeff - 23 Feb 2004 01:11 GMT

> The only other iDEN Provider that I know of is SouthernLINC, servicing
> mainly Georgia and its surrounding areas.
[quoted text clipped - 3 lines]
> Southern LINC also has the Falcon Phones as well. If you live in Georgia,
> you might want to try Southern LINC.

Thanks, but I already about Sothern LINC. Unfortunately, I'm in Michigan so
that does me no good.

Actually what I had meant by my original post was to question if there were
any companies actually reselling Nextel's own service under a different
name. This is how my Verizon Wireless America's Choice plan works, which is
actually through Cellular 4 Less Inc. Saving $13 a month and not having to a
sign a contract made it well worth it for me.

Really all I want is a PDA with a real web browser and wireless internet
access on it. I could care less if it is iDen, CDMA, mobitex, wi-fi, or two
cans and a cordless string. I live in the thumb area of Michigan though, so
there isn't much available (not even the cordless tin-cans). As far as I can
tell, Thumb Cellular and Dobson Cellular One do not offer any sort of data
access beyond plain basic text messaging. Nextel has it's Packetstream Gold
service which would work for my purposes, but I've dealt with them before
and they were a total pain to deal with. Then Cingular has for some reason a
"mobitex" data coverage out here but not voice cellular coverage, and I've
gone around in circles with them trying to figure out how to order it. (They
say they have the coverage but no service, whatever that means.)

-Jeff

Reply to this Message

Mark Kim - 23 Feb 2004 02:09 GMT

I don't think Nextel ever wants to deal with resellers at all--that's how
Nextel prevents themselves from paying loyalties to other people of having
to have resellers. Nextel does everything on their own, which means that
they only want to be an independent provider and nothing else. They are
trying to improve their customer service, though it has some catching up to
do. I haven't had a problem with Customer Service yet, although I had a
billing dispute with Verizon Wireless one time with a duplicate payment.

> > The only other iDEN Provider that I know of is SouthernLINC, servicing
> > mainly Georgia and its surrounding areas.
[quoted text clipped - 26 lines]
>
> -Jeff

Reply to this Message