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Cellular Phone Forum / Providers / Nextel / February 2005Nextel coverage sucks
I have been a happy Nextel customer for over five years and still am a customer. But after changing all our locations nationwide and our outside sales reps, some 60 phones, we've discovered their coverage is way less than ATT, Sprint and Verizon. I can't say it any other way than to say Nextel coverage sucks! Now one third of our users have had to switch back to the other players because they are missing and/or dropping too many calls from coast to coast. The standard 15-day return policy was not enough to do proper trials with sales reps who only come home off the road every couple weeks, so we really got caught with our pants down. They said we'd get the best deal if we ordered and deployed all of them at once. That was a bad idea. I'll take the blame for that. But the bottom line is they just don't have the coverage. A word to the wise: Don't give Nextel to anyone who travels outside of major cities. > I have been a happy Nextel customer for over five years and still am a > customer. But after changing all our locations nationwide and our outside [quoted text clipped - 12 lines] > A word to the wise: Don't give Nextel to anyone who travels outside of major > cities. Especially in mountainous regions. If it makes you feel any better, two of my friends work for companies that did the same thing. Thought it would be great to have Nationwide DC but didn't realize they didn't have the coverage they had w/their previous provider and ended switching back after a couple of nightmarish months. >I have been a happy Nextel customer for over five years and still am a > customer. But after changing all our locations nationwide and our outside [quoted text clipped - 17 lines] > major > cities. You should have looked at the coverage maps. You didn't do your homework and now Nextel sucks, right? No the coverage sucks, and the maps suck, no details, not even secondary road, just a big blob of color that may or may not have coverage. Boost Mobile which uses Nextel's network has even less coverage and the same incompetent, we don't care, customer service standards. If you need a cell phone, buy a real phone, not some radio masquerading as a phone. Nextel is not a cellular company. AL > >I have been a happy Nextel customer for over five years and still am a > > customer. But after changing all our locations nationwide and our outside [quoted text clipped - 20 lines] > You should have looked at the coverage maps. You didn't do your homework and > now Nextel sucks, right? >No the coverage sucks, and the maps suck, no details, not even secondary >road, just a big blob of color that may or may not have coverage. I usually rack up between 1500-2500 minutes per month. I travel statewide for work and have never had any trouble with dropped calls, signal loss, or anything else. >Boost Mobile which uses Nextel's network has even less coverage and the same >incompetent, we don't care, customer service standards. I'm sure I would be the same with someone like yourself on the other end of the line. >If you need a cell phone, buy a real phone, not some radio masquerading as a >phone. What we need is a real troll.... not some monkeyboy fuckstick masquerading as one. >Nextel is not a cellular company. And this is not here. And I'm not laughing at you. > >I have been a happy Nextel customer for over five years and still am a > > customer. But after changing all our locations nationwide and our outside [quoted text clipped - 20 lines] > You should have looked at the coverage maps. You didn't do your homework and > now Nextel sucks, right? Look at the maps and you tell me you see differences so large you could tell the coverage would be so poor. One problem is, Nextel map goes way out but then they say when at the borders of the coverage they don't guarantee it will work when indoors. I wish I was making this up. I am a customer care rep for nextel and if people would look into the coverage better in their area then the few that have a problem wouldn't get the service to only gripe later that they can't use their phone. I listen to people on a daily basis with the same bad atitude as you that thinks that all wireless services should cover 100% of everywhere but it is NOT possible. Our coverage is awesome and we have many many happy customers. You truely should check into your area better before choosing your service provider. As for our customer service, we have one of the best in the business....! If you are that unhappy with nextel then maybe you should consider canceling and going with someone else. We have customers that leave us only to come back a couple months later....hmmmm....I wonder why! >>I have been a happy Nextel customer for over five years and still am a >>customer. But after changing all our locations nationwide and our outside [quoted text clipped - 20 lines] > You should have looked at the coverage maps. You didn't do your homework and > now Nextel sucks, right? LOL !!! I did *my* homework and duly noted that Nextel covered my local area, completely, without a doubt...until I got home and found that if I ever manage to get my cell phone to connect I better not switch hands (or ears) during a call because I'll lose the connection and the phone will read "no service."  SignaturePaul R ------------------------------- For email reply, please remove 195 Nextel phones do not roam, it is good for specific areas only. If you want coverage you should have gone to Verizon. I carry both, one for coverage when not in home area, and the other for D/C. :) |
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