> 1/NEXTEL OFFERED 600 MINUTES ANY MINUTES WHEN I FIRST SIGNED UP WITH
> NEXTEL FOR NATIONAL INSTANT DIRECT CONNECT 500 (N500)IN DECEMBER

>  INFACT, ONLY 500 ANY TIME MINUTES HAVE BEEN APPLIED IN ALL OF MY
> INVOICES(JUST NOW RECONGIZED) SINCE THE SERVICE HAS ACTIVATED.
>
> 2/TO UPGRADE MY SERVICE ON 07/18/04, NEXTEL HAS PERFORMED THE
> FOLLOWING:
>
> A-THE ADD-ON PHONE WAS INSTALLED WITH NS800 (PRIMARY SERVICE PLAN

> 800 SHARED ANY MINUTES, ALTHOUGH IT WAS CLEARLY UNDERSTOOD THAT THIS
> ADD-ON UNIT SHOULD BE THE SECONDARY ONE.
>
> B-THE FIRST AND PRIMARY PHONE WAS CONVERTED FROM N500 TO NS800A, AN
> ACTUAL SERVICE DE-GRADING SERVICE FOR A PRE-EXISTENT PHONE.
>
> IT IS NOT EASY FOR THE MISTAKE TO HAPPEN SINCE THE PROCESS TOOK FOUR
> INVOLMENTS: THE LOCAL DEALER, NEXTEL SERVICE PERSONEL, AND THEIR
> SYSTEMS.  THE ANSWER CAN ONLY BE FOUND FROM NEXTEL GUIDE LINE WHICH
> HAS BEEN DISTRIBUTED TO ITS AUTHORIZED DEALER.
>
> 3/IN THE 08/17/04 INVOICE, NEXTEL HAS NO EXPLAINATION HOW IT APPLIED
> THE SERVICE PREPAYMENT FOR THE FIRST PHONE???   AND IF NEXTEL HAS
> ASSUMED THAT THE PREPAYMENT WOULD HAVE BEEN APPLIED TO THE AUGUST
> INVOICE, IT SHALL NOT BE A CORRECT ASSUMPTION BECAUSE THE CORRECT FEE
> FOR THE FIRST PHONE SHOULD BE THE COMBINED PRORATED AMOUNT OF N500

> NS800.  WOULD THAT BE THE REASON FOR NOT TO MENTION ABOUT THIS

> FEE???
>
> 4/THE SECOND PHONE WAS BILLED UPON NS800 (PRORATED) WITH 16 BILLABLE
> MINUTES FOR 26 DAYS INTO THE BILLING CYCLE, 07/18/04-08/12/04  WHILE
> ONLY 500 MINUTES WERE ALLOWED FOR THE 1ST PHONE WITH THE EXTRA

> BIILED AT $.40, ALTHOUGH, ACCORDING TO NEXTEL ACCOUNTING PROCEDURE, I
> WAS ASSUMED TO PAID BOTH N800 AND N500 FOR THE ENTIRED BILLING
> CYCLE???
>
> 5/UPON THE TELEPHONE CONTACT ON 07/29/04, "IT IS THE COMPANY POLICY".
> WAS THE PROVIDED ANSWER FOR MY QUESTION: WHY I HAVE TO PAY FOR THE
> SERVICE WHICH HAD NOT YET STARTED???
>  
> 6/I CAN HARDLY UNDERSTAND WHY THE BILLING SYSTEM, ONCE AGAIN, APPLIED
> THE ADVANCE FEES FOR THE VOICE MAIL AND CALLER ID SERVICES ON THE
> FIRST AND PRE-EXISTENCE PHONE SINCE , SYSTEMATICALLY, ADVANCED FEES
> WOULD BE THE "ONLY" POSIBILITY FOR NEW SERVICES???
>
> 7/NEXTEL HAS ALWAYS BILLED ME $70 FOR PHONE ACTIVATION, ALTHOUGH ONLY
> $35 ADVISED.  THERE HAVE BEEN TWO SEPARTED $35 CHARGED ITEMS, WITH
> "ADDITIONAL EQUIPMENT CREDITS AND CHARGES" WAS BOTH USED AS THE ITEM
> DESCRIPTION FOR THE FISRT AND THE SECTION TITTLE FOR THE SECOND ONES.
> RESPONDING TO MY QUESTION, NEXTEL ISSUED A CREDIT FOR MY JANUARY 2004
> INVOICE.  AND NOW, WITH THE SECOND PHONE ADDED, NEXTEL HAS

> EXPLAINED THAT ONE OF THE CHARGES WAS FOR UP-GRADING THE FIRST PHONE,
> ALTHOUGH BOTH CHARGES WERE GROUPED TOGETHER IN THE SECOND PHONE
> BILLING PORTION???   WITH THE SECTION HEADER AND ITEM DESCRIPTION OF
> THE CHARGES ARE INTERCHANGALBE, THEY ARE CONFUSED ENOUGH TO OVER LOOK
> IF ONE WERE THE SUMMARY OF THE OTHER.  IN ADDITION, I HAVE FURTHER
> CONCERNS ABOUT THESE CHARGES.   ONE OF THEM WAS PRESENTED BY USING

> SMALEST FONTS (4 PIXELS) AND WELL OFF ALIGNED POSITIONED, WHICH
> RESPECTS TO OTHER CHARGES.  WHY NEXTEL ONLY INDICATES $35 "ACCOUNT
> LEVEL EQUIPMENT CHARGE" IN THE FINAL INVOICE SUMMAY, WHILE THE TOTAL
> IS $70???
>
> 8/THE PERCENTAGES OF "FEES NEXTEL ELECTS TO COLLECT" SEEM
> INCONSISTENT.  THEY VARRY IN UNDETERMINATE DIRECTIONS FOR DIFFERENT
> MONTHS.
>
> FOR EXAMPLE, FOLLWING ARE THE FEDERAL UNIVERSAL SERVICE ASSESSMENT
> FEES IN PERCENT FOR THE CORRESPONDING MONTHS:
>
> JAN04            MAY04        AUG04
> 1.138            1.087        1.124    
>
> PARTICUARLY, THE COLLECTED PERCENTAGES COULD BE DIFFERENT FOR EXACTLY
> SAME ITEMS.   WITRH THE APPREVIATED DESCRIPTIONS, THE FOLLOWING
> NUMBERS WERE FOUND IN THE 01/17/04 INVOICE FOR TWO DIFFERENT "SUMARY
> OF CHARGES" SECTIONS(INPERCENTAGE):
>
> SET        SHCC        SUA        FUA(APPREVIATIONS OF THE DEXCRIPTIONS)
> .21        2.7        1.2        1.138 (FOR ACTIVATION FEE TOTAL)
> .17        2.2        1.1        1.087 (FOR USAGE AND SERVICE FEE TOTAL)
>
> 9/DUE TO NEXTEL EXCESSIVELY COMPUTING METHOD, $530.46 IS THE AMOUNT
> ASKED IN MY 08/17/04 INVOICE, APPROXIMATELY TWICE OF THE EXPECTED
> AMOUNT.  CONSEQUENTLY, THE TAXES AND REGULATORY FEES TOTAL IS ALSO
> EXCESSIVE.
>
> SO FAR, NEXTEL HAS SENT ME NOTICE, THREATENING TO RESTRICT MY SERVICE
> AND A LATE CHARGE ADDED IN THE 09/17/04 INVOICE.  I DO NOT ACCEPT NOR
> SHOULD I BE RESPONSIBLE FOR THE DELINQUENCY SINCE THERE HAS NNOT BEEN
> ANY RESOLUTION FOR MY MENTIONED CONCERNS, AFTER ONE TELEPHONE CONTACT
> AND TWO RELATING EMAILS.  FURTHERMORE, DUE TO NOTES MARKED ON THE
> INVOICES, NEXTEL HAS NOT PROVIVED ME COPIES OF THE INVOICE VIA WEB
> REQUEST, ABOUT 8 WEEKS AGO, BESIDES THE AUTO-RESPONSE OF REQUEST
> ACKNOWLEDGEMENT, THE ONES WHICH ARE LIKELY TO BE FURNISHED BY SOME OF
> YOUR REQUEST.  I HAVE NOT BEEN ABLE TO WAIT LONGER FOR NEXTEL.  I

> CAN GO WITH WHAT I HAVE.