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Cellular Phone Forum / Manufacturers / Nokia / February 2005

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PC Suite problem: won't open Outlook...

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AlexT - 27 Feb 2005 03:49 GMT
Folks

I'm having a problems with the Synch component of the latest (6.41.6)
Nokia PC suite (the other components do work just as expected).

The problem is very simple: whenever launching a synch the program
reports an error: "unable to open Outlook"...

This is happening regardless of Outlook being open or not at that time
(using Outlook 2003 & WinXP Pro SP2).

I have not found any further info as of what action the software is
attempting and what error is actually raised. Just that very
uninformative error message, and no hint of what is actually happening.

I have looked through the event viewer to no avail and have failed to
locate any log / debug facility on the software.

I have tried full reinstallation without success.

I have browsed through various on-line site & newsgroups and although
this problem seems to be relatively common I have not seen any
resolution / explanation.

Any help / suggestion would be most welcome...

Regards,

--alexT
John Jones - 27 Feb 2005 11:38 GMT
>Any help / suggestion would be most welcome..

Find a freeware program called Express ClickYes. Some "security
improvement" made to Outlook a couple years ago causes the problem you
see, and this program allows you to get around it.

John Jones, Detroit
Ciff Fenton - 27 Feb 2005 16:05 GMT
Try pressing Ctrl Alt and Delete buttons on your keyboard to bring up the
windows task manager. Then select the Processess tab. Then search the list
for OUTLOOK.EXE if it is there select END PROCESS. Then try psynching.

Cliff

>>Any help / suggestion would be most welcome..
>
[quoted text clipped - 3 lines]
>
> John Jones, Detroit
AlexT - 28 Feb 2005 17:10 GMT
Thanks for the suggestions... tried & failed.

I finally went for a full reinstall (XP + Office + Nokia) and much to
my amazement it IS working !!!

I tend to keep a pretty standard copy of XP around for all my Outlook
usage so it was "resonably" painfull...

Regards

--alexT
 
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