Treo 600 Blazer Browser can't use PCS shortmail/email?

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Mr Bok - 14 Oct 2003 21:21 GMT

Ever since I got my 600, whenever I would try to log into
PCS shortmail or PCS email, about 50% (probably more) of
the time, I would get an application error, and it would
tell me to relogin. Subsequent logins also failed, so I
would just drop it for a while, or go back and forth
between email and shortmail to try to get it to work. My
wife has similar problems with the Hitchi P300 I just got
her.

I emailed sprintpcs, and their reply was to call them about
the Hitachi 600, but the Blazer browser in the 600 does not
support PCS email or shortmail. I'm very skepticle because:

a) I've found that any problems that I've had in the past
week with my phone I had to call twice to get it resolved.
b) My wife and I see the same error.
c) I can get shortmail/email to work at times, just not all
of the time.
d) As much as I've been researching the 600, this is the
first I heard of this.

Can anyone verify that the 600 really cannot (should not?) do
PCS mail, or reccommend a course of action here? Payin' way
too much money for BS.

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Brandt - 14 Oct 2003 23:36 GMT

You probably won't like this but i would take it into the store and let
them deal with it. They should fix it in one try.

Signature

-Brandt

I work for SprintPCS,
I DON'T speak for them.

bluephi3@hotmail.com (Mr Bok) wrote in article
<f60a8213.0310141221.5fde284e@posting.google.com>:

> Ever since I got my 600, whenever I would try to log into
> PCS shortmail or PCS email, about 50% (probably more) of
[quoted text clipped - 20 lines]
> PCS mail, or reccommend a course of action here? Payin' way
> too much money for BS.

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ben dejo - 15 Oct 2003 01:06 GMT

OK, first thing is that short mail and PCS mail are two totally
different things. PCS mail is a standard web based mail service that is
nothing more than rented space a IPlanet.com (on their server). There
should be no good reason that either the Treo 600 or the the Hitachi
G1000 should not be able to access these. Shortmail is nothing more
than the old wireless web secondary messaging client. Unlike what my
temporary employee friend here may think he knows, shortmail will not
work on the PDA phones, and is not really neccessary. And again
contrary to the esteemed temp from Costco says, call C/S (really) and
get a hold of a tier 2 support rep as they actually get time and
training on these devices. Do NOT waste your time at either the stores
or with any old C/S rep. Tell them immediately to transfer you to Tier
2 support.

wldthng842NOSPAM@yahoo.com (Brandt ) wrote in article
<voouj9ji3lndc4@corp.supernews.com>:

> You probably won't like this but i would take it into the store and let
> them deal with it. They should fix it in one try.
[quoted text clipped - 3 lines]
>
> I work for SprintPCS,

You do NOT work for Sprint, Deal with it.

> I DON'T speak for them.

And at the rate you are going you never will, as by then Sprint will
have no customers left with your idiotic remarks.

> bluephi3@hotmail.com (Mr Bok) wrote in article
> <f60a8213.0310141221.5fde284e@posting.google.com>:
[quoted text clipped - 24 lines]
>
> [posted via phonescoop.com]

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Mr Bok - 15 Oct 2003 14:14 GMT

Ben Dejo,
Thanks for the info. Still a little confused:

a) You say shortmail will not work on PDA phones, but it does work on
the Treo600, just not all of the time.
b) OK, if it's not supposed to work, why? The programmer in me just
can't accept that it can't, especially when it does half the time.
c) Your advice for getting hold of tier 2 support is in general, not
for this case because you already said it won't work.
d) Things like Treo300SMS from PDAapps exist to use Short mail like
SMS, right? Use Short Mail on PDA phones, right?
e) Without true SMS, can you tell me why shortmail is not needed? Not
doubting you, but I think that it is still a good way to talk to
send messages to other sprint phones.

Thanks for any help here.
Bok

> OK, first thing is that short mail and PCS mail are two totally
> different things. PCS mail is a standard web based mail service that is
[quoted text clipped - 54 lines]
>
> [posted via phonescoop.com]

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letsgoflyers81 - 15 Oct 2003 23:50 GMT

> *Ben Dejo,
> Thanks for the info. Still a little confused:
[quoted text clipped - 17 lines]
>
> [/color] *

a) When you say it works sometimes, are you sure you're not getting
one-way text messages? They work without a problem but Short Mail
SHOULD always come up with a bad link and won't actually take you to
the message.

b) For some reason the ability for Short Mail was left out of Palm and
PocketPC based phones. I have no idea why Sprint did this.

d) Treo300SMS enables the Treo 300 (and i300SMS, i500SMS) to use Short
Mail. It's still web based in the sense that the message has to go
through Sprint's web server before it gets to the other phone. However
it does all the traditional logging in to Vision and sending on its own
automatically to make it seem like SMS functionality. It also lets you
compose the message on your phone instead of connecting first. It
feels like SMS but it's subject to the same pitfalls and delays as
traditional Short Mail. From what I hear, PDAapps is working on
Treo600SMS.

e) I agree, I use Short Mail all the time. However, when Sprint
finally gets SMS working, I'd rather pay a fair competitive price for a
bucket of SMS like other carriers have than use Short Mail. And the
Treo 600 will be able to utilize SMS in case you feel the same way.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

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Mr Bok - 16 Oct 2003 03:38 GMT

OK. Thanks all for all your help. Yes, I am definitely seeing
PCS short mail working sometimes, but I've learned how to play
with text messaging, and I think using these one way messages
and hotmail will do for me until there is true SMS.

Bok

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ChinnoDog - 16 Nov 2003 01:45 GMT

I believe you have the infamous cookie problem. Go into the delete menu of
PalmOS and delete "Web Cookies". My 600 had the cookie problem out-of-box.
If it stops working again, delete the cookie file again.

Personally I prefer using Treo600SMS from http://www.pdaapps.com. Its much
easier to deal with and faster than going to the web.

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