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Cellular Phone Forum / Providers / Sprint PCS / November 2003

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Older plans with shared vision

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John Goober - 14 Nov 2003 06:09 GMT
Hi,

I have an older 2000 minute plan with shared vision.  I have done what they
seem to call a Calling Service Area (CSA) change for two of the four
add-a-phones.  In addition, one of the CSA change phones was upgraded from a
2G phone to a Vision phone.

Anyway, my question is how the plan shows up on www.sprintpcs.com.  On my
old bills, the Vision phones show up as "PCS add-a-phone with Vision".  I do
not know, however, how they showed up online when you look at 'My Plan'.  I
can tell you what I see today...

o main phone
 service summary: Unlimited PCS Vision

o add-a-phone
 plan summary: PCS add-a-phone
 service summary: PCS Vision Pictures Pack

They didn't have Vision Packs at the time, but there is also no dollar
amount out to the right of the Pictures Pack.  Does anyone know if this is
just how the system shows the plan and if the billing system knows the
Vision is shared?

Thanks,
John
Fellow Traveler - 15 Nov 2003 05:13 GMT
Yes, it should just be the wording on the bill.  Whenever a major change is
done like that, old plans (& the wording on the bill) cannot be captured, so
c/s has to use the "new" coding.

The new coding should allow the vision to be shared.  On a higher end plan
like the 2000 it should still be free, hence the $0 next to it.

If your bill comes out with vision overage I would call c/s, someone didn't
code something correctly.
> Hi,
>
[quoted text clipped - 22 lines]
> Thanks,
> John
Bob Smith - 15 Nov 2003 14:02 GMT
> Yes, it should just be the wording on the bill.  Whenever a major change is
> done like that, old plans (& the wording on the bill) cannot be captured, so
[quoted text clipped - 5 lines]
> If your bill comes out with vision overage I would call c/s, someone didn't
> code something correctly.

I agree. That's what happened to yours truly, as stated above. I'm on the
same $85/2000 plan.  I have three phones on my account, one which belongs to
my daughter in college. I noticed Vision charges on her account, called SPCS
CS, and the rep noticed that the account was miscoded for my daughter's
phone. It was fixed and no more charges show up.

Bob

> > Hi,
> >
[quoted text clipped - 26 lines]
> > Thanks,
> > John
 
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