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Cellular Phone Forum / Providers / Sprint PCS / April 2004SprintPCS 'fixing' the usage shown on shared plans??
I've been unable to check the usage on any of the phones on my plan for the last week. SPCS said that it was because they had installed a 'fix' that would allow the 4 shared phones to show PCS2PCS minutes used like my main phone does. That represented a 'change' to my plan and I would be able to see usage after the plan month rolled last night. Well, I've talked to all 4 of the other phones today, and none of them show any PCS2PCS minutes (hours after the calls). Furthermore, several of them show AT minutes used, even tho the month rolled on a **Saturday** night (I have unlimted N&W, too). Something tells me the 'fix' didn't fix anything.... > I've been unable to check the usage on any of the phones on my plan > for the last week. SPCS said that it was because they had installed a [quoted text clipped - 9 lines] > > Something tells me the 'fix' didn't fix anything.... Don't know why you have a problem showing the breakout of minutes while checking current usage. For our three phones, I see the following info on our three phones. I've edited out the names and telephone numbers. This won't render right from the HTML pages, but you will get the drift. I'm on a 1200 minute plan, where we've only used 316 AT minutes and 884 AT minutes remaining. You will see the breakout of PCS2PCS for each phone. MINUTES IN PLAN 1200 316 884 0 OFF-PEAK OPTION UNLIMITED 83 UNLIMITED - PCS TO PCS CALLING MINUTES UNLIMITED 143 UNLIMITED - Current Usage (My Phone) for704?XXX=XXXX Minute Usage Included Used Remaining Additional Used MINUTES IN PLAN (Shared) 222 (Shared) (Shared) OFF-PEAK OPTION (Shared) 30 (Shared) (Shared) SPRINT PCS TO PCS CALLING MINUTES (Shared) 46 (Shared) (Shared) Other Usage WIRELESS WEB MESSAGES UNLIMITED 1 UNLIMITED - --------------------------------------------------------------------------- ----- Current Usage (Wife's Phone) | 704-XXX-XXXX Sign off To view usage for another PCS Phone on this account, select the number from the drop-down list above. Invoice period: April 13, 2004 - May 12, 2004 Current as of: Apr 26, 2004, 12:31 AM, Greenwich Mean Time Shared Usage Minute Usage Included Used Remaining Additional Used MINUTES IN PLAN 1200 316 884 0 OFF-PEAK OPTION UNLIMITED 83 UNLIMITED - PCS TO PCS CALLING MINUTES UNLIMITED 143 UNLIMITED - Usage for704?XXX-XXXX Minute Usage Included Used Remaining Additional Used MINUTES IN PLAN (Shared) 21 (Shared) (Shared) OFF-PEAK OPTION (Shared) 0 (Shared) (Shared) SPRINT PCS TO PCS CALLING MINUTES (Shared) 45 (Shared) (Shared) ---------------------------------------------------------------------------- ---- Current Usage (Daughter's Phone) | 704-XXX-XXXX Sign off To view usage for another PCS Phone on this account, select the number from the drop-down list above. Invoice period: April 13, 2004 - May 12, 2004 Current as of: Apr 26, 2004, 12:32 AM, Greenwich Mean Time Shared Usage Minute Usage Included Used Remaining Additional Used MINUTES IN PLAN 1200 316 884 0 OFF-PEAK OPTION UNLIMITED 83 UNLIMITED - PCS TO PCS CALLING MINUTES UNLIMITED 143 UNLIMITED - Usage for704?XXX-XXXX Minute Usage Included Used Remaining Additional Used MINUTES IN PLAN (Shared) 73 (Shared) (Shared) OFF-PEAK OPTION (Shared) 53 (Shared) (Shared) SPRINT PCS TO PCS CALLING MINUTES (Shared) 52 (Shared) (Shared) Other Usage WIRELESS WEB MESSAGES UNLIMITED 0 UNLIMITED - As you can see, the PCS2PCS is broken out for each phone number. Bob Yup. I've never been able to see the PCS2PCS minutes on the shared phones on my plan. 'It cannot be done', sayeth the CSRs, although I've seen numerous other plans that can. It's just a setting somewhere, and they seem to be clueless about it. What's worse, the total plan section shows different totals at times when I select different phones on the plan. I have a $150 / 4500 min plan from Christmas, 2002. > As you can see, the PCS2PCS is broken out for each phone number. > > Bob > Yup. I've never been able to see the PCS2PCS minutes on the shared > phones on my plan. 'It cannot be done', sayeth the CSRs, although [quoted text clipped - 5 lines] > > I have a $150 / 4500 min plan from Christmas, 2002. It seems to be an issue with old plans (say more than 6 months old). The new plans seem to be capable of having PCS-PCS tracked correctly. - -- Thomas T. Veldhouse Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1 Also, I had actually been able to see the PCS2PCS minutes on one of the phones, starting ~3/20, 4 days before my month rolls. The CSR told me that the change took place in March, but could not explain why it took almost a month for it to make it impossible for me to see any usage on site. I was also told that it was 'corporate' that made the change, and that neither the several CSRs I spoke to, nor their supervisors, could make the change so that it affect the other 3 phones on the plan. > As you can see, the PCS2PCS is broken out for each phone number. > > Bob Same with me - I had the same problem where the 2nd phone on a Add a Phone plan did not have accurate minutes reported on the web site. After this fix (3/29 on my plan) and after the month roll, it now correctly reports the breakdown in shared minutes (PCS2PCS vs. regular minutes). It's about time! > Also, I had actually been able to see the PCS2PCS minutes on one of > the phones, starting ~3/20, 4 days before my month rolls. The CSR [quoted text clipped - 9 lines] > > > > Bob > Same with me - I had the same problem where the 2nd phone on a Add a > Phone plan did not have accurate minutes reported on the web site. > After this fix (3/29 on my plan) and after the month roll, it now > correctly reports the breakdown in shared minutes (PCS2PCS vs. regular > minutes). It's about time! Now if they could show Data usage....... > > Same with me - I had the same problem where the 2nd phone on a Add a > > Phone plan did not have accurate minutes reported on the web site. [quoted text clipped - 3 lines] > > Now if they could show Data usage....... Tracking data usage doesn't matter for 95% of the users out there. It's only the people not subscribing to Vision who might want to track it, and once they get their bill and find out it's a lot cheap just to subscribe to Vision, they will. It can be tracked on the phone itself, via ##786, OK, Save Phone #. Granted, it's a lifetime tracker, but one can track the data use that way. Bob > I've been unable to check the usage on any of the phones on my plan > for the last week. SPCS said that it was because they had installed a [quoted text clipped - 9 lines] > > Something tells me the 'fix' didn't fix anything.... Since my port back to Sprint PCS, my PCS-PCS minutes have shown up perfectly! I have not noticed how roaming minutes will show for America's Free & Clear yet. I hope to check that out this coming weekend. - -- Thomas T. Veldhouse Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1 |
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