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Cellular Phone Forum / Providers / Sprint PCS / May 2004What Retention plans can I get?
I have been a Sprint customer for over 3 years. First with a 2 year contract, then a 1 year contract. Now month to month. I pay about 40 a month for 400 minutes and nights/wkend starting at 8pm. I got a call last month offering to upgrade me to 500 minutes and nights at 7pm for the same price but with a 2 yr contract. Would I be able to get a better plan if I called the Retention department? Thats what a friend suggested. He said they might even give me credit toward a new phone (I have the samsung flip phone 8500?). He says I should call and say I want to quit, etc... Is this a good idea? What plans are available? Thanks > I have been a Sprint customer for over 3 years. > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 17 lines] > > Thanks Considering the age of that 8500, I suspect that you already qualify for the mail in credit, if you've had the same phone number on that phone for 18 months or longer. If you upgraded to a Vision phone, you would need to sign up to Vision, but you could cancel that within the 60 day free trial period. As to threatening to quit, I'd recommend that you approach it as I did. I never said I was going to cancel, but I did say that I was looking at other company plans, and was wondering whether SPCS could match them. They did for yours truly with more features and at a lower expense than my current plan. I was on a 2000 min. plan, with 2 add-a-phones, Vision, F&CA, N & W @ 9:00 PM and my monthly expense was $135 including taxes and surcharges. I was able to get a 1200 min. plan, with 2 add-a-phones, Vision, F&CA, and N&W starting @ 7:00 PM for $70 inc. T & S for the 1st 2 months, then $95 inc. T & S, when the cost for Vision for 2 phones kicked in. That deal they did offer you was fairly good. Some folks have posted here, where they received 750 AT minutes for $40. Bob beg for more... I got 750 for $40 but got 150 added freebie AT minutes on top of that. I also got First incoming minute free, and 5000 N&W min. > > I have been a Sprint customer for over 3 years. > > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 38 lines] > > Bob > beg for more... > I got 750 for $40 but got 150 added freebie AT minutes on top of that. > I also got First incoming minute free, and 5000 N&W min. Damn! thats a good deal. So you got 900 anytime minutes, 5000 N&W for $40? Is that national? I need the non-roaming and free long distance. I tried asking them for better deals, and they said I have the best one out there...then the customer service rep suggested I call retention. Thanks > As to threatening to quit, I'd recommend that you approach it as I did. I > never said I was going to cancel, but I did say that I was looking at other > company plans, and was wondering whether SPCS could match them. This is what I did as well > That deal they did offer you was fairly good. Some folks have posted here, > where they received 750 AT minutes for $40. I received 1000 AT and unlimited NW for $50. Just came off another retention deal of 650 for $35, but last week in The Cincinnati Enquirer they had an advertisement for Verizon of 1000 AT for $39 month. I would have switched to verizon, but I already bought a sanyo 7300. > I received 1000 AT and unlimited NW for $50. Just came off another retention > deal of 650 for $35, but last week in The Cincinnati Enquirer they had an > advertisement for Verizon of 1000 AT for $39 month. I would have switched to > verizon, but I already bought a sanyo 7300. Was that a "local" verizon plan? >> I received 1000 AT and unlimited NW for $50. Just came off another retention >> deal of 650 for $35, but last week in The Cincinnati Enquirer they had an >> advertisement for Verizon of 1000 AT for $39 month. I would have switched to >> verizon, but I already bought a sanyo 7300. > > Was that a "local" verizon plan? 1000 peak minutes for $39 per month would have to be a local plan. You're looking at about twice that much for a nationwide plan with the same number of minutes. OTOH, the local calling area for Cleveland, when I was there, included all Verizon native networks in Ohio, as well as the Verizon network in Detroit and Southeast Michigan - I suspect Cincinnati's local calling area is just as large. It's not a bad deal.  SignatureJustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/ "someone once called me a sofa, but i didn't feel compelled to rush out and buy slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003 > Considering the age of that 8500, I suspect that you already qualify for the > mail in credit, if you've had the same phone number on that phone for 18 > months or longer. If you upgraded to a Vision phone, you would need to sign Whats this "mail in credit" ? > As to threatening to quit, I'd recommend that you approach it as I did. I > never said I was going to cancel, but I did say that I was looking at other > company plans, and was wondering whether SPCS could match them. They did for > yours truly with more features and at a lower expense than my current plan. yeah, I called the customer service line a few months ago, and they said I have the best plan out there. So I was like "I was your customer for over 3 years and you cant do me any favors?" So the rep suggested I call retention for better plans. > > Considering the age of that 8500, I suspect that you already qualify for the > > mail in credit, if you've had the same phone number on that phone for 18 [quoted text clipped - 10 lines] > any favors?" > So the rep suggested I call retention for better plans. And that's the way it should be ... as they don't give the first line CS reps all that much authority to negotiate plans. Bob > I have been a Sprint customer for over 3 years. > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 15 lines] > Is this a good idea? > What plans are available? Do a Google Search Groupos Advanced Search: Group: alt.cellular.sprintpcs Title: retention > I have been a Sprint customer for over 3 years. > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 17 lines] > > Thanks I got 750AT mins, unlimited N&W starting at 8PM, plus unlimited PCS to PCS for $40. I had been a subscriber for a little over 1 year, and I had one more year to go on my contract. I called and told them that my friend got the plan as a new customer and wondered if I could switch to it. They let me switch without any hassle. Mark L. I am glad to hear about sprintpcs rewarding their loyal customers who are persistent in rquesting rention plans but they would be much more respeted and overall have a better business if they would offer this stuff from day one to creditworthy customers . >I have been a Sprint customer for over 3 years. >First with a 2 year contract, then a 1 year contract. [quoted text clipped - 17 lines] > >Thanks > I am glad to hear about sprintpcs rewarding their loyal customers who > are persistent in rquesting rention plans but they would be much more > respeted and overall have a better business if they would offer this > stuff from day one to creditworthy customers . No!!!! I sell the phones. This would be a terrible thing. I have enough problems with people that can't keep the carriers straight and want me to honor some regional plan rate with a Sprint national plan. I have enough people who start teliing me about their financial history when I tell them that I need a $250 deposit. Heaven forbid I tell the next person in line that they don't need a deposit at all! No, to make the rate plans different for different credit classes would make my life a hell. -mike Forgive the newbie question, but who do we call for "retention?" I'm on a plan that's...oh somewhere around six years old, and I figure its about time to upgrade. And is that "Retention FAQ" pretty accurate? EC > I have been a Sprint customer for over 3 years. > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 17 lines] > > Thanks > Forgive the newbie question, but who do we call for "retention?" I'm on a > plan that's...oh somewhere around six years old, and I figure its about time > to upgrade. And is that "Retention FAQ" pretty accurate? > > EC It's accurate, if your honest with yourself regarding the factors listed. > > I have been a Sprint customer for over 3 years. > > First with a 2 year contract, then a 1 year contract. [quoted text clipped - 17 lines] > > > > Thanks > Forgive the newbie question, but who do we call for "retention?" I'm on a > plan that's...oh somewhere around six years old, and I figure its about time > to upgrade. And is that "Retention FAQ" pretty accurate? > > EC It's pretty accurate, even though it's presented by our resident troll. As to who you call, call *2 and say Cancel when prompted by Claire. You will be sent to the retention department, who will be able to offer you a new plan, starting on your next billing cycle. What will be offered is based on your credit history, and your length of time with the company. Sometimes it's good to change plans, and sometimes it's not, depending on a number of factors and what is included on your old plan. Out of curiosity, what $$ & minute plan are you one now, and what options are included? FIMF? Are you going over your bucket of minutes? Also, which coverage are you in? Bob > Sometimes it's good to change plans, and sometimes it's not, depending on a > number of factors and what is included on your old plan. Out of curiosity, > what $$ & minute plan are you one now, and what options are included? FIMF? > Are you going over your bucket of minutes? Also, which coverage are you in? Lessee, if I remember correctly, $25.99 a month for 180 anytime mins +50 off network minutes. Free long distance, of course, nationwide coverage. Not sure what FIMF is? Generally I fit within that plan, although occasionally when I'm travelling for a week at a time, I go over that. Although if I do get something with more minutes, I might use them. Dunno. Kinda embarassing having such an old plan, with what's out there these days. ;) EC > > Sometimes it's good to change plans, and sometimes it's not, depending on > a [quoted text clipped - 14 lines] > > EC That's an old plan. FIMF - First Incoming Minute Free. The next closest new plan is the $35 for 300 minutes, with unlimited N & W starting at 9:00 PM. Getting back to your original question, if you only occasionally go over, it may not be in your best interest to change. Retention will not be able to provide you any cheaper plans, save for what I mentioned above. The only reason to call retention is if you plan to use more minutes than you current do now. There is one deal that may interest you, and that's if you've had your phone number on the same phone for 18 months or longer. SPCS offers a $100 to $150 mail in rebate if you need to get a new phone. $100 if you commit to a one year commitment, $150 if you commit to a 2 year commitment. As you don't use Vision, you should look at Non-Vision phones, like the Nokia 3588i or the Motorola V60v. If you do decide to upgrade your phone with either of these models, all it should take is an ESN change, which shouldn't cost you anything. Bob Hello ALL Tell us if this sounds good to you. We where going to zap all our lines last week After talking with them here is what they gave us 1200 mins for $60 for 3 phones Start time 7pm With LD NW $5 bucks for off network roam $5 Bucks to start at 7pm $10 for Vision and picture pack on all phones Free SMS Total of 80$ Plus 20% off From steve >> Forgive the newbie question, but who do we call for "retention?" I'm on a >> plan that's...oh somewhere around six years old, and I figure its about [quoted text clipped - 15 lines] > >Bob Note: This post may contain misspellings, grammatical errors, disorganized sentence structure, or may entirely lack a coherent theme. These elements are natural to the process of writing, and will only add to the overall beauty of the post. > Hello ALL > [quoted text clipped - 10 lines] > > From steve That's a hellava deal Steve ... Better than mine ... Bob Steve - what relationship do you have that gets the 20% off? I'd take the deal you got and give up my FIMF - just need about 2000 / 2500 min for two phones. George > Hello ALL > [quoted text clipped - 10 lines] > > From steve Hello Relationship Good Q. 2 years of bad service in my area only. Our area is over sold. We get lots of busys and drop calls. Thinking of canning our service but this deal sounded nice. We keep all our service tickets and all people we speak to all the time. Keep a very good log Dates,Times,Call centers, People you speak to, and a very good paper trail. From steve PS:: Forgot to tell you They didn't make us sign a 2 year contract. So we can now get out anytime if things get out of hand. FREE TO GO Anytime >Steve - what relationship do you have that gets the 20% off? I'd take the >deal you got and give up my FIMF - just need about 2000 / 2500 min for two [quoted text clipped - 14 lines] >> >> From steve Note: This post may contain misspellings, grammatical errors, disorganized sentence structure, or may entirely lack a coherent theme. These elements are natural to the process of writing, and will only add to the overall beauty of the post. |
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