Password changes FYI

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Steven J Sobol - 27 Jun 2004 23:21 GMT

I *just* called Customer Service a minute ago. The CSR asked for the
password and I gave her my old four-digit password, after which she said
"no, it's a word." Then I remembered that my wife had been on sprintpcs.com
and changed it and I forgot to ask her what the new one was.

The CSR did give me the password after asking for my SSN. So if anyone
has password issues, apparently if you give them your SSN that's enough of a
positive ID for Sprint. (I generally don't give my SSN out but Sprint already
has it, from when they ran a credit check on me a couple years ago.)

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JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

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thunder - 27 Jun 2004 23:34 GMT

> The CSR did give me the password after asking for my SSN. So if anyone
> has password issues, apparently if you give them your SSN that's enough of a
> positive ID for Sprint. (I generally don't give my SSN out but Sprint already
> has it, from when they ran a credit check on me a couple years ago.)
> Apple Valley, California Nothing scares me anymore. I have three kids.

Yes, I changed mine as the sprint site had me do, then the next day I
couldn't log on. I called and the CSR said she couldn't do anything for me
that I had to go to a store

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Steven J Sobol - 28 Jun 2004 01:25 GMT

> Yes, I changed mine as the sprint site had me do, then the next day I
> couldn't log on. I called and the CSR said she couldn't do anything for me
> that I had to go to a store

You should have called back and talked to another CSR. The one you talked
to was obviously a moron.

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