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Cellular Phone Forum / Providers / Sprint PCS / August 2004Customer Surveys uses caller ID
I was just contacted by a company doing customer satisfaction surveys for Sprint PCS. It was strange that they called me at a telephone number that I never disclosed. Then it later occured to me that I contacted Sprint PCS for an issue a few days back from that telephone. It seems like Sprint PCS uses caller ID to obtain your telephone number and later passes that number to the group to handle the customer surveys. While I think it is good for them to improve by conducting such surveys, how they go about getting your telephone number to survey you is sneaky. "Ross" burbled to the world: > I was just contacted by a company doing customer satisfaction surveys > for Sprint PCS. It was strange that they called me at a telephone [quoted text clipped - 8 lines] > surveys, how they go about getting your telephone number to survey you > is sneaky. Has it occurred to you that your telephone company probably already knew your phone number? They hardly have to do anything "sneaky" to find the number that THEY assigned you. Chris [snip] > Has it occurred to you that your telephone company probably > already knew your phone number? They hardly have to do anything > "sneaky" to find the number that THEY assigned you. Erm, doesn't CS always ask for your number, anyway?  SignatureJim Seymour | PGP Public Key available at: | http://www.uk.pgp.net/pgpnet/pks-commands.html | | http://jimsun.LinxNet.com > Has it occurred to you that your telephone company probably > already knew your phone number? They hardly have to do anything > "sneaky" to find the number that THEY assigned you. > > Chris Well, the thing is that I don't "own" that telephone line as Sprint called me at my work location. I don't even own a landline at home. >Well, the thing is that I don't "own" that telephone line as Sprint >called me at my work location. I don't even own a landline at home. When you signed up for Sprint Service, did you put your place of employment on the application? For any credit it is normally required. It has been years and years since I got service and I don't know what went on that application (in fact my wife signed us up for Sprint PCS service) -- John S. e-mail responses to - john at kiana dot net > While I think it is good for them to improve by conducting such > surveys, how they go about getting your telephone number to survey you > is sneaky. Anytime you call a toll-free number, the place you are calling gets your phone number via ANI, not CID. It doesn't matter if you call from a phone that has CID blocked. SignatureJohn Richards >Anytime you call a toll-free number, the place you are calling gets >your phone number via ANI, not CID. It doesn't matter if you call >from a phone that has CID blocked. This is a common misconception. The FCC has rules that say WHOEVER pays for the call gets to know the number. If you are paying for a call, you of course know the number because you are dialing it. If you are dialing an 800 number, you don't pay for it nor do you know the number it is calling. The owner of the 800 number gets your number (on the bill) although maybe not on their caller ID on their phone. So, keep in mind, any call to an 800 number (including 866, 877, and any of the other 800 variants) your number gets reported to the called party. -- John S. e-mail responses to - john at kiana dot net > >Anytime you call a toll-free number, the place you are calling gets > >your phone number via ANI, not CID. It doesn't matter if you call > >from a phone that has CID blocked. > > This is a common misconception. The FCC has rules that say WHOEVER pays for the > call gets to know the number. Unless you're a cellular customer paying for incoming minutes. > Unless you're a cellular customer paying for incoming minutes. ...and you don't use Cingular. Cingular is the *only* carrier that has a clue about this issue and actually gives incoming phone numbers. Verizon has the stupid position that the caller that is calling and costing me money deserves privacy. Come on - they could AT LEAST present phone numbers where CID is NOT blocked. Haven't broached the subject with Sprint yet. SignatureJustThe.net Internet & New Media Services, http://JustThe.net/ Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net PGP Key available from your friendly local key server (0xE3AE35ED) Apple Valley, California Nothing scares me anymore. I have three kids. >> Unless you're a cellular customer paying for incoming minutes. > >...and you don't use Cingular. Cingular is the *only* carrier that has a clue > >about this issue and actually gives incoming phone numbers. They all give incoming phone numbers. The conversation is about 800 service! -- John S. e-mail responses to - john at kiana dot net > >> Unless you're a cellular customer paying for incoming minutes. > > [quoted text clipped - 5 lines] > > -- If they did, we wouldn't get blocked number calls on cell phones, and all incoming calls would have a phone number associated to them on the bill. They don't. >Unless you're a cellular customer paying for incoming minutes. 800 numbers don't place calls to cell phones. ALL calls are made from regular phones or cell phones. An 800 number can be assigned to your cell phone, but then you pay twice - your 800 number and your cell phone. But I am not sure what your comment means. -- John S. e-mail responses to - john at kiana dot net > >Unless you're a cellular customer paying for incoming minutes. > [quoted text clipped - 5 lines] > > -- It was in response to this statement: "This is a common misconception. The FCC has rules that say WHOEVER pays for the call gets to know the number. " Many cellular users pay for incoming calls, and yet do not get to know the number. > >Unless you're a cellular customer paying for incoming minutes. > [quoted text clipped - 3 lines] > > But I am not sure what your comment means. He's changing the topic of discussion to his pet peeve-- insisting on mandatory disclosure of all incoming call phone numbers on his monthly SPCS statement. SignatureJohn Richards > > >Unless you're a cellular customer paying for incoming minutes. > > [quoted text clipped - 7 lines] > insisting on mandatory disclosure of all incoming call phone numbers > on his monthly SPCS statement. I didn't see any insisting there- just made an observation. However, unlike you, I do find it interesting that there are two sets of rules. BTW- its not a pet peeve- you've just never made a rational argument against it. If an 800 number gets all caller information by paying for the call, cellular users should be given the same opportunity. And before you start your 'privacy' hissy, you can maintain your privacy by not calling a cell phone. > And before you start > your 'privacy' hissy, you can maintain your privacy by not calling a cell > phone. Not a solution. I may not know that the number I'm calling belongs to a cell phone. SignatureJohn Richards > > And before you start > > your 'privacy' hissy, you can maintain your privacy by not calling a cell > > phone. > > Not a solution. I may not know that the number I'm calling > belongs to a cell phone. And if the cell phone is mine, isn't it my privacy that is at question? After all, unless you are making a prank call, you know who you are calling, make the conscious decision to do so and identify yourself when I pick up the phone. Is that the problem? Do people tend not to pick up the phone when they know it is you? Your lame argument has always put the caller's privacy as more important, when in fact they are the intrusive party in this situation. FYI..assuming you called an 800 number......when you call an 800 or toll free 877 number or whatever, the company you call automatically has your number as they are paying for the call.....call it automatic caller id even if your number is blocked. This is something I have known for years but it really came to light several months ago. That is when I was contacted via mail by a collection agency trying to collect on traffic tickets from 1989/1990 in Phoenix AZ..I live in Washington. I got the letter and called them with my cellphone. I called the only number they had listed on the paper. It is obvious why they only list an 800 number. It isn't for your convenience it is so they can get your number and harass you. Anyway a few days later they start calling me and they have called me about 4 times a week since then. I never answer and they still call but have stopped leaving messages. I replied via certified letter telling them to reply via mail only,right after I called them initially, but they still call. Of course it is against the Federal Trade Commission laws pertaining to the Fair Debt Collection Act that they still call me after I have asked them not to, but it is still annoying that they call..the message here of course is never call a toll free number if you wish to have anonymity. By the way I have permanent caller id block on my phone..it still doesn't matter with toll free calls. CaptainKrunch > I was just contacted by a company doing customer satisfaction surveys > for Sprint PCS. It was strange that they called me at a telephone [quoted text clipped - 8 lines] > surveys, how they go about getting your telephone number to survey you > is sneaky. This doesn't apply ONLY to toll-free numbers now. Even though you block Caller ID, your CPN or Calling Party Number is still sent on EVERY call. Toll free numbers generally use ANI and CPN to receive your phone number. However, many voip providers and other services available to the public are allowing the average joe to receive CPN even if it is marked private. Give me call 206-203-0225 w/ your number blocked =) > FYI..assuming you called an 800 number......when you call an 800 or toll > free 877 number or whatever, the company you call automatically has your [quoted text clipped - 32 lines] > > surveys, how they go about getting your telephone number to survey you > > is sneaky. > I was just contacted by a company doing customer satisfaction surveys > for Sprint PCS. It was strange that they called me at a telephone [quoted text clipped - 8 lines] > surveys, how they go about getting your telephone number to survey you > is sneaky. If you called a "Toll-free" 800,888,866,877 number you handed them your ID on a silver platter. It's tariffed that way due to them paying for the call. Callblock WILL NOT WORK on tollfree numbers. This is a stunt that satellite companies use to see if/when you move a RCVR. |
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