Cellular Phone Forum / Providers / Sprint PCS / February 2005
Sprint Customer Service HORRIBLE!
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Richard Gibson - 25 Feb 2005 12:58 GMT I had missed a payment to Sprint just through some clutter and clumsiness on my part. Last Sunday I got a call and was told my service would be discontinued, my number lost, etc. etc. The rep wanted to know if I could post-date a check for the next day and I replied no, but for a week from tomorrow I could do that. We were in agreement. I was given a phone number to call on Friday to set everyhting up which I still have. Today is Friday and I had every intention of following through. But every day since Sunday, I've received the same threatening phone call despite our agreement. EVERY DAY the same routine. Groundhog Day. At this point they can try to get the money out of my hands and into their pockets. The quality of their calls to me was bad and echoey. Perhaps I was being recorded. I hope so. My language has become colorful and I feel like stomping up and down on the phone and returning it in pieces I have felt so harrassed, and have already made arrangements to switch to another carrier.
I really thought Sprint was the decent provider, but no more. And I hope no one else has to go through the week I've gone through with them, especially when having the flu, etc.
Kevin M. - 25 Feb 2005 13:27 GMT > I had missed a payment to Sprint just through some clutter and > clumsiness on my part. Last Sunday I got a call and was told my [quoted text clipped - 16 lines] > hope no one else has to go through the week I've gone through with > them, especially when having the flu, etc. Well, I worked at SprintPCS Collections, and since this isn't the way we operate(d), I'm suspicious of this post.
No one, not even the PCS accounts with the WORST class of rating, would get treated this way BEFORE the post-date of the check has arrived.
It certainly IS possible that you would get treated that way (not by SPCS) AFTER the check didn't clear with SPCS and we sent you to a collections agency as a delinquent account, but that would take about 2 weeks or so, so I'm again suspicious that we aren't being told the whole story. Especially your "I really thought Sprint was great blah blah blah but then they screwed me blah blah" line.
Enjoy your new carrier. Which will be whom, btw?
Kevin M. "Know your enemy, and know yourself; in one-thousand battles you shall never be in peril." -- Sun Tzu, *The Art of War* "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier
Central - 25 Feb 2005 14:05 GMT >> I had missed a payment to Sprint just through some clutter and >> clumsiness on my part. Last Sunday I got a call and was told my [quoted text clipped - 36 lines] > you shall never be in peril." -- Sun Tzu, *The Art of War* > "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier I agree with you as well this post does seem questionable or lacking details. When I first signed up with sprintpcs they mislabeled my billing address and when I would check all their on-line invoices they all claimed they were inaccurate because I haven't received my first bill. The amount didn't seem right so I was going to wait for my invoice. Well the bill was never sent to my correct address and with all the sign-up fees + sprintpcs' month in advanced payments the amount due hit over my credit limit and then they disconnected my service. I have heard nothing from them about this and only after I tried calling and got the error msg did I find out what happened. I called the billing number provided and not only did they gladly reconnect my service, correct my address, AND credit me for the reconnect fee but also for my hassles with them.
Now if you only missed one payment they don't tend to start calling you till a week after it was due and even then they don't disconnect your service until either you go over your credit limit or you are several weeks past due. After they disconnect you your number is still associated with your account and you don't lose it. As long as your account is active you still have the number, it is just not usable. Only time you should lose the number would be having your account terminated without starting a porting procedure. If sprintpcs handed you over to a collections agency at that point they may have canceled your account but really companies like sprintpcs only do that when they feel there is no way they can collect/re-establish service and that is not not when you miss one payment making you late a few days.
Of course you didn't say how late you were and since last Sunday was almost a week ago already then that would mean you are going on just about three weeks being late, assuming that Sunday was two weeks after your original payment due(when they start to really notice a lack of payment). If they disconnected you then most likely you are over the credit limit which would mean you are now around three weeks late over what sprintpcs believes you are capable of paying. Keeping in mind sprintpcs adds your next month bill shortly after your last billing cycle which would count against your credit limit, as it had happened to me. So if you are as late as I have guessed, been disconnected due to a credit limit overage, and put off paying another week the only issue I see wrong is that sprintpcs "keeps" reminding you that you owe them money that is more then a small oversight on your part. Of course my time periods may be very wrong and I do apologize if this is not the case but it would fit in with what I have seen from sprintpcs.
Either way I suspect that you are not telling the whole truth or that your bill is no small amount.
Isaiah Beard - 25 Feb 2005 15:38 GMT > Enjoy your new carrier. Which will be whom, btw? Once his deliquency hits LightBridge, the best he can hope for is TracFone or Liberty Wireless.
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ZJ Driver - 26 Feb 2005 15:24 GMT Requesting post-dated checks is policy in SPCS collections?
They are aware that's illegal right?
-F
> > I had missed a payment to Sprint just through some clutter and > > clumsiness on my part. Last Sunday I got a call and was told my [quoted text clipped - 36 lines] > you shall never be in peril." -- Sun Tzu, *The Art of War* > "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier Central - 26 Feb 2005 15:34 GMT > Requesting post-dated checks is policy in SPCS collections? > > They are aware that's illegal right? > > -F Considering he was given a phone number to call up and "set things up" I would bet they aren't requesting a post-dated check but doing direct deposit/auto bill pay for a future date. Notice when he said he could do it a week later the rep gave him a number to call a few days before to make arrangements. A post-dated check request would require him to fill out and send the check in which would take time and give sprintpcs no guarantee he was living up to his obligation. So what this is, is just a normal predetermined auto billing setup. The rep probably said post-dated check because avg people who do checking knows what that means.
Kevin M. - 28 Feb 2005 07:25 GMT >> > I had missed a payment to Sprint just through some clutter and >> > clumsiness on my part. Last Sunday I got a call and was told my [quoted text clipped - 39 lines] > > They are aware that's illegal right? Please refrain from top-posting. It makes things extremely difficult to follow.
What exactly happens it that, if you don't have a CC, we ask if you want to post-date a check, in order to avoid a stoppage in service. If so, then we set up a payment trigger in the computer for the date in question via your account's routing numbers (on the bottom of the check) to deduct said funds from your checking account at 5pm your time.
And yea, if that triggers and comes back INSUFFICIENT FUNDS, you're then in a world of SPCS hurt. I loved getting those calls. It was like "Oh Mr. Smith, I see here that on xx/xx/xx you said you'd have those funds in your checking account on xx/xx/xx for us to deduct. No, no, Mr. Smith, you don't need to tell me what happened. What I need now is a credit card to reinstate your account to active. You can also pay cash at a Sprint Store or Radio Shack, here's the locations nearest you X, Y, Z. No, Mr. Smith, you can't use a check for payment on this account for the next six months. I'm sorry Mr. Smith, I can no longer accept a check for a payment from you now that we have an insufficient funds check listed on your account. Did you want to pay with a CC?" Sucked. But I only worked with "those" customers for like a month, and then I got moved to '>A credit rating' customers, so that was a nice change. "Oh hello Mr. Jones, I see here that you've been paying for your 27-phone business account every 90 days to avoid interruption. I It's been 87 days, would you like to pay with your CC today? OK, same one? The full amount, as usual? OK, I have here $7892.64, let me run your CC.... OK Mr. Jones, it went through just fine. Was there anything else I could help you with today? Thanks again for calling Sprint, Mr. Jones." >$7K payment in about 3 minutes, now that's some good. =)
> -F Kevin M. "Know your enemy, and know yourself; in one-thousand battles you shall never be in peril." -- Sun Tzu, *The Art of War* "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier
Isaiah Beard - 25 Feb 2005 15:38 GMT > I had missed a payment to Sprint just through some clutter and clumsiness > on my part. Well, there's your problem.
 Signature E-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply.
John Richards - 25 Feb 2005 20:24 GMT >> I had missed a payment to Sprint just through some clutter and clumsiness >> on my part. > > Well, there's your problem. Yep, I don't see the OP's issue. He agrees he owes Sprint the money, the payment is way overdue, and now he complains because Sprint is trying to collect what is owed! The moral is that if you don't want to be hassled you should pay your bills on time.
 Signature John Richards
mike-32 - 25 Feb 2005 17:59 GMT I've been there before and the reason (as explained to me) is that the computer is programmed to call everyday (regardless of any verbal agreements) until such time the account is brought current in accounts receiveable.
> I had missed a payment to Sprint just through some clutter and clumsiness > on my part. Last Sunday I got a call and was told my service would be [quoted text clipped - 14 lines] > one else has to go through the week I've gone through with them, especially > when having the flu, etc. RN - 25 Feb 2005 22:35 GMT I don't like their customer service, but aren't you essentially harrassing them by making them work so hard to get money you owed them before now? Pay your bill and have some decency. Two wrongs don't make a right, right?
> I had missed a payment to Sprint just through some clutter and clumsiness > on my part. Last Sunday I got a call and was told my service would be [quoted text clipped - 14 lines] > one else has to go through the week I've gone through with them, especially > when having the flu, etc. halo2 guy - 25 Feb 2005 23:23 GMT You have to be kidding me. That fact is you don't have the money to pay the bill so you shouldn't have the priviledge of cell phone use.
You stated clutter and clumsiness as your excuse but the fact is you can pay your bill online with a credit card instantly or even pay by check instantly via their website. If you had the money to pay your bill you would have paid it and be done with this situation you caused. Even with the flu you were able to post this message and you still don't have time to go online and pay??? BS!!! Now pay your bill.
>I had missed a payment to Sprint just through some clutter and clumsiness > on my part. Last Sunday I got a call and was told my service would be [quoted text clipped - 19 lines] > especially > when having the flu, etc. Charles D Jenkins - 27 Feb 2005 19:13 GMT The cure for this - pay your bill on time.
> I had missed a payment to Sprint just through some clutter and clumsiness > on my part. Last Sunday I got a call and was told my service would be [quoted text clipped - 17 lines] > -- > Message posted via http://www.cellphonekb.com
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