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Cellular Phone Forum / Providers / Sprint PCS / May 2005Filing a complaint with BBB
Hello! Would I file a complaint against SprintPCS with my local BBB office, or with the BBB office in the city/state where Sprint has it's business headquarters (which would be where???) Thanks! Joe Huber huber.joseph@comcast.net > Would I file a complaint against SprintPCS with my local BBB office, > or with the BBB office in the city/state where Sprint has it's > business headquarters (which would be where???) The latter. A BBS office that is local to Sprint headquarters would have more influence with Sprint. Sprint's corporate headquarters is in Overland Park, Kansas. I would also file with the Kansas AG. You should be able to do all this online.  SignatureJohn Richards >> Would I file a complaint against SprintPCS with my local BBB office, >> or with the BBB office in the city/state where Sprint has it's [quoted text clipped - 3 lines] > would have more influence with Sprint. Sprint's corporate headquarters > is in Overland Park, Kansas. As a point of potential interest: Overland Park, KS is actually the third-largest city in Kansas - it's pretty large - but it's also a suburb of Kansas City, MO/Kansas City, KS. If Overland Park doesn't have its own BBB chapter, you'll want the KC (MO) BBB. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" Why do you want to file a complaint? > Hello! > [quoted text clipped - 6 lines] > Joe Huber > huber.joseph@comcast.net >Why do you want to file a complaint? 1) Send in phone rebate form 2) Receive post card in about 30 days indicating that phone rebate form was rejected 3) Call Sprint: "Mr. Huber, we are so sorry. We see a notation on your account that as one of our loyal customers, you are to receive the rebate as part of your retention agreement, but somehow your record was not updated properly. We assure you that you will get your check in 30 days". 4) After 30 days, receive another post card indicating that phone rebate form was rejected 5) Call Sprint: "Mr. Huber, we are so sorry. We see that you have had to call in once already about your rebate being mistakenly rejected, but once again, somehow your record was not updated properly. We cannot explain why this happened again, but we absolutely assure you that you will get your check in 30 days". 6) After 30 days, receive ???? Anybody want to venture a guess as to what I get in the mail this time? If it's another rejection post card, I file the complaint. In my complaint, I will also be listing the fact that Sprint has backed out of one other provision of the retention agreement that they promised to me in email. Joe Huber huber.joseph@comcast.net >>Why do you want to file a complaint? > [quoted text clipped - 20 lines] > out of one other provision of the retention agreement that they > promised to me in email. Had you satisfied the 18 month clock for qualifying for the rebate? SignatureJohn Richards On Wed, 25 May 2005 04:18:39 GMT, "John Richards" >Had you satisfied the 18 month clock for qualifying for the rebate? The issue is the date on which I purchased the phone. I don't have the exact dates in front of me now, but the rebate offer stipulated that the phone be purchased by date A, and the paperwork be submitted by a later date B. Costco was out of MM7400's, and it was unlikely that they would get more in time for me to purchase the phone by date A. I wanted to buy from Costco because of the great price, so I asked that my retention agreement stipulate that I get the rebate irregardless of the phone purchase date. Sprint agreed, and made a notation on my account stating such. I ended up purchasing the phone two calendar days after date A, and had the paper work submitted well before date B. Sprint is rejecting the rebate because the phone was purchased 2 days after date A. I have the retention agreement in email, and supposedly there is a "note" on my account stating that I should get the rebate, but apparently the rebate people are not reading this note, and my rebate form keeps getting rejected. I only submitted the form once, so apparently Customer Service is resubmitting it, and the rebate people keep rejecting it. As I said in a post a while back, Sprint has to have one of the worst cases of right-hand-not-knowing-what-left-hand-is-doing syndrome that I've run into. Joe Huber huber.joseph@comcast.net > Anybody want to venture a guess as to what I get in the mail this > time? If it's another rejection post card, I file the complaint. In > my complaint, I will also be listing the fact that Sprint has backed > out of one other provision of the retention agreement that they > promised to me in email. don't even wait. file online with the FCC. you'll get a better response from Sprint if they hear from the FCC than you would if they hear from the BBB (if they even hear from the BBB) > > Anybody want to venture a guess as to what I get in the mail this > > time? If it's another rejection post card, I file the complaint. In [quoted text clipped - 5 lines] > from Sprint if they hear from the FCC than you would if they hear from the > BBB (if they even hear from the BBB) Oh? And the FCC also monitors phone rebates from a third party as well? I doubt that very much ... Bob > Oh? And the FCC also monitors phone rebates from a third party as well? I > doubt that very much ... your issue is an agreement you made with Sprint that Sprint is now not honoring, or at the very least giving you a big jerk around about. If Sprint stated in an email you qualified and now is playing the "we are very sorry, but it kinda out of our control.." game with you that is pure cr*p. If you want to take it, fine. But your agreement is with Sprint, and the FCC does cover cellular phone agreements and the providers lack of service in honoring agreements. Do this, file both complaints on the same day and see if you hear from Sprint about the BBB matter or the FCC matter first. I'd bet the farm you hear about the FCC matter first. >> Oh? And the FCC also monitors phone rebates from a third party as well? I >> doubt that very much ... >> >your issue is an agreement you made with Sprint that Sprint is now not >honoring, or at the very least giving you a big jerk around about. Whoa Nellie...I, the one who am having the issue with Sprint, did not make the comment you are replying to above. Joe Huber huber.joseph@comcast.net > Whoa Nellie...I, the one who am having the issue with Sprint, did not > make the comment you are replying to above. yeah, I know. it was a first person literary style because I wanted to drive home a point to the poster who obviously had not read your original post and popped up a smart remark to my post. excuse the digression on my part. >> Anybody want to venture a guess as to what I get in the mail this >> time? If it's another rejection post card, I file the complaint. In [quoted text clipped - 5 lines] > from Sprint if they hear from the FCC than you would if they hear from the > BBB (if they even hear from the BBB) I've had good success with complaints filed with the BBB. Basically, it depends on the good will of the executive offices of the company you're complaining about. A reputable company does not want its BBB "unresolved complaints" rate to get too high, because that would look bad. SignatureJohn Richards Becuase of goverment regulations, BBB is not always the best choice FC or the Water and Utility board for your state are always the bette option. http://tinyurl.com/byy38 I don't know if the BBB could even get rid of a wireless provider. I know they have no controll over a wireline provider (ILEC) > Becuase of goverment regulations, BBB is not always the best choice FCC > or the Water and Utility board for your state are always the better > option. Generally, the state utility boards do not handle wireless carriers, because wireless phone service is not a utility. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > Generally, the state utility boards do not handle wireless carriers, > because wireless phone service is not a utility. yeah, so what? This is the Federal Communications Commission(FCC), which does oversee the wireless carriers and the Better Business Bureau(BBB) which is a membership organization of area businesses which has national coverage. The PSC (Public Service Commission)in my state refered me to the FCC when I had a complaint with a cellular company. >>Generally, the state utility boards do not handle wireless carriers, >>because wireless phone service is not a utility. > > yeah, so what? So, you're going to be wasting time and paper sending a letter to a board that can't do squat. > This is the Federal Communications Commission(FCC), Read the thread before you go off half cocked. http://tinyurl.com/droqu The suggestion was made to forward the complaint to the state public utilities commission, which would have been useless. > does oversee the wireless carriers and the Better Business Bureau(BBB) > which is a membership organization of area businesses which has national > coverage. The PSC (Public Service Commission)in my state refered me to the > FCC when I had a complaint with a cellular company. Exactly my point. So, you're being argumentative for nothing. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. me > > yeah, so what? you > So, you're going to be wasting time and paper sending a letter to a > board that can't do squat. in many cases, but not all. me > > This is the Federal Communications Commission(FCC), you > Read the thread before you go off half cocked. I had. you > The suggestion was made to forward the complaint to the state public > utilities commission, which would have been useless. not in all cases. me > > does oversee the wireless carriers and the Better Business Bureau(BBB) > > which is a membership organization of area businesses which has national > > coverage. The PSC (Public Service Commission)in my state refered me to the > > FCC when I had a complaint with a cellular company. you > Exactly my point. So, you're being argumentative for nothing. key phrase is "in my state". The PSC in my state controls Bellsouth which is a parent of Cingular. When Bellsouth has false advertising on their website, that falls under PSC jurisdiction. When the false advertising is referencing a Cingular cellular service, the service itself falls under FCC jurisdiction. In my case a complaint to the PSC and the FCC, because that is how it works in "my state". You stated yourself "generally" and then proceeded to make it "universally". The poster who stated that one could register a complaint with the local service commission had a valid point, it would not be useless. And finally, I'm not in an arguement (perhaps you are). I'm in a discussion. |
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