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Cellular Phone Forum / Providers / Sprint PCS / June 2005$150 price cut instead of rebate?
I stopped by a Sprint Store today, intending to get a Treo 650. When I mentioned I had my current phone long enough to qualify for the $150 upgrade rebate, the guy there told me that I might want to wait a couple weeks. He claimed that they are terminating the $150 rebate program on July 7th, and replacing it with a $150 price discount for people who upgrade. So, he said, if I bought now, it would be $600 and then wait 10 weeks for a rebate of $150, whereas if I buy on or after July 7th, it would be pay $450 and I'm done. Anyone else heard of this? I hate the hassle of rebates, so if it is true, I can wait a couple weeks.  Signature--Tim Smith > I stopped by a Sprint Store today, intending to get a Treo 650. When I > mentioned I had my current phone long enough to qualify for the $150 [quoted text clipped - 9 lines] > Anyone else heard of this? I hate the hassle of rebates, so if it is > true, I can wait a couple weeks. I was in one of the major chains, a few weeks ago, and overheard bits and pieces of a conversation, the gist of which was that, in the future, rebates would be a thing of the past. It sounded like some type of federal implementation. Notan > I was in one of the major chains, a few weeks ago, and overheard bits > and pieces of a conversation, the gist of which was that, in the future, > rebates would be a thing of the past. It sounded like some type of > federal implementation. That'd be very cool if it's true. I got a $150 instant rebate from Telesales on my VI-660, but had to pay tax on the full price (about $180). I believe the tax policy varies by state and is based on whatever the customer's state taxation agency requires, but if they just cut the asking price by $150, you wouldn't have to pay the extra tax anyhow. SignatureJustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED Coming to you from Southern California's High Desert, where the temperatures are as high as the gas prices! / 888.480.4NET (4638) "Life's like an hourglass glued to the table" --Anna Nalick, "Breathe" > I stopped by a Sprint Store today, intending to get a Treo 650. When I > mentioned I had my current phone long enough to qualify for the $150 [quoted text clipped - 9 lines] > Anyone else heard of this? I hate the hassle of rebates, so if it is > true, I can wait a couple weeks. I was told nearly the same thing today, they said that on July 7 they will have an instant rebate instead of the mail in rebate. > I was told nearly the same thing today, they said that on July 7 they > will have an instant rebate instead of the mail in rebate. One of the web forums I visit hinted that the choice of phones might get limited, too. No indication of how severely (i.e. if all they restrict is not on the Samsung world phone, that probably won't be significant). I'm not "in" on this anymore, so we'll see how it works out, I guess. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ > I stopped by a Sprint Store today, intending to get a Treo 650. When I > mentioned I had my current phone long enough to qualify for the $150 > upgrade rebate, the guy there told me that I might want to wait a couple > weeks. He claimed that they are terminating the $150 rebate program on > July 7th, and replacing it with a $150 price discount for people who > upgrade. I can confirm this, as I have heard it also. In fact, I know of one person who actually got the instant discount code added to her account by mistake INSTEAD of the rebate, and they had to clear it up (she was unwilling to wait until July 7 to ger her phone). SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. >I can confirm this, as I have heard it also. In fact, I know of one >person who actually got the instant discount code added to her account >by mistake INSTEAD of the rebate, and they had to clear it up (she was >unwilling to wait until July 7 to ger her phone). <rant mode on> I called customer service this weekend to upgrade my broken Sanyo 8100. I 'was' a very long-time Sprint customer without a contract. They promised me $150 "instant savings" and 5% off my bill if I agreed to the 2yr contract. I agreed, and they told me to go to any Sprint PCS Store whenever I want, (I couldn't use telesales) and chose any phone I wanted. I went to the Store, and they refused to honor the code until 7/7/05. I called Customer Service from the store and spoke to a so-called supervisor. She told me to let her talk to the person in the Sprint Store. After they went back and forth actually arguing on my phone, he handed the phone back to me, and the CSR Supervisor on my phone said: "There was nothing else she could do. They won't give you the discount". At this point I was totally irate and asked why did they lie to me over the weekend? She told me "I don't know." I cancelled my service right there, walked across the mall, and signed up with Verizon. I'm not going to go on about how "Sprint sucks and Verizon rules." I never had a problem with Sprint's service and my Verizon plan is not as good as Sprint's. I will say that the Verizon "EV-DO" phone I got is awesome, and connecting to the web is like using Broadband, while Sprint's was like using 14.4k. <rant mode off> > <rant mode on> I called customer service this weekend to upgrade my > broken Sanyo 8100. I 'was' a very long-time Sprint customer without a [quoted text clipped - 13 lines] > "Sprint sucks and Verizon rules." I never had a problem with Sprint's > service and my Verizon plan is not as good as Sprint's. Isn't that a bit like cutting off your nose to spite your face? ALL CSRs make mistakes now and then. I'm sure that a Verizon CSR will some day rub you the wrong way. > I will say > that the Verizon "EV-DO" phone I got is awesome, and connecting to the > web is like using Broadband, while Sprint's was like using 14.4k. Not sure what your problem was but I get 110kbps routinely on Vision downloads. SignatureJohn Richards >Isn't that a bit like cutting off your nose to spite your face? >ALL CSRs make mistakes now and then. I'm sure that a Verizon CSR >will some day rub you the wrong way. A little bit. After being lied to and driving 30 minutes to a Sprint Store for nothing, I had little choice. I made a deal with them, and they didn't hold up their end. Verizon gave me one of their "top of the line" $400 phones for $99, and a pretty good plan. So I'm happy at least for now. >Not sure what your problem was but I get 110kbps routinely on >Vision downloads. For me, it's like night and day. Maybe it's my 8100 and not "Vision". About 25% of the time, "Vision" just times out and doesn't even connect. > >Isn't that a bit like cutting off your nose to spite your face? > >ALL CSRs make mistakes now and then. I'm sure that a Verizon CSR [quoted text clipped - 5 lines] > the line" $400 phones for $99, and a pretty good plan. So I'm happy at > least for now. I hate to sound argumentative, but I'm not sure what lie you were told. The Sprint CSR told you that you'd get the instant savings, and applied what he or she could in order to enable it. That rep was wrong, apparently. BUT, the store even told you it would work out if you waited until the 7th. Since, aside from your Vision connection speed, you state you had a better plan, and didn't really seem to have a problem with service, I'm having trouble understanding why you would surrender all that when I can't really see a lie. Not an intentional deception, certainly. Would you help me to understand why you felt this rose to the level of "requiring" that you cancel, given that the instant savings was still valid, just not at the time the rep thought you could receive it? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ . >I hate to sound argumentative, but I'm not sure what lie you were told. >The Sprint CSR told you that you'd get the instant savings, and applied [quoted text clipped - 10 lines] >"requiring" that you cancel, given that the instant savings was still >valid, just not at the time the rep thought you could receive it? My 8100 is basically broken in two. I called up and asked what they could do for me since I need my phone, have been a customer for years, and hadn't used any phone promotion in about 4 years.. The CSR transferred me to a so called supervisor, who told me that if I agreed to a two year contract, I would get 5% off and $150 off a new phone. I asked if that was a mail-in rebate or Instant savings, and if I could order the phone over the phone. She told me it was instant savings but I couldn't use telesales. I had to go to a Sprint Store. She specifically said: "Go to any Sprint Store tomorrow, the code and notation are in your file. You'll get the phone quicker than if you order from telesales anyway." I did that and had the problem in the Sprint Store. I called Sprint CS on my broken 8100 and had a supervisor arguing with the kid in the store to give me the credit. Finally he gave me the phone back, and the supervisor said: "there was nothing else she could do. He doesn't want to give you the credit." There was no manager in the store. I asked the Supervisor on the phone if I went to another Sprint Store would they give me the credit. Her answer was: "I'm not sure." I asked why I was told I could get the phone today, if the code they gave me wasn't good until July? Her answer: " I don't know". I told her I had enough of this. Cancel my contract and service when my month is up. As for Verizon's plan, I lost some anytime minutes but gained some good things too like free IN-Network calling, no roaming charges across America, and some multimedia thing called "V Cast" which looks interesting. Anyway, I'm not here to bash Sprint. That's what happened, and I'm a hot-head. If I get treated like sh.t, I move on. If Verizon does the same to me, I'll be signing with Cingular next. ;) > As for Verizon's plan, I lost some anytime minutes but gained some > good things too like free IN-Network calling, no roaming charges [quoted text clipped - 3 lines] > If Verizon does the same to me, I'll be signing with Cingular next. > ;) You say you're not a hot-head, but you're treating this like a personal affront. Switching carriers at the first CSR mistake may come back to bite you in the end. Wireless carriers are not all that interchangeable since they don't all have the same coverage or features. SignatureJohn Richards Actually, he said he is a hot-head. I don't blame him, if csr makes a mistake they should be called on it and have to honor it. I don't believe I could come back a month after signing and say what contract, I wanted month to month, I messed up switch it to me. Plus if you have read anything about the new instant rebate you'll see the terms suck to be honest. Capt. >> As for Verizon's plan, I lost some anytime minutes but gained some >> good things too like free IN-Network calling, no roaming charges [quoted text clipped - 8 lines] > to bite you in the end. Wireless carriers are not all that interchangeable > since they don't all have the same coverage or features. >> As for Verizon's plan, I lost some anytime minutes but gained some >> good things too like free IN-Network calling, no roaming charges [quoted text clipped - 8 lines] >to bite you in the end. Wireless carriers are not all that interchangeable >since they don't all have the same coverage or features. It was more than a "CSR mistake." It was supposedly a Supervisor that authorized my credit, and I have no doubt the kid in the store could have given me the credit if he wanted to. There's even more to the story that I didn't even mention. I drove 20 miles out of my way to this store because I called them asking if they had the LG PM225 in stock yet, and they told me "yes", which was the first lie/mistake. When I asked why I was told it was in stock when it wasn't, the answer was: "I thought we had 3 of them". > That's what > happened, and I'm a hot-head. If I get treated like sh.t, I move on. > If Verizon does the same to me, I'll be signing with Cingular next. > ;) join alt.cellular.verizon and alt.cellular.cingular and alt.cellular.nextel and read. each group has posts like yours. it is a crap shoot and it is your future. >> That's what >> happened, and I'm a hot-head. If I get treated like sh.t, I move on. [quoted text clipped - 4 lines] >alt.cellular.nextel and read. each group has posts like yours. >it is a crap shoot and it is your future. I know. I had my first almost run-in with Verizon already yesterday, but they handled it the way it should be. I paid $229 with a $50 rebate for the $400 CDM8940 phone at the Verizon Store. When I went to the Verizon Website yesterday, the phone was $99. Knowing I have 15 days to return it, I called up Verizon and questioned the major price difference. Their answer was the expected "web prices are different than store prices." But the CSR was nice and admitted the difference is usually just the rebate price vs web savings price ($50). I asked her is my only option was to return the phone to the store and buy it on the web, or would they do it the easy way and credit me the difference. She put me on hold, came back, and credited me the difference. I've had service with AT&T, Verizon, and Sprint over the years. None of them are perfect. None of them flat out treated me like sh.t, like Sprint did the other day either though. > I know. I had my first almost run-in with Verizon already yesterday, > but they handled it the way it should be. I firmly believe that although their Customer Service operation is not without its problems, it *is* still the best in the industry. I was a Verizon customer from 9/2000 through 6/2004. I didn't switch due to... Well, the problem that caused me to switch was related to customer service, but not directly related; it was, as I've said before, a repair issue that didn't get fixed. CS was always one of the high points of my VZW customer experience. Sprint's used to suck really badly, and then they cleaned up and were pretty stellar for a while. Currently they're having problems that I sincerely hope Corporate will be able to fix, because CS is the only downside I see to being a Sprint PCS customer right now (everything else is wonderful). > years. None of them are perfect. None of them flat out treated me like > sh.t, like Sprint did the other day either though. I've run into similar (recent) problems where *2 says one thing and a store rep says another. I personally place blame on the call-center employees, as the store employees, in my experience, have generally been pretty well-clued, and the call-center staff doesn't seem to care much about doing a good job right now. (This is based on experience from the past four years - I only became a Sprint user last year, but my wife has carried a Sprint phone since the end of 2000.) SignatureJustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED Coming to you from Southern California's High Desert, where the temperatures are as high as the gas prices! / 888.480.4NET (4638) "Life's like an hourglass glued to the table" --Anna Nalick, "Breathe" >> I know. I had my first almost run-in with Verizon already yesterday, >> but they handled it the way it should be. >I firmly believe that although their Customer Service operation is not >without its problems, it *is* still the best in the industry. I was a You must have some new definition of "best" that I've never heard before. >>I firmly believe that although [VZW] Customer Service operation is not >>without its problems, it *is* still the best in the industry. I was a > > You must have some new definition of "best" that I've never heard before. Really? I know people have had problems with VZW, but whenever I was a customer and had a problem, it generally got fixed. Quickly. Quite often it was fixed while I was still on the phone. I DID say that they weren't perfect (read the quote above). It boils down to this: All cellular carriers suck. In my opinion, *where Customer Service is concerned* - Verizon sucks an order of magnitude less than other carriers. "Best" is a relative term that means "X is better than whatever you're comparing X to." It's not an absolute. SignatureJustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED Coming to you from Southern California's High Desert, where the temperatures are as high as the gas prices! / 888.480.4NET (4638) "Life's like an hourglass glued to the table" --Anna Nalick, "Breathe" when i first signed up for sprint in may 2004, they just subracted the rebates (2) off of my bill as i was signing up. i just assumed that if you sign up at a sprint store rather than say, radio shack, you got the rebate on the spot. isn't that the way it is?? I stopped by a Sprint Store today, intending to get a Treo 650. When I mentioned I had my current phone long enough to qualify for the $150 upgrade rebate, the guy there told me that I might want to wait a couple weeks. He claimed that they are terminating the $150 rebate program on July 7th, and replacing it with a $150 price discount for people who upgrade. So, he said, if I bought now, it would be $600 and then wait 10 weeks for a rebate of $150, whereas if I buy on or after July 7th, it would be pay $450 and I'm done. Anyone else heard of this? I hate the hassle of rebates, so if it is true, I can wait a couple weeks. Signature--Tim Smith For people who are first signing up or for adding a line to your account, the rebates are instant both signing up at a Sprint PCS store or at other new sellers like RadioShack. Now upgrading an existing phone gets the mail in rebate. It sounds like that in the future upgrading an existing phone will also get the instant rebate. > when i first signed up for sprint in may 2004, they just subracted the > rebates (2) off of my bill as i was signing up. i just assumed that if you [quoted text clipped - 16 lines] > Anyone else heard of this? I hate the hassle of rebates, so if it is > true, I can wait a couple weeks. John Richards wrote: > Darrin wrote: >> [quoted text clipped - 10 lines] > to bite you in the end. Wireless carriers are not all that interchangeable > since they don't all have the same coverage or features. Correction: you *did* admit you were a hot-head. It's always best to let some cooling off time pass before making a major decision. SignatureJohn Richards |
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