 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / Sprint PCS / July 2005Another 10028 PRL Update?
Interesting... Just for sh.ts and giggles, I called *2 (Customer Care) and got the "At Sprint, we recognize..." recording, indicating there was a new PRL Update. After going through the whole process, and checking to see what the new PRL was, I still had 10028. (And, yes, I cycled the phone off and on, before checking.) Anyone? Notan 10028 has been out since May 30th. I got it back on June 1st. What is a PRL? Is it important to keep up with PRL's? Can you get the PRL update by auto download via your cell and if so, how? Thanks, jt > 10028 has been out since May 30th. I got it back on June 1st. > What is a PRL? Is it important to keep up with PRL's? > > Can you get the PRL update by auto download via your cell and if so, how? > > Thanks, > jt Preferred Roam List. It's a file that tells your phone which service to use when out of SPCS's signal coverage. New PRLs are issued every 6 months or so. You can dial *2 to get the OTA update, if one is available. Current PRL is 10028. Bob > > What is a PRL? Is it important to keep up with PRL's? > > [quoted text clipped - 11 lines] > > Bob Mine is 10026, and last time I dialed *2 it updated the PRL (I have mine set to auto-update at Sprint store), and now it doesn't do anything. I guess I will have to go back to Sprint store again. "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote: > > What is a PRL? Is it important to keep up with PRL's? > > [quoted text clipped - 11 lines] > > Bob Mine is 10026, and last time I dialed *2 it updated the PRL (I have mine set to auto-update at Sprint store), and now it doesn't do anything. I guess I will have to go back to Sprint store again. Nope. You can call customer service, ask for a rep and ask the rep to flag your account. Bob > > Preferred Roam List. It's a file that tells your phone which service to > use [quoted text clipped - 12 lines] > Nope. You can call customer service, ask for a rep and ask the rep to flag > your account. I sure can, but because Sprint store is just 3 blocks from my house and often don't have to wait for more than few minutes (it doesn't do repairing so don't have long line to wait). Thanks for the info. > I sure can, but because Sprint store is just 3 blocks from my house and >often don't have to wait for more than few minutes (it doesn't do repairing >so don't have long line to wait). Thanks for the info. Another good thing about doing it at a store if you've got one is that they'll run diagnostics on the phone. Never hurts. One time one of my phones took the PRL update, but failed one of the battery of tests. They gave me a new phone on the spot. Now, about every other update I make sure I do it at the store. DGI > 10028 has been out since May 30th. I got it back on June 1st. I know it's been out. I, too, have had it since it was released. That's what's got me stumped... Yesterday's update didn't change the PRL... I had 10028 prior to the update, and still have 10028. Notan did you power-down/power-up your phone after the update? My wife's After downloading a new PRL, my wife's Samsung does not display the correct PRL until you power cycle the phone. >> 10028 has been out since May 30th. I got it back on June 1st. > [quoted text clipped - 4 lines] > > Notan > did you power-down/power-up your phone after the update? My wife's After > downloading a new PRL, my wife's Samsung does not display the correct PRL > until you power cycle the phone. I sure did. 10028, before. 10028, after. Notan Sprint has no way of knowing which version you have when they sometimes randomly auto flag certain accounts for a PRL update. You simply downloaded the same PRL all over again. No harm done. It happens all the time and has happened to me many times. > Sprint has no way of knowing which version you have when they sometimes > randomly auto flag certain accounts for a PRL update. You simply > downloaded the same PRL all over again. No harm done. It happens all > the time and has happened to me many times. I've never had them flag my phone, without asking, first. Lucky me! <g> Notan Sprint does not have the technology to keep track of which PRL version any of us have although they do have access to the last time you downloaded an update. But they can't see which version it was. > Sprint has no way of knowing which version you have when they sometimes > randomly auto flag certain accounts for a PRL update. You simply > downloaded the same PRL all over again. No harm done. It happens all > the time and has happened to me many times. I wonder what the logic is for Sprint to not flag phones in some organized fashion. My phone has only been "automatically flagged" once. All the other updates were a result of me calling (often multiple times) to request the flagging. Even more curious is why "PRL update" is not acknowledged by Claire or whoever the new chick is on the automated help line. Thirdly, it is odd that usually 75% of the CS techs don't know what a PRL update is, or they act clueless when you call to request one. I find the whole PRL/Sprint thing really fascinating. Any clues? I used to call and say "PRL Update" and claire would understand and transfer me to a rep. But I haven't tried it in a while. But I agree the whole system seems to be odd and lacks a consistent standard. > I used to call and say "PRL Update" and claire would understand and > transfer me to a rep. But I haven't tried it in a while. But I agree > the whole system seems to be odd and lacks a consistent standard. I just tried twice. Clare took me to "upgrades" (where you can buy a new phone or upgrade you plan) I had to talk to a rep to get it done. > I used to call and say "PRL Update" and claire would understand and > transfer me to a rep. But I haven't tried it in a while. But I agree > the whole system seems to be odd and lacks a consistent standard. Either I don't enunciate very well, or my Claire was hard of hearing... Every one of my attempts at telling Claire "PRL <whatever>," resulted in things like "OK, so you want to pay your bill," etc. I now hit "0" a few times, and go straight to an operator. Notan Just say "Represenative" and you should get to the right place. Always works for me. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.