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Cellular Phone Forum / Providers / Sprint PCS / August 2005WTF? Online Billing
Sorry, just have to vent a little. What the Fu*k good is online billing (sorry bilking) and invoice review if you can't get to your information when you want to? With some lame a.s notice suggesting your browser is out of date... yeah right. If I don't leave, I'll return to snail mail invoices. Sorry but after years and years with Sprint, I'm finally getting fed up. Steve Banks > Sorry, just have to vent a little. What the Fu*k good is online billing > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 3 lines] > > Sorry but after years and years with Sprint, I'm finally getting fed up. Oh hell, trying to do anything with this is horrid. I'm even on broadband and it's like I'm dealing with a frickin' 300 baud modem. Time to check out T-Mobile or somebody else... this is antiquated sh.t. Steve Banks still ranting and raving... all because of a PCS data charge that shouldn't be there. > > Sorry, just have to vent a little. What the Fu*k good is online billing > > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 10 lines] > Steve Banks still ranting and raving... all because of a PCS data charge > that shouldn't be there. Err, why don't you just call *2? Bob >> > Sorry, just have to vent a little. What the Fu*k good is online billing >> > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 15 lines] > > Err, why don't you just call *2? Now Bob, you know I called *2. That's not really the point. What good is a $5 credit for online invoicing if the system is down, slow, or just plain useless? For you, your connection may work fine, but for me... if I can't view MY invoice when it is convenient for me, then what the hell good is it? I've put up with a lot of crap with their online site over the years, but now that crap interferes with my viewing my own billing... sorry that is just plain wrong. How is it my American Express online features are always "flawless," yet Sprint can't even produce a web site that functions for a Customer? If they can't produce a web site worthy, then farm the site out to a company that can run and distribute the information from it with dependability. Again, I'm just ranting... but if I don't do something about it then I'm frickin' STUPID! Steve Banks > Now Bob, you know I called *2. That's not really the point. What good is a > $5 credit for online invoicing if the system is down, slow, or just plain [quoted text clipped - 6 lines] > How is it my American Express online features are always "flawless," yet > Sprint can't even produce a web site that functions for a Customer? Simple answer, Baboo Software: Tue, Sep. 16, 2003 Sprint Corp. has hired two companies to spearhead an outsourcing project that eventually could send hundreds of local technology jobs overseas. The Overland Park company said it had signed contracts with IBM Global Services and EDS to develop and maintain some Sprint software. Sprint expects to save $150 million over the life of the five-year contracts. An undetermined number of computer programmers and others will lose their jobs as Sprint tries to both cut costs and streamline its massive information technology operations, said Michael Stout, Sprint's chief information officer since May. Stout said he was uncertain how many Sprint workers would lose their jobs over the next 12 months as a result of the outsourcing. Exact numbers won't be known until the company meets with EDS and IBM over the next few months, he said. "I anticipate there will be several hundred," Stout said. If they > can't produce a web site worthy, then farm the site out to a company that > can run and distribute the information from it with dependability. [quoted text clipped - 3 lines] > > Steve Banks > Now Bob, you know I called *2. That's not really the point. What good is a > $5 credit for online invoicing if the system is down, slow, or just plain [quoted text clipped - 6 lines] > How is it my American Express online features are always "flawless," yet > Sprint can't even produce a web site that functions for a Customer? Simple answer, Baboo Software: Tue, Sep. 16, 2003 Sprint Corp. has hired two companies to spearhead an outsourcing project that eventually could send hundreds of local technology jobs overseas. The Overland Park company said it had signed contracts with IBM Global Services and EDS to develop and maintain some Sprint software. Sprint expects to save $150 million over the life of the five-year contracts. An undetermined number of computer programmers and others will lose their jobs as Sprint tries to both cut costs and streamline its massive information technology operations, said Michael Stout, Sprint's chief information officer since May. Stout said he was uncertain how many Sprint workers would lose their jobs over the next 12 months as a result of the outsourcing. Exact numbers won't be known until the company meets with EDS and IBM over the next few months, he said. "I anticipate there will be several hundred," Stout said. If they > can't produce a web site worthy, then farm the site out to a company that > can run and distribute the information from it with dependability. [quoted text clipped - 3 lines] > > Steve Banks >> > Sorry, just have to vent a little. What the Fu*k good is online billing >> > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 17 lines] > > Bob Bob do they charge for calling *2 to check your usage? Thanks, Tony > >> > Sorry, just have to vent a little. What the Fu*k good is online billing > >> > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 22 lines] > Thanks, > Tony Tony, no ... they don't. You can also try *4 to check your usage as well. Bob >> >> > Sorry, just have to vent a little. What the Fu*k good is online > billing [quoted text clipped - 32 lines] > > Bob Thanks Bob! I would not recommend T-Mobile or you will be calling customer service because of lack of coverage. We have some folks at work that have T-Mobile and they wish they didn't. >> Sorry, just have to vent a little. What the Fu*k good is online billing >> (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 10 lines] > Steve Banks still ranting and raving... all because of a PCS data charge > that shouldn't be there. > I would not recommend T-Mobile or you will be calling customer service > because of lack of coverage. We have some folks at work that have T-Mobile > and they wish they didn't. Depends on the area. In some markets, T-Mobile's coverage is extensive (like Northeast Ohio).  SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 Likewise in Milwaukee. tmobile does a good job covering the area. Not at good as Sprint PCS, maybe not as good as verizon, but adequate. >> I would not recommend T-Mobile or you will be calling customer service >> because of lack of coverage. We have some folks at work that have T-Mobile >> and they wish they didn't. > >Depends on the area. In some markets, T-Mobile's coverage is extensive (like >Northeast Ohio). And they're far better in Central and Southern Oregon. Go figure. -- John Bartley K7AAY USBC/DO PDX OR USA "This is a carburetor," Hank tells his son. "Take it apart, put it back together; repeat until you're normal." - KOTH The bill you get in the mail is the only one that matters. There is no accuracy of what is shown online. > The bill you get in the mail is the only one that matters. There is no > accuracy of what is shown online. I had paper based bills sent, then switched to "online" invoicing. The online invoicing earns a $5 credit monthly. This must be the figure Sprint seems to think they owe you for such a lousy interface and undependable system. Steve Banks > > The bill you get in the mail is the only one that matters. There is no > > accuracy of what is shown online. [quoted text clipped - 5 lines] > > Steve Banks You get a monthly $5 credit? Everything I've read says it's a one-time $5 credit. That's not enough incentive for me to switch... SteveA Sorry, I thought you were referring to the online usage report during a month, not the online bill. When the end of the billing cycle comes and they compute your bill, one sent to you on paper and an online invoice will both be correct. For osome unknown reason my Internet Explorer 6.00 browser does not work, but my Fire Fox Browser as well as my Netscape bowser works okay. > Sorry, just have to vent a little. What the Fu*k good is online billing > (sorry bilking) and invoice review if you can't get to your information [quoted text clipped - 5 lines] > > Steve Banks Never thought to try that Pete, but I will... thanks for the heads up. Steve Banks > For osome unknown reason my Internet Explorer 6.00 browser does not work, > but my Fire Fox Browser as well as my Netscape bowser [quoted text clipped - 9 lines] >> >> Steve Banks |
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