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Cellular Phone Forum / Providers / Sprint PCS / September 2005

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Using Roaming as last vestige to stay with Sprint in LA, question

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Veronica - 13 Sep 2005 03:22 GMT
Hi, Veronica here,
Thanks guys for the support re coverage on the road that Sprint had
previously fully covered and is now in question. I will continue to
monitor and work on that one.
Does Roaming or Digital roaming seamlessly transfer a call that had
been being held on PCS ?

I get the impression that one would have to originate the call on the
Roaming basis and then continue it on that roaming basis and that
specific call would not come off of that roaming basis until
disconnected and re-established as a PCS call. Correct ? (I have never
placed a roaming call prior to this point and would not now were this
Laurel Canyon road a problem. This is my last attempt to stay with
Sprint and not shift to Verizon.) Thanks,
V.
Steve Sobol - 13 Sep 2005 03:48 GMT
> Hi, Veronica here,
> Thanks guys for the support re coverage on the road that Sprint had
> previously fully covered and is now in question. I will continue to
> monitor and work on that one.
> Does Roaming or Digital roaming seamlessly transfer a call that had
> been being held on PCS ?

I am not sure I saw your reply to my question whether you talked to Sprint
or not. (Did you?)

I will also point out that over hear on the other side of the mountains,
Verizon Wireless had a problem that caused me to drop numerous calls IN
FRONT OF THEIR RETAIL STORE IN VICTORVILLE that they didn't fix for,
literally, six or seven months (by which time I'd fired them as my cellular
provider.) In their defense, I didn't expect things to be fixed within a day
or two, major repairs take time. On the other hand, six months?! Come on...
and for much of that time they kept telling me it was a problem with my
phone, which had worked fine in that spot since I moved here in 2003.

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Bob Smith - 13 Sep 2005 13:55 GMT
> Hi, Veronica here,
> Thanks guys for the support re coverage on the road that Sprint had
> previously fully covered and is now in question. I will continue to
> monitor and work on that one.
> Does Roaming or Digital roaming seamlessly transfer a call that had
> been being held on PCS ?

No, it would be dropped.

> I get the impression that one would have to originate the call on the
> Roaming basis and then continue it on that roaming basis and that
> specific call would not come off of that roaming basis until
> disconnected and re-established as a PCS call. Correct ?

Correct.

(I have never
> placed a roaming call prior to this point and would not now were this
> Laurel Canyon road a problem. This is my last attempt to stay with
> Sprint and not shift to Verizon.) Thanks,
> V.

No big deal, if you have that $5 F&CA option on your account. It's a nice
option to have, considering you might travel to the boondocks where there is
no SPCS native coverage, or if you find you are deep inside a bldg, to where
only an analog signal can make it through the structure.

Bob
Jerome Zelinske - 14 Sep 2005 13:30 GMT
    You also might be inside a building where only a PCS signal can make it
through the structure.  On the new family plan, I think the roaming is
free.

>>Hi, Veronica here,
>>Thanks guys for the support re coverage on the road that Sprint had
[quoted text clipped - 25 lines]
>
> Bob
DecTxCowboy - 19 Sep 2005 16:52 GMT
> "Veronica" wrote in message
>>Does Roaming or Digital roaming seamlessly transfer a call that had
>>been being held on PCS ?
>
> No, it would be dropped.

That makes sense as "inter-carrier roaming handoffs during calls in
progress" (quoting Larry as he phrased it very well).

My unusual experience was s call that originated on Verizon digital
roaming never released when I got into Sprint's digital area.

There's one particular area where I always hit Verizon's digital
roaming. I placed a call on Verizon digital roaming (I have F&C for that
very reason) and held the call for over 30 minutes as I drove 20 miles
and was WELL inside my Sprint digital coverage.
Tinman - 19 Sep 2005 17:22 GMT
>> "Veronica" wrote in message
>>> Does Roaming or Digital roaming seamlessly transfer a call that had
[quoted text clipped - 12 lines]
> that very reason) and held the call for over 30 minutes as I drove 20
> miles and was WELL inside my Sprint digital coverage.

But you still had Verizon coverage, ergo the call was never dropped. I
was not aware that a roaming call was supposed to auto-terminate just
because a SPCS tower happens to come into range. (Though I suppose that
wouldn't be too bad if you were actually paying for roaming--no F&CA.)

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Mike

Paul Miner - 19 Sep 2005 18:51 GMT
>> "Veronica" wrote in message
>>>Does Roaming or Digital roaming seamlessly transfer a call that had
[quoted text clipped - 7 lines]
>My unusual experience was s call that originated on Verizon digital
>roaming never released when I got into Sprint's digital area.

By design, it doesn't work that way. Would you really want it to?

>There's one particular area where I always hit Verizon's digital
>roaming. I placed a call on Verizon digital roaming (I have F&C for that
>very reason) and held the call for over 30 minutes as I drove 20 miles
>and was WELL inside my Sprint digital coverage.

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Paul Miner

DecTxCowboy - 19 Sep 2005 23:30 GMT
Really makes no difference to me, I have F&C and either way roaming is
the same as in network. Now I *would* be unhappy if it did drop my call
in that part of the county...but it doesn't and I'm not (unhappy).
Steve Sobol - 20 Sep 2005 02:20 GMT
> Really makes no difference to me, I have F&C and either way roaming is
> the same as in network.

No, it isn't, unless you have F&C America, and then you still have to worry
whether you're going over 50% of your monthly usage roaming...

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larryt510@hotmail.com - 20 Sep 2005 03:01 GMT
If someone used more than 50% of their minutes off network then they
probably shouldn't have Sprint in the first place.  But even so I hear
they no longer really enforce this 50% rule (not that they ever did
anyway).
Mij Adyaw - 20 Sep 2005 05:43 GMT
The real issue here is for Sprint to provide the customer with a
"straight-answer" regarding the cause of the problem and the date that a fix
will be implemented. The customer should only have to consider roaming
options as a short-time solution.

>> Really makes no difference to me, I have F&C and either way roaming is
>> the same as in network.
>
> No, it isn't, unless you have F&C America, and then you still have to
> worry whether you're going over 50% of your monthly usage roaming...
larryt510@hotmail.com - 20 Sep 2005 00:36 GMT
As long as you have a good roaming signal the call will continue on
that network until ended regardless of whether or not you're back in a
Sprint area.  Then it will look for Sprint service again.
larryt510@hotmail.com - 13 Sep 2005 15:42 GMT
You are correct. There's no such thing as CDMA inter-carrier roaming
handoffs during calls in progress.  So the call would have to be
originated on the roaming network.
Isaiah Beard - 14 Sep 2005 00:43 GMT
> Hi, Veronica here,
> Thanks guys for the support re coverage on the road that Sprint had
> previously fully covered and is now in question. I will continue to
> monitor and work on that one.
> Does Roaming or Digital roaming seamlessly transfer a call that had
> been being held on PCS ?

No it does not.

> I get the impression that one would have to originate the call on the
> Roaming basis and then continue it on that roaming basis and that
> specific call would not come off of that roaming basis until
> disconnected and re-established as a PCS call. Correct ?

Correct.

> (I have never
> placed a roaming call prior to this point and would not now were this
> Laurel Canyon road a problem. This is my last attempt to stay with
> Sprint and not shift to Verizon.)

Placing a roaming call should be no different procedurally than a call
on Sprint... just dial the number and hit Talk.

However, if Verizon is covering the area that you're frequently roaming
to as well as the area that's covered by Sprint, I would say go ahead
and switch over.  Frequent use of roaming opens up a huge pandora's box
of problems.  There's delayed billing, where the roaming carrier almost
never immediately sends call billing info to your home carrier until it
has a good, sizeable batch of data to ship out all at once, and
sometimes that can take your roaming calls made on one bill cycle well
into the next one, shorting you on minutes.  I've also noted when I
roamed that voicemail notifications rarely worked and text messaging
NEVER works.  Neither will PCS Vision.

While the latter issues might not be deal breakers, I'd still be wary of
delayed billing.  That alone was a show stopper for me.  That, and
combined with the fact taht Sprint doesn't appear to allow roaming on
Verizon in my area (because Sprint already covers my area, or so they
claim to), prompted me to switch.

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Mij Adyaw - 14 Sep 2005 01:13 GMT
Verizon dies not allow roaming on sprint in SoCal, however Sprint allows
roaming on Verizon is SoCal. YMMV

>> Hi, Veronica here,
>> Thanks guys for the support re coverage on the road that Sprint had
[quoted text clipped - 36 lines]
> Verizon in my area (because Sprint already covers my area, or so they
> claim to), prompted me to switch.
Bob Smith - 14 Sep 2005 03:33 GMT
> > Hi, Veronica here,
> > Thanks guys for the support re coverage on the road that Sprint had
[quoted text clipped - 23 lines]
> to as well as the area that's covered by Sprint, I would say go ahead
> and switch over.

That is certainly an option, however in her case, the problem only occurs in
one specific area, and to where a tower appears to be down.

>Frequent use of roaming opens up a huge pandora's box
> of problems.  There's delayed billing, where the roaming carrier almost
[quoted text clipped - 4 lines]
> roamed that voicemail notifications rarely worked and text messaging
> NEVER works.

I would normally agree with you Isaiah, however you well know that the F&CA
roaming option will cover the usage during those times she needs to use it
in the affected area. That is, except if she is only making calls during the
area where the roaming takes place. If that is the case, then I would say
wholeheartedly that she needs to change carriers.

>  Neither will PCS Vision.

Ok, tell me ... first off, she didn't mention anything about trying to use
Vision while driving ... Who in their right mind would use Vision while
driving, even if is bumper to bumper? It's an invitation for an accident to
try to access the web in a car when one is driving.

> While the latter issues might not be deal breakers, I'd still be wary of
> delayed billing.  That alone was a show stopper for me.  That, and
> combined with the fact taht Sprint doesn't appear to allow roaming on
> Verizon in my area (because Sprint already covers my area, or so they
> claim to), prompted me to switch.

Delayed billing is a non matter when it comes to the F&CA option in the LA
basin ....

Bob
Steve Sobol - 14 Sep 2005 04:30 GMT
> Delayed billing is a non matter when it comes to the F&CA option in the LA
> basin ....

Shouldn't be, anyhow. But, I don't know how familiar you are with Los
Angeles, but I don't believe Ventura Boulevard is considered part of the
basin... it's up in the San Fernando Valley on the other side of the
Sepulveda Pass.

Delayed billing (due to roaming) still *normally* shouldn't be an issue
because you would normally not be roaming. I'm just picking nits here. :)

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Bob Smith - 14 Sep 2005 13:41 GMT
> > Delayed billing is a non matter when it comes to the F&CA option in the LA
> > basin ....
[quoted text clipped - 6 lines]
> Delayed billing (due to roaming) still *normally* shouldn't be an issue
> because you would normally not be roaming. I'm just picking nits here. :)

Well, lemme see here Steve. Spent 21 years in LA and So. Orange County, and
attended two years at S.F.V.S.C. ... aka: Cal State Northridge ... Yea, I'm
a bit familiar with So. Cal. :).

Bob
Steve Sobol - 15 Sep 2005 04:21 GMT
> Well, lemme see here Steve. Spent 21 years in LA and So. Orange County, and
> attended two years at S.F.V.S.C. ... aka: Cal State Northridge ... Yea, I'm
> a bit familiar with So. Cal. :).

Newbie.

Jeez, how'd you manage the move from SoCal to a part of the world that isn't
populated by weird people? :)

*duck*

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larryt510@hotmail.com - 14 Sep 2005 07:12 GMT
Just for the record text messaging when roaming on Verizon now works in
the Los Angeles market.  But this also depends on which phone you have.
Some phones have a software bug that won't allow them to even attempt
to send a text message when in roaming mode even though the feature is
available.
Isaiah Beard - 14 Sep 2005 13:28 GMT
>>Frequent use of roaming opens up a huge pandora's box
>>of problems.  There's delayed billing, where the roaming carrier almost
[quoted text clipped - 8 lines]
> roaming option will cover the usage during those times she needs to use it
> in the affected area.

That's entirely true Bob, and that's exactly the problem.  If someone
makes a roaming 100 minute call on the last week of their billing cycle,
thinking they have all of those minutes to burn, there is NO guarantee
at all that those minutes are actually going to show up on that month's
bill.  In fact, it's very likely you'll get dinged for at least some if
not all of those 100 minutes on the NEXT bill, leaving you with 100
minutes that were never used previously and 100 minutes LESS time that
you have on the new month.

This is why I was saying that if this is going to be a frequent
occurrence, then it might behoove her to switch to something different
where she will not be roaming.

>> Neither will PCS Vision.
>
> Ok, tell me ... first off, she didn't mention anything about trying to use
> Vision while driving ...

She's not going to be the only person reading this post, you of all
should know that.  Other people may be in the same pickle and NOT
driving.  If she doesn't use Vision, great!  But I like to be thorough,
and I like to point out what WILL work, and what won't.

>>While the latter issues might not be deal breakers, I'd still be wary of
>>delayed billing.  That alone was a show stopper for me.  That, and
[quoted text clipped - 4 lines]
> Delayed billing is a non matter when it comes to the F&CA option in the LA
> basin ....

How not?  F&CA doesn't eliminate roaming, Bob, it just lets you apply
your home minutes to roaming calls.  Roaming carriers often don't have
the facilities in place to immediately pass on billing info for a
roaming call; they often wait a few days; a week; sometimes a month
before they say to Sprint "hey, this person made x number of calls."  As
Sprint doesn't have a crystal ball, it can't bill you for those calls
UNTIL it has that billing information.  So if it happens a lot, you'll
start to see calls that thought you made last billing cycle show up on
future ones.

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Bob Smith - 14 Sep 2005 13:53 GMT
> >>Frequent use of roaming opens up a huge pandora's box
> >>of problems.  There's delayed billing, where the roaming carrier almost
[quoted text clipped - 21 lines]
> occurrence, then it might behoove her to switch to something different
> where she will not be roaming.

Lots of wouda couda shuddas up there Isaiah in that first sentence. I would
agree with you that, in the past, there might have been a delay in showing
roaming minutes, but not in these days, and not with the large roaming
partners. I haven't seen any delays on roaming when my daughter would be
making calls deep in a college campus bldg. They show up pretty darn quick
in fact. Not like the old days where I was roaming in Bermuda or the Caymans
on analog years ago and the charges would show up 2 months later. Only thing
though, we aren't talking about international roaming, but roaming in an
area which is showing cell shrinkage during the rush hour.

> >> Neither will PCS Vision.
> >
[quoted text clipped - 5 lines]
> driving.  If she doesn't use Vision, great!  But I like to be thorough,
> and I like to point out what WILL work, and what won't.

You talk that the area that the OP was driving through was a permanent
roaming area. It isn't though. Only through rush hour. And there still may
be a problem with one tower in the area, which would fix that.

> >>While the latter issues might not be deal breakers, I'd still be wary of
> >>delayed billing.  That alone was a show stopper for me.  That, and
[quoted text clipped - 14 lines]
> start to see calls that thought you made last billing cycle show up on
> future ones.

With my recent experiences with getting more roaming minutes on my account,
as my daughter has a class or two in the basement of a campus bldg, I
disagree with you. Those roaming calls, are showing up pretty quick.
Isaiah Beard - 14 Sep 2005 19:05 GMT
>>>in the affected area.
>>
[quoted text clipped - 6 lines]
>>minutes that were never used previously and 100 minutes LESS time that
>>you have on the new month.

> Lots of wouda couda shuddas up there Isaiah in that first sentence.

No, actually, there aren't.  People don't just stop using their phones
at the end of the month, Bob.  So inevitabely, SOME roaming is going to
carry over if you roam frequently like the OP was planning on doing.

> agree with you that, in the past, there might have been a delay in showing
> roaming minutes, but not in these days,

My final Sprint bill will beg to differ with you, I'm afraid.

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Tinman - 14 Sep 2005 19:15 GMT
>>>> in the affected area.
>>>
[quoted text clipped - 19 lines]
>
> My final Sprint bill will beg to differ with you, I'm afraid.

FWIW, my results are more in line with Bob's when roaming on a major
carrier's network, especially if it's digital (such as Verizon). Now if
I'm in BFE, roaming on AMPS, your position is much more likely to be
true. But I don't think that was the intent of the OP.

Personally, I don't think it's a big issue though--unless the OP uses
>85% of her minutes each month. Even then, if I got a bill with roaming
calls that were outside the billing period, and they put me over my
monthly allotment for a different billing period--but would not have, if
counted in the billing period in which they actually occurred--I would
demand a credit for the overage charges from SPCS. And I think I would
have grounds to file a formal complaint if they refused (assuming I had
F&CA on my plan).

As usual, YRMV.

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Bob Smith - 14 Sep 2005 20:16 GMT
> >>>in the affected area.
> >>
[quoted text clipped - 12 lines]
> at the end of the month, Bob.  So inevitabely, SOME roaming is going to
> carry over if you roam frequently like the OP was planning on doing.

I never said anyone would stop using their phone at the end of the month.
And at the end of the month, another billing cycle takes place.

The OP was not planning on roaming in the first place. She did realize that
the localized problem was just during rush hour, and was a new problem per
se, which indicates that there is a local tower problem, as she didn't
experience that during prior rush hour traffic.

I just suggested the F&CA roaming option as a short term fix till SPCS fixes
the problem.

> > agree with you that, in the past, there might have been a delay in showing
> > roaming minutes, but not in these days,
>
> My final Sprint bill will beg to differ with you, I'm afraid.

I don't have a clue where you were roaming, or on whose network or even if
you were carrying the F&C A option, but if you did and exceeded your roaming
allocation, then who does one look to, but the one making and receiving the
calls.

Again, I don't roam much at all, but my daughter will on occasion, and those
calls will show up pretty darn quick on our on line account.

Bob
Veronica - 15 Sep 2005 01:36 GMT
>Hi, Veronica here,
>Thanks guys for the support re coverage on the road that Sprint had
[quoted text clipped - 11 lines]
>Sprint and not shift to Verizon.) Thanks,
>V.

Thank you Gentlemen,
Look at the value of this discourse. No I would not use Vision while
driving.
The reference to using roaming deep in the belly of a building is
fascinating, and valuable.

The area in concern is the higher part of Laurel Canyon Blvd. as it
goes up to Mulholland Drive and down again. Not Ventura Blvd.

I am hoping that Sprint is listening and doing something with the
minicells on the power poles, soon, near the top of Mulholland Drive.
It is actually when one descends down the south side of the big hill
that one is hit with a complete outage and need to transfer to Digital
Roaming, at best,.

It is not so much shrinkage during the rush hour,- that would be more
comprehensible. Rather during business hours, even at noon, on a road
that has zero commercial store frontage beyond the first 3 blocks on
the north side when it leaves Ventura Blvd. Yet after business hours,
when there is jammed traffic on this road, at 7 PM, the reception
improves to full clarity and signal holding. At noon, one will lose
the call one is on and have to patch it back up with the displeased
person at the other end, not to mention our own displeasure. Thus
roaming, while an asset, will still mean that one will have to
terminate the call one has been on and start a new one for 5 minutes
and then another new one on PCS at the end of the 5 minutes. A major
drag and not grasped by the party at the other end, it leaves them
confused and perturbed.

At the top, at Mulholland Drive, there seems to be a LA Water & Power
building that looks much like a cream colored brick bunker. No
observable entrance point on the Laurel Canyon Blvd. which is
traveled.

I cannot fathom what would be interfering during the relatively
lightly trafficked mid day. Nor how the very few residents in houses
along the road would be able to ramp up industrial strength PCS signal
robbing from their nefarious backyard tool sheds.  

Again, for years this Laurel Canyon Blvd. was a shining apple of a
prize road that Nextel, T-Mobil (still) etc., did not service. But at
least with our Sanyo 4700's we had perfect coverage without the
THOUGHT of the call being dropped.  

I am gaining glimmers of hope in my up and down the road testing on
Laurel Canyon Blvd. (usually with voice mail to check the call
dropping). We won't make the change to Verizon, or another carrier
until hope runs out. Thanks for the continued help.

V.
Steve Sobol - 15 Sep 2005 04:20 GMT
> Thank you Gentlemen,
> Look at the value of this discourse. No I would not use Vision while
> driving.
> The reference to using roaming deep in the belly of a building is
> fascinating, and valuable.

OK, I still haven't heard an answer from you about whether you talked to
Sprint, but I'll give you the benefit of the doubt and assume you replied
and I just missed it. Could you answer the question again?

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Fred Atlas - 15 Sep 2005 11:14 GMT
>> Thank you Gentlemen,
>> Look at the value of this discourse. No I would not use Vision while
[quoted text clipped - 5 lines]
>Sprint, but I'll give you the benefit of the doubt and assume you replied
>and I just missed it. Could you answer the question again?

Steve, stepping for the lady here:

She divided her postings into 3 threads, 'Don't quite know why, but
her posting of Sept 6th. I copy it for you for your convenience :

"Thanks all, I add this to a light thread line that has not evolved
into arguments....

The PCS outage condition continues today, Wednesday, September 07,
2005. I did finally reach someone at Sprint and was informed that the
area (between Lookout Mountain Road north almost to Ventura Blvd.) is
a "heavy/intense usage area" (as in cell phone usage). And that the
Nextel inclusion is a possible or likely reason that what was, for
years, a Sprint PCS "gold medal" road, is now reduced to Analog and
Digital roaming. Except at the base of the road on the city side,
north and south.

Again, this is the second most trafficked route through/over the hill
from LA to the San Fernando Valley, where one finds Studio City, etc.
Per the Dept of Transportation - over 50,000 cars per month.

He was friendly, but could not start to predict a resolution on a time
basis.

I can see that Digital Roaming is available on part of that stretch of
road. But that leads me to wonder to which carrier the roaming would
switch to. Presumably Verison. Which leads me to further wonder how it
is that Verison presumably has service but Sprint does not. He said
that 300,000 new Nextel users are now utilizing Sprint towers.
Presumably the 300,000 number is a national number. Also in that my
group/company had to switch from Nextel in order to have cell phone
access on this main artery in the year 2001. And that if Nextel users
had not gained the ability to use cell service on this main artery,
since then, that they would obviously not be now using the Sprint
towers.

Ooooppsss. Then again, perhaps that is exactly what is happening. All
those Nextel users in LA now find that they can jump on the Sprint
towers along this very busy road and the word is out and they are
using their Nextel phones on this road and thus overloading the Sprint
towers and PCS service basically crashes on this heavily trafficked
artery.

The Microcell element is interesting. I did not know about that, and
it makes sense. It also makes sense that these microcell units could
get more easily overloaded with new users, if the Rep is to be assumed
to be correct. Late last night I used voicemail up and down the road,
and the connection did not cut out. Thus I assumed it was resolved.
Today, total disaster. And thanks Bob, I did also send off an email as
per your link.

To have ones ongoing calls killed at a relatively important points in
the conversation and not be able to get the person back on the phone
for 10-20 minutes, is indeed frustrating.

Veronica.
/////

Best, Fred
Steve Sobol - 16 Sep 2005 01:15 GMT
> The PCS outage condition continues today, Wednesday, September 07,
> 2005. I did finally reach someone at Sprint and was informed that the
[quoted text clipped - 4 lines]
> Digital roaming. Except at the base of the road on the city side,
> north and south.

Thanks, Fred, obviously I *did* miss it.

> Again, this is the second most trafficked route through/over the hill
> from LA to the San Fernando Valley, where one finds Studio City, etc.
> Per the Dept of Transportation - over 50,000 cars per month.

right.

> He was friendly, but could not start to predict a resolution on a time
> basis.

Which I can understand, seeing that they have to get permits from the city
and/or state if they have to do any construction work at all. I've seen a
couple computer stores open up months late due to permit problems, recently.

> I can see that Digital Roaming is available on part of that stretch of
> road. But that leads me to wonder to which carrier the roaming would
> switch to. Presumably Verison. Which leads me to further wonder how it
> is that Verison presumably has service but Sprint does not. He said
> that 300,000 new Nextel users are now utilizing Sprint towers.

Well, if it's analog roaming, it could be Verizon, it could be the old AT&T
network... it won't be Cingular or T-Mobile, since T-Mobile has never had
analog and Cingular didn't ever have it in CA.

> Ooooppsss. Then again, perhaps that is exactly what is happening. All
> those Nextel users in LA now find that they can jump on the Sprint
> towers along this very busy road and the word is out and they are
> using their Nextel phones on this road and thus overloading the Sprint
> towers and PCS service basically crashes on this heavily trafficked
> artery.

Well, Nextel is being forced to move off 800MHz, as I understand. I am sure
Sprint could have done a much better job of planning, though, as the merger
didn't happen yesterday; it's been in the works for a while.

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Mij Adyaw - 16 Sep 2005 02:19 GMT
Why can't Sprint technical support simply give straight answers instead of
making up fairy-tales to get the customer off the phone? I love the Sprint
network, but the CS and Tech support is usually horrible. When I was with
Verizon they filed a trouble ticket and got back to me with a straight
answer within several days.
Steve Sobol - 16 Sep 2005 03:02 GMT
> Why can't Sprint technical support simply give straight answers instead of
> making up fairy-tales to get the customer off the phone? I love the Sprint
> network, but the CS and Tech support is usually horrible.

Welcome to my world.

> When I was with
> Verizon they filed a trouble ticket and got back to me with a straight
> answer within several days.

I had problems with Verizon in this area too. But they're much better than
Sprint with regards to customer service (although I've generally been able
to get clued Tech Support reps at Sprint).

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Steve Sobol, Professional Geek   888-480-4638   PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307

Mij Adyaw - 16 Sep 2005 05:13 GMT
Verizon actually sent an RF engineer to my address in order to investigate
the problem. He determined that the signal strength was not sufficient to
sustain adequate coverage and therefore Verizon let me out of my contract.
Now that is service!! :-)

>> Why can't Sprint technical support simply give straight answers instead
>> of making up fairy-tales to get the customer off the phone? I love the
[quoted text clipped - 8 lines]
> Sprint with regards to customer service (although I've generally been able
> to get clued Tech Support reps at Sprint).
O/Siris - 20 Sep 2005 04:52 GMT
> Why can't Sprint technical support simply give straight answers instead of
> making up fairy-tales to get the customer off the phone? I love the Sprint
> network, but the CS and Tech support is usually horrible. When I was with
> Verizon they filed a trouble ticket and got back to me with a straight
> answer within several days.

Why?  Because there's no automated system for letting Techs know the
status of tickets.  The ticket never routes back to have the tech
contact the customer.  It's closed, and unless techs take the time to
MANUALLY check the status of a ticket, we were never told the final
disposition of said ticket.

Add to that the fact that we were given *no* assigned time to track
tickets, and...  Well, it doesn't take Sherlock Holmes to see where that
goes.

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RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

larryt510@hotmail.com - 16 Sep 2005 08:46 GMT
Just for the record all roaming (both CDMA and AMPS) here in the Los
Angeles area is on Verizon.  Sprint does not have a roaming agreement
with AT&T's old analog system and never has.
Tinman - 15 Sep 2005 16:56 GMT
<snip>
> the north side when it leaves Ventura Blvd. Yet after business hours,
> when there is jammed traffic on this road, at 7 PM, the reception
[quoted text clipped - 6 lines]
> drag and not grasped by the party at the other end, it leaves them
> confused and perturbed.

"Confused and perturbed" individuals, far from your vehicle, are not a
priority while driving. On the other hand, I wonder how many "confused
and perturbed" drivers have been near you while you were driving.
Connect the dots.

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Mike

 
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