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Cellular Phone Forum / Providers / Sprint PCS / October 2005Sprint PCS receives "Customers Last" Award.
Along with Wal-Mart and Cingular. http://biz.yahoo.com/special/customer05_article2.html I'm surprised. I have had very good experiences dealing with SprintPCS. My actual phone service has been decent overall. My experiences with Customer Service have been possibly twice as bad as the Department of Motor Vehicles. I try to never change plans or phones. Mybae once every 2 years. It takes, on average, 3 months for them to get it correct. I've been a customer since 1998. About 80% of my CSR experiences are somethign out of the twilight zone where I swear they just hired a homeless guy off the street to answer the phone. They are quite notorious. Once you have pulled the last hair out of your head, and the service is finally set up as you have intended, it is pretty smooth. agree with you. Sprint management (the term is used loosely) just doesn't have a clue. My actual phone service has been decent overall. My experiences with Customer Service have been possibly twice as bad as the Department of Motor Vehicles. I try to never change plans or phones. Mybae once every 2 years. It takes, on average, 3 months for them to get it correct. I've been a customer since 1998. About 80% of my CSR experiences are somethign out of the twilight zone where I swear they just hired a homeless guy off the street to answer the phone. They are quite notorious. Once you have pulled the last hair out of your head, and the service is finally set up as you have intended, it is pretty smooth. You would think that after getting rated "Last" for so many years in a row that some heads would roll and changes would be made!!! Why does this not happen? I work in the computer industry and if we had this problem, it would have been fixed with rolling heads and new strategy. WTF is wrong with Sprint? > agree with you. Sprint management (the term is used loosely) just doesn't > have a clue. [quoted text clipped - 13 lines] > Once you have pulled the last hair out of your head, and the service is > finally set up as you have intended, it is pretty smooth. > You would think that after getting rated "Last" for so many years in a row > that some heads would roll and changes would be made!!! Why does this not > happen? I work in the computer industry and if we had this problem, it would > have been fixed with rolling heads and new strategy. WTF is wrong with > Sprint? Why? Because the people in charge of customer service aren't customer service experts. They are sales experts. To them, good customer service means "offering you" more services. Not fixing the ones that are broke, including the employees that are breaking them. It's that simple.  SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ Why don't they hire a real customer service VP that can resolve the problem? In article <aWk3f.5626$MN6.5106@fed1read04>, mijadyaw@nospam.net says... > You would think that after getting rated "Last" for so many years in a row > that some heads would roll and changes would be made!!! Why does this not > happen? I work in the computer industry and if we had this problem, it > would > have been fixed with rolling heads and new strategy. WTF is wrong with > Sprint? Why? Because the people in charge of customer service aren't customer service experts. They are sales experts. To them, good customer service means "offering you" more services. Not fixing the ones that are broke, including the employees that are breaking them. It's that simple. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >They are sales experts. I could not even purchase a new phone with service, so they are not even good at sales. > Why don't they hire a real customer service VP that can resolve the problem? I've spent the better part of 2 years trying to figure out the answer to that one. My guess? Well... you should read the editorial I posted at PCS Intel. I'd just be repeating what I said there: http://www.pcsintel.com/modules.php?name=Forums&file=viewtopic&t=4906 Look at how even the customer service "experts" don't talk about the actual satisfaction of the customer. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >> Why don't they hire a real customer service VP that can resolve the problem? > [quoted text clipped - 5 lines] > >http://www.pcsintel.com/modules.php?name=Forums&file=viewtopic&t=4906 Well done. One very minor point: Jack is a nickname for John, but that doesn't take anything away from the editorial. See the caption under the photo: http://www.teldta.com/tds_uscellular.html >Look at how even the customer service "experts" don't talk about the >actual satisfaction of the customer. They seem incapable of seeing it from the perspective of the customer. SignaturePaul Miner > Well done. One very minor point: Jack is a nickname for John, but that > doesn't take anything away from the editorial. Yeah, I realized that very soon after I posted it. But I opted not to edit that out. Oops. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >Along with Wal-Mart and Cingular. > >http://biz.yahoo.com/special/customer05_article2.html I'm going to take this whole thing with a grain of salt, since Wal-Mart has to be one of easiest companies of all time to deal with, while surprisingly Intuit and Best Buy somehow made it onto the "Customer Champions" list. Those things don't give me much confidence in the rest of their findings. :) SignaturePaul Miner Best Buy does suck, I will grant you that. That one is a definite head scratcher. > Best Buy does suck, I will grant you that. > > That one is a definite head scratcher. With Intuit's "sunsetting" of Quicken, not too long ago, in addition to lackluster support, I'm also doing some head scratching. Notan > Along with Wal-Mart and Cingular. > > http://biz.yahoo.com/special/customer05_article2.html So, they picked the companies they were going to rank and then ranked them? No rhyme nor reason to the list, just companies "nominated" by their staff and editors? I wonder how much they sold the top spots for? Wal-Mart has deep, deep, deep pockets and is the largest employer in the USA. They could buy Yahoo three times over. I don't think they was necessarily a biased survey, because if it was, they just pissed off the nation's largest retailer. Wal-Mart customers service sucks crap though a straw, and so does Sprint PCS service. We aren't talking merchandise, we are talking strictly customer service. And if you are in the IT industry, you are well aware that SPCS customer service is running joke. Actually, it's often the punchline to some off-color jokes. SPCS refuses to hire customer service people that have an IQ above 60. Seriously, half of them don't know what a cellphone is. Sprint PCS Customer Service is one of the largest mysteries of the universe. You call them, and they have no earthly idea what you are talking about. No matter how small the issue. Then, when they tell you they have fixed it, you get your bill to find out that they have made a hideous mess out of what used to be your calling plan. I know a guy that had a Treo for 2 years. He upped his voice minutes, and actually RECORDED THE CALL to customer service because he didn't trust them. He said "make sure I have unlimited vision", which they repeated back 3 times. Next month's bill .... you guessed it. $5,000. Why? Charged by the kilobyte. Claimed he never asked for vision put on the phone. Luckily he had the recording. The reps at Sprint PCS are two evolutionary cycles below that of the African Chimpanzee. > Wal-Mart has deep, deep, deep pockets and is the largest employer in > the USA. [quoted text clipped - 3 lines] > I don't think they was necessarily a biased survey, because if it was, > they just pissed off the nation's largest retailer. Directly from the website: "So how did Fast Company choose the winners of in its annual Customers First Awards? It all started with a pool of nearly 100 companies that were nominated by our advisory panel and Fast Company's editors. After weeks of research by a team of reporters into the organizations that had the most innovative practices and that were most frequently named, we settled on 15 to form our list of finalists. " They chose the pool and had REPORTERS do the research and then picked their 15 finalists. How many violations of statistical analysis were violated in just this portion of the 'surevey'? I see at least four. As far as the diatribe about Sprint CS, there are thousands of companies that could be substituted for Sprint in that complaint (including all of the other cellular providers) and the statement would still hold true and in many cases be more true. You can blame it on management, but the truth is that they are hiring the most intelligent and capable people available- it is not managment's fault that they are forced to hire from a pool of idiots. Its the same generation that looks bothered when they have to ring up your groceries, complain because work is not "fun enough" for them, spend more effort trying to get out of working than it would require to do the job and viewed education as an option. We raised an entire generation of morons who have now hit the job market and the percentage working for Sprint is miniscule. Examples?: I had to call Qwest a few months ago when my landline went out. They were apparently pretty busy, because the rep that answered the phone told me that they would call back to schedule a tech to come out after I explained the situation to her. When I asked her if she wanted my cell number, she replied, "That's OK- we have your home phone on record." Remember- the landline didn't work. I called Adelphia Cable a couple of years ago to complain about spam levels coming through to my email account. I want to say it was the nimba virus outbreak. Frontline rep had no clue and transferred me to tier 2 support. I had to take the tech by the hand to the two-day old CNN article about the outbreak- he had no clue either. My father recently died and my Mom has been spending her time getting all of the assets put in her name. She went to the bank with a copy of the death certificate to have my Dad's name removed from their checking account. The teller was more than happy to give my Mom a form that my Dad would have to fill out and sign. And these are just a few. All agents and employees dealt with in these stiuations were under the age of 30. Of course, they are just as bad as customers. I did some consulting work with one of the cellular carriers for a time and worked closely with some of their call centers. You think you've got problems? They had people calling in because- -the customer couldn't get their phone to work when charging the battery. It seems you have to actually have the battery in the phone for it to work. -the sales agent told that their rate plan was $39.99 and they were mad because they had to pay that every month and not just once when the phone was activated. -their phone never worked at work. It seems the reinforced concrete and steel of the bank vault (located in the basement of the building) blocked the signal. -the internet plan was crap because their favorite porn site wouldn't show up on their phone. I couldn't make up stuff this good. I pity anybody who will be alive when this generation is running the country- I hope to be feeble and senile by then. Blame the companies all you want- they are not responsible for the stupidity of a generation. Polishing a turd makes it no less of a turd. Scott , I greatly agree with your comments about this generation, and customer service in general (everything you said is true). However, regarding this particular survey ... it is not even close to the first. And everyone always has a way to "explain away" Sprint's consistently poor rankings. At some point we really do have to stop making excuses, and at least entertain the possibility that Sprint PCS Service very well MAY be worse than the average business. Sprint PCS has ranked consistently at the bottom of JD Power Customer Satisfaction Ratings for years (while Verizon has actually done reasonably well for a wireless company), and the pure anecdotal evidence against Sprint simply exceeds that which I have heard of any other company, including DMV. Sure, everyplace sucks. But that's no excuse. Strive for excellence. Pointing at the other guy every time you are called for being a bad boy is somethign we are supposed to outgrow in the 4th grade. Yes, this generation blows chunks. But Sprint hires a disproportionate amount of illiterate people and a large number of "Shenequa's" who you can practically hear their neck rolling as they instruct you to remove the battery from your Treo 600 (for those that don't know - such as Sprint Reps, the battery is internal and non-removable). Then they authoritatively giv eyo information you know is false and become combative or hang up on you when you try to correct them. They have crossed the line from being incompetent, to being outright hostile toward their customers. Fortunately for them, they do have damn good phones, damn good prices, and for the most part, a pretty damn good voice/data network. So, for people like me who hardly ever call customer service, Sprint can be made to work in your advantage. If you ever need to talk to them however, It is an experience unlike any other. You never know if you will get the Indian lady who can't understand a word you are saying, the black lady who was probably a previous New Orleans looter and appears to be trying to get fired so that she can collect unemployment, Cletus the "what's a smartphone" yokel from the trailer park who took the job to trick to buy momma a new set dentures, or Hector "thank goodness they didn't ask for a greencard" Gonzalez who took the job to get new rims for the lowrider. Good greif. Just give me someone polite, who speaks English, and who took 45 minutes to familiarize themselves with the products and services of the company. It's really not that much to ask. As far as the stupidity fo the customers. I'm know it happens, I worked in an IT department and got calls from people who rolled their mouse on the monitor because they thought that was how it worked! BUT the customers are allowed to be stupid, the customer is king. I too hope to be living in another country or planet when the current generation of idiots takes power in this country. > They have crossed the line from being incompetent, to being outright > hostile toward their customers. "Crossed the line." That was a good one! > Fortunately for them, they do have damn good phones, damn good prices, > and for the most part, a pretty damn good voice/data network. Yes, I believe they do. > So, for people like me who hardly ever call customer service, Sprint > can be made to work in your advantage. Yes they can. I tend to avoid CS at all costs. > If you ever need to talk to them however, It is an experience unlike > any other. I've certainly had many of those experiences in my 5 years with SPCS. But the last three calls went quite well. On the first, I was given a pretty nice deal on a Treo 650 by a rep who actually knew what she was talking about (even smartphones). I wasn't eligible for the $200 instant-rebate (nor was this a new line of service), so she offered me a $50 instant credit and a $150 mail-in rebate. I declined, mentioning my distain for mail-in rebates. She actually agreed, spoke to a supervisor, and within a few minutes there was a $200 credit already applied to my account (of course I checked while I was still on the phone!). When the phone arrived I called to activate it. This time I spoke to pleasant woman, with a distinct Indian accent. She also knew about the Treo and--due to over-the-air programming--I was off the phone in about two minutes. But for whatever the reason the OTA programming didn't take. The next morning, feeling for sure my luck was up as far as SPCS CSRs were concerned, I called to get it resolved. This time the man (no accent) quickly determined the phone number didn't make it through properly. In two-minutes we manually programmed the number, and he called me on my Treo to verify it worked. But he was concerned Vision might not work, so told me he was going to xfer me to Vision support. By that time I already fired up the Web browser and noticed the pop-up box about "Provisioning Vision Services." I asked the CSR to hold on for a moment, as it looked like Vision was going to be just fine. He waited with me till I checked out Vision thouroughly, and even then asked if I was *sure* I didn't want to speak to a Vision tech. I declined and thanked him for his time. Have I ranted about SPCS CS in the past? You betcha! Will I likely do it again in the future? If needed! But for now I'm happy with my three-for-three. > You never know if you will get the Indian lady who can't > understand a word you are saying, the black lady who was probably a [quoted text clipped - 3 lines] > new set dentures, or Hector "thank goodness they didn't ask for a > greencard" Gonzalez who took the job to get new rims for the lowrider. I'm not the PC police, but I do believe it is you who have "crossed the line" this time. There are also single moms trying to make ends meet, married moms and dads working second jobs, and even people whose careers vanished due to "downsizing." > Good greif. Just give me someone polite, who speaks English, and who > took 45 minutes to familiarize themselves with the products and > services of the company. It's really not that much to ask. You did say you enjoyed SPCS's "damn good prices" right? How do you think they keep them so low? I'm not defending SPCS, but the reality is that no other carrier can touch the plan I have now without costing me (at least) more than 50% more per month. And I happen to like the quality of the network. That's two out of three, which is generally all yer gonna get from any product/service. (Ain't gonna stop me from ranting about my next CS call from hell though!) SignatureMike | As the light changed from red to green to yellow | and back to red again, I sat there thinking about | life. Was it nothing more than a bunch of honking | and yelling? Sometimes it seemed that way. My sentiments Exactly! >> They have crossed the line from being incompetent, to being outright >> hostile toward their customers. [quoted text clipped - 71 lines] > three, which is generally all yer gonna get from any product/service. > (Ain't gonna stop me from ranting about my next CS call from hell though!) > My sentiments Exactly! And it's really sad. They sucked back when we activated our first phone, then they got MUCH better. Then they went into the crapper again. From a technical point of view, the network coverage in and around my neighborhood out in the corner of Apple Valley is better than other carriers' networks. Even Verizon "We have the best and biggest network" Wireless only reaches out to about a half-mile west of here. I like PCS Vision, and it's priced right (if you only use it directly from the phone.) And I like the phone selection. But I will not miss the CSRs. SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 Yup, they hire way too many Ghetto Grungers as CS Reps. It is really sad. >> My sentiments Exactly! > [quoted text clipped - 12 lines] > > But I will not miss the CSRs. I have had very few problems with Sprint PCS' customer service. I have seldom had to call them myself. I did interact with them a little when I worked at RS. And then if I had a problem, which was very seldom, there was a corporate rep assigned to our store that I could call. The services they provide are great. The rates are good. I wish the prices of phones was a lot lower. I mean I do not want to pay $649 for a phone. I don't even want to pay $649 minus $150 rebate for a phone. >> My sentiments Exactly! > [quoted text clipped - 12 lines] > > But I will not miss the CSRs. > I have had very few problems with Sprint PCS' customer service. I did too, until they started cutting corners about, what, 12-18 months ago. SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >I'm not the PC police, but I do believe it is you who have "crossed the >line" this time. There are also single moms trying to make ends meet, >married moms and dads working second jobs, and even people whose >careers vanished due to "downsizing." I agree with the rest of your post, but happen to disagree here. I think I have assessed the situation accurately. First, the customer never crosses the line by saying what he honestly thinks. Second, single moms and dad's working second jobs can be perfectly competent. Mine were. Most of the people I have gotten on the CSR lines have what I would call ghetto "screw you" attitudes, accents which I could not understand, or people outright unknowledgable about the phones and/or services. They can't wait to get me off the phone, and this is usually accomplished by "transferring" me to a busy signal, or "transferring" me back to the customer service queue where I have to re-explain the entire issue. I was "transferred" to the queue 5 times during one call, leading me to the logical conclusion that it company policy, and not a simple anamoly. I think Charloquita tells her underlings "Eventually they'll hand up". I would not be suprised if there was a giant sign strung across the wall in the call center which says exactly that: "When in Doubt, Transfer. Eventually they'll hang up". Yes, I do enjoy the "low" prices, and I realize that part of these prices are obtained by hiring people who otherwise could not get jobs elsewhere, or people who are simply waiting to get fired for an unemployment check. But I would pay a bit more to have people not culled directly from the "I Can't Believe Someone Idiot Actually Hired Me" job-referral service. To be fair, I have not called Sprint CS in about a year. I haven't gotten my valium prescription refilled yet, and I refuse to call unless I have at least 10 pills on hand. Perhaps they are better. I will be upgrading my phone in about a week. I will report back to you on the progress. If I am off-base, I am man enough to come back and state as much. But, while your experience does give me some hope, the myriad of ratings listing SPCS at or near the bottom lead me to believe that your experiences are not exactly what we shall call "the rule". At least not yet. I will be pleased as punch to be 100% wrong. >> I'm not the PC police, but I do believe it is you who have "crossed >> the [quoted text clipped - 7 lines] > First, the customer never crosses the line by saying what he honestly > thinks. So you honestly think--after not having called SPCS CS in a year--that you're going to speak with "the black lady who was probably a previous New Orleans looter and appears to be trying to get fired so that she can collect unemployment?" I'm not a liberal or PC nut by any stretch. But those comments did strike a nerve. <snip> > re-explain the entire issue. I was "transferred" to the queue 5 times > during one call, leading me to the logical conclusion that it company > policy, and not a simple anamoly. To be frank, I would not be in that situation. It's a "fool me once..." kind of thing. I'd have hung-up after the second transfer and then called right back (I have actually done this, and the next call went fine). <snip> > But I would pay a bit more to have people not culled directly from the > "I Can't Believe Someone Idiot Actually Hired Me" job-referral > service. The Verizon door is on your left. <g> <snip> > Perhaps they are better. > [quoted text clipped - 11 lines] > > I will be pleased as punch to be 100% wrong. The main thing is to keep it v.e.r.y. simple. If you're getting a phone, keep the call to *just* that. Don't get into adding this, or subtracting that. And, since you are indeed displeased with your CS experience when you first get on the line with Clair II just say "cancel service." There's a good chance you won't get a standard CSR. YMMV, IMHO, etc., etc. SignatureMike | Most people don't realize that large pieces of | coral, attached to the skull by common wood | screws, can make a child look like a deer. >So you honestly think--after not having called SPCS CS in a year--that >you're going to speak with "the black lady who was probably a previous >New Orleans looter and appears to be trying to get fired so that she can >collect unemployment?" I apologize. Comparing New Orleans looters to Sprint Customer Service reps is wholly unfair and far too harsh on New Orleans Looters. >I'm not a liberal or PC nut by any stretch. But those comments did >strike a nerve. That's life, my friend. People have opinions that we don't like. >To be frank, I would not be in that situation. It's a "fool me once..." >kind of thing. I'd have hung-up after the second transfer and then >called right back (I have actually done this, and the next call went >fine). Well, I got a new rep each time, and they transferred me back to the general queue. Ergo, it was the exact same thing as calling back 5 times. Had I hung up and redailed, nothing would have been different. they simply did it for me automaticaly. So, in this case, you would have gotten no further than I did. >The Verizon door is on your left. <g> Oh, I have a Verizon account too. I know few people with a single cellular carrier anymore. Better service by far. But not as cuting edge phones and data is overpriced. Each has it's pluses and minuses. We are talking strictly customer service here. I have already complimented Sprint's network. >The main thing is to keep it v.e.r.y. simple. If you're getting a phone, >keep the call to *just* that. Don't get into adding this, or subtracting >that. Kind of like one would deal with a New Orleans looter? >And, since you are indeed displeased with your CS experience when >you first get on the line with Clair II just say "cancel service." >There's a good chance you won't get a standard CSR. I may give that a try. Thanks for the tip. > <snip> > > >And, since you are indeed displeased with your CS experience when >you first get on the line with Clair II just say "cancel service." > >There's a good chance you won't get a standard CSR. > > I may give that a try. Thanks for the tip. Unfortunately, that one's as big a crap shoot as getting a good CS Rep. Where one person, with the authority to give you a "better deal," might just do that, the next might have a less-than-stellar attitude, and just accept your cancellation. Notan >> <snip> >> [quoted text clipped - 10 lines] > might just do that, the next might have a less-than-stellar attitude, > and just accept your cancellation. You don't actually have to tell the (human) CSR who takes the call the same thing you told Clair II to reach said CSR. <g> In my case I merely explained that I had been looking at Cingular because they were offering me a Treo at a better price than SPCS; and if there was anything SPCS could do to match it. This did not box me into a situation I might have regretted. We came to an agreement and so far it appears they have honored their part of it. As usual, YMMV. Or, knowing SPCS, YMWV. SignatureMike | Class D magnesium-based fires are not | the right kind of fire for grilling meat. > >> <snip> > >> [quoted text clipped - 21 lines] > > As usual, YMMV. Or, knowing SPCS, YMWV. I was just pointing out that (in)competency exists at all levels. Notan > >I'm not the PC police, but I do believe it is you who have "crossed the > >line" this time. There are also single moms trying to make ends meet, [quoted text clipped - 5 lines] > First, the customer never crosses the line by saying what he honestly > thinks. No, I have to disagree. There *is* a line no customer can cross. I ran into it myself. Had a guy transferred to me in Vision support once. Decent enough guy. Frustrated with Vision not working for two weeks. Turns out initial provisioning never took. When I did the old "depro- repro", I was supposed to tell him to wait four hours. But I saw it progressing nicely, so I talked to him about his phone for a few minutes. Suddenly, he got the message on his phone that the system was updating his phone. Two minutes later, he's on Vision, and really happy. I mean *really* happy. Wanted to speak to a supervisor to compliment me. So I got one. A big teddy bear of a black guy. So he comes over to my desk, complimenting me on getting this customer running. And he plugs in his headset, and answers (name changed for privacy reasons), "Hi, this is David, Rob's supervisor, how can I help you?" Since the phones had two plugs, he can talk while I'm on mute and listening. What are the first words out of this nice customer's mouth? "Oh good. Another professional. Not one of those blacks I get way too much of from you guys." I felt about two inches tall. I felt like coming out of mute to tell this bigot I didn't want his compliments. I felt like I needed a shower. David was one of the more popular supervisors, and with very good reason. And here was this guy slamming people for *his* skin color, on practically a one-for-one basis with each sentence he used to praise me. If that's the kind of "honest think" you've got, keep your damn mouth shut, I'll do my job to help you, and keep it at that. Sorry, that's not aimed at anyone in particular on this thread. I don't intend it at any one person. It's just an illustration of why, IMO, there *is* a point where honest thoughts have no business in a business discussion. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ It has nothing to do with skin color, it has to do with be an inconpetent idiot with a poor grasp of the language be that black, white, indian, or hispanic. If I get someone who sounds like a doffus redneck, I say as much. If I get someone who sounds like a gangbanger, I say as much. If I get some idian lady who sounds like Apu from the Simpsons and cannot understand a word I am saying, I say as much. If I get someone who sounds like a head-rolling ghetto welfare queen, I say as much. It's my perception, and I am entitled to it. Just like you are entitled to your opinion that honest people are bigots. If someone is competent, articulate, and speaks the language, I don't care if they are green with polka-dots. I always ask for the supervisor and compliment them. I never mention nationality, I always mention competence. Competence is really all that matters to me. And at Sprint Customer Service, it *is* something that is lacking. I am much more offended having incompetent nimrod waste my time and money than I am about some Archie Bunker type who pays my salary spouting his honestly held views, whether or not I agree with them. I consider the former more far more important. And as a product of the "ghetto" myself, I could go on and on about black racism (which is more prevalent than white racism, IMHO) ... but I really don't care who likes my race. It just never occured to me to care. Anyone who doesn't like my kind if entitled to not like my kind, and far be it from me to tell them they can't. Okay, guys. Here is how the experience just went down. Just called Sprint to attempt tp set up a new account for a family member. First got a black lady who spoke English, she said she would transfer me to new accounts. The number she transferred me to kept saying "Enter you PCS Number". Huh? I asked for NEW accounts. Not having a number, I waited until the message repeated itself several times. It finally said "For help, dial 877 851 2830". I dialed said number. Recorded message said "You are calling for a blocked number, your call cannot be completed". It is a residential number which is not blocked, nor has it ever ben blocked, nor has it ever received a message as such. As a matter of fact, it is a Sprint landline number. O ...... K Called back. Got a guy with such a thick hispanic accent, could not understand a single, solitary word he was saying other than "Sprint". Hung up. Called back. Got another lady. Black. Told her I wanted to set up a new account. She seemed annoyed that I called. She transferred me to elevator music for 3 minutes, at which point, the call went into a fast busy signal. I guess they are getting a more expensive Verizon phone. This was just now. Thursday 10/13/2005 Simply FYI. This experience is true and accuate to the best of my knowledge. Draw your own conclusions. >Okay, guys. Here is how the experience just went down. > [quoted text clipped - 29 lines] >Simply FYI. This experience is true and accuate to the best of my >knowledge. Draw your own conclusions. My conclusion is that you are the problem here, with your obvious racism, bigotry, and ignorance. It's probably safe to say that regardless of what level of customer service you're getting, it's probably much better than you deserve. Like you said, we're all entitled to an opinion; there's mine. SignaturePaul Miner >My conclusion is that you are the problem here, with your obvious >racism, bigotry, and ignorance. It's probably safe to say that >regardless of what level of customer service you're getting, it's >probably much better than you deserve. Like you said, we're all >entitled to an opinion; there's mine. Duly noted. But that basement Customer Service ratings year over year can't lie. In your opinion, is it ALWAYS the customer's fault, or might it be a Sprint issue at some point? >>My conclusion is that you are the problem here, with your obvious >>racism, bigotry, and ignorance. It's probably safe to say that [quoted text clipped - 6 lines] > >In your opinion, is it ALWAYS the customer's fault, No. >or might it be a Sprint issue at some point? Yes. SignaturePaul Miner >>>My conclusion is that you are the problem here, with your obvious >>>racism, bigotry, and ignorance. It's probably safe to say that [quoted text clipped - 12 lines] > > Yes. I've been trying to stay out of this argument, but just gotta step in to say that I agree with Paul's former and current comments completely. Sure there have been CS problems posted here before, yet in saying that, there have been posts saying that the customer received some great service. Including gender and race into your problem, is your problem and not SPCS's. Way back long ago, years ... maybe 4 to 5 years ago or so, I had a particular issue that should have been resolved in one phone call. It took three. Since then, no problems with service what-so-ever. Bob >I've been trying to stay out of this argument, but just gotta step >in to say that I agree with Paul's former and current comments >completely. Sure there have been CS problems posted here >before, yet in saying that, there have been posts saying that >the customer received some great service. Right. But this is a Sprint forum. Not exactly a fair representative sample. Every independent study not associated with this newsgroup rank Sprint poorly. I suppose they could all be in cahoots, and it can be a conspiracy ... but I made some calls to Sprint last night and I posted the results toward the beginning of this thread. Now, unless you believe I instructed them to do those things (as my other friend believes), it does tend to prove the overall trend of the independent ratings. >Way back long ago, years ... maybe 4 to 5 years ago or so, I >had a particular issue that should have been resolved in one >phone call. It took three. Since then, no problems with service >what-so-ever. I called yesterday. No luck. It's a complete crap shoot. But It shouldn't be. Including gender and race into your problem, is your problem and not SPCS's. Way back long ago, years ... maybe 4 to 5 years ago or so, I had a particular issue that should have been resolved in one phone call. It took three. Since then, no problems with service what-so-ever. > >I've been trying to stay out of this argument, but just gotta step >in to > >say that I agree with Paul's former and current comments >completely. [quoted text clipped - 29 lines] > took > three. Since then, no problems with service what-so-ever. ROTFLMAO. First you try to justify your bigotry to the rest of the group and fail completely, but here you make another post to someone, telling them how to properly quote, and you fail completely there as well, as you included my comments above, without quotes around them ... Sheesh ... Bob > but here you make another post to >someone, telling them >how to properly quote, and you fail >completely there as well, >as you included my >comments above, without quotes around them ... Sheesh ... I challenge you to show us where I told anyone how to properly quote. >> but here you make another post to >someone, telling them >how to properly >> quote, and you fail >completely there as well, >as you included my >>comments above, without quotes around them ... Sheesh ... > > I challenge you to show us where I told anyone how to properly quote. Ok, on 10-14-05, with a time date of 4:08 PM, you said at the top of your post - "********By now you must be running low. Shall I send you a few exclamation marks? You also are lacking in attribution skills. Shall I send you a link to a few pointers on how to properly quote? ******" Bob::who gives FWIW an F in this test:: > Right. But this is a Sprint forum. Not exactly a fair representative > sample. yeahbut you don't get it... There are a lot of people who agree that Customer Service sucks right now. I'm one of them. It only sounds like people have problems with your characterization that certain ethnic groups are causing the problem. Personally, I say it's not just them, it's *everyone* at Sprint CS. SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >It only sounds like people have problems with your characterization that >certain ethnic groups are causing the problem. Personally, I say it's not >just them, it's *everyone* at Sprint CS. I agree. But it's just one of those things where you play the odds. After 15 calls total around noon today (yes fifteen). I got one white lady. On the final call. It was resolved in 5 minutes. 0/14 on non-honky's. 1/1 with a person who can't jump. Now, make of that what you will. Pure chance. Coincidence. The planets aligning in a certain way. Sure, they are all plausible. But, it is what it is. Even dogs and guinea pigs learn by repetition. If I get CONSITENTLY get bad service from everyone who's name begins with the letter "B", and get good service with everyone who's name starts with "C". I will eventually develop a bias, and keep dialing until I get someone who's name starts with the letter "C". It's simply human intelligence and adaptation. Is it politically correct to say in mixed company? Well, of course not. Will everyone pretend to be offended so their peers will rest assured that they are with "the program", and they won't be ostracized and called newspeak names. Of course. That is also human nature. Nobody wants to be the "bad" guy. And TV has taught us that it is "bad". Heck, 50 years ago it was all perfectly acceptable to say, but we are "progressive" and "evolved" now. Our paltry 1% income tax is now up to 35%, and we now fight wars for no reason. We've come a long way baby. Of course, you will occasionally run across some Archie Bunker a.shole who says what everyone is thinking, but that everyone denies they are thinking, and we must, simply MUST throw every Orwellian newspeak word at them. "Racist" is the most popular, but we also have "bigot", and "ignorant", and instead of talk, we like to say that they "spew", and that anyone who agrees with them is their "ilk". Yada, Yada, Yada. "Tolerance" is a whole language into and of itself. Sadly such people who speak it are only taught to "tolerate" those who agree with them, and therefore the word is a misnomer as tolerating those who agree with you is the very antithesis of "tolerance" .... but why confuse propoganda with facts. So, from my experience, the statistics are in your favor if you get a white person as opposed to a non-white person. Are there exceptions? Absolutely. Some white people are downright incompetent and some black folks are too smart to be working in Customer Service. But after 45 years on the planet, a functionally lliterate brain does begin to subconciously calculate the odds ... and contratry to the mainstream media that would like to keep us dumbed down tells us ... this is actually a good thing. Hate nobody. Cause no harm. But if you need to get something done, by all means, go to those who have the best chance of accomplishing that for you. > It was resolved in 5 minutes. 0/14 on non-honky's. 1/1 with a person > who can't jump. [quoted text clipped - 3 lines] > > But, it is what it is. And I've gotten CSRs who I'd assume are white, who I can't tell are anything else based on their voice, who have been useless, and other CSRs who aren't, who've been helpful. But you addressed that elsewhere. *shrug* > Of course, you will occasionally run across some Archie Bunker a.shole > who says what everyone is thinking In the words of the late Ronald Reagan: There you go again. :) I still want to know how you know what everyone's thinking. > Hate nobody. Cause no harm. But if you need to get something done, by > all means, go to those who have the best chance of accomplishing that > for you. Well, duh... I don't see how anyone can argue *that* either. SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >I still want to know how you know what everyone's thinking. The same way I know that almost all humans dream at night. Common knowledge. Research of the human brain and psyche have revealed some common traits that, with few exceptions, are constant. Lerning through repition is one of them. Of course, the more overall and diverse life experiences one has, the faster they progress. My assumptions are based on people over 30 of average intelligence with an average level of life experience. If you fall below any of these thresholds, you may very well be an exception. But you seem to be intelligent enough to plausibly deny the obvious, so I will go out on a limb and say that you fall into the above group. It is the same life experience that causes most americans to avoid Martin Luther King Blvd. in cities in which they are unfamiliar. The same mechanism that prevents us from running down Bruckner Blvd. in the Bronx with a wallet full of $100 bills. Survival and statistics as processed by the average human intellect. Most intellegent people have survival instincts based on what they know to be statistical probabilities. So while not *everyone* may think it, the overhwleming majority of people do. If you are honestly the exception to the rule, so be it. But I don't believe that there are ver y many exceptions to the rule. Of any race. I just believe that most people are dishonest with others about the particular subject. > Common knowledge. The problem with "common knowledge" is that it has far too often proven not to be knowledge at all. "Common knowledge" once said black people have night blindness. "Common knowledge" once said phrenology works. It's not always wrong, but it *is* unreliable. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >The problem with "common knowledge" is that it has far too often proven >not to be knowledge at all. Agreed. But *some( things are true. ie. Humans breathe oxygen. >"Common knowledge" once said black people have night blindness. >"Common knowledge" once said phrenology works. I never heard of those as being common knowlege, but the fact that some were not true does not mean that all is not true. >It's not always wrong, but it *is* unreliable. Agreed. I think this applies to Political Correctness as well. It's common knowlege that Thought A and Thought B are "ignorant and wrong". Similar to what was said of people who thought the earth was round. Later, it was found that it was the masses who were wrong and brainwashed. Only time will tell what is true. But Sprint's Customer Service being pretty bad is common knowledge whichs seems to be holding up pretty well to scrutiny. >Well, duh... I don't see how anyone can argue *that* either. Well, then it seems that aside from semantic issues and concerns of vocalizing the taboo subject, in overall principal, we agree. >>Well, duh... I don't see how anyone can argue *that* either. > > Well, then it seems that aside from semantic issues and concerns of > vocalizing the taboo subject, in overall principal, we agree. We agree on certain things, yes. Didn't I already say that? SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >>>>My conclusion is that you are the problem here, with your obvious >>>>racism, bigotry, and ignorance. It's probably safe to say that [quoted text clipped - 25 lines] > >Bob Thanks, Bob, I appreciate that. :) SignaturePaul Miner >Thanks, Bob, I appreciate that. :) Me too, Bob. But next time, could you try to make sure your teeth are completely out of the way next time. >I've been trying to stay out of this argument, but just gotta step in to say >that I agree with Paul's former and current comments completely. Sure there >have been CS problems posted here before, yet in saying that, there have >been posts saying that the customer received some great service. I guess I might as well jump in too...My experience for the last 2 years with Sprint has been difficulty on every CS issue I've had, simple or difficult. The most frustrating thing is solving difficult technical issues. I'm quite technically competent. If I'm calling about a technical problem, it's likely not trivial, and I find it nearly impossible to get the problem elevated to higher level tech support. I seem to get bounced around between first level CS reps in different departments that don't have the ability to solve my problem, and who simply spout back a set of pre-canned replies that have nothing to do with my problem. The first level CS reps should be able to comprehend my problem, look down their list of pre-canned answers and realize that none of them apply, and send me on to a second-tier techician. Not to mention, that problem of getting different answers from different CS reps. It's entirely different with Verizon (I deal with them for an estate account). The first person I speak to (so far anyway) has understood my problem and quickly transferred me up to a second tier technician who has the ability to solve the problem. Verizon doesn't cost that much more than Sprint, so I don't buy the argument that we should have to put up with lousy CS from Sprint just because they cost a little less (if less at all...). I like Sprint's technology, and they serve my needs the best. I understand that things go wrong. But the Sprint CS is just flatout substandard. Joe Huber huber.joseph@comcast.net >I guess I might as well jump in too...My experience for the last 2 >years with Sprint has been difficulty on every CS issue I've had, >simple or difficult. Didn't you hear? It's all your fault. You must be a "nutjob". It's really the only rational explanation. > >I guess I might as well jump in too...My experience for the last 2 > >years with Sprint has been difficulty on every CS issue I've had, [quoted text clipped - 5 lines] > > It's really the only rational explanation. Do you really think this kind of mischaracterization of those who disagree with your bigotry helps your validity? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >Do you really think this kind of mischaracterization of those who >disagree with your bigotry helps your validity? No, but I think your hatred and intolerance does. > >Do you really think this kind of mischaracterization of those who > >disagree with your bigotry helps your validity? > > No, but I think your hatred and intolerance does. What hatred have I shown you? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >What hatred have I shown you? Read up. > >What hatred have I shown you? > > Read up. I asked you a specific question. This is the best you can do? The best indication of a person's lack of evidence is their refusal to even attempt to provide it. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >I asked you a specific question. This is the best you can do? It is the best I am willing to do, as reposting what already exists on the thread doesn't seem to server a legitimate purpose toward your goal. >The best indication of a person's lack of evidence is their refusal to >even attempt to provide it. The best indication that one doesn't want to view the existing evidence, is their refusal to scroll up and view it and/or declare it doesn't exist because someone doesn't re-post it. > The best indication that one doesn't want to view the existing > evidence, is their refusal to scroll up and view it and/or declare it > doesn't exist because someone doesn't re-post it. Spoken like someone truly evading the truth. You made an accusation. The act of making accusation comes with the obligation to provide the evidence upon challenge, or be not believed. You won't accept your responsibility.... again. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >Spoken like someone truly evading the truth. You made an accusation. >The act of making accusation comes with the obligation to provide the >evidence upon challenge, or be not believed. I provided the evidence. He wouldn't read it. I'm not going to put a gun to his head and force him. Would you? > I provided the evidence. Not true. You're adding dishonesty to your repertoire. Pointing off in some vague direction is not providing evidence. It's exercising intellectual laziness. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >Not true. True. >You're adding dishonesty to your repertoire. Actually, I am not. >Pointing off in some vague direction is not providing evidence. It's >exercising intellectual laziness. Not reading a thread, and asking someone to re-post what they have already posted is lazy. Pointing to the posts you have already made is not "intellecutally lazy". Here, how about this: You have never posted anything addressing the $50 deductible for Lockline Insurance. You have also never addressed a Sprint issue. Unless you post what you said about it, you are intellectually lazy and are evading the subject. And unless you repost all of the responses, it will be my official position that you are evading the Lockline issue, and Sprint in general. > Not reading a thread, and asking someone to re-post what they have > already posted is lazy. More dishonesty. You've done no such thing. > You have never posted anything addressing the $50 deductible for > Lockline Insurance. Y'know, there's a chance that this is true. However, what it has to do with your accusation that I'm posting hate is incomprehensible. But, I'm curious, what about that deductible was I supposed to address? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ > Unless you post what you said about it, you are intellectually lazy and > are evading the subject. And unless you repost all of the responses, it > will be my official position that you are evading the Lockline issue, > and Sprint in general. You're WAY off in left field. Out past the bleachers and into the street beyond. What Lockline issue? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >You're WAY off in left field. Out past the bleachers and into the >street beyond. Huh? > Including gender and race into your problem, is your problem and not SPCS's. Fact is, the last few times I called Sprint I wound up trying to talk to someone in India whose accent was so thick that I understood only about every third word. Now if you consider the above recitation of fact to be racist then I feel sorry for you. SignatureJohn Richards >> Including gender and race into your problem, is your problem and not >> SPCS's. [quoted text clipped - 4 lines] > Now if you consider the above recitation of fact to be racist > then I feel sorry for you. No, I don't consider that to be a fact of racism. I've had calls to CS where one individual had a thick accent. I told him I was having a bit of a hard time understanding him, and asked would he either speak slower or transfer me to someone else I could understand. He spoke a touch slower and the conversation went well from there on in. Bob > >My conclusion is that you are the problem here, with your obvious > >racism, bigotry, and ignorance. It's probably safe to say that [quoted text clipped - 4 lines] > Duly noted. But that basement Customer Service ratings year over year > can't lie. No, they don't. But that doesn't mean you're faultless either. If that bigotry comes through in your call, theyhave (or had, when I worked there) a right to warn you, and then to hang up. You'd be dissatisfied, obviously, but you'd deserve it. > In your opinion, is it ALWAYS the customer's fault, or might it be a > Sprint issue at some point? Could you please explain why thinking *you* have fault means anyone thinks it's *always* the customer's fault? That's a logical fallacy. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >No, they don't. But that doesn't mean you're faultless either. If that >bigotry comes through in your call, theyhave (or had, when I worked >there) a right to warn you, and then to hang up. You'd be dissatisfied, >obviously, but you'd deserve it. I wasn't "warned" about anything. Nobody could help me. >Could you please explain why thinking *you* have fault means anyone >thinks it's *always* the customer's fault? Well, the 15 calls have been interpreted as being "my" fault on this thread. Without any evidence or explanation to back it up. Therefore, one could extrapolate that there is a subset of people who can always attribute Sprint's shortcomings to the customer, without any evidence whatsoever to back up the claim. > >No, they don't. But that doesn't mean you're faultless either. If that >>bigotry comes through in your call, theyhave (or had, when I worked [quoted text clipped - 12 lines] > can always attribute Sprint's shortcomings to the customer, without any > evidence whatsoever to back up the claim. Only when the customer demonstrates a propensity toward unintelligent thought. And there is plenty of evidence of that in this thread from the customer. >>Simply FYI. This experience is true and accuate to the best of my >>knowledge. Draw your own conclusions. [quoted text clipped - 4 lines] > probably much better than you deserve. Like you said, we're all > entitled to an opinion; there's mine. Paul, in my opinion your conclusion is entirely unwarranted. The OP is not saying that minorities are automatically incompetent. It so happens that, due to the low pay Sprint offers for CSRs, they tend to attract less qualified, less educated, and mostly minority applicants. It's a fact of life. SignatureJohn Richards > >>Simply FYI. This experience is true and accuate to the best of my > >>knowledge. Draw your own conclusions. [quoted text clipped - 10 lines] > tend to attract less qualified, less educated, and mostly minority > applicants. It's a fact of life. Uh, John? Did you read all of FWIW's posts? To even suggest that he's not a racist/bigot, is absolutely absurd. And, while both of those ideas *can* stem from personal experience (e.g., A white kid, constantly beat up by a non-white gang, understandably, might develop a "dislike" for that particular non-white group.), most racism/bigotry is handed down from ignorant generation to ignorant generation. Notan >Uh, John? Did you read all of FWIW's posts? To even suggest that >he's not a racist/bigot, is absolutely absurd John, the thought police have not seen you use a newspeak buzzword on this board. They are very concerned, John. Are you with the program, or are you not with the program? >most racism/bigotry is handed down from ignorant generation to >ignorant generation. Much like intolerance and hatred for people who have ideas other than our own. Remember John, these are your words for the day. Recite them at least three times each, or we may send you to a re-education camp. The words are: 1) Racist 2) Bigotry 3) Ignorant Say them John, come on say them. Join us John .... it's blisssssssssss...... > John, the thought police have not seen you use a newspeak buzzword on > this board. They are very concerned, John. Are you with the program, > or are you not with the program? So at first you claim that this is the Internet, and that everyone is entitled to their opinon, but now you'd rather belittle others than deal with their disagreements with you directly? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ Tried again. Been on hold for 15 minutes, trying to order new service. This cannot make shareholders happy. Whoops, there it went, the call just dropped into the fast busy signal. Wow. Guys, this is not good. Any way you look it it, this is just .... not .... good. > Tried again. Been on hold for 15 minutes, trying to order new > service. [quoted text clipped - 5 lines] > Wow. Guys, this is not good. Any way you look it it, this is just > .... not .... good. I guess that fast busy had a thick urban accent, or it just disproved your point. SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >I guess that fast busy had a thick urban accent, or it just disproved >your point. Uh. No. It was a fast busy signal. Just a fast busy signal. It looks like you are trying to justify Sprint consistently transferring or dropping my calls, but as of yet, I don't think you have succeeded. That 1 for 15 (6 % success rate) experience was simply abysmal whether you happen to like me or not. > It looks like you are trying to justify Sprint consistently > transferring or dropping my calls, but as of yet, I don't think you > have succeeded. You didn't even attempt to look at that editorial I mentioned in this thread, did you? NOWHERE have I made any attempt to justify what you claim. Did you know it's logically feasible for you *and* Sprint to be wrong? SignatureRØß O/Siris -+- A thing moderately good is not so good as it ought to be. Moderation in temper is always a virtue, but moderation in principle is always a vice. +Thomas Paine, "The Rights of Man", 1792+ >Did you know it's logically feasible for you *and* Sprint to be wrong? So, please elaborate. How was *I* "wrong" by being transferred or dropped 13 times. I said merely, and I quote "Hello, I would like to sign up for a new line of service". nothing else. Maybe "Hi" instead of "Hello". Or maybe I would like to "get" a new line instead of "sign up", but it was always a single sentence with the same gist. 13 people transferred me, often to busy signals or dropped calls. 1 person I could not even remotely understand. The 15th person said "Sure, I can do that for you". I'm not exectly sure where this "shared fault" scenario of yours comes into play. I'm not sure that you know either. I think you're kind of just throwing things out there to see what sticks, but in this case, it was a 100% Sprint problem. > >Did you know it's logically feasible for you *and* Sprint to be wrong? > [quoted text clipped - 14 lines] > just throwing things out there to see what sticks, but in this case, it > was a 100% Sprint problem. You're inability to stick to a topic you brought up in the first place (assigning technical competence to some perceived racially-based accent) is very telling. You want to jump back and forth willy-nilly like that? You certainly have that right. But if you're surprised by the harm it does to your credibility, you have only yourself to blame. Signature |
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