Tonight, I just happend to check my usage on the Sprint site and to my
surprise, I saw that I was being charged for overage minutes, when it
fact, I was well within my plan and have free nights and weekends.
The overage I saw was for today's (Saturday) usage. I did a test call
and found that it not only showed up on the additional minutes, but
also went against my anytime minutes.
I called Sprint and they said I had been charged for the minutes. They
credited my account for those charges.
Later, I tested again and the same thing happened.
I wonder if this is a system problem? If so, some folks are going to
get a surprise when they get their bills.
rayindesmoines - 19 Feb 2006 17:08 GMT
When I got up this morning (Sunday), I placed another test call and it
showed up under nights and weekends. They must have fixed the problem.
What was weird was the minutes in question were not only showing as
additional minutes, but also coming off my anytime minutes at the same
time.
They credited me with the ones that were on there last night,and since
the 28 minutes from Saturday also came off my anytime minutes, they
gave me 30 courtesy minutes, just in case a run over at the end..
Just prior to the end of my billing cycle, I plan to call them and be
sure there are no more system generated overage charges on my account.
Alan - 20 Feb 2006 21:29 GMT
I had a similar situation one time when at the beginning of my billing
cycle my anytime minutes didn't start over and I was being charged
overage. I was on an older plan and I wonder if they did that just to
get me updated on their new plan.
Of course they credited me back, but it seemed like they were expecting
my call.
> Tonight, I just happend to check my usage on the Sprint site and to my
> surprise, I saw that I was being charged for overage minutes, when it
[quoted text clipped - 11 lines]
> I wonder if this is a system problem? If so, some folks are going to
> get a surprise when they get their bills.