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Cellular Phone Forum / Providers / Sprint PCS / March 2006Replacing charger to 650
Folks, Anyone know what is the warranty on 650 from Sprint/Palm? I bought Treo 650 from Sprint store about a month ago. Last night the phone charger failed. I went to the Sprint store today and they confirmed that the charger was dead, but would not replace the charger saying that they do not cover the accessories and I will have to call Palm. I called Sprint customer service, and they said the same thing, and gave me the number for Palm. When I called Palm, I was told that Palm had agreement with Sprint that Sprint will replace equipment if it was less than a year. So, I had Palm and Sprint customer service on at the same time with three-way calling. They both said that the other should be replacing the charger. Who is correct? Will I be able to get the charger under warranty so will I have to buy it myself. Thanks.  SignatureHemant Shah /"\ ASCII ribbon campaign E-mail: NoJunkMailshah@xnet.com \ / --------------------- X against HTML mail TO REPLY, REMOVE NoJunkMail / \ and postings FROM MY E-MAIL ADDRESS. -----------------[DO NOT SEND UNSOLICITED BULK E-MAIL]------------------ I haven't lost my mind, Above opinions are mine only. it's backed up on tape somewhere. Others can have their own. > Folks, > [quoted text clipped - 18 lines] > Who is correct? Will I be able to get the charger under warranty so > will I have to buy it myself. First, this is the charger that came with the Treo 650, right? There were rumors that as of 1/1/06 (perhaps earlier) that Sprint was going to have people deal directly with the manufacture for warranty repair. My Treo 650's warranty, which was included in the box, states that it is warranted by Palm--and the power supply is not excluded from the warranty. I bought it back in September of 2005. Regardless, if that's the charger that came inside the box, let them both know they had better get their stories strait, else you'll be filing a complaint with your state's Attorney General. You should not have to pay for that charger, assuming you didn't damage it yourself (doubtful). In the meantime perhaps you can get by with a car charger, or if you were planning to buy one anyway, a sync-and-charge cable. SignatureMike Sprint told me the same thing when I had an issue with my Samsung i500 in December. They will no longer handle replacments of equipment in-store unless you pay for their insurance coverage. That's what Nextel did when I was wth them for a mere four months and I hated it. I predict Sprint will loose a lot of customers because of this change too. > > Folks, > > [quoted text clipped - 35 lines] > In the meantime perhaps you can get by with a car charger, or if you > were planning to buy one anyway, a sync-and-charge cable. >> Folks, >> [quoted text clipped - 35 lines] > In the meantime perhaps you can get by with a car charger, or if you > were planning to buy one anyway, a sync-and-charge cable. Thanks. I bought the car charger from the Sprint store and I told him I am going to return it as soon as I get my wall charger. Moral of the story is: If you do not succeed first time, try again. I called Palm again 10 minutes after the 3-way call and got another customer service representative, and he said that he will ship another charger, and I should get it in 5 to 7 days. Here is where things get better: On my way home I stopped at another Sprint store near my home, the manager gave me another charger right away without asking any questions and I was out in 5 minutes. In the end I will end up with 2 chargers :-) Both the companies would have saved my time and their time and money if they had just honored their warranty the first time. I had already ordered Seidio dual sync and charge cable last week, to sync Treo 650 and Treo BT headset. I should have it tomorrow. If this issue had not been resolved, I was going to order the USB wall adapter and USB car adapter to us it with the cable. I may still order it and sell the 2 chargers on e-bay or craig's list. Tomorrow I will return the car charger from Sprint. SignatureHemant Shah /"\ ASCII ribbon campaign E-mail: NoJunkMailshah@xnet.com \ / --------------------- X against HTML mail TO REPLY, REMOVE NoJunkMail / \ and postings FROM MY E-MAIL ADDRESS. -----------------[DO NOT SEND UNSOLICITED BULK E-MAIL]------------------ I haven't lost my mind, Above opinions are mine only. it's backed up on tape somewhere. Others can have their own. When I was down in Florida back in October my i500 travel charger stopped working properly so I went to a Sprint store and they cheerfully exchanged it for a new one. I told them I didn't buy it from Sprint but from the manufacturer and they said it was OK, not to worry and that it is still covered under warranty since I owned the phone less than a year they assumed (correctly I might add) that I owned the travel charger less than that. Things like this makes me happy to be a Sprint customer. > >> Folks, > >> [quoted text clipped - 62 lines] > > Tomorrow I will return the car charger from Sprint. > When I called Palm, I was told that Palm had agreement with Sprint that > Sprint will replace equipment if it was less than a year. So, I had Palm and [quoted text clipped - 4 lines] > Who is correct? Will I be able to get the charger under warranty so will I > have to buy it myself. Hello Hemant, This is Kevin from Palm. In principle, the OME (Sprint, Verizon or Cingular etc) is responsible for all the items in the box. It is their product more so than ours - if we had sold the product in our retail outlets, we would immediately help, but this is clearly a Sprint sale. My best suggestion is to go to the Sprint store and demand a replacement. If they don't agree, then try another store or escalate via Sprint customer service - Sprint is not fulfilling its agreed duty here. Sincerely Kevin - - - - - - - - - - - - - Kevin Michaels kevin.michaels@palm.com - - - - - - - - - - - - - Check out what's new at http://www.palm.com/ >> When I called Palm, I was told that Palm had agreement with Sprint >> that Sprint will replace equipment if it was less than a year. So, [quoted text clipped - 10 lines] > This is Kevin from Palm. In principle, the OME (Sprint, Verizon or > Cingular etc) is responsible for all the items in the box. Hello, Kevin, this is Tinman from Oz. The only warranty contained within my Treo 650's box is from Palm (well, then known as "palmOne"). Are you claiming that, legally (not principally), that you would not honor that warranty? Am I not the "original end user" indicated at the very beginning of the warranty? Here's the beginning: ======================== HARDWARE: palmOne, Inc. ("palmOne") warrants to the original end user ("Customer") that new palmOne branded products will be free from defects in workmanship and materials, under normal use, for one (1) year from the original purchase date... ======================== While "palmOne branded" might offer some wiggle room, it says right on the box "Treo 650 by palmOne." Further, the Palm Website does not seem to exclude warranty coverage for Sprint phones: "http://www.palm.com/us/support/contact/us_warranty_a.html#treo650sprint" That page clearly differentiates between, Warranty, Telephone Support, Repair Options, Charges In Warranty, and Charges Out Of Warranty. The "Warranty" column is the same for any Treo--including "Unlocked GSM." Can you shed any light on this? SignatureMike > Hello, Kevin, this is Tinman from Oz. The only warranty contained within > my Treo 650's box is from Palm (well, then known as "palmOne"). Are you [quoted text clipped - 4 lines] > warranty? > Can you shed any light on this? Hi Mike, Sorry, I'm not with Technical Support or Customer Care and they may be able to answer your specific question better than I. However, if push came to shove, Palm would help folks with legitimate warranty issues vis-a-vis the carriers. They would just have to call Customer Care and escalate. Kevin - - - - - - - - - - - - - Kevin Michaels kevin.michaels@palm.com - - - - - - - - - - - - - Check out what's new at http://www.palm.com/ |
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