Service Required... Contact Provider

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lleeoo@gmail.com - 18 Apr 2006 05:29 GMT

After years of trusty service my phone started displaying the message:

Service Required... Contact Provider

When i restart the phone I get the message almost immediately. In some
parts of town the phone works for only a few seconds at a time.

Some info: it is a Kyocera 6035 smartphone; in the last month I made
changes to my service (removed wireless web and sprint2sprint),
although it worked fine for a few days after that; I am way past my 2
yr committment... I thought the battery could be a problem (it is an
old phone) so I got a new battery and that didn´t help.

Any help appreciated!
Thanks!

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Bob Smith - 18 Apr 2006 14:34 GMT

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rlsusenet@NOSPAMPUHLEEZschnapp.org - 18 Apr 2006 16:26 GMT

> After years of trusty service my phone started displaying the message:
>
[quoted text clipped - 17 lines]
>
> Bob

If you still want to use a QCP6035, you can probably get one on eBay.
Just be sure to get a Sprint model. That's what I did when my wife's
phone was stolen. It cost all of $35 -- including shipping! (Yes, I
asked if she wanted a more recent phone, and she didn't.)

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leo.uaz@gmail.com - 18 Apr 2006 19:32 GMT

Thanks for the tip. I have an update:

I called sprint today and hard-reset the phone (by taking the battery
out for a few minutes) while I was on another line with a rep. The
phone worked! I was even able to make a call. But then after a few
minutes the phone went back to the same behavior. I have been able
since to get the phone to work for a few minutes at a time by doing
hard resets. Then it goes bad again. That is why I suspect that this is
a network/software issue, not a hardware issue. I can't think of a
hardware failure mode that would result in these symptoms, but I can
think of several software failure modes that would. Have others been in
similar situations?

Thanks,
Leo.

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Bob Smith - 19 Apr 2006 16:57 GMT

> Thanks for the tip. I have an update:
>
[quoted text clipped - 11 lines]
> Thanks,
> Leo.

Thanks for the update Leo. Considering that the problem is still showing up,
I'd recommend that you take your phone to the local SPCS store, and ask them
to check to see if the firmware and PRL's are the most current available for
your phone model ... AND to run a full diagnostic on the phone. It could be
that because of it's age, it's starting to crap out.

Bob

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Tinman - 19 Apr 2006 17:10 GMT

>> a network/software issue, not a hardware issue. I can't think of a
>> hardware failure mode that would result in these symptoms, but I can
[quoted text clipped - 7 lines]
> diagnostic on the phone. It could be that because of it's age, it's
> starting to crap out.

Or it is "already gone" (queue the Eagles song). I had the exact same
(frustrating!) message appear on a less-than-a-year-old Sanyo 8200. The
only fix was a replacement phone. (Yet I could occasionally get the
phone to work, albeit briefly.)

My guess is the phone's bootloader does some sort of initial test
(memory and whatnot) and if that test fails, you get "the message from
hell" (I would rather it said: "Hey, your phone is now a brick. Get over
it!"). In my case that would have been more accurate, as nothing could
be done in-store to fix it.

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Mike

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Isaiah Beard - 22 Apr 2006 15:05 GMT

> Thanks for the update Leo. Considering that the problem is still showing up,
> I'd recommend that you take your phone to the local SPCS store, and ask them
> to check to see if the firmware and PRL's are the most current available for
> your phone model ... AND to run a full diagnostic on the phone. It could be
> that because of it's age, it's starting to crap out.

I can see some problems with this solution though. First, would a
Sprint store still have cables for a 6035, much less the latest
firmware? That phone model is almost 6 years old now... I doubt they've
been doing many updates.

Second, is the 6035 even e911 complaint? If not, I doubt anyone at
Sprint is going to want to help him fix the phone when they can get him
off of it and a gps-enabled one in his hands.

I imagine this guy probably doesn't want to spend a whole lot of money,
but he has gotten a lot of mileage out of that 6035... maybe it's time
to upgrade to a Treo 650.

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