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Cellular Phone Forum / Providers / Sprint PCS / May 2006Sprint's systems down ALL DAY MONDAY-TUESDAY?!?!
Anybody else try to activate/deactivate/unblock a phone today? Good freaking luck -- they say their "system is updating" for at LEAST 36 hours, during which time the CSAs have no access to anything, web site doesn't work, and if you need to activate a replacement phone or unblock a lost phone, you're sunk. What kind of business do they think they're in??? I HAVE to have access 24x7. I'm buying a Verizon phone tonight because I CAN'T go another day with no communication (voice OR data). Any tips on how I can get out of my contract with Sprint? (It seems to me that being down for this length of time constitutes a breach on their part). To top it off, calls to Customer "Care" tell you to use the web site... which is DOWN ALSO.  SignatureScott yosemite at programmer.net Neopoint 1000 Neopoint 1000 Sprint-packaged leather cases available $14; email me Neopoint 1000 handsfree adapters available from www.mobilizenow.com > Anybody else try to activate/deactivate/unblock a phone today? No, but I did yesterday afternoon... they said call back in the evening... I did so... they said call back today. I haven't bothered yet, and from what you're saying, it looks like it would have made any difference yet. > What kind of business do they think they're in??? I HAVE to have access > 24x7. That's just not realistic; no company in the cell phone industry promises "24x7" support. I honestly think that in this particular case it seems as though Sprint's "upgrade" is taking a lot longer than planned. > I'm buying a Verizon phone tonight because I CAN'T go another day with > no communication (voice OR data). Any tips on how I can get out of my > contract > with Sprint? (It seems to me that being down for this length of time > constitutes a > breach on their part). You can try asking them, and if you have other phones on the account you at least have some leverage besides just playing on their sense of corporate responsibility. I doubt you could successfully go after Sprint for breach of contract -- if you look at *all* the services they provide, 99+% of them -- standard voice and data services -- are working as promised, and they're clearly working to get that remaining fraction (phone activation/deactivation/blocking/etc.) again ASAP. > To top it off, calls to Customer "Care" tell you to use the web site... > which is DOWN ALSO. That was working for me last night; sorry to hear it's down now. ---Joel Kolstad > > Anybody else try to activate/deactivate/unblock a phone today? > > No, but I did yesterday afternoon... they said call back in the evening... I > did so... they said call back today. Another botched weekend software upgrade. Global R&D resources at your service again ! SPCS should consider an ITN test bed before trying to run with buggy junk. JG >> > Anybody else try to activate/deactivate/unblock a phone today? >> >> No, but I did yesterday afternoon... they said call back in the evening... I >> did so... they said call back today. > >Another botched weekend software upgrade. <SNIP> I've never seen them do a network upgrade over a weekend. SignaturePaul Miner > Anybody else try to activate/deactivate/unblock a phone today? > [quoted text clipped - 8 lines] > with Sprint? (It seems to me that being down for this length of time constitutes a > breach on their part). While a (possible) 36 hour downtime is absolutely unacceptable, why do you "HAVE to have access 24x7?" Notan > While a (possible) 36 hour downtime is absolutely unacceptable, > why do you "HAVE to have access 24x7?" he surely hasn't been getting it! Phone support is typically closed in the wee hours of the morning, is it not? SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > > While a (possible) 36 hour downtime is absolutely unacceptable, > > why do you "HAVE to have access 24x7?" > > he surely hasn't been getting it! Phone support is typically closed in > the wee hours of the morning, is it not? I wouldn't know... I'm usually sleeping! Notan > While a (possible) 36 hour downtime is absolutely unacceptable, > why do you "HAVE to have access 24x7?" The web and the CS systems may be down, but certainly the wireless service hasn't been down. SignatureThomas T. Veldhouse Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1 > > While a (possible) 36 hour downtime is absolutely unacceptable, > > why do you "HAVE to have access 24x7?" > > The web and the CS systems may be down, but certainly the wireless service > hasn't been down. Maybe I misread the OP's post... I interpreted it has he had to have Web and CS access 24/7. Notan >> > While a (possible) 36 hour downtime is absolutely unacceptable, >> > why do you "HAVE to have access 24x7?" [quoted text clipped - 4 lines] > Maybe I misread the OP's post... I interpreted it has he had to have Web > and CS access 24/7. Looked to me like he needed to activate or deactivate a phone. Either he was buying a phone or getting his turned back on. It didn't appear he was complaining that he coulnd't cancel his service. SignatureThomas T. Veldhouse Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1 > Anybody else try to activate/deactivate/unblock a phone today? > > Good freaking luck -- they say their "system is updating" for at LEAST 36 hours, > during which time the CSAs have no access to anything, web site doesn't work, Interestinglty, the web site IS working for me. > What kind of business do they think they're in??? I HAVE to have access 24x7. > I'm buying a Verizon phone tonight because I CAN'T go another day with > no communication (voice OR data). Your phones aren't working at all? That's interesting. I highly doubt that's part of their account maintenance though. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > Anybody else try to activate/deactivate/unblock a phone today? > [quoted text clipped - 9 lines] > I'm buying a Verizon phone tonight because I CAN'T go another day with > no communication (voice OR data). So, you didn't pay your bill in a timely manner and now you're mad at them for the inability to give you immediate gratification? Interesting. >Any tips on how I can get out of my contract > with Sprint? Pay your bill? > (It seems to me that being down for this length of time constitutes a > breach on their part). The network has been up the whole time. No breach of contract on their part. > The network has been up the whole time. No breach of contract on their > part. I'd be surprised if the standard consumer contract even specifies that Sprint will keep their network up. :-) >> The network has been up the whole time. No breach of contract on their >> part. > > I'd be surprised if the standard consumer contract even specifies that > Sprint will keep their network up. :-) Agreed, but the total lack of service could be good grounds to get out of the agreement. > >> The network has been up the whole time. No breach of contract on their > >> part. [quoted text clipped - 4 lines] > Agreed, but the total lack of service could be good grounds to get out of > the agreement. Exactly what "total lack of service?" NOtan >> >> The network has been up the whole time. No breach of contract on >> >> their [quoted text clipped - 7 lines] > > Exactly what "total lack of service?" I'm talking about a scenario where the network were to go down for the same kind of time that was involved here, thereby making the entire service unusable for a very lengthy period of time. Obviously, this was notthe case over the weekend. > >> >> The network has been up the whole time. No breach of contract on > >> >> their [quoted text clipped - 12 lines] > unusable for a very lengthy period of time. Obviously, this was notthe case > over the weekend. Yes, Scott. Hypothetically, if the entire system went down for the weekend, you'd probably have grounds to get out of the contract. Notan >>> Agreed, but the total lack of service could be good grounds to get out of >>> the agreement. [quoted text clipped - 5 lines] > unusable for a very lengthy period of time. Obviously, this was notthe case > over the weekend. Hypothetically perhaps. Nobody has claimed the service was out at all ... just the website and CSR systems to reactivate [presummably] his disconnected phone. SignatureThomas T. Veldhouse Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1 |
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