Hello:

    I've had an ongoing problem with one of my lines. In short,
one of my numbers goes in and out of Sprint signal, although both
phones are the same model and are used exclusively in the same place
(the other phone is rock solid). As a result, one battery drains
constantly, and when the phone is looking around for signal calls go
to v-mail.

    I have determined that it is not a handset problem (same thing
happened with three different, perfectly funcitioning handsets).

    I've had four trouble tickets opened and escalated, but when
field operations people report back they can find nothing wrong, so
the close the ticket and I have to start again from scratch.

    Someone here helped me to determine that the two phones were
on two different switches, and I have used this information when
dealing with them, with limited success. They changed the number once,
but a tech support agent told me that the new number ended up on the
same switch once again.

    They tell me that the switches should not make any difference,
as both phones are fed by the same tower and share the same CSA. They
also dispute my claim that I can identify the switches these phones
are on.

    This has been going on for some time, and so I plan to call
back and ask for a new number with a guarantee that the new number
will be on a different switch, ideally the one my phone is on.

    I have already been told once that they will not be able to
assign a number based upon the switch. I was told that this is out of
their control, but I plan to persist anyway, as this is the only
difference I can determine between the numbers. The phones, usage and
location are all uniform.

    I'd like to be able to find the switch ID's out on my own
after they assign the new number.  Can anyone tell me how I might do
that?

    Thanks in advance. DGI