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Cellular Phone Forum / Providers / Sprint PCS / January 2007getting ready to dump sprint
Well I had a major billing problem back in early October with Alltel, I feared my cell number of 12 years could get lost in the hassle and its my life line, I am a tax accountant in Michigan. So I ported to Sprint, since then I have gone back and forth on roaming charges, though I took the unlimited call plan for 199. First they said I had free than no, and this went back and forth In October they said it would be put in my notes and never have roaming again....well I looked at usage today and yep roaming came back up, even though the description says no roaming charges...complained to Sprint, and someone removed it from the web on my account, they said sorry but you are in an off network state....then a guy called back from corporate and said they added 200mins for 20 bucks and he was giving me a 10% discount on my bill for one year...I said thanks went and checked it out, and they moved my contract from October to today and started the 2 years all over again.....I think this is crazy....Well Alltel called me today and said they went over our hassle and would be giving me a 2300.00 credit to my account if I put all my seven phones back..There were 3 on the account, and 3 in my wifes name (former ones from account), I said move them back....they then said we will give you a new 700p Treo (like the one I have from Sprint) for free if I port my number back....they said out of courtesy they already sent it overnight so I would have it by the weekend because my new billing cycle with Sprint starts Tuesday. So I have till tomorrow morning to make a decision. I went through what would happen if I kept one with Sprint and rest with Alltel, and I would pay about 400.00 more a year, then if I went back, not including the free phone, no roaming, and Circle Friends. So I probably should move everything back with Alltel, and then argue with Sprint on the cancellation fee. They are the one, I have it documented btw, that I was suppose to get free roaming. What do you all think?  Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 > Well I had a major billing problem back in early October with Alltel, I > feared my cell number of 12 years could get lost in the hassle and its my [quoted text clipped - 24 lines] > cancellation fee. They are the one, I have it documented btw, that I was > suppose to get free roaming. What do you all think? I think that, having chosen to enter into a contract with Sprint, and by not canceling within the first 15 days, you are obligated to pay an Early Termination Fee if you port your numbers over to Alltel. There is something troubling about the way you seem to use number porting to play one carrier against the other. First you had a billing dispute with Alltel, so you port your number to Sprint before Alltel froze it for non-payment. Now you have a billing dispute with Sprint and you are about to pull another switcheroo, this time by porting your number away from Sprint, before Sprint freezes your number. Sprint does not offer free roaming to customers that live in areas not on the Sprint network. Roaming is for occasional use, and is offered as a courtesy, not as a means of giving you access to another network full-time, while Sprint picks up the tab. My advice is that you clean up your act and stop trying to get something for nothing. If you leave Sprint, prepare to pay the ETF--but I predict that you'll drum up additional disputes with your new carrier in short order. >> Well I had a major billing problem back in early October with Alltel, I >> feared my cell number of 12 years could get lost in the hassle and its my [quoted text clipped - 45 lines] > nothing. If you leave Sprint, prepare to pay the ETF--but I predict that > you'll drum up additional disputes with your new carrier in short order. actually you don't have a clue.....I have a corp account with alltel, I was considering moving to Sprint....when a major snafu took place with alltel, I ported one number to Sprint to test its waters, I needed an unlimited plan cause I use about 8500 mins a month and about 3000 text messages....my billing dispute was discovered by an Alltel rep not me, the reason the other numbers where not ported was because they were on a contract. I have a copy of notes entered in Sprint account on the second day of service, saying the rep made a misrepresentation and I was to recv no roaming charges....in the beginning of this month someone removed those notes, but I still have a copy because I made sure when I had the dispute...I was going to cancel in the 2nd day until they agreed on the roaming...well now we are back to square one and by coincidence Alltel fixed their bill problem and wanted to woo all eight of my phones back to a corp account...I have 4 there right now....I told them I got the phone from Sprint for free, they said they would match....and since Sprint did not follow through on their promise I am sure I have grounds to get the termination fee waived, think about it, even if I couldnt I save 700 bucks a year with Alltel with better coverage and no roaming, I could pay the 200 and still be ahead of the game and a Sprint phone to sell. You jeremy needs to go scratch your a.s and put two and two together...are you made cause you didnt get a deal???? its trolls like you I would sh.t out.... Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 > actually you don't have a clue.....I have a corp account with alltel, I > was considering moving to Sprint....when a major snafu took place with [quoted text clipped - 17 lines] > needs to go scratch your a.s and put two and two together...are you made > cause you didnt get a deal???? its trolls like you I would sh.t out.... Guys like you are a dime a dozen. You want to get something for nothing, and you trump up all sorts of baseless complaints about your vendors. "Sprint did not follow through," "I am sure I have grounds to get the termination fee waived." And then you come onto a USENET group, and whine about the bum deal you got, because you couldn't get free roaming from Sprint! What are you looking for--a shoulder to cry on? Forget it, man. You're just another deadbeat, trying to justify his own breach-of-contract. As for your calling me a troll and suggesting that I scratch my a.s, that speaks volumes about the kind of nut you are. You asked for advice and I gave it: EITHER STAY WITH SPRINT OR PAY TERMINATION FEES. Frankly, I think that Sprint would be content to see you hit the road. I know I would. > You asked for advice and I gave it: EITHER STAY WITH SPRINT OR PAY > TERMINATION FEES. Frankly, I think that Sprint would be content to see you > hit the road. I know I would. its not what I asked dip sh.t, I asked if someone thought the Alltel offer was better? I don't need advice about termination fee...I have been using cell phones while you were in diapers, I know the companies, and I know honesty. I had no problem with Sprint until the roaming issue resurfaced. Why should I pay 199 for an unlimited plan and someone else pay the same fee and they get free roaming, and I do not? You don't stay with a company because they are liked, you stay with the company with the best deal and best coverage. Did you know that the average cell user switches companies every 3 years? I was with the old Celluar One from day one, moved to Nextel for 6 years, first in my area, went to Alltel for 4yrs (still with them minus one phone), tried Sprint, thought it might work, until they lied about the roaming directly too me, customer service people need to be trained to know the product and tell the truth. I checked out this newsgroup for info. Obviously there are many friendly, informative people here, and its also obvious your a very unhappy person, maybe your sugar level is high, maybe your overweight, and maybe you need Viagra. In any case when I depart from Sprint today, it will be liking ending and unending relationship with a shopping cart pusher. bye honey... Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 You wrote: >I have been using cell phones while you were in diapers, I know the >companies, and I know > honesty. And my reponse is: If you're such a know-it-all, why are you posting messages asking for "advice" from complete strangers, whose knowledge and experience is unknown? In fact, why ask for advice at all? You're the all-knowing one . . . You wrote: > Why should I pay 199 for an unlimited plan and someone else pay the same > fee and they get free roaming, and I do not? My response is: Because you're probably broke and can't afford wireless service, just like all the other self-ordained experts out there. Big mouths and empty bank accounts. You wrote: > You don't stay with a company because they are liked, you stay with the > company with the best > deal and best coverage. My response is: You are free to offer your business to whomever you want, but don't give us that BS about getting away without paying the ETF. That is why you will port your numbers over without warning--so Sprint is not able to put a freeze on them. You just want something for nothing. Get a life, and stop looking for sympathy. You're just another deadbeat who thinks he's smarter than the rest of us. You made a deal, you later found something that was better, and now you want to walk away from your current contractual obligation to pay an ETF. Dump Sprint. You'll be placed for collection, just like all the other smartasses that think they can get away with not honoring their contracts. You're not living up to your signature. Please hurry. Just dump Sprint and be-gone from here! :-( > On Fri, 19 Jan 2007 02:46:54 +0000, jeremy wrote: You're not living up to your signature. Please hurry. Did you know that the average cell user > switches companies every 3 years? Source? > Did you know that the average cell user >> switches companies every 3 years? > > Source? Based on his description, he changes providers every three MONTHS. >> Did you know that the average cell user >>> switches companies every 3 years? >> >> Source? > > Based on his description, he changes providers every three MONTHS. well mr jeremy, once again you struck out...I ported my number back to Alltel, talked to Sprint, they already made a notation on my account that I was given misinformation about roaming, and said, without arguing mind you, that there would be no early termination on my account, that they were sorry they could not provide the service I requested and was accustomed to, they I should feel free to use their service in the future if I felt the need. So I guess my topic was written wrong, I didn't dump Sprint, we mutually agreed that they were not able to provide the service in my area that other carriers can. So I gained on two fronts here, I don't have to listen to you whine, and Sprint agreed with my assessment. Btw for your information I have another business account with Sprint with 4 phones and in the area they operate Sprint has lived up to their agreement. So I might just peak in here now and then to see if your on your diet, kept your sugar down, found a partner, and took your medication. love you, bye... Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 ON Thu, 18 Jan 2007 20:40:07 -0600, jjim <jimactivist@spam.com> WROTE: >in the beginning of this month someone removed those >notes, If this is what happened, that would be reason enough for me to leave Sprint......removing complaint notes from a customer's account is disingenous at best. >I was going to cancel in the 2nd day until they agreed on the >roaming... That seems to be the Sprint way of doing business. Customre calls with a complaint right after signing up, and they stall until the 15 days are over, and then won't cancel without the ETF, even though a complaint was registered. I'm not just going from jjim's experience. A few years ago, I signed up for Sprint. Got the phone home, no PCS reception, but I could roam. Complained, and was told that Sprint had just entered the area (they had) and that a tower would be coming online "any day now" A week later still no PCS reception, I probably should have cancelled right then and there, but I believed them, and before I knew it (my fault, should have kept a better eye on things) a couple of weeks had gone by, no tower, and can't cancel. After about a half dozen calls to Sprint, all I wanted was, if their promised tower wasn't going online, to get free roaming until their tower went online, as I was paying for non-roaming PCS service and didn't get it, but was racking up roaming charges. Long story short, they erased the roaming charges from that day back, but wouldn't do anything about future calling. They also wouldn't cancel my contract for non-service, as they claimed I was getting service, albeit roaming. So their idea of service and mine differed, I was paying for PCS but getting the priveledge of using their network to roam and rack up charges. I paid the ETF as it was less than the charges I racked up in roaming from my own house. Went to Verizon and haven't looked back (well, actually, I have looked back, my Verizon contract is almost up, so I'm reading the Sprint newsgroup to see what the waters are like these days. It looks like not much has changed, and the service surveys are on the mark. I think I'll stay with Verizon.) Paul PS It was a full year before that tower came online. On Sat, 20 Jan 2007 10:44:43 -0500, pkaytes wrote: > ON Thu, 18 Jan 2007 20:40:07 -0600, jjim <jimactivist@spam.com> WROTE: > [quoted text clipped - 4 lines] > Sprint......removing complaint notes from a customer's account is > disingenous at best. I know some of these guys are hassling me Paul, but those are similar facts. Let me explain it again, I moved one line to Sprint, I took their 199.00 unlimited plan and added unlimited texts. The next morning about 8 hrs after I had the phone I noticed it was roaming, I was three miles from my house which is almost in downtown Muskegon MI, I asked 5 times that day and some said I had free roaming some said no, I then demanded I know for sure or I would cancel with no big deal. They then got a supervisor who said he called the retail store and verified what I said, he was removing the roaming charges and put notes in my account so I would never get charged. That was October. No charges in Nov, Dec,first of Jan, then out of nowhere when I went online roaming usage appeared, but looking at details of my account online it said no roaming charges, I called, talked to two supervisors, they said we can see you called but nothing in here about future charges, basically tough luck, then I talked to corporate, he said sorry but I will give you a one year discount and you can add roam mins, but he didnt say he was changing my contract beginning that day to start over, plus when I went back online, the free roaming description, disappeared from the site. I also had brought two phones from the Nextel side on a different account to Sprint, they too said free roaming, and then in the second bill roaming appeared. Yes I went back to Alltel, reconfigured my plans and now I will save 97.00 a month, have free roaming throughout the U.S. and straightforward answers. I do appreciate that Sprint did not give me a hardtime over the cancellation fee, however I do not believe that had a choice either. I don't promote Verizon, but after reading your post, I would not move either. Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 <snip> > from my own house. Went to Verizon and haven't looked back (well, > actually, I have looked back, my Verizon contract is almost up, so I'm > reading the Sprint newsgroup to see what the waters are like these > days. It looks like not much has changed, and the service surveys are > on the mark. I think I'll stay with Verizon.) If you have no reason to switch to Sprint then stay with Verizon. Like I have mentioned in other message that I switched to Sprint from Verizon because a family member has few Sprint friends so she asked me to switch to Sprint so she can talk with them in day time. Else I was happy with Verizon customer service, and I was able to switch plan without having to renew the contract like I have with Sprint. Sprint, probably because I have 5 phones so I had so many billing errors, few took over a year with extra charge to be able to cancel all services we didn't want, it took few months to cancel the insurance then it got switched to another phone and took 2-3 more months to cancel it, then the Sprint Vision added to one phone by some error or whatever. Rebate, they had my contract renewed but said they didn't get my rebate or they had no record, luckily I still had the receipt so I had the local manager faxed to them. It supposed to be $100 but they only sent me $50, and I had to call the rebate central and went through all trouble to get another $50 Verizon, I got instant rebate instead of mail-in rebate, and I didn't have to renew my contract when I switched plan. Well, other than all the billing and rebate errors, contract renew when switched plan etc.. everything else is fine. |
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