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Cellular Phone Forum / Providers / Sprint PCS / February 2007sprint sucks
Even before I cancel the service, Sprint disconnected my cell phone. After subscribing it for 5 years, this is a very nice(?) way to treat a loyal customer. I'm switching to AMP'D. I have no phone service for 4 days thanks to this crooked Sprint. >Even before I cancel the service, Sprint disconnected my cell phone. After >subscribing it for 5 years, this is a very nice(?) way to treat a loyal >customer. I'm switching to AMP'D. I have no phone service for 4 days thanks >to this crooked Sprint. That's what you get when you don't pay your phone bill for two months. Yup, it is really amusing to watch these clowns complain about having their phone disconnected when they don't pay their bill! Maybe Sprint should offer free cell phone service to the folks that are bill-paying challenged... Sprint Rules! >>Even before I cancel the service, Sprint disconnected my cell phone. After >>subscribing it for 5 years, this is a very nice(?) way to treat a loyal [quoted text clipped - 3 lines] > > That's what you get when you don't pay your phone bill for two months. Moron, I paid phone bill on time never late, never unpaid because it was set up for automatic withdrawal with average balance in my checking account $4000.00. Sprint is rated the lowest in service. With flexible plan I noticed my account was consistently charged $77.00 monthly for 930 minutes usage. Sprint sucks. > >Even before I cancel the service, Sprint disconnected my cell phone. After > >subscribing it for 5 years, this is a very nice(?) way to treat a loyal > >customer. I'm switching to AMP'D. I have no phone service for 4 days thanks > >to this crooked Sprint. > > That's what you get when you don't pay your phone bill for two months. <snip> > Moron, I paid phone bill on time never late, never unpaid because it was set > up for automatic withdrawal with average balance in my checking account [quoted text clipped - 4 lines] > With flexible plan I noticed my account was consistently charged $77.00 > monthly for 930 minutes usage. Clearly, you're omitting a *big* party of the story. No company discontinues service without a good reason.  SignatureNotan ><snip> >> Moron, I paid phone bill on time never late, never unpaid because it was set >> up for automatic withdrawal with average balance in my checking account [quoted text clipped - 4 lines] >> With flexible plan I noticed my account was consistently charged $77.00 >> monthly for 930 minutes usage. >Clearly, you're omitting a *big* party of the story. >No company discontinues service without a good reason. Or even a bad reason. I once switched plans and they disconnected me for failing to pay an erronious early termination fee on the old service. And again the next month, and the following month. Obviously there's a lot to the picture we're not hearing about and frankly I find it really hard to be sympathetic to somebody who is lying by omission. >> No company discontinues service without a good reason. > > Or even a bad reason. You _seriously_ underestimate Sprint Customer Services' incompetence. In September our contract was up. We were seriously considering changing to Verizon. I called Sprint to see what our options were. They just offerred the standard discounts on three new phones. That was nothing but standard since the phones were eligible for discounts. I was transferred to retention. They offerred substantial additional discounts on three expensive phones. I considered it and pointed out that I wanted _no other changes_ on our plan -- specifically meaning *price increases*. I knew -- from reading this newsgroup -- that Vision (which we had on our old plan) is different now (Vision --> Power Vision) and that unlimited text messaging (which was FREE on our old plan) is now a charge. I _explicitedly and specifically_ discussed those two features with the retention person. She said "no problem, no additional cost, just like before." I thought it over and said that we would stay with Sprint based on those conditions. I'll point out that we have been with Sprint for 6 years, always pay on time, have a high dollar account (multiple phones plus the old Vision cost, 7 PM N&W, and roaming). On the rare occasion that I would call CS, they sometimes volunteered (I didn't ask) "You are eligible for 10 phones." That was all in September. The October bill came. HUGE additional charge for text messinging! (Yeah, we have a teenager.) I called CS immediately. I pointed out the text messaging charges and told them to look at the last bill before the new phones to verify that we had free unlimited TM. I gave them the name and the office of the retention person who made the deal that got me to stay with Sprint. CS: "I can't fix this. It was done by retention. Call back at the following 800 number and speak with retention to fix this." Me: This 800 number gets me directly to retention?" CS: "Yes." Me: "Can't you transfer me?" CS: "No." I called back. It was _regular_ CS! I explained what just happpened. She said "I can fix this problem." She said that it would be coded correctly to fix the problem with the TM charges. I said thank you and told my wife to pay everything but the extra TM charges. She did that immediately. The November bill came. HUGE additional charge for TM. Plus the October TM charges, which hadn't been backed out. I was pretty unhappy and called CS again. This time they transferred me to retention. The retention rep (got her name, office was "near Albuquerque") said that she would fix this. I said thank you and told my wife to pay everything but the extra TM charges. She did that immediately. The December bill came. HUGE additional charge for TM. Plus the October TM charges and the November TM charges, which hadn't been backed out. Now I was pissed. I called CS and demanded to speak with a supervisor. They verified that I previously has free unlimited TM. They said that they would take care of it immediately. I said thank you very much and told my wife to pay everything but the extra TM charges. She did that immediately. First of January comes. january bill has not arrived yet. (Notan, AZ Nomad, and Mij Adyaw: pay attention.) I get a voice mail from Sprint: "Call this 800 number." I called. It was Billing. They said that they were going to discontinue our service if we didn't pay "today". Boy, was I unhappy! It appears that Billing knows nothing about -- and _cares_ nothing about! -- plans. I tried to explain *their* whole mess. Like talking to a stone wall. I hung up and called the regular Sprint CS 800 number. I got Billing again. It seems that after they (incorrectly) label you a deadbeat (even though you paid all of their correct charges, which were more than their incorrect charges) you can't get through to anyone but Billing! Multiple calls and multiple people later I got someone in Billing who said (are you ready for this?) "I can fix this." She promised that she would back out the TM charges and fix it for the future. Service was not shut off. A few days later the January bill came. It had all the old TM charges still on it. I figured that the last talk with Billing was too close to the bill date and didn't get updated in time. I told my wife to pay ALL charges and we'd figure it out later. She did immediately. The February bill comes in a few days. Based on past performance, there's a slim chance that it will be correct. And, based on faith, we have now paid all of their incorrect charges. Mainly to avoid having our service shut off. One of us has serious medical problems. Can't be without a phone in case of a problem. So you can see that with Sprint's incompetent Customer Service it is potentially possible to have your service shut off "without a good reason" and "even a bad reason." >>> No company discontinues service without a good reason. >> Or even a bad reason. [quoted text clipped - 106 lines] > it is potentially possible to have your service shut off > "without a good reason" and "even a bad reason." Things *do* go wrong. Ask to speak to someone in Administration. I was forced to do this a while back, when I moved and changed numbers. Problem(s) solved. But, in the case of the OP, Sprint *didn't* do anything wrong. In fact, they did *exactly* what the OP asked them to do. It seems that 9 out of 10 "Sprint sucks" comments, in this newsgroup, are nothing more than customer screw-ups, then passing the blame. (In general, this passing-the-buck scenario is easily spotted by the complete lack of details on the part of the poster.) Let us know what happens! SignatureNotan >>> No company discontinues service without a good reason. >> >> Or even a bad reason. > > You _seriously_ underestimate Sprint Customer Services' > incompetence. Sprint's CS sucked when I left them, yes. But I still don't believe this is a case of Sprint screwing up. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. >>>> No company discontinues service without a good reason. >>> >>> Or even a bad reason. >> >> You _seriously_ underestimate Sprint Customer Services' >> incompetence. >Sprint's CS sucked when I left them, yes. But I still don't believe >this is a case of Sprint screwing up. Agreed. I'm among the first to say that sprint's customer service is about the worst; sprint is great as long as you never have to use their CS. However, the OP is such a twit that I just can't garner the slightest sympathy. May the door hit his a.s hard enough on the way out to launch him out of earshot. >You _seriously_ underestimate Sprint Customer Services' >incompetence. > >In September our contract was up. We were seriously >considering changing to Verizon. I called Sprint >to see what our options were. [rest of painful story deleted] I feel your pain...been there done that...etc. One thing I learned...you never, ever make agreements with Sprint CS or Retention over the phone concerning plan changes. Do it by email and get it in writing. When I last went through a retention agreement 2 years ago, it took 3-4 months to get the billing for a rather simple retention agreement straightened out, and about 6 months for them to send me the phone rebate. The only way I got what I was promised was because I had their offer in writing and was able to beat Sprint over the head with it (i.e. threatened to turn the matter over to the BBB/ KS AG) until they made it right. Now, two years after that mess, I got my February bill, and the discounts from that previous retention agreement have been terminated and I'm getting billed at the regular rates. I called in to ask why my retention plan has been canceled, and I'm told that my two year agreement along with the discounts have expired. I pull out the ol' email retention agreement, and there is nothing about the plan discounts expiring after two years. The only mention of any "two year" time frame is in regards to the phone rebate. After further arguing, CS will not budge...if I want my retention plan back, I have to sign up for two more years. GRRRR!!! Joe Huber huber.joseph@comcast.net > <snip> > [quoted text clipped - 13 lines] > -- > Notan I authorized the transfer of the phone number from Sprint to the new carrier which is AMP'D. I even haven't received a phone from AMP'D. The next day after I authorize the transfer, I couldn't receive or call using my Sprint phone which has been paid without any delay for five years. When I call them to protest they said they noticed I requested the transfer of the phone number to other company. I haven't called Sprint to disconnect the service. Who in the world with a sane mind would? I was planning to call after I receive the phone from AMP'D and confirming the safe porting of the number. They backstabbed me. I will post this outrageous action by Sprint for people to boycott Sprint. Switch to AMP'D. Good plan and outstanding service according to the consumer ratings. 1000 anytime minutes for $49.00/mo and free $250.00 worth fancy Hollywood Cell phone with lots of fun features. (1.3 meg pixel camera, MP3 player, minSD memory, free bluetooth, etc etc) Check it out. http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 3035b4e5 > They backstabbed me. > [quoted text clipped - 9 lines] > > Check it out. That is soooooo Jeremy <snip> > I authorized the transfer of the phone number from Sprint to the new carrier > which is AMP'D. I even haven't received a phone from AMP'D. The next day [quoted text clipped - 21 lines] > http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 > 3035b4e5 "I authorized the transfer of the phone number from Sprint to the new carrier which is AMP'D." Apparently, someone at Sprint took this to mean that you authorized the transfer of the phone number from Sprint to the new carrier which is AMP'D. I wonder how *that* could have happened! <g> SignatureNotan > I authorized the transfer of the phone number from Sprint to the new > carrier which is AMP'D. Well Einstein, there is your answer. AMP'd obviously made the port request and Sprint honored it as you requested. Once the porting occurs, the old phone automatically becomes a paperweight. That's the way porting works. > I even haven't received a phone from AMP'D. Not Sprint's fault or problem. > The next day after I authorize the transfer, I couldn't receive or > call using my Sprint phone which has been paid without any delay for > five years. When I call them to protest they said they noticed I > requested the transfer of the phone number to other company. So they did what you asked. > I haven't > called Sprint to disconnect the service. You don't have to- it happens systematically, and that is true for all carriers, not just Sprint. > Who in the world with a sane > mind would? I was planning to call after I receive the phone from > AMP'D and confirming the safe porting of the number. Then you probably should have waited to receive the phone before authorizing Sprint to port the number > They backstabbed me. No- they did exactly what you requested. You shouldn't be mad at them for your very poor planning. > > I authorized the transfer of the phone number from Sprint to the new > > carrier which is AMP'D. [quoted text clipped - 31 lines] > No- they did exactly what you requested. You shouldn't be mad at them for > your very poor planning. They should have waited until I call them to cancel since I may transport the number and ask for an another number for the same service. Some people may want to change number simply because they got sick of the unwanted calls. They are stupid sick bastards. >They should have waited until I call them to cancel since I may transport >the number and ask for an another number for the same service. Some people >may want to change number simply because they got sick of the unwanted >calls. They are stupid sick bastards. they did. They were sitting there minding their own business until you called and had your service transfered. Now that you're done with sprint, is there any chance you'll shut the f.ck up quit being a pathetic whining crybaby? I don't think there is a chance of that. >>They should have waited until I call them to cancel since I may transport >>the number and ask for an another number for the same service. Some people [quoted text clipped - 6 lines] > Now that you're done with sprint, is there any chance you'll shut the > f.ck up quit being a pathetic whining crybaby? > They should have waited until I call them to cancel since I may > transport the number and ask for an another number for the same > service. So they should plan everything for the rare (and somewhat far-fetched) exception rather than the rule? Sounds like a good business model to me. They could raise rates by $5 a month to cover the cost of the additional headcount. Or, they could simply do what every other carrier does and let the systems handle it > Some people may want to change number simply because they got > sick of the unwanted calls. Changing a phone number and porting a number are two different things. If someone was sick of unwanted calls, why would they switch the number to a different carrier to receive the same unwanted calls? > They are stupid sick bastards. Naw- whhen I think of stupid in this thread, Sprint isn't the one who comes to mind. Agreed. > Naw- whhen I think of stupid in this thread, Sprint isn't the one who > comes > to mind. > They should have waited until I call them to cancel since I may > transport the number and ask for an another number for the same > service. Some people may want to change number simply because they > got sick of the unwanted calls. They are stupid sick bastards. No, you just misunderstood how porting works. A port automatically cancels the old service, period, end of story. Even if Sprint kept your service open, for whatever reason, they would've had to issue you a new number since they HAD to give yours to Amp'd when the port completed. Typically, in your situation, you'd have Amp'd assign you a temporary number when you order the phone, then start the port by calling Amp'd AFTER you received the phone. Then, when the port went through, your Amp'd phone would have the new number, and the Sprint phone would stop working almost simultaneously. Then, if you really wanted to continue your Sprint service with a new number, you'd then call Sprint, and have them reactivate your account with a new number. Be as mad at Sprint as you want, but they did exactly what they were supposed to do, and were required to do by law. It's easy to blame you, mostly since you're being such an a.s, but, in reality, the villain in this story is really Amp'd for not explaining how porting works to you- particularly when buying by mail order! When I ported a couple of numbers with T-Mobile last year, (a fairly complex "double" number port involving a landline, a prepaid and a postpaid phone) they explained the entire process and set up my phone with a temporary number. When the port went through, a got a text message telling me my new phone number (the ported one) was xxx-yyy-zzzz. >> > I authorized the transfer of the phone number from Sprint to the new >> > carrier which is AMP'D. [quoted text clipped - 38 lines] > may want to change number simply because they got sick of the unwanted > calls. They are stupid sick bastards. Maybe that is what they do on *your* planet, but while you are here on Earth, you should attempt to understand the way things are done here. Hone > They should have waited until I call them to cancel They "should" have"?? The only "should have" here is you should have had someone clearly explain the porting process to you in your native language. > They are stupid sick bastards. [shrugs] Scott, you assessment is correct. The original poster is a Tard and simply can't accept the fact that it is his fault. >> I authorized the transfer of the phone number from Sprint to the new >> carrier which is AMP'D. [quoted text clipped - 32 lines] > No- they did exactly what you requested. You shouldn't be mad at them for > your very poor planning. Hopefully this information will be helpful to you... > I authorized the transfer of the phone number from Sprint to the new carrier > which is AMP'D. I even haven't received a phone from AMP'D. The next day > after I authorize the transfer, I couldn't receive or call using my Sprint > phone which has been paid without any delay for five years. When I call them > to protest they said they noticed I requested the transfer of the phone > number to other company. Not to say that Sprint can't screw up, they most certainly are capable of screwups, but here's how it happened for me. 2004: Verizon >> Sprint. My wife was already with Sprint. I moved my phone. Didn't go through because Sprint had an old billing address somewhere in the system for me (though they were sending my bills to the right place). I had them correct that and retried the port, which went through within 24 hours. Took two days total instead of one day. 2005: Sprint >> T-Mo. My mom-in-law flipped to T-Mo and we followed, because not having her in our network would cost us a fortune, and besides, after about four years of excellent service, we were really seeing customer service go downhill after the Nextel merger. Bought phones and service online. The port went through within a day after T-Mo initiated it. And there's the thing. Normally, what happens - and this happened for me, both with Verizon and Sprint - is that the losing carrier automatically closes the account AFTER completing their part of the process. > Who in the world with a sane mind would? I was planning to call after I > receive the phone from AMP'D and confirming the safe porting of the number. That's not the way it works. It's all automated. They turn off the old line of service after porting the number. Not just Sprint either; that's how all of the carriers handle number ports. > They backstabbed me. Is that possible? Sure. I honestly don't think it's what actually happened. Are you 1000% sure Amp'd didn't initiate the port after shipping your phone? NB for anyone considering porting, regardless of carrier -- if you can't afford to be without your cell phone number for more than a day, order the service first and port later. I don't know of any carrier that won't do it that way. You may have to pay for a few extra days of service with the old carrier, but won't it be worth it? Supertech, I don't think you're to blame here, but I am not sure Sprint intentionally screwed you; I think you might have misunderstood how the process works. > http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 > 3035b4e5 Ahhhhh, dude... Inphonic/Wirefly. (I won't use them again - they're useless, and T-Mo just opened a corporate retail store in Victorville) We initially signed up for T-Mo through Wirefly too, and they will put through the porting order immediately after putting through the order for phones and service. I guarantee it was just a timing issue, where you hadn't received your phone yet, but Amp'd got the port request and forwarded it to Sprint. Again, if you ever switch again and don't want to lose access to your existing number for more than a day (if even that), order the service first, get that new phone in your hands, and THEN port. You *CAN* do it that way. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. > Hopefully this information will be helpful to you... > [quoted text clipped - 50 lines] > Sprint intentionally screwed you; I think you might have misunderstood > how the process works. http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 > > 3035b4e5 > [quoted text clipped - 13 lines] > first, get that new phone in your hands, and THEN port. You *CAN* do > it that way. Suppose I didn't cancel and never cancel with Sprint, I will have to continuously pay the monthly bill anyway (the contract hasn't expired yet and I did not show verbally nor by written intention to cancel it). There is nothing for Sprint to lose by not disconnecting it at all until the customer makes it clear that he/she does want to cancel. I may use two cell phones with the same number with two different carriers as some may want to. This is nothing more than a backstabbing. No concern for customers. Sprint sucks and any carrier does the came thing sucks. SPRINT SUCKS. [snipped a whole lot of tedious, repetitive whining] >> Again, if you ever switch again and don't want to lose access to your >> existing number for more than a day (if even that), order the service [quoted text clipped - 7 lines] > makes it clear that he/she does want to cancel. I may use two cell phones > with the same number with two different carriers as some may want to. IF my uncle had a compressor attached to his spine, he MAYBE could be a refrigerator. IF they continue to charge for a line they have terminated AT YOUR REQUEST come back and let us know. > This is nothing more than a backstabbing. No, it's called - as others have intimated - "giving the customer what he wants" (Even if he's too ignorant to realize it) > No concern for customers. Actually, this anecdote doesn't indicate that at all. Just the opposite. > Sprint sucks and any carrier does the came thing sucks. They all suck then, because they all handle porting in the same manner. In fact, if you look around the archives on this and other cellular newsgroups, you will see that the preferred method of porting is to "just do it" with the new carrier. That way your old carrier - Sprint in this case - cannot do anything to screw it up. The process is automatic and you and your number are gone before they even realize it. > SPRINT SUCKS. This is really getting tedious. It's almost like a mantra with you, isn't it, Supertech? Supertech? That's really scary. Try this for a new mantra: "Ignorance can be cured. Stupidity is forever." Or... toughen up "If you're going to go through life stupid, you'd better be tough!" >This is nothing more than a backstabbing. You poor little idiot. A couple of hints for you before I plonk you. 1) Never ascribe to malice that which can be just as easily explained by ignorance and stupidity. and 2) It is better to be thought a fool than to open your mouth and remove all doubt. Moron, if you go to a bank and try to cancel your checking account, they wouldn't do it without your signature and a valid ID. Even if you withdraw all of your money to other bank's checking account and tell them exactly that's what your are doing, they simply wouldn't close your account without your ID and a signature in a account closing form. This sick bastards knows the inconvenience of disconnecting the service early and simply backstabbing the old loyal customers who try to switch to a new and better service provider instead of trying to improve their service. I don't think it is even legal to cancel the service without a written or verbal notice from the customer. Need to check the contract. There was no porting issue when I subscribed it five years ago and I didn't sign any new contract since then. Could become a hot legal issue in the future. > >This is nothing more than a backstabbing. > [quoted text clipped - 8 lines] > 2) It is better to be thought a fool than to open your mouth and remove all > doubt. > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Even if you withdraw [quoted text clipped - 12 lines] > five years ago and I didn't sign any new contract since then. Could become a > hot legal issue in the future. <snip> Virtually every contract has a "we reserve the right to" clause. SignatureNotan I think think that Sprint should reserve the right not to provide service to "morons". That would solve the problem. > Moron, if you go to a bank and try to cancel your checking account, > they wouldn't do it without your signature and a valid ID. Even if you > withdraw all of your money to other bank's checking account and tell > them exactly that's what your are doing, they simply wouldn't close > your account without your ID and a signature in a account closing > form. And if Sprint were running a bank, this would apply. They don't., so the scenario is off-topic. > This sick bastards knows the inconvenience of disconnecting the > service early and simply backstabbing the old loyal customers who try [quoted text clipped - 3 lines] > I don't think it is even legal to cancel the service without a written > or verbal notice from the customer. You gave verbal notice to AMP'd to activate a phone with the number in question. That in the cellular world is verbal agreement to start one service and cancel another. > Need to check the contract. There was no porting issue when I > subscribed it five years ago and I didn't sign any new contract since > then. Could become a hot legal issue in the future. Check the contract for what? They contracted to provide you with service for a fixed price and fixed period of time. Just as you were under no obligation to continue service after the agremment ended, neither were they. They continued the service as a courtesy for you. Again, the way that every other carrier operates. ANd if you are checking the contract for any porting language, WNLP was a legal madate handed down by the FCC for all carriers, right down to the way the port is to be handled, including the automatic canceling of the first phone when the porting process is completed. > Could become a hot legal issue in the future. Or not- the process seems to be very clear to 99% of the millions of customers that have utilized it and understood the process. The process also follows the very letter of the regualtion- Sprint did not get to make up the rules. Sounds like AMP'd was the one who screwed you. Now, I realize that they won't get you as much press by being a third tier provider. So now what do you do? > Sounds like AMP'd was the one who screwed you. Now, I realize that they > won't get you as much press by being a third tier provider. So now what > do you do? I don't even agree that Amp'd screwed him. I think that he simply didn't understand the process. It's possible that Inphonic could have explained the process better, but again, I activated a T-Mo family plan through Inphonic about 18 months ago, and at that time, despite their many shortcomings, the process was sufficiently explained on their website. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Even if you withdraw > all of your money to other bank's checking account and tell them exactly > that's what your are doing, they simply wouldn't close your account without > your ID and a signature in a account closing form. Hold that thought for when discussing the cancellation of bank accounts. It's irrelevant here. > This sick bastards knows the inconvenience of disconnecting the service > early and simply backstabbing the old loyal customers who try to switch to a > new and better service provider instead of trying to improve their service. Rampant paranoia. Are you off your meds? > I don't think it is even legal to cancel the service without a written or > verbal notice from the customer. The first three words in this sentence define your problem. > Need to check the contract. There was no porting issue when I subscribed it > five years ago and I didn't sign any new contract since then. Could become a > hot legal issue in the future. Better to check the contract BEFORE you act. YOU initiated the porting of your number. THEY complied with the request in the manner dictated by the letter and spirit of the law enabling the porting of phone numbers. > > Moron, if you go to a bank and try to cancel your checking account, they > > wouldn't do it without your signature and a valid ID. Even if you withdraw [quoted text clipped - 23 lines] > of your number. THEY complied with the request in the manner dictated > by the letter and spirit of the law enabling the porting of phone numbers. Look, what if someone for some unknown reason decided to subscribe for two different cell phone carriers with the same number. Is that illegal? If not. Then the carrier should first ask the customer what exactly they want by porting. Because it doesn't necessarily mean you want to cancel the service although there maybe high probability for that. Canceling the service and porting the number are totally two different things. The best business model is basically how you serve the customer best and possibly let them come back even when they look dissatisfied and leaving for some other service provider at the moment. This sick bastards want to be the boss not the server of the customer. I hope this post serves to warn the people who want to switch to other server in the future. SPRINT SUCKS. This bastards will bite your heel when you leave. >> > Moron, if you go to a bank and try to cancel your checking account, >> > they [quoted text clipped - 37 lines] > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? What you ever tried using the few remaining functioning brain cells you have? You ahve to stoop to completely unrealistic hypothetical situations in a dying gasp attempt to defend your situation? If not. > Then the carrier should first ask the customer what exactly they want by > porting. Because it doesn't necessarily mean you want to cancel the [quoted text clipped - 17 lines] > > This bastards will bite your heel when you leave. You do realize how silly you sound, do you not? Honu > Look, what if someone for some unknown reason decided to subscribe for > two different cell phone carriers with the same number. Is that > illegal? Illegal? No. Technologically possible? Absolutely not. What you are proposing is not an option. Someone calling himself "Supertech" should probably know that. > If not. Then the carrier should first ask the customer what > exactly they want by porting. Porting- moving a phone number from one carrier to another. There is no other definition in the industry. Someone calling himself "Supertech" should probably know that. > Because it doesn't necessarily mean you > want to cancel the service although there maybe high probability for > that. Yes it does. > Canceling the service and porting the number are totally two different > things. No they are not. > The best business model is basically how you serve the customer best > and possibly let them come back even when they look dissatisfied and > leaving for some other service provider at the moment. Then using that business model you give the customer exactly what they want. They did that in your case. > This sick bastards want to be the boss not the server of the customer. How did they show that? By providing your request to port? >Look, what if someone for some unknown reason decided to subscribe for two >different cell phone carriers with the same number. Is that illegal? Not illegal, just technically impossible. >Then the carrier should first ask the customer what exactly they want by >porting. Because it doesn't necessarily mean you want to cancel the service >although there maybe high probability for that. Apparently, you didn't realize that porting means you want to cancel your existing service and begin service with another carrier (while keeping your existing number). >Canceling the service and porting the number are totally two different >things. Correct, but they have one thing in common: both serve to terminate your relationship with your existing carrier. >This sick bastards want to be the boss not the server of the customer. They did what you asked. Isn't it time you simply admitted you didn't understand how porting works? Sprint has nothing to do with your current troubles. SignaturePaul Miner > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? If not. NO. BUT IT IS TECHNICALLY IMPOSSIBLE. READ WHAT HAS BEEN POSTED. > Then the carrier should first ask the customer what exactly they want by > porting. Because it doesn't necessarily mean you want to cancel the service > although there maybe high probability for that. So you could have gotten a second line with Sprint and ported one of the numbers. However, porting was implemented so that people would be able to keep their numbers while moving from carriers they didn't want to stay with... so it can be reasonably expected that someone porting normally wants to move the service to another carrier. > The best business model is basically how you serve the customer best and > possibly let them come back even when they look dissatisfied and leaving for > some other service provider at the moment. You should have tried the other provider before porting. You've been told this several times. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? Well done! You even reeled in a few lurkers. I'm gonna give it an 8.75... no, make that a 9.5 (for originality). SignatureMike >Look, what if someone for some unknown reason decided to subscribe for two >different cell phone carriers with the same number. Is that illegal? No. It's not illegal. Nor is it POSSIBLE. > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? It's not illegal, but it is technically impossible. > If not. > Then the carrier should first ask the customer what exactly they want by > porting. Because it doesn't necessarily mean you want to cancel the service > although there maybe high probability for that. *sigh* you poor, poor uninformed idiot. Porting IS canceling service on the old carrier and MOVING that number to newly established service on another carrier. The FIRST STEP in porting is canceling the old service so that the number can re-route to the new carrier's switch. The old service MUST disconnect before the new service can take control of the number you're porting. That's just the way it is. Further, it's the way the FCC *wants* it to be. Their directive to ALL carriers is very specific: if a valid, complete and correct port request comes through, the carrier MUST act without unreasonable delay. They MUST cancel service and release the number for porting to the new carrier. They are NOT allowed to refuse or delay the port without a valid technical reason. They are NOT allowed to initiate contact with the customer to try and get them to stay or ask them what their intentions are. No, they cannot call to ask whether or not you really really meant to cut service now, or to find out if you REALLY know what number porting even means. All they are permitted to do is disconnect the service right then and there and send the customer their final bill. That's it, and nothing more. > Canceling the service and porting the number are totally two different > things. Nope, you're wrong. Porting the number necessitates canceling service. You cannot have a port without the old service being canceled. How many times must this be repeated before it's drilled into your thick skull? > The best business model is basically how you serve the customer best and > possibly let them come back even when they look dissatisfied and leaving for > some other service provider at the moment. Actually, you are permitted to come back at any time. In fact, if you had to pay an ETF when you left Sprint, it's possible for your ETF to get refunded if you go back with Sprint within 60 days. However, Sprint can't directly target you to ENTICE you to come back. You have to decide to do that all on your own. > This sick bastards want to be the boss not the server of the customer. No, they're just doing their job, as they were told to do it. And they are told to do it this way because idiots like you elected people who made sure the policy was written this way. > SPRINT SUCKS. No, you do. SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? Legality has nothing to do with it. Its not technically possible - how many times does this have to be pointed out to you. DROP IT! The only unknown here is why you can't understand this. > Then the carrier should first ask the customer what exactly they want by > porting. Because it doesn't necessarily mean you want to cancel the service > although there maybe high probability for that. Porting = Cancellation with prior carrier. If you don't want to cancel the service, you won't get ported. You don't have a choice otherwise. > Canceling the service and porting the number are totally two different > things. Its the same thing. Stop making up your own definition. >> Look, what if someone for some unknown reason decided to subscribe for >> two >> different cell phone carriers with the same number. Is that illegal? > > Legality has nothing to do with it. Its not technically possible - how > many times does this have to be pointed out to you. DROP IT! He did, five days ago. SignatureMike > Look, what if someone for some unknown reason decided to subscribe for two > different cell phone carriers with the same number. Is that illegal? If not. [quoted text clipped - 17 lines] > > This bastards will bite your heel when you leave. Your real issue is with AMP'd for not informing you of what was going to happen ... or yourself if you simply did not read or listen. What happened is mandated by the FCC to work that way. http://www.fcc.gov/cgb/consumerfacts/numbport.html SignatureThomas T. Veldhouse Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0 > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Apples-to-oranges comparison. > I don't think it is even legal to cancel the service without a written or > verbal notice from the customer. Oh, sh.t... I'm in trouble then. I've "illegally" ported twice. :) > Need to check the contract. There was no porting issue when I subscribed it > five years ago and I didn't sign any new contract since then. Could become a > hot legal issue in the future. Or not. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Even if you withdraw [quoted text clipped - 31 lines] > all >> doubt. Christ, even my grandkids don't whine as much as you! You caused your own problems. You are too stupid to understand that your actions caused your problems. Do the world a favor and go play with your faggot "fancy Hollywood phone", and enjoy your "free" Bluetooth...that one was a hoot! The AMP'D CSA saw that you were a sucker, and used the whole playbook at you! Honu > This sick bastards knows the inconvenience of disconnecting the service > early and simply backstabbing the old loyal customers who try to switch to > a > new and better service provider instead of trying to improve their > service. Did you even read the sentence you wrote above? Even someone as brain damaged as you can see that it makes no ssense whatsoever. > I don't think it is even legal to cancel the service without a written or > verbal notice from the customer. I'll type this slowly, because I know you cannot read very fast.... When you authorized AMP'D to transfer your number, you demonstrated *INTENT* to disconnect your Sprint service. I know it is a big word...maybe you can find an adult to help you with it. You are either a crybaby or a moron...oh wait...you are both! Honu > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Even if you withdraw > all of your money to other bank's checking account and tell them exactly > that's what your are doing, they simply wouldn't close your account without > your ID and a signature in a account closing form. Not relevant, entirely different. Please try to understand the porting process. > This sick bastards knows the inconvenience of disconnecting the service > early and simply backstabbing the old loyal customers who try to switch to a > new and better service provider instead of trying to improve their service. YOU abandoned Sprint, no loyalty on your part for sure. > I don't think it is even legal to cancel the service without a written or > verbal notice from the customer. That's correct, you didn't think. It IS legal for the old carrier to cancel your account after you request a porting. > Need to check the contract. There was no porting issue when I subscribed it > five years ago and I didn't sign any new contract since then. And there still isn't any porting issues. > Could become a hot legal issue in the future. Riiiiiiiighht > Moron, if you go to a bank and try to cancel your checking account, they > wouldn't do it without your signature and a valid ID. Even if you withdraw > all of your money to other bank's checking account and tell them exactly > that's what your are doing, they simply wouldn't close your account without > your ID and a signature in a account closing form. Your ignorance is no execuse. You should have been informed by AMP'd that this would happen. What happened is because a law was passed mandating it to be that way. You got what the Feds mandated. If AMP'd didn't tell you that porting the service over was going to cause you an immediate disconnect with Sprint then it was AMP'd that screwed you, not SprintPCS. > This sick bastards knows the inconvenience of disconnecting the service > early and simply backstabbing the old loyal customers who try to switch to a > new and better service provider instead of trying to improve their service. > > I don't think it is even legal to cancel the service without a written or > verbal notice from the customer. A port is a legal request to discontinue service. It is spelled out very concisely here: http://www.fcc.gov/cgb/consumerfacts/numbport.html Good Day. SignatureThomas T. Veldhouse Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0 > Suppose I didn't cancel and never cancel with Sprint, I will have to > continuously pay the monthly bill anyway (the contract hasn't expired yet [quoted text clipped - 4 lines] > makes it clear that he/she does want to cancel. I may use two cell phones > with the same number with two different carriers as some may want to. umm... you CAN'T "use 2 cell phones with the same number with two different carriers" when you call and say "I'd like to port my number to AMP'D" they do just that.. port your number to AMP'D... your phone number is now going to AMP'D... problem is you haven't gotten your phone yet.... since sprint did what you asked I can't understand how its their fault. Now, let me say I have had Nextel for 6 years, and I just moved to sprint, I called and ported my number, they sent me the phone with a temp number, and when they came in I had to call back and port the number from nextel to sprint. This is what you should of done with AMP'D.. told them to send your phone with whatever number theyd like, and when the phone comes in, call sprint and port it. Since the merger but if you keep a level head, and speak in a firm, but not angry tone, I've never had a problem getting what I wanted in the end. Now, from sprints point of view, if you call up bitching and moaning about how THEY screwed up, why are they going to care? they already lost you as a customer, what possible advantage could they have by giving you anything >> Hopefully this information will be helpful to you... >> [quoted text clipped - 94 lines] > > SPRINT SUCKS. Supertech (A.K.A. StupidTech) SUCKS! Honu > Suppose I didn't cancel and never cancel with Sprint, I will have to > continuously pay the monthly bill anyway (the contract hasn't expired yet > and I did not show verbally nor by written intention to cancel it). There is > nothing for Sprint to lose by not disconnecting it at all until the customer > makes it clear that he/she does want to cancel. I may use two cell phones > with the same number with two different carriers as some may want to. Ummmm, that's a technical impossibility. You obviously don't understand how number portability works. > This is nothing more than a backstabbing. Wrong. Y'know, my friend, I attempted to explain how the process works calmly, without flaming or insulting you. I would have appreciated you listening to me, but you seem to have... not done that. I've successfully ported my number twice. It's in a block originally assigned to Verizon Wireless here in SoCal. And by the way, the reason that you can't have the same number on two different carriers simultaneously is this: When you port from A to B, and someone calls you, a database lookup is done in A's database, and that lookup tells the caller's cellular network that B is the current carrier. The database only points to one network at any given time. You didn't get screwed over... sorry. SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. > Suppose I didn't cancel and never cancel with Sprint, I will have to > continuously pay the monthly bill anyway (the contract hasn't expired yet > and I did not show verbally nor by written intention to cancel it). Yes you did- porting a number, as several people here have already pointed out, AUTOMATICALLY CANCELS YOUR OLD SERVICE. Porting essentially gives your new carrier your authorization to cancel your old service for you. > There is > nothing for Sprint to lose by not disconnecting it at all until the customer > makes it clear that he/she does want to cancel. Oh, for the love of God, listen to what everyone is telling you- it's an automated system. Sprint reliquishes your number to Amp'd then closes your account, all automatically. > I may use two cell phones > with the same number with two different carriers as some may want to. No, because you CAN'T have the same number with two providers. It doesn't work that way. You COULD call Sprint and reactivate your old account with a new number to avoid the cancellation fee you currently owe them, however. > This is nothing more than a backstabbing. > > No concern for customers. Sprint doesn't have a choice in this matter. You ported the number- that's a cancellation. If you didn't know that, don't blame Sprint for your ignorance of the system. Your new provider (or dealer) should have explained it to you. > Sprint sucks and any carrier does the came thing sucks. Then I guess every carrier sucks, because every single one does the same thing because that's how porting works. Go port your number from Amp'd to someone else tonight and Amp'd will shut off your service too, because that's how porting works. > SPRINT SUCKS. I'm guessing they won't miss you much either... >> <snip> >> [quoted text clipped - 45 lines] > http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 > 3035b4e5 "Fancy Hollywood Cellphone"? What are you...three years old? You get a no name phone....and you think you are getting a deal? Free Bluetooth? There is no such thigh as "paid" Bluetooth. Either the handset has Bluetooth, or it doesn't. No carrier charges for the use of Bluetooth if the handset is equipped with it. You really area a moron. Honu >> <snip> >> [quoted text clipped - 45 lines] > http://www.inphonic.com/specialoffer.aspx?cid=34312_8909c4f678194517b91c0428 > 3035b4e5 You authorized the transfer of number before your Sprint account was closed. Then you whine when you can't use your phone with Sprint? You need to change your handle to StupidTech. Honu > Moron, I paid phone bill on time never late, never unpaid because it was > set [quoted text clipped - 7 lines] > > Sprint sucks. There is obviously something that you are not telling. You were not disconnected for "no reason". Honu i thought amp'd was sprint... > Even before I cancel the service, Sprint disconnected my cell phone. After > subscribing it for 5 years, this is a very nice(?) way to treat a loyal > customer. I'm switching to AMP'D. I have no phone service for 4 days > thanks > to this crooked Sprint. > Even before I cancel the service, Sprint disconnected my cell phone. After > subscribing it for 5 years, this is a very nice(?) way to treat a loyal > customer. I'm switching to AMP'D. I have no phone service for 4 days > thanks > to this crooked Sprint. So long! You'll be begging in 3 months to come back! If you think Sprint is bad, wait till you see just how horrendous AMP'D is. I think they call it AMP'd because customers are shocked to see how bad it is! > Even before I cancel the service, Sprint disconnected my cell phone. After > subscribing it for 5 years, this is a very nice(?) way to treat a loyal > customer. I'm switching to AMP'D. I have no phone service for 4 days thanks > to this crooked Sprint. I just happened by, you'll get no help here, there are about 5 people in this group that are either company chumps or old, diabetic, fat, blind, undersexed guys who will flame anyone who has the smallest let alone largest problem with sprint. If you would have posted saying another carrier, you would have greased you...whatever the issue, I agree with you bud, Sprint sucks and so do you five who are in here when your not on your CB radios. Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 >> Even before I cancel the service, Sprint disconnected my cell phone. After >> subscribing it for 5 years, this is a very nice(?) way to treat a loyal [quoted text clipped - 8 lines] > bud, Sprint sucks and so do you five who are in here when your not on your > CB radios. And this, from a guy that can't even spell "Jim." <g> SignatureNotan >>> Even before I cancel the service, Sprint disconnected my cell phone. After >>> subscribing it for 5 years, this is a very nice(?) way to treat a loyal [quoted text clipped - 10 lines] > > And this, from a guy that can't even spell "Jim." <g> at least I use my name Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 >> And this, from a guy that can't even spell "Jim." <g> > > at least I use my name So do I. What's your point? SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. >>> And this, from a guy that can't even spell "Jim." <g> >> >> at least I use my name > > So do I. What's your point? simple you old men in this group moan and grown whenever someone post their opinion that is contrary to yours.....simple Sprint sucks. Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 >>>> And this, from a guy that can't even spell "Jim." <g> >>> at least I use my name >> So do I. What's your point? > > simple you old men in this group moan and grown whenever someone post > their opinion that is contrary to yours.....simple Sprint sucks. I certainly don't object to varying opinions... In fact, I welcome them. What I object to is stupidity. SignatureNotan >>>>> And this, from a guy that can't even spell "Jim." <g> >>>> at least I use my name [quoted text clipped - 6 lines] > > What I object to is stupidity. so if you feel someone is not of the same knowledge of you, you rip him apart instead of help or clear up his misunderstanding. when I posted awhile back I got out of my contract with no hassle because sprint lied about roaming on an unlimited plan, I got hit with all kinds of flames, whenI came in here today and saw you all hitting on this guy I felt a need to comment. Some in this group act like they own stock in Sprint. Sprint may be great where several people live, but the U.S. is pretty large, and since they have decided to borrow service in MIchigan they can't provide the service they provide to most others. Instead of trying to trick people in Michigan they need to pull out and stay where they are productive. Like many other cell companies do that can't provide adequate service. Let me rant with an example. In January Sprint and Alltel signed a reciprocal agreement in Michigan to be each others primary first back up. So if you are a Sprint customer and no sprint tower is available you are switched first to Alltel, then to Verizon. The same in reverse, an Alltel customer who cannot find a tower gets switched first to Sprint then to Verizon. Alltel never charges its customers roaming in their home area and most other areas of the country. Alltel and Sprint agreement is such that either companies charges the other for usage on their towers in Michigan. Well Alltel lives up to that. However if you are a Sprint customer based in Michigan Sprint charges you for use of Alltels tower with roaming charges even though its free to them. Now that is a total ripoff. Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 >>>>>> And this, from a guy that can't even spell "Jim." <g> >>>>> at least I use my name [quoted text clipped - 8 lines] > so if you feel someone is not of the same knowledge of you, you rip him > apart instead of help or clear up his misunderstanding. <snip> I didn't say "uneducated," I said "stupidity." There's a difference. SignatureNotan >> so if you feel someone is not of the same knowledge of you, you rip him >> apart instead of help or clear up his misunderstanding. [quoted text clipped - 4 lines] > >There's a difference. Between Jimbo and SuperSchmuck this thread has both covered. Check out just how many people did jump on his original thread: just one (Jeremy; big surprise). SignatureMike | Instead of trying to build newer and bigger weapons | of destruction, we should be thinking about getting | more use out of the ones we already have. >>>>>> And this, from a guy that can't even spell "Jim." <g> >>>>> at least I use my name [quoted text clipped - 9 lines] > apart instead of help or clear up his misunderstanding. when I posted > awhile back I got out of my contract with no hassle because sprint lied jjim, what you need to do is go back and read this thread from the beginning. What you'll see - if you approach it with an open mind - is a senseless rant by Supertech about a problem he IMAGINES was caused by Sprint when, in fact, it was nothing more than his own actions that occasioned his problem. This was explained politely at first and then more forcefully as he lashed out, refusing to believe what everyone - and not just apologists for Sprint (if any are involved) - was telling him. Sort of like a child throwing a temper tantrum. Before you compare apples and oranges, at least have the common sense to take a look in the fruit bin and see what's there. >>>>>>> And this, from a guy that can't even spell "Jim." <g> >>>>>> at least I use my name [quoted text clipped - 21 lines] > Before you compare apples and oranges, at least have the common sense to > take a look in the fruit bin and see what's there. I took your advice, reread the entire thread, and do apologize to the bulk of this group, I should have read before I ranted. I guess I had a chip on my shoulder about when I was cancelling Sprint for a good reason and got flamed. Thanks for reigning me in. Signaturegone in less than one second---------->>>>>>>>>>>> jjim..........registered linux user 281836 <snip> > I took your advice, reread the entire thread, and do apologize to the bulk > of this group, I should have read before I ranted. I guess I had a chip > on my shoulder about when I was cancelling Sprint for a good reason and > got flamed. Thanks for reigning me in. Kudos to you, for coming back with an apology. It takes a man. SignatureNotan > <snip> > [quoted text clipped - 5 lines] > > Kudos to you, for coming back with an apology. I'll second that. SignatureMike >> Kudos to you, for coming back with an apology. > > I'll second that. OMG! An outbreak of civility. On Usenet, even! Nice to see. I thought it was a forgotten art. you wouldn't know an apology if it beat you in the grill, mejo. > <snip> > [quoted text clipped - 7 lines] > > It takes a man. jjim, wrote the following at or about 2/15/2007 7:06 AM: > [snip] >> more forcefully as he lashed out, refusing to believe what everyone - [quoted text clipped - 8 lines] > on my shoulder about when I was cancelling Sprint for a good reason and > got flamed. Thanks for reigning me in. No problem. As others have remarked, "it takes a set..." We all have our share of war stories in dealing with the various cellular companies. There are enough problems with them to keep in chat mode forever. It's certainly not necessary to beat them up for doing exactly what the customer asks for and the law requires. We save THAT beating for the idiots that don't learn<g> However if you are a Sprint > customer based in Michigan Sprint charges you for use of Alltels tower > with roaming charges even though its free to them. Now that is a total > ripoff. I live in Michigan. My wife and I have made calls from all over Michigan. Before we got the c |
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