7minutes in Heaven-Sprint Retention

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justin lee - 12 Feb 2007 20:12 GMT

Sprint has instituted a policy of no more than Seven minutes per call for
Nextel Retention. I wonder what happens when it goes over that. Does the
snake eat its tail? Do I get my virginity back? Does the Sprint-Nextel
merger reverse itself?Just one more contradictory DAILY policy change for
the employees of Nextel. Good times.

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Dr Nick - 14 Feb 2007 05:36 GMT

> Sprint has instituted a policy of no more than Seven minutes per call for
> Nextel Retention. I wonder what happens when it goes over that. Does the
> snake eat its tail? Do I get my virginity back? Does the Sprint-Nextel
> merger reverse itself?Just one more contradictory DAILY policy change for
> the employees of Nextel. Good times.

my guess would be that the operator has 7 minutes to "keep the customer" if
7 minutes goes by and they can't convince the customer to stay with
sprint/nextel (through free phones... free minutes.. free months etc.) then
they process the cancelation... Sort of similiar to how AOL has a policy of
you having to say you want to cancel 3 times during a call before they will
actually do it (and thats their REVISED policy, they used to be much worse
about it)

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