Phone say's that HANDLER is needed

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MPN - 18 Feb 2007 20:56 GMT

Hello everyone:

I just got a new Samsung SPHm610 phone. I also bought Xingtone 5.0 to make
and install a ringtone.

I configured it exactly by the instructions, but when I download the
ringtone to my phone, it says that I need a "Handler." I called Sprint, and
they said that they didn't support 3rd party devices or software.

I IM'ed with Xingtone's Tech Support with really NO help from them.

Does anyone have an idea how to resolve this problem?

Thanks in advance,
Mike

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Hertz_Donut - 19 Feb 2007 02:42 GMT

> Hello everyone:
>
[quoted text clipped - 12 lines]
> Thanks in advance,
> Mike

Are you certain that the software is compatible with your model phone?
If so, did you install any necessary software on your phone?

Honu

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MPN - 19 Feb 2007 04:26 GMT

Honu,

The software listed my phone by Make / Model; I set all the settings
correctly. I had a program called Wavetones Studio 4.7 that worked great
with my last phone. I subscribed about a year ago, but when I went to use it
the other day, I got a dialog box saying that it had expired, and that a new
version was available.

When I went to their site, it was no longer in service, so I bought Xingtone
5. Unfortunately, their customer support SUCKS ! ! !

Thanks for your help,
Mike

>> Hello everyone:
>>
[quoted text clipped - 17 lines]
>
> Honu

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dafydd - 19 Feb 2007 23:48 GMT

Typically, this error means that the actual file you are attempting to
download is not compatible with your phone.
I double checked the website for xingtone and yes your phone is
supposed to be supported based on the drop down list they provide.
You might want to take advantage of their email support, since you
said that you had no luck with their chat support. xingtone
themselves
are your only available source of help really to resolve this as it
is their software that they claim is compatible with your phone.
Myself, I would probably request a refund since it is not working, and
use one of the free ringtone makers available online. For example
'myxertones.com' allows you to upload the song, decide what portion of
the song you wish to use, and delivers it to your phone via sms link,
or you can directly download it via wap. this site is 100% compatible
with my m500 which was realeased by smasung, about the same time as
the 610, and i would think would work beautifully for you as well.
the same site also allows you to create wallpapers.

>when I download the
> ringtone to my phone, it says that I need a "Handler." I called Sprint, and
[quoted text clipped - 6 lines]
> Thanks in advance,
> Mike

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MPN - 20 Feb 2007 04:07 GMT

Thanks so much for the info on Myxertones ! ! !

Mike

> Typically, this error means that the actual file you are attempting to
> download is not compatible with your phone.
[quoted text clipped - 25 lines]
>> Thanks in advance,
>> Mike

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