As a new Sprint customer, I'm less than impressed at their website and
its lack of user-friendliness and utter disorganization. I have tried
to download ringtones (or "ringers," as Sprint apparently chooses to
call them), but their website makes it impossible to do so. Dead
links, empty pages, constant prompting to sign back in...all of it
makes for a bad impression of this huge company.
Yes, I know...they are "revamping"their site. Perhaps they should wait
until they have a workable site and then go live with the new site
rather than subject visitors to the annoyances of a crappy unorganized
website.
Barry
FloydinTampa - 15 Jul 2007 00:16 GMT
. Dead links, empty pages, constant prompting to sign back in...all of it
> makes for a bad impression of this huge company.
I also can't believe that a company that reportedly has over 50 million
customer can't get their customer service or thier website organized so that
it works. I hate to say it, but I believe that even I, as a non
professional, could do better that these spcs excutives that are making big
salaries. The reason things are so sorry, is probably a lack of
skill/organization at the very top, and stuff flows downhill.
Paul Miner - 15 Jul 2007 01:53 GMT
>I also can't believe that a company that reportedly has over 50 million
>customer can't get their customer service or thier website organized so that
>it works. I hate to say it, but I believe that even I, as a non
>professional, could do better that these spcs excutives that are making big
>salaries. The reason things are so sorry, is probably a lack of
>skill/organization at the very top, and stuff flows downhill.
Every armchair quarterback thinks he/she could do better, but you
rarely see any of the talkers get out there and do it.

Signature
Paul Miner
dafydd - 16 Jul 2007 18:18 GMT
That is a problem, and we are working on it. <~~ entended to get a
smile.
As a friend on the inside, I can agree to a point that the site could
be better maintained.
Unfortunately, I do not have the training myself to help them with
that. There are sometimes
however, problems reported with the website that can be easily solved
by clearing the cookies
[at least the sprint related ones] and the temporary internet files
from your internet browser,
closing then relaunching the browser. I wish I were given a quarter
for each time that some
major 'problem with sprint's site' was magically overcome by this
simple proceedure.
Also, please allow pop-up from the site, as manytimes, especially
relating to viewing bills,
and bill archives, a new window tries to open to show these.
Yes I know that doesnt fix ALL of the website issue's, but it will if
followed, cut down on
unneccessary calls and or emails to fix something that we cannot do
without your assistance.
We do appreciate feedback regarding the site operations, and we
encourage reporting of outages
that are effecting our customers experience. Please continue to
submit that, after trying the above
mentioned fix, if it does not cure the issue.
A friend on the inside :-)
> As a new Sprint customer, I'm less than impressed at their website and
> its lack of user-friendliness and utter disorganization. I have tried
[quoted text clipped - 9 lines]
>
> Barry