Has anyone gotten the notice that Sprint decided to change their billing
date? For the six years I've been with Sprint my billing date has been the
26th of the month, last month I got a notice saying it will now be on the
13th. I'm on a limited, structured income and can't deal with another bill
during the beginning of the month so I called them. I was told they would
bill the discounted amount, $30.21 that day (June 25th) and bill the rest of
it, $47.97, next month on July 26th and would change my billing date back to
the 26th. Needless to say this wasn't done and I was billed for both the
same day, the 26th of June. When I found out I called them and told them
they needed to 'refund' the $47.97 because living on a structured income I
don't have any money to spare each month and I had just wrote a check for my
rent and it will not clear if the money is not refunded to the account. I
was transferred to three people within an hour and had to explain the ordeal
to each one and finally got a woman who said she arranged for a refund, not
a credit. Well, that was a lie too, it turned out it was a credit. I called
basically screaming asking why I've been lied to. I spent another hour on
the phone with multiple CRSs and supervisors in the customer care and
customer finance departments. The last one said she'll call me back, which
she did and told me she couldn't do anything. Unacceptable I told her. I was
told 10 business days ago that it was done and now you tell me it can't be.
I had to borrow money to allow my rent check to clear from Sprint's screw
up. I guess being a good customer for six years doesn't mean anything to
them. Another hour on the phone being transferred all over creation, I
finally got a supervisor that said he'd refund my money. This was this past
Friday and the money hit my account yesterday. Does anyone think they might
cancel my account now that they've been doing this with problem customers? I
haven't complained in a very long time to Sprint and for the most part I
don't really call them. The last time was back in February when I re-newed
my contract. The main reason I ask is 1) they always say they can't make
refunds and now they did, 2) the refund hit my account in one business day
(my bank is closed on Saturday anyway) and 3) I can't access my billing and
payment information on their website, it logs me out. I was thinking since
they changed my billing date I might not be able to access their website but
the last CSR I spoke assured me it was a wireless web problem. I told her I
was accessing the website from my desktop computer so why would a wireless
web problem affect my access... and only to my billing information?

What gives Sprint the right to change people's billing date to their
convenience?

I spent over three hours on the phone with them to get their f**k up
rectified and now I'm worried they'll cancel my service because of it. Any
other phone carrier doesn't offer what I have now for the same price: $40
for 1,000 minutes, N&W start at 8 and free Internet. ATT&T wants that amount
of money just for data on their Treo phones (I have a Treo 650).