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Cellular Phone Forum / Providers / Sprint PCS / September 2007upgrade phone ripoff
Been a Sprint/Nextel customer for 15 years. Never missed a payment, usually between $80 and now $110/month. I'd like to upgrade to either Blackberry or Treo. But prices for existing cusomers are astronomical. New customers can get the 8830 for $199, but if I wanted to get it, it would be $549! Why are longtime loyal customers penalized when someone who walks in off the street gets a 70% discount? It's as if the thousands of dollars I've paid to Sprint over the years means nothing, but they cater to someone whose never paid them one penny!!?? Advice? Much appreciated, and apologies if this has already been discussed. Thanks. >Been a Sprint/Nextel customer for 15 years. Never missed a payment, usually >between $80 and now $110/month. I'd like to upgrade to either Blackberry or [quoted text clipped - 9 lines] >Advice? Much appreciated, and apologies if this has already been discussed. >Thanks. You are currently under contract "paying off" the subsidy you got last phone upgrade. In news:bPCdnSROpPafz0HbnZ2dnUVZ_gCdnZ2d@adelphia.com "MAS" <mas215@comcast.net> wrote: > It's as if the thousands of dollars I've paid to Sprint over the years > means nothing, but they cater to someone whose never paid them one > penny!!?? The thousand of dollars you've spent means you're likely to spend thousands of dollars more, even if they don't give you a free phone. Someone who's never paid them a penny is someone who just might pay them thousands of dollars in the future.  SignatureBert Hyman St. Paul, MN bert@iphouse.com > Been a Sprint/Nextel customer for 15 years. Never missed a payment, > usually between $80 and now $110/month. I'd like to upgrade to either [quoted text clipped - 11 lines] > Advice? Much appreciated, and apologies if this has already been > discussed. Thanks. You didn't say how much time you have left under your current contract. If you are eligible for upgrade (generally 22 months on a 24 month contract), you won't have to pay full price. >> Been a Sprint/Nextel customer for 15 years. Never missed a payment, >> usually between $80 and now $110/month. I'd like to upgrade to either [quoted text clipped - 14 lines] >you are eligible for upgrade (generally 22 months on a 24 month contract), >you won't have to pay full price. Truth be told Spint doesn't give a sh.t about current customers. I've sent back and forth with them over this for over a month. I've been out of contract for over a year, but had a lost phone I replaced about six months after I fell out of contract. I went ahead and paid full price for it to avoid a new contract. Guess what? They count that as an UPGRADE and as such I'm not eligible to get an "upgrade" discount on a new phone, even if I'm willing to go under a new service agreement. AFter three weeks of griping, they finally said they'd give me the $150 maximum upgrade discount, but that STILL makes you pay more than a new customer fresh off the street who has never been with Sprint. So, as the OP noticed, they don't give a sh.t about you if you are an existing customer. >>> Been a Sprint/Nextel customer for 15 years. Never missed a payment, >>> usually between $80 and now $110/month. I'd like to upgrade to either [quoted text clipped - 31 lines] > So, as the OP noticed, they don't give a sh.t about you if you are an > existing customer. I would still like to know the OP's status as far as contract goes. While I have heard of your situation before, in the past it has been attributable to changing phones on the account triggering a new contract date, not necessarily denying the upgrade price. This also has been resolved with enough perseverance in favor of the account holder. That's why I would like to know his contract status. > Been a Sprint/Nextel customer for 15 years. Never missed a payment, usually > between $80 and now $110/month. I'd like to upgrade to either Blackberry or > Treo. But prices for existing cusomers are astronomical. New customers can > get the 8830 for $199, but if I wanted to get it, it would be $549! You can get a new or nearly-new Sprint Treo 700P on eBay for around $200, and ask Sprint to switch service to it. (A 650 would be well under $200, and will do nicely if you don't plan to put any large applications or documents on it, and you don't need Power Vision.) If your old phone still has any value, you can then sell it on eBay. I did precisely this (except that my wife got my hand-me-down Treo 650 so she can have hands-free phone service in her car, come the new California laws on 7/1/08. >> Been a Sprint/Nextel customer for 15 years. Never missed a payment, usually >> between $80 and now $110/month. I'd like to upgrade to either Blackberry or [quoted text clipped - 11 lines] >so she can have hands-free phone service in her car, come the new >California laws on 7/1/08. Best bet is to go through retention or Executive Services. try: 817-215-3077 > Been a Sprint/Nextel customer for 15 years. Never missed a payment, > usually between $80 and now $110/month. I'd like to upgrade to either [quoted text clipped - 11 lines] > Advice? Much appreciated, and apologies if this has already been > discussed. Thanks. If you can bear losing your phone numbers, cancel your account and have your spouse sign up as a new customer. > Been a Sprint/Nextel customer for 15 years. Never missed a payment, > usually between $80 and now $110/month. I'd like to upgrade to either [quoted text clipped - 11 lines] > Advice? Much appreciated, and apologies if this has already been > discussed. Thanks. Well since you're not responding to any posts, I have to assume that you are currently under contract. >But prices for existing cusomers are astronomical. Prices for existing customers under contract are definately high, but they subsidized a phone for you already. You can't expect them to do it more than once while you're under contract. >New customers can get the 8830 for $199, but if I wanted to get it, it >would be $549! A new customer is commiting to a 2 year contract, they already have you. > Advice? Much appreciated, and apologies if this has already been > discussed. Own up to your commitment, or pay the ETF and look elsewhere. There are alternatives. >>New customers can get the 8830 for $199, but if I wanted to get it, it >>would be $549! >A new customer is commiting to a 2 year contract, they already have you. Ah, but if you are out of contract and willing to go under a new service agreement, you STILL pay much more than a brand new customer off the street. That's how Sprint screws their existing customers. I was under contract and lost a phone, so paid full price for a replacement. Guess what - Sprint counted that as a NEW phone and began my upgrade eligible date from that date, not from the date they "subsidized" the phone I lost. Sprint doesn't give a flying f.ck about their existing customers. > I was under contract and lost a phone, so paid full price for a > replacement. Guess what - Sprint counted that as a NEW phone and > began my upgrade eligible date from that date, not from the date they > "subsidized" the phone I lost. > > Sprint doesn't give a flying f.ck about their existing customers. And they still don't understand why people are bitching and congress is looking into their games. I don't mind commiting to a 2 year contract with a subsidized phone, I do mind having my contract extended for similar events to what you said, and for such things like adding a texting plan for my kids, or adding minutes to my plan. That is just plain wrong. And Sprint isn't the only one guility of this, but it does seem more previlent with the CDMA carriers like them and VZW. I do understand getting a subsidized phone is costing the carrier on the agent money, over the two years the more then make it back, plus. Fine thats OK, thats what its all about. I don't have a problem with it, as mentioned earlier. So know I use AT&T, I buy unlocked phones, they don't bother me when I add or subtract features, they don't extend my contract, unless I get a new phone, as I did when I added my kids to my plan. Sure they have their issues to. |
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