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Cellular Phone Forum / Providers / Sprint PCS / November 2007Can't See Bill Or Pay Online
I received a text message from Sprint on Nov 6th informing me that Sprint's billing system was being upgraded through the 8th and changes couldn't be made to my account. I went to sprint.com on the 10th and found I needed to update my user name and password. Today I want to pay my bill and find that I can't see or pay online. I did a Google and found no reference to any similar problems with Sprint's new Web site. I tried turning off the McAfee firewall and using another computer with a different operating system but still when I click the <Pay Now> button, I see "This feature is temporarily unavailable. Please try again later." I was able to pay with *3 but would like to see a bill. Am I the only one seeing this problem? ... Dean >I received a text message from Sprint on Nov 6th informing me that Sprint's >billing system was being upgraded through the 8th and changes couldn't be [quoted text clipped - 8 lines] > > Am I the only one seeing this problem? ... Dean I see it also. In my opinion, forcing customers to choose a new password could present a hardship. It's arguable, but it may be reason to end a contract without an etf. >>I received a text message from Sprint on Nov 6th informing me that Sprint's >>billing system was being upgraded through the 8th and changes couldn't be [quoted text clipped - 12 lines] >could present a hardship. It's arguable, but it may be reason to end a >contract without an etf. Just curious, on what grounds would it justify waiving the etf?  SignaturePaul Miner LOL, Paul, are you kidding ? Since when do the posters here need any grounds other than the ones that suit their personal agendas ? >>>I received a text message from Sprint on Nov 6th informing me that >>>Sprint's [quoted text clipped - 17 lines] > > Just curious, on what grounds would it justify waiving the etf? >>>I received a text message from Sprint on Nov 6th informing me that >>>Sprint's [quoted text clipped - 17 lines] > > Just curious, on what grounds would it justify waiving the etf? Denying a customer the access to his/her account as promised in the contract. >>>>I received a text message from Sprint on Nov 6th informing me that >>>>Sprint's [quoted text clipped - 20 lines] > Denying a customer the access to his/her account as promised in the > contract. Except that what they are doing is in direct response to an FCC directive. Not a company policy- your government at work. >>>>I see it also. In my opinion, forcing customers to choose a new >>>>password could present a hardship. It's arguable, but it may be [quoted text clipped - 7 lines] >Except that what they are doing is in direct response to an FCC directive. >Not a company policy- your government at work. The FCC order SPrint to force a password change? >>>>>I see it also. In my opinion, forcing customers to choose a new >>>>>password could present a hardship. It's arguable, but it may be [quoted text clipped - 9 lines] > > The FCC order SPrint to force a password change? Yep- as part of a security crackdown ordered for all telcommunications companies. The 118 page decision is available on the FCC website and gives very detailed information of the changes required. It even has the arguments made by the telcos outlining the huge inconvenience this would cause for users. http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-07-22A1.pdf Very interesting. I had a feeling something was up when my Internet, wireless and land line provider all changed the way I sign on. Logging on to each Web site is now a bit more difficult but not as irritating as going through TSA to get on an airplane. So how can Comcast and Embarq have updated their security without the problems Sprint is having? ... Dean >> The FCC order SPrint to force a password change? > [quoted text clipped - 5 lines] > > http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-07-22A1.pdf > >>>>I see it also. In my opinion, forcing customers to choose a new > >>>>password could present a hardship. It's arguable, but it may be [quoted text clipped - 9 lines] > > The FCC order SPrint to force a password change? I don't know about Sprint, but COX forces me to change the *main* ID & PW which I had since COX took over @HOME. BTW, they just require alphabet+numeric, and no longer accept "underscore" which I had with the original PW > >I received a text message from Sprint on Nov 6th informing me that Sprint's > >billing system was being upgraded through the 8th and changes couldn't be [quoted text clipped - 12 lines] > could present a hardship. It's arguable, but it may be reason to end a > contract without an etf. Same here, I just can't keep up with Sprint web page with either Passwrd problem, or web code issue (?). Few weeks ago I tried to logon my account but can't. |
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