contacting Sprint

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newman - 21 Dec 2007 01:37 GMT

I need to contact Sprint about my latest bill and would prefer to do this by
email rather than phone.

I've heard mention of 'ecare', but I just cannot find the proper way to
send an email to get support when I access my account online. When I click
'Contact Us", it just says to send an email about Products and Services, but
in my case I would like to get my bill corrected.

How do get email support with Sprint??

I could of course use *2, but the last time I did this they told me they
would do something and it never happened.

Thanks

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Seth Goodman - 21 Dec 2007 05:33 GMT

In article <2NEaj.17516$c82.8752@trnddc01> on Fri, 21 Dec 2007 01:37:02
GMT, newman wrote:

> I need to contact Sprint about my latest bill and would prefer to do this by
> email rather than phone.
[quoted text clipped - 5 lines]
>
> How do get email support with Sprint??

Click on "Support", then under "Helpful Links" on the right, click on
"Email Customer Care >"

Direct URL:
http://search.sprint.com/inquiraapp/contact.jsp

Signature

Seth Goodman

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newman - 21 Dec 2007 14:47 GMT

Thanks Seth.

I should have seen this.

Now if I can just describe my problem in 52 characters...
In article <2NEaj.17516$c82.8752@trnddc01> on Fri, 21 Dec 2007 01:37:02
GMT, newman wrote:

> I need to contact Sprint about my latest bill and would prefer to do this
> by
[quoted text clipped - 8 lines]
>
> How do get email support with Sprint??

Click on "Support", then under "Helpful Links" on the right, click on
"Email Customer Care >"

Direct URL:
http://search.sprint.com/inquiraapp/contact.jsp

Signature

Seth Goodman

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Seth Goodman - 21 Dec 2007 15:05 GMT

In article <cmQaj.4$6V3.0@trnddc08> on Fri, 21 Dec 2007 14:47:36 GMT,
newman wrote:

> Now if I can just describe my problem in 52 characters...

Don't even try - the response to that screen will just be a list of
FAQs, followed by a "Continue" button to *really* email e-care if the
FAQs didn't answer your "question". Sorry, I should have pointed that
out.

You're also better off using the web form than emailing direct, as the
SSL web form has a place for account PIN. If you email direct, you won't
want to send your account PIN unencrypted (at least I wouldn't). Without
the PIN, the need to validate your account will slow up their response.

My own personal experience with e-care has been good. They may take a
day or two to answer your query, but, overall, they seem to know what
they're doing. (Horror stories about *all* aspects of Sprint CS abound,
of course - YMMV.)

Signature

Seth Goodman

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TL Mitchell - 21 Dec 2007 05:36 GMT

>I need to contact Sprint about my latest bill and would prefer to do this
>by
[quoted text clipped - 8 lines]
>
> How do get email support with Sprint??

Last reply I got the return addy was:

ecare@cc.sprintpcs.com

TL

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Ron - 21 Dec 2007 13:06 GMT

or try calling Sprint Executive Services

817-215-3075

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Ron - 21 Dec 2007 12:54 GMT

>I need to contact Sprint about my latest bill and would prefer to do this by
>email rather than phone.
[quoted text clipped - 10 lines]
>
>Thanks

ECare goes to India, where anything that's the least bit complicated,
they will send you some boilerplate telling you to call their 800
number.

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AZ Nomad - 21 Dec 2007 13:14 GMT

>I need to contact Sprint about my latest bill and would prefer to do this by
>email rather than phone.

They were joking.

>I've heard mention of 'ecare', but I just cannot find the proper way to
>send an email to get support when I access my account online. When I click
>'Contact Us", it just says to send an email about Products and Services, but
>in my case I would like to get my bill corrected.

>How do get email support with Sprint??

Forget it. All you'll get that way are irrelevent form letters.

>I could of course use *2, but the last time I did this they told me they
>would do something and it never happened.

That is normal for sprint. It can take up to 5 attempts. On attempt 3,
you need to whine profusely and get a manager who will promise stuff and
not deliver. I've had good results at attempt 4 or 5.

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dafydd - 22 Dec 2007 13:10 GMT

If you are interested in emailing ecare directly, the address is as
follows:

ecare@cs.sprintpcs.com [ecare2@cs.sprintpcs.com and
ecare3@sprintpcs.com are also available]

What you will want to make sure that you include is the following

1] Account Holders Sprint PCS number
2] Account Holders Billing Address of Record.
3] Account Holders Email Address of Record.
4] A Extremely detailed desciption of the issue you are concerned
about, including PCS number the concern is on if it is different than
the Account Holders.

> I need to contact Sprint about my latest bill and would prefer to do this by
> email rather than phone.
[quoted text clipped - 10 lines]
>
> Thanks

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