Cellular Phone Forum / Providers / Sprint PCS / March 2008
T-mobile & Sprint Merger Back in the News.
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Andrew267@gmail.com - 07 Mar 2008 15:42 GMT I had some info. on this in Feb 2007, now just a year later it's being printed again.
Take a look.
http://www.kansascity.com/business/story/520687.html
Steve Sobol - 07 Mar 2008 19:59 GMT > I had some info. on this in Feb 2007, now just a year later it's being > printed again. > > Take a look. > > http://www.kansascity.com/business/story/520687.html I could see benefits to customers of both T-Mo and Sprint/Nextel if this happens. T-Mo doesn't have a fully-deployed data network yet, in the US. Sprint's customer service sucks, while T-Mo's consistently ranks at or near the top in the various surveys (and my experiences with T-Mo customer service have been quite positive).
Will be interesting to see if this happens.
 Signature Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
Ron - 07 Mar 2008 20:27 GMT >> I had some info. on this in Feb 2007, now just a year later it's being >> printed again. [quoted text clipped - 10 lines] > >Will be interesting to see if this happens. If one actually reads the story its the guess work on one Wll Street Analyst, based upon Zip, nada, nothing.
Cyrus Afzali - 11 Mar 2008 16:43 GMT >>> I had some info. on this in Feb 2007, now just a year later it's being >>> printed again. [quoted text clipped - 13 lines] >If one actually reads the story its the guess work on one Wll Street >Analyst, based upon Zip, nada, nothing. Right. This is perhaps the dumbest story ever printed. It appears that the unnamed analyst, which right there gives you a big idea into the validity of the supposed rumor, is just looking at it purely from a financial standpoint and not a technical one.
The notion that a price war would force a financially healthy company like T-M into doing something with a financialy UNhealthy company like Sprint-Nextel is pretty dumb. Fact is, any public company is technically for sale every day, but very little happens in terms of rumors becoming fact. The technological hurdles to this one alone seem to make it beyond laughable.
The best opportunity T-M has had since taking that name in the U.S. following the VoiceStream deal was to buy the original AT&T Wireless when it could be had at bargain basement prices. At that point, neither had invested significant money into a next-generation network, they both had compatible technologies and integration would have been relatively easy -- at least for two companies of that size.
But they passed and we have the market sector that's present now. I don't see it changing anytime soon unless Verizon/Vodafone wanted to make a run for Sprint/Nextel. That too is unlikely since Verizon's spending heavily to roll out FIOS across the Northeast.
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Todd Allcock - 14 Mar 2008 04:56 GMT > The best opportunity T-M has had since taking that name in the U.S. > following the VoiceStream deal was to buy the original AT&T Wireless [quoted text clipped - 7 lines] > make a run for Sprint/Nextel. That too is unlikely since Verizon's > spending heavily to roll out FIOS across the Northeast. Not to mention that there's really nothing in it for Verizon. When Cingular acquired AT&T, it gained a bunch of markets it had no presence in (like New York, and my own Denver) and obtained vital 800MHz spectrum in many areas it had none (California for example.)
Sprint operates in pretty much the same markets as Verizon already, so what would Verizon gain in buying Sprint? More customers? They don't need to buy those, they can just sit back and wait for them to churn for free! ;-)
Jar-Jar Binks - 14 Mar 2008 22:10 GMT > Sprint operates in pretty much the same markets as Verizon already, so > what > would Verizon gain in buying Sprint? More customers? They don't need to > buy those, they can just sit back and wait for them to churn for free! > ;-) I believe that the churn will decline because Sprint will turn-it-around. Sprint has a relly good network, they just need to improve in the areas of advertising, customer service and especially customer relations.
Ron - 14 Mar 2008 23:11 GMT >> Sprint operates in pretty much the same markets as Verizon already, so >> what [quoted text clipped - 5 lines] >Sprint has a relly good network, they just need to improve in the areas of >advertising, customer service and especially customer relations. DREAM ON. Even their new CEO is glommy.
Sprint is handicapped with a 1900 Mhz Network, and as long as they use Convergsys software to browbeat their CSRs into mandatory call handle time limits amd upsell quotas, they continue to have a 35% annual turn over in CSRs and continued lousy Customer Service, always worst rated in surveys by Conumers Reports, The Yankee Group, and JD Powers they CAN NOT TURN IT AROUND.
The Bob - 15 Mar 2008 00:46 GMT >>> Sprint operates in pretty much the same markets as Verizon already, >>> so what [quoted text clipped - 8 lines] > > DREAM ON. Even their new CEO is glommy. Oh look, it's the idiot troll Phillippe.
> Sprint is handicapped with a 1900 Mhz Network, and as long as they use > Convergsys software The great majority of their customer base hasn't been on Convergys for quite some time. But I'll humor you- how would that force anyone into mandatory call handle times?
to browbeat their CSRs into mandatory call handle
> time limits amd upsell quotas, they continue to have a 35% annual turn > over in CSRs Cite?
> and continued lousy Customer Service, always worst rated > in surveys by Conumers Reports, The Yankee Group, and JD Powers > they CAN NOT TURN IT AROUND. Ron - 15 Mar 2008 18:12 GMT >> DREAM ON. Even their new CEO is glommy.
>> Sprint is handicapped with a 1900 Mhz Network, and as long as they use >> Convergsys software
>>to browbeat their CSRs into mandatory call handle >> time limits amd upsell quotas, they continue to have a 35% annual turn >> over in CSRs > >Cite? http://www.dslreports.com/shownews/Employees-Explain-Why-Sprints-Customer-Servic e-Sucks-92076
http://www.broadbandreports.com/shownews/Employees-Explain-Why-Sprints-Customer- Service-Sucks-92076
http://consumerist.com/335987/whats-wrong-with-sprints-customer-service-well-tell-ya
>> and continued lousy Customer Service, always worst rated >> in surveys by Conumers Reports, The Yankee Group, and JD Powers >> they CAN NOT TURN IT AROUND. The Bob - 15 Mar 2008 19:31 GMT >>> DREAM ON. Even their new CEO is glommy. > >>> Sprint is handicapped with a 1900 Mhz Network, and as long as they >>> use Convergsys software Why did you cut my repsonse here. Sprint isn't using COnvergys for the great majority of their customers.
You cut it because you never could handle the truth, mindless troll.
>>>to browbeat their CSRs into mandatory call handle >>> time limits amd upsell quotas, they continue to have a 35% annual [quoted text clipped - 10 lines] > http://consumerist.com/335987/whats-wrong-with-sprints-customer-service > -well-tell-ya No mention of 35% turnover in any of those articles/
>>> and continued lousy Customer Service, always worst rated >>> in surveys by Conumers Reports, The Yankee Group, and JD Powers >>> they CAN NOT TURN IT AROUND. Ron - 15 Mar 2008 20:20 GMT >You cut it because you never could handle the truth, mindless troll. I know I'm spot on when all I get answered by is a silly childish insult.
http://www.dslreports.com/shownews/Employees-Explain-Why-Sprints-Customer-Servic e-Sucks-92076
http://www.broadbandreports.com/shownews/Employees-Explain-Why-Sprints-Customer- Service-Sucks-92076
http://consumerist.com/335987/whats-wrong-with-sprints-customer-service-well-tell-ya
Read the follow-on comments by other CSRs describing chapter and verse how bad it is, how after they suffer through all the pressure to upsell, they dont get their promised bonuses. It's even worse than I posted.,
The Bob - 16 Mar 2008 00:01 GMT >>You cut it because you never could handle the truth, mindless troll. > > I know I'm spot on when all I get answered by is a silly childish > insult. No- you got the insult because you are an idiot. Your "claims" are not backed up by your links.
> http://www.dslreports.com/shownews/Employees-Explain-Why-Sprints-Custom > er-Service-Sucks-92076 [quoted text clipped - 9 lines] > the pressure to upsell, they dont get their promised bonuses. It's > even worse than I posted., You mean FORMER CSRs. And they mention nothing of the things you claimed and then clipped (because you got caught making things up).
Ron - 16 Mar 2008 03:43 GMT >>>You cut it because you never could handle the truth, mindless troll. >> >> I know I'm spot on when all I get answered by is a silly childish >> insult. http://www.dslreports.com/shownews/Employees-Explain-Why-Sprints-Customer-Servic e-Sucks-92076
http://www.broadbandreports.com/shownews/Employees-Explain-Why-Sprints-Customer- Service-Sucks-92076
http://consumerist.com/335987/whats-wrong-with-sprints-customer-service-well-tell-ya
>> Read the follow-on comments by other CSRs describing chapter and verse >> how bad it is, how after they suffer through all >> the pressure to upsell, they dont get their promised bonuses. It's >> even worse than I posted., Not one word from a Sprint shill trying to suggest a Sprint comeback about putting their money where their mouth is by buying Sprint stock.
The Bob - 16 Mar 2008 06:06 GMT >>>>You cut it because you never could handle the truth, mindless troll. >>> [quoted text clipped - 17 lines] > Not one word from a Sprint shill trying to suggest a Sprint comeback > about putting their money where their mouth is by buying Sprint stock. What the hell are youtalking about? You arenor rambling like an idiot, not responding to anything written in response to your post. And your ranting sounds liek you are about ten years old.
I thought you promised never to post here again?
DTC - 15 Mar 2008 01:51 GMT > Sprint is handicapped with a 1900 Mhz Network Some may see it as an advantage. Closer cell sites means better spectrum reuse, which means better subscriber loading.
Jar-Jar Binks - 15 Mar 2008 01:57 GMT >> Sprint is handicapped with a 1900 Mhz Network > > Some may see it as an advantage. Closer cell sites means better > spectrum reuse, which means better subscriber loading. Thankyou for stating the truth from an intelligent and informed perspective.
Jerome Zelinske - 15 Mar 2008 05:30 GMT If I remember correctly, according to what some people were posting in this group, CDMA on 1900 MHz handles more calls per site, faster data, and handles better multi-path than 800 MHz. So, I guess, verizon might want to buy Sprint PCS to get more 1900 MHz spectrum.
DTC - 15 Mar 2008 16:38 GMT > If I remember correctly, according to what some people were posting > in this group, CDMA on 1900 MHz handles more calls per site, faster > data, and handles better multi-path than 800 MHz. Its more a function of CDMA regardless of the frequency.
Jar-Jar Binks - 15 Mar 2008 01:55 GMT > DREAM ON. Even their new CEO is glommy. > [quoted text clipped - 4 lines] > in surveys by Conumers Reports, The Yankee Group, and JD Powers > they CAN NOT TURN IT AROUND. Wrong regarding the 1900 Mhz Network. GSM netowrks in other countries such as England are 1800 MHz. 1800 Mhz has virtually the same penetration characteristics as 1900 Mhz. Englans's 1800 Mhz Network is deployed very well. Sprint has a great network, they just need to improve their customer service.
jar-Jar
Michael N. Paris - 07 Mar 2008 21:22 GMT /business/story/520687.html
> I could see benefits to customers of both T-Mo and Sprint/Nextel if this > happens. T-Mo doesn't have a fully-deployed data network yet, in the US. [quoted text clipped - 5 lines] > > Will be interesting to see if this happens. I happen to agree, even with the two companies using two vastly different mobile standards. Say what you wish about Sprint, and alot of it deserved, some not. Their data is probably the best in the US.
For voice and my pda, I use AT&T, but have my notebook data card on Sprint.
Todd Allcock - 07 Mar 2008 21:41 GMT >> I had some info. on this in Feb 2007, now just a year later it's being >> printed again. [quoted text clipped - 12 lines] > > Will be interesting to see if this happens. Hmmm- a merger of two carriers using completely different technologies and billing systems that cater to different demographics. How could that plan possibly fail? ;)
Steve Sobol - 07 Mar 2008 22:07 GMT ["Followup-To:" header set to alt.cellular.sprintpcs.]
> Hmmm- a merger of two carriers using completely different technologies and > billing systems that cater to different demographics. How could that plan > possibly fail? ;) Oh, it's certainly not risk-free. I just said I could see an upside to such a merger. :)
 Signature Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
DTC - 07 Mar 2008 22:55 GMT > Hmmm- a merger of two carriers using completely different technologies > and billing systems that cater to different demographics. How could > that plan possibly fail? Well..The Sprint CDMA and Nextel iDen merge worked out pretty well.
Didn't it?
[We now resume your normal broadcast]
dafydd - 08 Mar 2008 09:56 GMT Actually, the 'new billing system' that sprint is in the process of migrating all of its custoemrs to, is the same platform that T-mobile uses. This might be a shocker, but that particular system was originally created for 'Nextel' ...go figure. Each of the copanies name the system something different. T-mobile calls their's 'Sampson', while Sprint's seems to go by many different names. UBP, Ensemble, USC, CSM, sView, nView, many other's that we mutter under our breath when it is running really slow..... :-) BUT, the program itself is called Customer Service Management, and was created or at least marketed by Amdocs. When I worked for T-mobile a few years ago, I would always get a little bit of a kick out of pulling up the billing system, and seeing 'Nextel' on the flash page as it opened.
I think it would be a strain still trying to mix the two [3?] technologies, but the article did say it was Deutsche Telekom, that 'MAY consider it. It would not be unthinkable that they would leave the 2 companies completely or mostly seperate in their operations. Again this is all just speculation, and neither one of the companies makes it a habbit to talk abot rumors of mergers. It seemed that while I was working with T-mo that we were rumored to be being taken over by some company or other about every other week. And yet... it did not happen.
On Mar 7, 3:41 pm, "Todd Allcock" <eleccon...@AmericaOnLine.com> wrote:
> >> I had some info. on this in Feb 2007, now just a year later it's being > >> printed again. [quoted text clipped - 18 lines] > > - Show quoted text - R. P. - 08 Mar 2008 20:48 GMT > Actually, the 'new billing system' that sprint is in the process of > migrating all of its custoemrs to, is the same platform that T-mobile > uses. That has a supposed paperless billing that just doesn't work? Have any of you guys signed up successfully to T-Mo's paperless billing?
RP
dafydd - 10 Mar 2008 13:32 GMT Yes actually, I used it when I worked for them, and never had a problem receiving my bills in electronic form. However I will point out, that this is seperate from their actual billing system.
> > Actually, the 'new billing system' that sprint is in the process of > > migrating all of its custoemrs to, is the same platform that T-mobile [quoted text clipped - 4 lines] > > RP Michael - 10 Mar 2008 22:26 GMT Yes actually, I used it when I worked for them, and never had a problem receiving my bills in electronic form. However I will point out, that this is seperate from their actual billing system.
I'm using it as we speak, have for years....
Michael in Oregon
R. P. - 11 Mar 2008 04:11 GMT > Yes actually, I used it when I worked for them, and never had a > problem receiving my bills in electronic form. > However I will point out, that this is seperate from their actual > billing system. I don't know how many times I initiated the paperless billing from their web site and even though my submission was acknowledged with an email to which I had to reply in order to finish the activation, they kept sending me reminder emails that I did not activate it yet. After each such reminder I would do it again but with the same result. After about the 3rd reminder I had to start the process all over again but with the same result. After about the 4th such cycle I called them up to report this and they acknowledged that they had a problem with it and I should try again later. I did, same deal, so I gave up. What makes it worse is that they would not activate paperless billing if you request it by phone. You can only do it from their non-functioning web site. Go and figure ... Their HQ is less than 2 miles from my house, too. Well, at least the EasyPay option is working.
I don't understand how that paperless billing works for you guys, but not for me.
Rudy
Paul Miner - 11 Mar 2008 04:49 GMT >I don't know how many times I I'm guessing it was about 4 times.
> initiated the paperless billing from their >web site and even though my submission was acknowledged with an email to [quoted text clipped - 14 lines] > >Rudy
 Signature Paul Miner
Allodoxaphobia - 07 Mar 2008 21:49 GMT >> I had some info. on this in Feb 2007, now just a year later it's being >> printed again. [quoted text clipped - 10 lines] > > Will be interesting to see if this happens. We'll probably get T-Mobile's coverage and Sprint's customer service.....
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