Anyone else get this working?

http://consumerist.com/371506/sprint-offers-loyalty-discount-to-customers-who-as
k-for-it

Michael wrote in to let us know that in spite of Sprint's customer
service shortcomings, the company is happy to give a discount to those
customers who have remained with the beleaguered wireless provider.

Here is Michael's email in its entirety:

    I have been a longtime loyal customer with SprintPCS. I have
friends that have gotten loyalty discounts of 10%-15% and 500 free text
messages a month for being long time customers.

    I would like to know if I can get a loyalty discount and free text
messaging.

    Again I have been a long time loyal supporter of Sprint. A customer
appreciation discount would also help offset the cost to me when I add a
line in the near future for my daughter and son.

    Thank you for your help.

Soon after, Sprint emailed Michael, and after promising to "surely
resolve [Michael's] concern to [his] satisfaction," they did just that:

    Thank you for contacting Sprint about the loyalty discount and free
textmessages. I will surely resolve your concern to your satisfaction.

    Yes, you have been a long time customer since 2004. In fact, you
have been a long time member of Sprint family. We do appreciate your
loyalty and long association with us. Now, it is our turn to offer
something for your loyalty and long association with us.

    I am happy to confirm that a 5% Employee discount has already been
added to your account as of March 11, 2008. Going ahead, I have also
added a 10% loyalty discount on the account effective March 11, 2008.
Now, you will receive a 15% discount in total, from the next invoice
onwards.

    I have also added 500 text messages pack to the line number
xxx-xxx-xxxx. Please be assured, It is absolutely free for you.

    To avoid the additional charges for sending and receiving 6 text
messages, I have also added the pack from the first day of the current
bill cycle. I would like to assure you that the account will not be
charged for any additional text messages on line number xxx-xxx-xxxx.

    We always love to assist our valuable customers in every possible
manner. Therefore, I have made the necessary changes on the account to
receive the discount of 15% and free text message option on line
xxx-xxx-xxxx.

    We appreciate your business and look forward to assist you.