The new Sprint upgrade?

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KyoGaSuki - 09 Apr 2008 17:51 GMT

I'm not sure if I should post this in this group, but I can't seem to
get ahold of anyone else with any intelligence (even Sprint
themselves). When I go to log into my Sprint account, I get the
screen telling me that they are updating their system and that they
will be back on the 11th. That is nice and all, but my bill is due on
the 10th. I tried doing it by phone and it tells me that there is no
payment due on my account (when I know that there is), and I went to
the Sprint store and because of the update (or something) they
couldn't pull up my account. The last thing I need is to be charged
EXTRA for a late payment or have my phone shut off just because of an
update. Does anyone know what is going on or have any advice on what
I should do?

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John Haverty - 10 Apr 2008 01:51 GMT

> I'm not sure if I should post this in this group, but I can't seem to
> get ahold of anyone else with any intelligence (even Sprint
[quoted text clipped - 8 lines]
> update. Does anyone know what is going on or have any advice on what
> I should do?

It should work for you now. I just tried it and I got right in. I
see you posted this at 11:51 this morning and it is now 7:51 pm.

John

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mindfrost82 - 10 Apr 2008 02:59 GMT

KyoGaSuki;775686 Wrote:

You are probably being migrated to the new billing system. Th
automated phone system might be looking at your account in one syste
instead of the other (depending on where you are in the migratio
process). Everyone is eventually being migrated to Ensemble from P2K.

I don't believe your bill will be late, it might even change your du
date. While you're in the migration you won't be able to make an
payments, no matter how you try. You'll just have to keep trying unti
the migration is complete, then you should be able to pay your bill

--
mindfrost8

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KyoGaSuki - 10 Apr 2008 09:04 GMT

*sighs* sadly, it isn't working yet...this sucks because I am leaving
for the weekend x.x Oh well, I'll keep trying. Thank you guys!

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Floyd - 11 Apr 2008 16:57 GMT

.... but my bill is due on

> the 10th. I tried doing it by phone and it tells me that there is no
> payment due on my account (when I know that there is), and I went to
[quoted text clipped - 3 lines]
> update. Does anyone know what is going on or have any advice on what
> I should do?

If your bill is due by the 10th, then you should have received the monthly
statement
at least a week ago, giving you plenty of time to mail or make a payment.
Waiting until the due date to resolve this issue will make you get a late
notice, or
whatever their policy is when you don't pay on time.
Having the sprint computer down for a day or two shouldn't make that much
difference.
If you know you owe them money, then you can make a payment(like you do
every
other month) to avoid any issues.

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