Sprint pay incentives aim to slow cancellations

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Steve Sobol - 11 Apr 2008 19:16 GMT

Oh, how the mighty have fallen:

http://tinyurl.com/429rmw

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The Bob - 12 Apr 2008 02:52 GMT

> Oh, how the mighty have fallen:
>
> http://tinyurl.com/429rmw

So, by changing their annual bonus structure for the executives ("A short-
term incentive plan for company officers") to hold them accountable for
churn, they have fallen? You make it sound like an act of desperation,
when it is in fact an act of corporate responsibility. Customers churn,
the big boys don't get a bonus.

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Steve Sobol - 12 Apr 2008 15:44 GMT

> So, by changing their annual bonus structure for the executives ("A short-
> term incentive plan for company officers") to hold them accountable for
> churn, they have fallen? You make it sound like an act of desperation,
> when it is in fact an act of corporate responsibility. Customers churn,
> the big boys don't get a bonus.

Had they done it much earlier, yes, I'd probably have seen it in a much more
positive light. Given recent events, it does smack of desperation.

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The Bob - 12 Apr 2008 15:55 GMT

>> So, by changing their annual bonus structure for the executives ("A
>> short- term incentive plan for company officers") to hold them
[quoted text clipped - 5 lines]
> much more positive light. Given recent events, it does smack of
> desperation.

They have a new CEO that doesn't seem to rush anything. The timing is not
as dire as you portray it- obviously they started addressing customer
service issues before executive compensation.

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Steve Sobol - 12 Apr 2008 16:48 GMT

> They have a new CEO that doesn't seem to rush anything. The timing is not
> as dire as you portray it- obviously they started addressing customer
> service issues before executive compensation.

Well, that's certainly a step in the right direction. I would love to see
Sprint survive their current situation. I just tend to be cynical. :)

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