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Cellular Phone Forum / Providers / Sprint PCS / June 2008Sprint bills screwed up.
Why is it that nearly every month I have to spend an hour on the phone with Sprint fixing the bills which contain mistakes. Things like services added I didn't ask for. Services which were terminated last month(the one's I didn't ask for) which are still on the bill. Different charges for the same service on two lines under the same family plan, which brings me to the big switcheroo. I have a family plan which required 4 phones and the infamous contract to get same. Now, we have wanted to cancel that plan in the future since my Son is going to school in a state where Sprint doesn't have great coverage and don't want to pay a lung for phone service but now it seems that rather than my thinking I have ONE family plan, Sprint wants to break it apart and say I have FOUR plans so if I want to break the contract, it's now $800 not $200 when they required the 4 lines. It all sounds like bait and switch along with a few other things that Dan had better fix at Sprint. What screw-ups.  SignatureTom Thomas Bates <tb@notOT.biz> amazed us all with the following in news:tb- C49982.21023115062008@comcast.dca.giganews.com: > Why is it that nearly every month I have to spend an hour on the phone > with Sprint fixing the bills which contain mistakes. Things like [quoted text clipped - 15 lines] > > What screw-ups. Sorry- terms of the contract would say different. The ETF is attached to the line of service, not the rate plan. It's the same for all carriers. Thomas Bates <tb@notOT.biz> wrote in news:tb-C49982.21023115062008 @comcast.dca.giganews.com: > Why is it that nearly every month I have to spend an hour on the phone > with Sprint fixing the bills which contain mistakes. Things like [quoted text clipped - 15 lines] > > What screw-ups. Copy the bill, draw lines through what you're NOT going to pay for, deduct the sales taxes, company added ripoff percentages, government added ripoff percentages, cut them a check and mail it all in with a simple piece of paper saying, "NOT MY CONTRACT - WILL NOT PAY". You don't have to explain it to some dunderhead, over and over, who's paid to ignore you. YOU still control that checkbook! >Thomas Bates <tb@notOT.biz> wrote in news:tb-C49982.21023115062008 >@comcast.dca.giganews.com: [quoted text clipped - 26 lines] >You don't have to explain it to some dunderhead, over and over, who's paid >to ignore you. YOU still control that checkbook! Then next month you get a bill with all that past due...with knowlege that you will be told WILL NOT PAY - WILL NOT HAVE SERVICE. Of course I would expect such behavior from YOU, Larry. Gurney <none@nobody.net> wrote in news:6b1e54lbbe4c06van5c3kvtk7pt5ihp0bq@ 4ax.com: > Of course I would expect such behavior from YOU, Larry. Of course you would. It's MY checkbook goddamn it! > Of course you would. It's MY checkbook goddamn it! You're welcome to do whatever you want with your own accounts, but again, you're giving out bad info that is guaranteed to get the customer collected on/sued, just because you feel like being an a.shole. The ETF's have *always* been per line, not per account, and you know it. SignatureSteve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol >Why is it that nearly every month I have to spend an hour on the phone >with Sprint fixing the bills which contain mistakes. Things like [quoted text clipped - 15 lines] > >What screw-ups. Cell service agreements (they are NOT contracts) have ALWAYS been per line and not per account. If you didn't realize that it's not Sprint's fault. I always hate when my calls devolve down to the customer stating "well I ASSUMED..."......well you ASSUMED wrong. >Why is it that nearly every month I have to spend an hour on the phone >with Sprint fixing the bills which contain mistakes. Things like >services added I didn't ask for. Services which were terminated last >month(the one's I didn't ask for) which are still on the bill. Different >charges for the same service on two lines under the same family plan, >which brings me to the big switcheroo. I've been going through the same thing since sprint changed their billing system in march. They simply can't figure out how to pull up a pre-march bill, and set my services to match what it was before the changeover. Some of their screwups: I have a vision plan, but they charged me $70/month data overages even though I had an unlimited data plan. charging me every single minute as an overage as if I had a zero minute plan charging me for using the sprint network in another state (bogus roaming) charging me for text messages even though I had an unlimited TM plan. They've now f.cked up three months in a row. I have every confidence that I'll have to spend another hour on hold on my next cycle. At least this time they're not disconnecting all my phones every cycle like the last time they f.cked up. Maybe someone else can shed some light on this, but I do not remember any family share plan that required more than 2 phones. |
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