>> Hi folks,
>> I currently have a Treo 700p (contract is up in August) and a Merlin S620 aircard (contract up next
[quoted text clipped - 37 lines]
>however when i get to work for you, but I bet that is exactly the
>issue.
Well, that seems odd, given that the U727 is not that new and all the stores (and
the regular Sprint sales channels) have plenty.
My contract ran out Monday, so I called Retention and asked them if they would
match the SERO rate (if not the same net purchase price). I got a GREAT rep
out of the New Mexico office who put me on hold and researched (lobbied for?)
it for a good 5-8 minutes, came back and matched the SERO rate and said the
U727 is on its way. (I'm a 10-year customer and relatively low maintenance, so that
may have helped). Of course, things may still go awry when I receive the card and
go to activate it, but I quickly received confirmation emails that seem to be on track.
But, boy, going the conventional route was a NIGHTMARE. If I called the regular
channels, the second I mentioned SERO I'd get bounced to the SEO people, who
promptly bounced me to web support when I mentioned the SERO website error above,
who would again send me back... and every other transfer or so, I'd get forward to
a "this number is no longer in service".
I even got my first UNhelpful Canadian rep ever.

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Scott yosemite at programmer.net Neopoint 1000
Neopoint 1000 Sprint-packaged leather cases available $14; email me
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