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Cellular Phone Forum / Providers / T-Mobile / March 2004Voicemail notification question
I recently switched from ATT to TMobile and have noticed a problem with Voicemail notification. Instead of sending a network Voicemail notification which would show up as a "new voicemail" icon on the phone and show the number of new voicemails in the message list, I just get an SMS message telling me that I have voicemail. Since I generally ignore all text messages as junk mail I now have to check all SMS messages, read and delete them rather than just pressing "Call" on the VM notification screen. Is this the same nationwide or does it have something to do with having to use a voicemail server 2500 miles away (I'm in Hawaii and the server is in CA). Anybody have any alternate methods? >> I recently switched from ATT to TMobile and have noticed a problem >> with Voicemail notification. Instead of sending a network Voicemail [quoted text clipped - 7 lines] >> server 2500 miles away (I'm in Hawaii and the server is in CA). >> Anybody have any alternate methods? its the same nationwide. t-mo decide to use the SMS notification instead. Nothing is broken. That is just the way T-Mobile does it. I would suggest writing a letter to their customer relations department. > I recently switched from ATT to TMobile and have noticed a problem with > Voicemail notification. Instead of sending a network Voicemail [quoted text clipped - 7 lines] > (I'm in Hawaii and the server is in CA). > Anybody have any alternate methods?  Signature******************************** David William Botsch dwb7@cornell.edu ******************************** Thanks for the reply. I don't suppose anybody knows why they chose such a convoluted method? I will take your advise and write them a letter or otherwise try to reach their engineering group. I'm still in my 2 week trial period so I could always go back to ATT I suppose. From:Dave Botsch dwb7@cornell.edu > Nothing is broken. That is just the way T-Mobile does it. I would > suggest writing a letter to their customer relations department. [quoted text clipped - 16 lines] > dwb7@cornell.edu > ******************************** You have hit upon a very sore spot among T Mo users. It used to be that you received a icon looking like 2 reels telling you that you had voicemail. They went to this very convoluted sms id last summer. There is quite a thread on http://www.howardforums.com/forumdisplay.php?s=&forumid=52 about this bad idea. Write them "emails don't count" like so many of us have done. > Thanks for the reply. I don't suppose anybody knows why they chose such > a convoluted method? I will take your advise and write them a letter or [quoted text clipped - 24 lines] > > dwb7@cornell.edu > > ******************************** Thanks for the pointer. Glad to see I'm not alone. My fax will go out tonight followed up by a letter in the morning. This SMS method is just annoying and slower than MWI. From:Robert xxxxx@some.net > You have hit upon a very sore spot among T Mo users. It used to be > that you received a icon looking like 2 reels telling you that you [quoted text clipped - 33 lines] >>> dwb7@cornell.edu >>> ******************************** >Thanks for the pointer. Glad to see I'm not alone. My fax will go out >tonight followed up by a letter in the morning. This SMS method is just >annoying and slower than MWI. > >From:Robert >xxxxx@some.net T-Mobile USA isn't the only carrier in the world to use this method. Many GSM carriers around the world use this method. In fact the MWI as I understand it is less reliable when roaming internationally since it is in fact a special formatted sms. Not sure why but something about the data that's being transmitted that isn't 100% compatible across networks like sms has been made to be. Matthew matthew at the dash stevens dot us >T-Mobile USA isn't the only carrier in the world to use this method. >Many GSM carriers around the world use this method. In fact the MWI as >I understand it is less reliable when roaming internationally since it >is in fact a special formatted sms. Not sure why but something about >the data that's being transmitted that isn't 100% compatible across >networks like sms has been made to be. Matthew, your reply is too rational and reasonable sounding. A lot of those people over on Howard Forums won't like to hear your message. They're liking a bunch of buzzing hornets over there over the message waiting indicator issue with threats that thousands and thousands of people are going to defect from T-Mobile because of this one issue. - - - - - - - - - - - - - - - - - - - - - - - - - - remove NONO from .NONOcom to reply I'm one of the buzzing hornets on HoFo but I don't expect thousands of people to defect over the issue - only me. When I travel internationally (about twice a year) I don't expect things to work perfectly anyway so I'd happily accept that problem over the daily problem of not getting proper MWI. I have to wonder just what percentage of TMo's US base actually roams internationally anyway. 2% maybe? Why should 98% have to deal with a problem that only 2% will ever benefit from? The best solution would be to allow customers to select the MWI method that suits them. Those that want something other than the default maight even be willing to pay a premium. An issue not raised to date on this matter involves safety. If I get an SMS alert while driving, I have to open the SMS messages to see if it's a voicemail and then delete it to get rid of the new message indication, then dial up voicemail to retrieve it - a distracting process at best. Should people pull over to do this? Sure - but let's face, none of us do. By using true MWI a distinctive ring tells me I have a VM without even looking at the phone. Then I can just press one key to retrieve the VM without ever diverting my eyes from the road. If I have an SMS alert, I can just ignore it. From:Joseph JoeOfSeattle@yahoo.NONOcom >> T-Mobile USA isn't the only carrier in the world to use this method. >> Many GSM carriers around the world use this method. In fact the MWI [quoted text clipped - 11 lines] > - - - - - - - - - - - - - - - - - - - - - - - - - - > remove NONO from .NONOcom to reply > I'm one of the buzzing hornets on HoFo but I don't expect thousands of > people to defect over the issue - only me. When I travel internationally [quoted text clipped - 35 lines] >>- - - - - - - - - - - - - - - - - - - - - - - - - - >> remove NONO from .NONOcom to reply Not that it changes a whole lot but the SMS contains the number to dial for voicemail (123) which works on the tmo network.. AFAIK while yes you are distarcted and yes none of us pull off to look at our phone <g> when you get the SMS you can just push talk and it will dial the number (or offer to) in the message... SignatureThe Roadkill goodeating@cafe.theroadkill.us to send email simply remove the cafe... www.theroadkill.us Again, VM Notification doesn't work everywhere, where SMS works even while roaming. I don't have to waste $$$ checking my VM OCONUS because the VM ind doesn't work there. If you write them, please ask for an option to choose from the account website and not switch altogether. I have already e-mailed them a letter praising them for this feature. I prefer SMS over VM Indicator as I roam overseas all the time. Scotty > I'm one of the buzzing hornets on HoFo but I don't expect thousands of > people to defect over the issue - only me. When I travel internationally [quoted text clipped - 35 lines] > > - - - - - - - - - - - - - - - - - - - - - - - - - - > > remove NONO from .NONOcom to reply Actually, the "OCONUS" wouldn't apply. It'll work fine in Hawaii ;) I agree that a choice should be available. From:Scott Nelson spamcop@bnmnetworks.net > Again, VM Notification doesn't work everywhere, where SMS works even > while roaming. [quoted text clipped - 49 lines] >>> - - - - - - - - - - - - - - - - - - - - - - - - - - >>> remove NONO from .NONOcom to reply The Voicemail thread is actually at http://www.howardforums.com/showthread.php?s=&threadid=313252 Also, there was a poll about this voice mail issue on this same forum... http://www.howardforums.com/showthread.php?s=&threadid=317078 An overwhelming 75% did not like the current way voicemail is implemented on T-Mobile. > You have hit upon a very sore spot among T Mo users. It used to be that you > received a icon looking like 2 reels telling you that you had voicemail. [quoted text clipped - 33 lines] > > > dwb7@cornell.edu > > > ******************************** >The Voicemail thread is actually at >http://www.howardforums.com/showthread.php?s=&threadid=313252 [quoted text clipped - 4 lines] >An overwhelming 75% did not like the current way voicemail is implemented on >T-Mobile. It will be interesting to see how this all shakes out. From what I've been able to determine so far the majority of GSM networks use SMS notification for held voicemail while some operators use the tape reel icon. Don't forget that those who subscribe to mobile forums and to mobile usenet groups are a small subset of the mobile public. Even though you might encounter 75% in your sample that do not like the SMS notification for voicemail there's a much larger subset that you have not reached and don't know of your crusade. - - - - - - - - - - - - - - - - - - - - - - - - - - remove NONO from .NONOcom to reply Yep. Unfortunately, that type of survey is not scientific in the least, and anyone with a lick of sense would throw it out. To get an accurate result, they would have to randomly call T-Mobile customers (say, a few thousand, to get a decent error) for responses. >>The Voicemail thread is actually at >>http://www.howardforums.com/showthread.php?s=&threadid=313252 [quoted text clipped - 18 lines] > - - - - - - - - - - - - - - - - - - - - - - - - - - > remove NONO from .NONOcom to reply Signature******************************** David William Botsch dwb7@cornell.edu ******************************** VM Notification doesn't work everywhere, where SMS works even while roaming. If you write them, please ask for an option to choose from the account website and not switch altogether. I prefer SMS over VM Indicator as I roam overseas all the time. Scotty > Thanks for the reply. I don't suppose anybody knows why they chose such > a convoluted method? I will take your advise and write them a letter or [quoted text clipped - 24 lines] > > dwb7@cornell.edu > > ******************************** |
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