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Cellular Phone Forum / Providers / T-Mobile / August 2004T-Mobile Plans and SIM unlocking
Anybody knows how long one must commit to a T-Mobile plan before they are willing to unlock their phones? Thanks, Rudy "R. P." <r_pol12gar@hotmail.com> wrote in news:lk8Wc.167972$8_6.102062 @attbi_s04: > Anybody knows how long one must commit to a T-Mobile plan before they > are willing to unlock their phones? > > Thanks, > Rudy Not sure about exact time but they unlocked a phone for me on a prepaid account after 2 months. As far as I can tell anyone with a prepaid or postpaid account can request the unlock code for any phone in their data base. I got the code for a phone picked up at a thrift store and it was not the phone I set the prepaid acoount up with. There also seems to be some sort of per phone limit. I just got my new (still under the 1 yr warranty) Nokia 3595 unlocked by T-Mobile. But, my 2.5 year old Nokia 3390 gold... at the moment, they are refusing to unlock: Thank you for taking the time to contact T-Mobile. All phones sold by T-Mobile are locked for use by T-Mobile SIM cards only. To unlock your handset, you must meet the following criteria and this criterion cannot be waived. -You must currently have an active account or an account that has been cancelled less than 90 days ago. -You must have at least 90 days of continuous active monthly service. -The account must not be delinquent or in Write Off with an outstanding balance. -Only one SIM Unlock code per active line of service. -The name on the request must be listed on the account as the billed party name, authorized user, or contact name. > "R. P." <r_pol12gar@hotmail.com> wrote in news:lk8Wc.167972$8_6.102062 > @attbi_s04: [quoted text clipped - 10 lines] > base. I got the code for a phone picked up at a thrift store and it was not > the phone I set the prepaid acoount up with.  Signature******************************** David William Botsch dwb7@cornell.edu ******************************** >There also seems to be some sort of per phone limit. I just got my new >(still under the 1 yr warranty) Nokia 3595 unlocked by T-Mobile. But, my >2.5 year old Nokia 3390 gold... at the moment, they are refusing to unlock: You don't even need to contact T-Mobile for the unlock code for your Nokia 3390. Go to http://www.uniquephones.com and register with the service. You will have access to an online unlock code calculator for DCT3 and DCT4 handsets. 3390 is a DCT3 phone. If they don't have your phone model listed use 3310 (Euro/Asian equivalent) and for the provider/operator code use 310-20 (even though the code for all of T-Mobile except in CA is 310-26.) Just for S&G I called T-Mobile to get the unlock code for a Nokia phone that I had and had to jump through all sorts of hoops and repeat some of the same information over and over again before they sent me the code. At any rate bottom line was that the code that T-Mobile provided was the *same* code that I got on my own from uniquephones.com . If you still want to get the unlock code for the 3390 register with uniquephones.com. The registration is free and you don't have to worry about being spammed or anything like that. I'm not sure what's in it for them but I've unlocked at least four phones through their on line unlock calculator and never had a problem. - - - - - - - - - - - - - - - - - - - - - - - - - - Under normal circumstances, you must be on service, prepaid or monthly, for 90 days before T-Mobile will unlock the phone. Commitment is irrelevant. It is the length of time that you are on service. They may, at times, make exceptions. Storm > Anybody knows how long one must commit to a T-Mobile plan before they > are willing to unlock their phones? > > Thanks, > Rudy >Anybody knows how long one must commit to a T-Mobile plan before they >are willing to unlock their phones? Officially it's 90 days with no payment problems. I've heard that people can get an unlock code sooner than that under extenuating circumstances. - - - - - - - - - - - - - - - - - - - - - - - - - - Joseph <JoeOfSeattle@yahoo.com> climbed onto an orange crate and shouted: >>Anybody knows how long one must commit to a T-Mobile plan before they >>are willing to unlock their phones? > >Officially it's 90 days with no payment problems. I've heard that >people can get an unlock code sooner than that under extenuating >circumstances. My recent experience is that customer service will give the unlock codes as soon as you get the phone, assuming you're on a postpaid contract. -- The bass player is like a good offensive line. The team sucks when you are not on your game. When you're on your game, everyone congratulates the quarterback, running back, and receivers. -- Dave in a.g.b. > My recent experience is that customer service will give the unlock > codes as soon as you get the phone, assuming you're on a postpaid > contract. That's a better news than I imagined. I wonder if this is just a T-Mobile practice or other GSM companies do the same, too. Rudy >> My recent experience is that customer service will give the unlock >> codes as soon as you get the phone, assuming you're on a postpaid >> contract. > >That's a better news than I imagined. I wonder if this is just a >T-Mobile practice or other GSM companies do the same, too. No, each company sets their own policy. AT&T Wireless will not give unlock codes under any circumstance. T-Mobile will give you the unlock code after 90 days and sometimes even sooner. cingular used to give out unlock codes all the time. Seems to me that I read though that they are not as generous to give out unlock codes now as they were at one time. - - - - - - - - - - - - - - - - - - - - - - - - - - >Anybody knows how long one must commit to a T-Mobile plan before they >are willing to unlock their phones? > >Thanks, >Rudy usually after 3 months i no problem with no more than 3 phones a year (I went thru that - unlocking my 4th phone in less than 6 months) call CS and ask for code - they sent code with manual via e-mail >Anybody knows how long one must commit to a T-Mobile plan before they >are willing to unlock their phones? I think that the "official" posture is that they will only unlock the phone after 90 days of on time payments. I do not think that it has anything at all to do with the length of the contract. In my personal instance, I had a 2 year contract that had the phone unlocked 3 days after I bought it. When I bought it I told the clerk that I was going to Nigeria in Africa and needed to be able to use a Nigerian SIM since none of the USA companies have roaming agreements with any of the Nigerian GSM companies. It wasn't unlocked when I got to London but was before I got on the plane to Lagos. There was a 10 hour lay over and I spent a lot of it on the phone with T-Mobile back in the states. About a year and a half into the contract, I signed into a one year contract for a family plan with a total of 5 phones. I got the unlock code for each phone the day I received the phones. I was able to provide T-Mobile with the IMEI numbers when I received the phones.. -- John S. e-mail responses to - john at kiana dot net > I think that the "official" posture is that they will only unlock the phone > after 90 days of on time payments. I do not think that it has anything at all > to do with the length of the contract. That's a reasonable period in my opinion, especially when they provided the phone free or at a subsidized price. I was afraid they might want to commit me to 1 or 2 years. > In my personal instance, I had a 2 year contract that had the phone unlocked 3 > days after I bought it. When I bought it I told the clerk that I was going to > Nigeria in Africa and needed to be able to use a Nigerian SIM since none of the > USA companies have roaming agreements with any of the Nigerian GSM companies. I am interested in it for similar reason, except I want to be able to use it in Europe with local SIMs there, much of it actually also in T-Mobile service areas. > It wasn't unlocked when I got to London but was before I got on the plane to > Lagos. There was a 10 hour lay over and I spent a lot of it on the phone with > T-Mobile back in the states. Now I wish I could find a nice, preferably flip type tri- or quad-band phone at a T-Mobile subsidized price for light use ($19.95/ mo.) or pre-paid plan because I need it mostly for emergencies only. Any tips on that? I found some of the local T-Mobile store staff very hard to get to talk about their best deals as they always try to steer you to the more expensive ones (understandably.) They also might not be as knowledgeable as some of you, more experienced customers here, because they are often young kids who have not been that long working there or not motivated enough to learn about all the things their company offers. They learned the few big revenue producer items and that's what they push. Thanks, Rudy > >Anybody knows how long one must commit to a T-Mobile plan before they > >are willing to unlock their phones? [quoted text clipped - 7 lines] > Nigeria in Africa and needed to be able to use a Nigerian SIM since none of the > USA companies have roaming agreements with any of the Nigerian GSM companies. Tmobile hasn't had and doesn't use 2 year contracts... Most is extend your contract when certain things change.. and most is 12 months from date of change... > It wasn't unlocked when I got to London but was before I got on the plane to > Lagos. There was a 10 hour lay over and I spent a lot of it on the phone with [quoted text clipped - 8 lines] > John S. > e-mail responses to - john at kiana dot net > Anybody knows how long one must commit to a T-Mobile plan before they > are willing to unlock their phones? > > Thanks, > Rudy I purchased my phone through Amazon.com in December '02. I just looked up the email with the unlock code, and it was in January '03. Just over one month as a new customer. GIVE A TRY! send your unlock request to SIMUnlock@t-mobile.com you also need to send the following: *Account holders name *T-Mobile account number OR T-Mobile phone number *a Contact number or email address *IMEI number from your handset *manufacturer and model number *a brief reason for the request. I was honest with the reason "Requesting unlock to be able to place a prepaid SIM in phone while in the UK" My original request went out on 1/26/03, and the reply was the next morning. If they approve the unlock, you will receive an e-mail with a seven (7) step procedure from "Offline SIM Unlock Department" The sim unlock over email has been out of service for some time now. You need to call CS. Have the info John outlined ready when you call. Typically you need 90 days of good standing on your service to get the unlock code, If you are heading overseas they may allow do it sooner. Good luck Brian >> Anybody knows how long one must commit to a T-Mobile plan before they >> are willing to unlock their phones? [quoted text clipped - 24 lines] > If they approve the unlock, you will receive an e-mail with a seven (7) > step procedure from "Offline SIM Unlock Department" >> Anybody knows how long one must commit to a T-Mobile plan before they >> are willing to unlock their phones? [quoted text clipped - 8 lines] >send your unlock request to SIMUnlock@t-mobile.com you also need to >send the following: Don't bother. That email address was deactivated several months ago. To get unlock codes now you have to either speak with a CC rep or use the comments/questions page at the t-mobile.com web page. - - - - - - - - - - - - - - - - - - - - - - - - - - |
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