problems sim swapping ?

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

JOHN SMITH - 28 Sep 2004 04:57 GMT

Has anyone heard of any problems at all when a sim is swapped from one
phone to another?

In my case I swapped to another phone around 9/6. Ever since then the
systems have started charging me for roaming and long distance outside
of Phoenix. I have the old getmore 600 3-day weekend. That plan has
free roaming and free long distance.

I called customer care yesterday and they put a job ticket on it. At
this point I've accumlated over $120 in invalid roaming fees.

Reply to this Message

Cyrus Afzali - 28 Sep 2004 14:10 GMT

>Has anyone heard of any problems at all when a sim is swapped from one
>phone to another?
[quoted text clipped - 3 lines]
>of Phoenix. I have the old getmore 600 3-day weekend. That plan has
>free roaming and free long distance.

AFAIK, your SIM has nothing to do with how much you're getting
charged. Someone must have changed your plan info. in the system when
you received the new phone. I'm on my original SIM, which is now in my
third phone, and I've never seen a blip in billing.

>I called customer care yesterday and they put a job ticket on it. At
>this point I've accumlated over $120 in invalid roaming fees.

At this point, I wouldn't worry excessively about it. Most likely,
someone just made a mistake. Don't mean to start a flame war or
anything here, but in my experience, such things are more common if
any kind of plan change is made by TM store employees. When they first
set up my account, they disabled roaming even though I had a
nationwide plan. It took many calls from Denver, and then back again
in NY before the situation was straightened out.

Reply to this Message

JOHN SMITH - 28 Sep 2004 17:31 GMT

Cyrus Afzali wrote:>

> At this point, I wouldn't worry excessively about it. Most likely,
> someone just made a mistake. Don't mean to start a flame war or
[quoted text clipped - 3 lines]
> nationwide plan. It took many calls from Denver, and then back again
> in NY before the situation was straightened out.

Well I did loose the original phone for about a week in July. We
suspended it for that time period. When I found the phone I called in
and they reinstated it But incorrectly because 30 days from the
suspension, it terminated. The system even hit me with a $200 early
termination fee, which has been reversed.

I'm willin to stay with them because the pricing points are so much
better than anyone else. I've been writting Customer Relations, so
maybe I can get some sort of freebie out of the constant hassle.

Reply to this Message

Cyrus Afzali - 28 Sep 2004 19:03 GMT

>Cyrus Afzali wrote:>
>>
[quoted text clipped - 11 lines]
>suspension, it terminated. The system even hit me with a $200 early
>termination fee, which has been reversed.

Why did you suspend your account? You should have just asked for
another SIM, which would have invalidated the lost one and never left
you without service. When you found the old SIM, you could have just
tossed it. That would have avoided the $200 early penalty and several
of the hassles you're now experiencing.

>I'm willin to stay with them because the pricing points are so much
>better than anyone else. I've been writting Customer Relations, so
>maybe I can get some sort of freebie out of the constant hassle.

Again, while I sympathize with your predicament, I would say part of
the hassle stems from your canceling the account. If this ever happens
again, don't do that and just get a replacement SIM. That's one of the
beauties of GSM.

Reply to this Message