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Cellular Phone Forum / Providers / T-Mobile / January 2005Horror story: How to turn off text messaging ... ya can't!
I don't want extra charges, therefore I tried to block any incoming text messages but have no luck. I have many friends and I don't want to take a chance that they'll send me some text messages therefore T-Mobile will charge. I called T-Mobile, there are no way to disable that features so I just have to pay. The only way to do it is to call each one of my contact to not sending text message to my phone. What a rip off? Does anyone know how do I get out of this hell hole? Thanks You do seem to have a lot of problems. > I don't want extra charges, therefore I tried to block any incoming text > messages but have no luck. I have many friends and I don't want to take [quoted text clipped - 8 lines] > > Thanks One way to reduce the cost of text messages is to add the 2.99 plan to your phone. That way you can get 300 for no extra charge. Otherwise, it's 5 cents for each one. Other than that, you would probably have to find an older phone that's not capable of receiving text messages. JPH > I don't want extra charges, therefore I tried to block any incoming text > messages but have no luck. I have many friends and I don't want to take [quoted text clipped - 8 lines] > > Thanks How often does it happen? I ignore text msgs so nobody sends them to me but even if it happened 20 times a month it would only be a buck - not too deep of a hell hole. You could always get new friends or try to find a phone without the capability. From:Sarah Tanembaum sarahtanembaum@yahoo.com > I don't want extra charges, therefore I tried to block any incoming > text messages but have no luck. I have many friends and I don't want [quoted text clipped - 8 lines] > > Thanks > How often does it happen? I ignore text msgs so nobody sends them to me > but even if it happened 20 times a month it would only be a buck - not [quoted text clipped - 16 lines] >> >>Thanks It got worse, I even got text message from no one I know. Perhaps someone or spam got a hold of my phone number and keep sending me junk. HELP! How do I avoid this sh?t and T-Mobile is not even helping. Why can't they just disable text messaging for the particular phone number? Are they being an a??holes or should I report this to the proper authority because CONTRACTUALLY, I WAS NOT AWARE OF THIS PROBLEM, OTHERWISE, I WOULD HAVE GOTTEN A CHEAP PHONE WITHOUT TEXT MESSAGING FEATURES. >HELP! How do I avoid this sh?t and T-Mobile is not even helping. Why >can't they just disable text messaging for the particular phone number? >Are they being an a??holes or should I report this to the proper >authority because CONTRACTUALLY, I WAS NOT AWARE OF THIS PROBLEM, >OTHERWISE, I WOULD HAVE GOTTEN A CHEAP PHONE WITHOUT TEXT MESSAGING >FEATURES. But again, why are you so worried about it? The cost of it doesn't seem to be something that will become a major issue. Secondly, all cell phones that I'm aware of have at least rudimentary text messaging capability, even if they don't have the ability to run actual "client-like" programs like Eudora, etc. as PDAs like Treos, etc. do. Text messaging is not a feature unique to TM or even GSM phones. >>HELP! How do I avoid this sh?t and T-Mobile is not even helping. Why >>can't they just disable text messaging for the particular phone number? [quoted text clipped - 10 lines] > > Text messaging is not a feature unique to TM or even GSM phones. I just can't afford to pay more! Beside, this is kind of rip off and I wonder if anyone can help me bring this to the legal complaint. I should be able to disable this and it is out of my control to stop people sending me text messages. Like I said, if it continues change your number. People don't send text messages out randomly and you may have a number that was recently used by someone else. If you get 10 messages a month (which you shouldn't) it'll only cost you 50 cents. If you can afford the $39.99 monthly fee I can't believe the 50 cents will keep you from eating. Get a grip - be thankful you haven't been wiped out by a tsunami! From:Sarah Tanembaum sarahtanembaum@yahoo.com >>> HELP! How do I avoid this sh?t and T-Mobile is not even helping. Why >>> can't they just disable text messaging for the particular phone [quoted text clipped - 15 lines] > I should be able to disable this and it is out of my control to stop > people sending me text messages. T-mobile can turn off SMS to any line however in doing so you would suffer the consequences. You would never get any alert that you had Voicemail, ever. Nor would t-mobile be able to send you alerts regarding your past due balance and such. For the first reason alone T-mobile usually will tell customers it can't be done, which it can. Most CSRs aren't aware of this so you probably hit a wall. As some have suggested 1 few extra SMS every month isn't going to kill anyone at only 5 cents. If you get more than 60 a month then you should get the 2.99 SMS option and that will give you 300. For 6.99 get 1000 and for 9.99 get unlimited SMS. However unlimited option is only available for a limited time! The actual capability is there, but T-Mobile Customer Care and Technical Support is forbidden for legal reasons and policy reasons to remove or disable text messaging for any reason excpet as part of troubleshooting... > T-mobile can turn off SMS to any line however in doing so you would > suffer the consequences. You would never get any alert that you had [quoted text clipped - 8 lines] > and for 9.99 get unlimited SMS. However unlimited option is only > available for a limited time! >The actual capability is there, but T-Mobile Customer Care and Technical >Support is forbidden for legal reasons and policy reasons to remove or >disable text messaging for any reason excpet as part of troubleshooting... err, ok. thank you for playing.  Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] > If you get 10 messages a month (which you shouldn't) Where did you come up with that fact? If you're phone address were to get on a spam list you could easily get 10 messages a month (or per day). Your email address is just your phone number so someone before you could have gotten on a spam list then gotten rid of the number (because of the spam). You'd keep getting it because the email address didn't change. > I just can't afford to pay more! Well, then get a prepaid phone if you can't afford a regular plan and all text messages and e-mails are free, both incoming and outgoing. Quit yer bitching. TMobile to go is not free text messaging in both ways... I believe it is incoming only is free... But you are charged for sending... > > I just can't afford to pay more! > > Well, then get a prepaid phone if you can't afford a regular plan and all > text messages and e-mails are free, both incoming and outgoing. Quit yer > bitching. > TMobile to go is not free text messaging in both ways... I believe it is > incoming only is free... But you are charged for sending... Technically, yes; but not if you're sending over GPRS. If you are sending via GPRS, it isnt text messaging... It isnt SMS... It is essentially email... > > TMobile to go is not free text messaging in both ways... I believe it is > > incoming only is free... But you are charged for sending... > > Technically, yes; but not if you're sending over GPRS. On Sun, 09 Jan 2005 15:26:21 GMT, "René" <kar98@the-coalition.us> wrote: >> TMobile to go is not free text messaging in both ways... I believe it is >> incoming only is free... But you are charged for sending... > >Technically, yes; but not if you're sending over GPRS. Well, if you're going to be technical you won't be charged either if you don't send any messages either! Sheesh! - - - - - - - - - - - - - - - - - - - - - - - - - - That would be a perect solution to Sarah's problem since she doesn't send SMS. From:Jym L ff1089@hotmail.com > TMobile to go is not free text messaging in both ways... I believe it > is incoming only is free... But you are charged for sending... [quoted text clipped - 4 lines] >> and all text messages and e-mails are free, both incoming and >> outgoing. Quit yer bitching. On Sun, 09 Jan 2005 14:30:15 GMT, "René" <kar98@the-coalition.us> wrote: >> I just can't afford to pay more! > >Well, then get a prepaid phone if you can't afford a regular plan and all >text messages and e-mails are free, both incoming and outgoing. Quit yer >bitching. Sorry, prepaid is not free to send text messages. It's 10 cents/ message on prepaid to send. - - - - - - - - - - - - - - - - - - - - - - - - - - > Secondly, all cell phones that I'm aware of have at least rudimentary > text > messaging capability Even my ancient Motorola MicroTac I had 12 years ago was able to receive SMS :-) And I doubt you'll find an older phone than that still working on current networks. On Sun, 09 Jan 2005 14:29:04 GMT, "René" <kar98@the-coalition.us> wrote: >> Secondly, all cell phones that I'm aware of have at least rudimentary >> text [quoted text clipped - 3 lines] >SMS :-) And I doubt you'll find an older phone than that still working on >current networks. And doubtless you won't either considering that SMS is part of the GSM specification. Early TDMA phones could only receive text messages and couldn't send them at all. - - - - - - - - - - - - - - - - - - - - - - - - - - >>> Secondly, all cell phones that I'm aware of have at least rudimentary >>> text [quoted text clipped - 9 lines] > Early TDMA phones could only receive text messages and couldn't send > them at all. Please note that I said that aforementioned Motorola MicroTac was able to receive SMS. I didn't say anything about sending such. Because it couldn't. Was a GSM phone though. > It got worse, I even got text message from no one I know. Perhaps > someone or spam got a hold of my phone number and keep sending me junk. [quoted text clipped - 5 lines] > OTHERWISE, I WOULD HAVE GOTTEN A CHEAP PHONE WITHOUT TEXT MESSAGING > FEATURES. There is NO WAY that text messaging can be legally removed from your TMobile account. It is not grounds for legal action as you referred to above. It is a standard part of the service, it is stated in the documents at the dealers regarding the service, listed on your bill every month as to what is included, and if used, what you were charged for, and is also available on the website as information. The incoming SMS is used for several system functions, in addition to your Message Waiting Indicator if not in one of the Comverse markets. Legally, an SMS is no different then a phone call. If you get a wrong number calling you, you still pay for it. Mayeb we'd all prefer soemthing different, but taht is how it works. a. Read your "Terms and Conditions" or the copy on the TMobile.Com website. b. The ONLY legal and legitimate option that ANYONE at T-Mobile can offer you is to change you mobile number. Then dont give out your number to anyone you dont want calls or SMS from. c. If you are getting multiple SMS from any one particular source, contact your local police and file a telephone harrassment complaint. >>It got worse, I even got text message from no one I know. Perhaps >>someone or spam got a hold of my phone number and keep sending me junk. [quoted text clipped - 28 lines] > c. If you are getting multiple SMS from any one particular source, contact > your local police and file a telephone harrassment complaint. I think there are different here. When someone call me e.g. during peak time, I have a choice of not answering the call, therefore there are no charge on my anytime minutes. But with text messaging, I have no choice at all, whether I read the message or ignore/delete the message, T-Mobile will charge me. This is a rip off. Imagine if they are doing it for all their client, in which, many of them is not aware of this loophole for them to collect some fee, however small it is, it's not legal! Customer does not have choice! Anyone in legal perhaps can shed me some light on this issues? THanks The policy is contained in the service agreement. Your only recourse is to cancel your contract. As far as any kind of lawsuit you will have to prove your damages. However, that means that you won't want cell service on a post pay plan from ANY carrier. Perhaps you'd be better served with a prepaid service using a phone without messaging. As for legal action, since your damages are minimal you can't really afford to hire counsel to pursue it nor would it be fiscally rewarding to do so. From:Sarah Tanembaum sarahtanembaum@yahoo.com >>> It got worse, I even got text message from no one I know. Perhaps >>> someone or spam got a hold of my phone number and keep sending me [quoted text clipped - 42 lines] > > THanks > Perhaps you'd be better > served with a prepaid service using a phone without messaging. Here's the funny part: on t-mobile's prepaid contracts, text messaging and e-mails are entirely free, incoming and outgoing :-) As above TMobile to go is free in only one direction, I believe it is incoming only... > > Perhaps you'd be better > > served with a prepaid service using a phone without messaging. > > Here's the funny part: on t-mobile's prepaid contracts, text messaging and > e-mails are entirely free, incoming and outgoing :-) > it's not legal! You bet your a.s it's legal. The terms of service are clearly laid out on the t-mobile webpage as well as in the brochures and flyers. > Customer does not have choice! Yes, the customer does have a choice: if you don't like the product, don't buy it. René wrote: >>it's not legal! > [quoted text clipped - 5 lines] > Yes, the customer does have a choice: if you don't like the product, don't > buy it. Tell me where it advertise that I had no choice but pay each incoming/outgoing text messaging, and there are no way to prevent it. What happen with my spam? I got tons of messages a day! So, tell me where is the disclaimer that I have NO CHOICE OF REJECTING THE MESSAGE TO AVOID THE CHARGES! > Tell me where it advertise that I had no choice but pay each > incoming/outgoing text messaging, and there are no way to prevent it. > What happen with my spam? I got tons of messages a day! http://www.t-mobile.com/services/textmessaging/overview.asp All T-Mobile products support text messaging. Send and receive text messages for just 5 cents each. Or, get 300 messages for just $2.99 per month or 1,000 messages for only $6.99 per month. Additional messages (sent and received) cost just 5 cents each. > So, tell me where is the disclaimer that I have NO CHOICE OF REJECTING > THE MESSAGE TO AVOID THE CHARGES! You may want to pack up your phone in its original packaging, make sure you have all the cables, manuals, receipts and CDs if any, bring it back to the store and slowly explain to the clerk "I, Sarah Tanembaum, hereby declare and solemnly affirm that I am too f.cking stupid to use a cellphone. Here is my $200 American early cancellation fee. Thank you." >You may want to pack up your phone in its original packaging, make sure >you have all the cables, manuals, receipts and CDs if any, bring it back >to the store and slowly explain to the clerk "I, Sarah Tanembaum, hereby >declare and solemnly affirm that I am too f.cking stupid to use a >cellphone. Here is my $200 American early cancellation fee. Thank you." Sorry, but on the "i am a f.cking dipshit" meter scale you barely moved the needle. Come back when you've had a few more years practice. And... to the original poster: try again by politely calling customer service and asking them to shut off incoming fee-per-sms. Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] Now who is on the dip-o - meter There is no way to legally turn off text messaging on any T-Mobile account... Period... If a rep tries to, it wil not disable the feature, it will simply start screwing things up with your bill... That is part of reason it is not to be disabled... Before you post, why dont you read what was posted before... > >You may want to pack up your phone in its original packaging, make sure > >you have all the cables, manuals, receipts and CDs if any, bring it back [quoted text clipped - 14 lines] > dannyb@panix.com > [to foil spammers, my address has been double rot-13 encoded] >Now who is on the dip-o - meter >There is no way to legally turn off text messaging on any T-Mobile >account... Period... If a rep tries to, it wil not disable the feature, it >will simply start screwing things up with your bill... That is part of >reason it is not to be disabled... >Before you post, why dont you read what was posted before... I've read enough of your silliness to see that you're about as credible as a Beltway politician. Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] Right ... Dip - o- meter jumps even higher at this one... Read my answer to your more specific statement ... > >Now who is on the dip-o - meter > [quoted text clipped - 12 lines] > dannyb@panix.com > [to foil spammers, my address has been double rot-13 encoded] > Now who is on the dip-o - meter > > There is no way to legally turn off text messaging on any T-Mobile > account... Period... If a rep tries to, it wil not disable the feature, it > will simply start screwing things up with your bill... That is part of > reason it is not to be disabled... No legal way??? How did AT&T wireless get around that "legal" issue? I started getting a lot of spam and had no need for messaging so I had them turn it off. They had no problem doing it. I didn't lose any other functionality of the phone. If it "screws" things up on your bill then they need to fix the bug in their billing system. The bottom line is they WON'T turn it off. You agian start comparing apples and oranges.... Verizon isnt TMobiel, TMobile isnt Verizon As has been posted, it is a decision TMobile has made, based on legal circumstances... Not that doenst have to be a law... Maybe it was from some other court case and a civil decision... Regardless, the fact is, TMobile says they cant, says they wont... Just because system bills a cerain way doesnt make it a "bug" that it needs to be "fixed... Deal with it folks.. it is a fact of life... TMobile wont remove your incoming text messages... Period... End of story... > > Now who is on the dip-o - meter > > [quoted text clipped - 11 lines] > > The bottom line is they WON'T turn it off. >>Now who is on the dip-o - meter >> [quoted text clipped - 11 lines] > > The bottom line is they WON'T turn it off. That is exactly my point. I think this is an issues that T-Mobile should work it out by themself instead of PUNISHING THEIR CLIENT FOR THEIR INCOMPETENCE! For God sake, why can't they pay a good programmer to fix this issues. It is a simple matter, that is to block all incomming text messages(perhaps only allow text messaging from T-Mobile for administrative purposes and its free anyway). Or make it free incomming and charge the outgoing text message only. This is as simple as that but NOOOOOOOOOOOOOOOOOOOOO... THEY WANT TO SCREW THEIR CUSTOMER FOR THEIR IDIOCY! I imagine that if they decide that it is a significant source of churn, then they will do something about it. > THEY WANT TO SCREW THEIR CUSTOMER FOR THEIR > IDIOCY! Then they've found the perfect target in you. >René wrote: >> [quoted text clipped - 11 lines] >incoming/outgoing text messaging, and there are no way to prevent it. >What happen with my spam? I got tons of messages a day! All this stuff is contained in the contract that users agree to. Those contracts CLEARLY delineate the charges for all forms of account-related activity, from outgoing and incoming calls to text messaging, Internet usage, etc. >So, tell me where is the disclaimer that I have NO CHOICE OF REJECTING >THE MESSAGE TO AVOID THE CHARGES! There doesn't have to be a disclaimer. The information is spelled out in the fees portion of your contract. >>So, tell me where is the disclaimer that I have NO CHOICE OF REJECTING >>THE MESSAGE TO AVOID THE CHARGES! >There doesn't have to be a disclaimer. The information is spelled out >in the fees portion of your contract. c'mon. you're not that other guy who's making stupid comments. If she calls customer service, gets a clueful rep (most of them these days) and is polite, you'd be amazed at what can happen. And just for the hell of it, she can port her number to one of the other carriers who, at least in some areas and some plans, doesn't charge at all for incoming msgs. (I'll hedge a bit by saying I don't know if they currently offer that option. Last time I looked was back in 2004). Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] A clueful rep? It is a specific listed item that not customer care rep is allowed to remove from the system... Even if they do remove the "feature" in teh billing system... Wanna know what happens smart guy??? Instead of being charged for a text message, ever message sent or received will stil go through... And the account will be charged for a one minute call per message... No Im not measure the length of my "manhood"... I have discussed this specific issue with a Technical Support Group Manager at T-Mobile... In person, not as a customer on telephone... So get a life dip... Be sure of YOUR facts... before you go running off at the "mouth"... > >>So, tell me where is the disclaimer that I have NO CHOICE OF REJECTING > >>THE MESSAGE TO AVOID THE CHARGES! [quoted text clipped - 17 lines] > dannyb@panix.com > [to foil spammers, my address has been double rot-13 encoded] "> I think there are different here. When someone call me e.g. during peak > time, I have a choice of not answering the call, therefore there are no > charge on my anytime minutes. But with text messaging, I have no choice [quoted text clipped - 6 lines] > > Anyone in legal perhaps can shed me some light on this issues? You have no legal recourse except to cancel your service... Period. It is not illegal, it is not a loophole. It is an advertised part of the service. Agai, read my previous posting as to your other options.... Othewise, get over it, accept it, deal with it... > "> I think there are different here. When someone call me e.g. during peak > [quoted text clipped - 13 lines] > Agai, read my previous posting as to your other options.... Othewise, get > over it, accept it, deal with it... Where is it advertise that I have no choice in the text messaging. They will charge any both incoming and outgoing no matter who send it or whether I read the message or not. This is A PLAIN RIP OFF! I think they should make this disclaimer! Just like a toll road, there's got to be at least an alternative to reach the destination, otherwise its plain rip off and monopoly. Capisce! This is what you were referred to earlier: "These T & C's and your Service Agreement (if any) constitute your agreement with T-Mobile USA, Inc. and its affiliates (together, "T-Mobile," "we," or "us") for any wireless services and other telecommunications services that we provide you ("T-Mobile Services"), any applications, Phones, or products that you purchase or obtain from us or use with the Service ("Products"), and any applications or services that you purchase, obtain, or use that are provided through or with the Service, or billed to your T-Mobile account ("Third-Party Services") (T-Mobile Services and Third-Party Service together, the "Service"). These T&C's supercede all earlier versions. "Acceptance of Agreement. You accept this Agreement by: (i) activating or using the Service; (ii) signing, orally or electronically accepting the Agreement; or (iii) are deemed to accept the Agreement, whichever occurs first." YOU had the duty to make sure you undrestood the service and charges. If YOU didnt question and/or educate your self before you started adn ACCEPTED teh service in accordance with the Terms and Conditions, it is not T-Mobile's responsibility. If YOU signed up for the service, accepted the service by your actions including using the service, you agreed to abide by the service. The text messaging charges and offerings are clearly listed in the brochures, and on the website, and is available from any T-Mobile store rep, or T-Mobile Customer Service. The only, by legal definition, failure in this arrangement is solely on YOUR part to fail to educate yourself as to the available service before you accpeted the service by use. There are various things that are different in general with wireless service in general, and specifically with T-Mobile. Just because i dont get charged for incoming calls on my home landline (Well, actually I do, I have an additional toll free # service, I chose and pay for)... Doesn't mean T-Mobile doesnt have rigth to charge me for every incoming minute of call... And yes, I do get wrong numbers on my landline, and my toll free... Posters here have told you what your fucntional options are, choose one, or just let it go. You have no legal standing to file charges, or bring any court case. > > "> I think there are different here. When someone call me e.g. during peak > > [quoted text clipped - 22 lines] > Just like a toll road, there's got to be at least an alternative to > reach the destination, otherwise its plain rip off and monopoly. Capisce! > This is what you were referred to earlier: > [quoted text clipped - 76 lines] >>Just like a toll road, there's got to be at least an alternative to >>reach the destination, otherwise its plain rip off and monopoly. Capisce! Perhaps I'm not well versed in a legal term, but perhaps one can explain that if it is charged, why not include that charge in the monthly bill? When T-Mobile gives choices of text messaging, it means that we can choose not to use it, correct! It means that we can chose not to except incoming text messages that will be charged. Again, just as daytime incoming phone call, I have a choice of not answering therefore my anytime minutes will not be deducted. I HAVE THE CHOICE! But with text messaging, I HAVE NO CHOICE! They are ripping off their customer! Text messaging should be optional, otherwise, they might as well in bed with the spammers to flood our wireless text messaging which in turn will benefit T-Mobile! Who knows, this is their backdoor way to increase their revenue. I know it is not much per person, but multiply that with their customer base! Let's deal with this issues and bring this to T-Mobile attention! Perhaps, what they can do is make the incoming text messages free of charge, but charge the outgoing! This is a fair game, unless their intention is to deceive the customer. > Perhaps I'm not well versed in a legal term, but perhaps one can explain > that if it is charged, why not include that charge in the monthly bill? You ARE charged... The actual "feature" is a part of your account... There is no charge unless and until you use it... It is included with the plan charges... It is NOT optional, you cannot delete or remove the service... > When T-Mobile gives choices of text messaging, it means that we can > choose not to use it, correct! The choices T-Mobile gives you is how to use the feature... You can pay by event, or you can include for an extra charge the ability to get charegd a less expenive flat rate for up to 300 or 1000 messages, and once inwhile unlimted promotions... > It means that we can chose not to except > incoming text messages that will be charged. Nope it doesnt... Text messages are charged when the handset sends a flag back thru the system that it has received the complete message package. If you delete it unread, oh well.. Still get charged... > They are ripping off their customer! Text messaging should be optional, > otherwise, they might as well in bed with the spammers to flood our > wireless text messaging which in turn will benefit T-Mobile! It is NOT ripping off the customer. T-Mobile doesnt sell lists, publicize lists or any such. Eitehr someone is dialing lists, randomly dialing numbers, or has your number from either a previous user, or from you from some website or mailing list... Text messaging is not optionla, never has been, and it most likely will never be. Your handset receives message on regularly basis from the network (with or without your knowing or seeing message, ever see "OTA" on your messaging?) that updates your handset for any number of reasons... It is used to send your voicemail notifcations, and (you DID remeber to pay your bill, right) reminders and notifciations from the system. Sure, TMobile coudl turn it off. Your handset coudl have system issues, or system updates may be delayed to your handset which could cause issues with your service, or they coudl simply make the service more expensive and/or more credit intense to obtain since tehy woudlnt be able to notify the scofflaws who dont pay there bill... T-Mobile is testing things such as minute usage warnings, and other features which will use the feature even more... The system messages are not charged of course. > Who knows, this is their backdoor way to increase their revenue. I know > it is not much per person, but multiply that with their customer base! > > Let's deal with this issues and bring this to T-Mobile attention! They DO know about it, and it isnt a scam... And as far as making money. They are in fact a commercial corporation. They are not a charity. > Perhaps, what they can do is make the incoming text messages free of > charge, but charge the outgoing! This is a fair game, unless their > intention is to deceive the customer. BS, You keep trying to say how TMobile deceived you over and over, how they defrauded you over and over... Either read the Terms and Conditions, check the billing overview on the website or in the brochures at a TMobile store. Or if you REALLY cant live with it... follow the suggestion regarding canceling your service... Oh and see if any other carrier doesn't do very similar, if not the same with text messaging. I bet overall, you will find worse... You chose the service. It is part of the way things work... Sarah, There IS an alternate solution: Switch to prepaid service with free incoming SMS and you won't pay for the incoming SMS; OR, as I've said before, switch your phone number. I NEVER get unwanted SMS - you obviously have a number that was recently used by someone who received a lot of texts and hasn't told people about their new number. You seem more commited to complaining than to actually solving the problem. If it's a crusade you want, start writing to lawmakers and consumer groups. If you're looking for agreement that it's a ripoff, scam, conspiracy, illegal, etc., OK, you're absolutely right - many things in life appear to be that way. Now take control, pick one of the above solutions to fix it and get over it. You've been given two viable options to solve your problem as I've reviewed above. There is nothing else we can do for you here. From:Sarah Tanembaum sarahtanembaum@yahoo.com >> "> I think there are different here. When someone call me e.g. >> during peak [quoted text clipped - 23 lines] > reach the destination, otherwise its plain rip off and monopoly. > Capisce! > There is NO WAY that text messaging can be legally removed from your > TMobile > account. When did it become a legal requirement to receive SMS? Please cite a specific law. >> There is NO WAY that text messaging can be legally removed from your >> TMobile >> account. > >When did it become a legal requirement to receive SMS? Please cite a >specific law. It is if you wish to have GSM service. It's part of the GSM spec. - - - - - - - - - - - - - - - - - - - - - - - - - - >>When did it become a legal requirement to receive SMS? Please cite a >>specific law. >It is if you wish to have GSM service. It's part of the GSM spec. which has diddly squat to do with laws. The gsm spec also says I can make phone calls. Yet DT blocks my handset (unless preauthorized) from calling Europe. duh. Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] >>>When did it become a legal requirement to receive SMS? Please cite a >>>specific law. [quoted text clipped - 5 lines] >The gsm spec also says I can make phone calls. Yet DT blocks >my handset (unless preauthorized) from calling Europe. duh. You sure can be a horse's a.s! It doesn't have anything to do with laws, but she keeps wanting to have T-Mobile remove SMS from her service. Even if it could be done it would screw up her service. SMS is not an afterthought as it was in TDMA or CDMA. It is part of the GSM specification. Get use to it. - - - - - - - - - - - - - - - - - - - - - - - - - - > It is if you wish to have GSM service. It's part of the GSM spec. > - - - - - - - - - - - - - - - - - - - - - - - - - - Just because it's part of the spec doesn't mean they HAVE to forward messages on to you. People can't send without going through their system and there's no reason their system can't filter those messages based on a flag set on your account. AT&T wireless had no difficulty with this. Posting once place wasn't enough to post your apples and oranges?????? > > It is if you wish to have GSM service. It's part of the GSM spec. > > - - - - - - - - - - - - - - - - - - - - - - - - - - [quoted text clipped - 3 lines] > there's no reason their system can't filter those messages based on a flag > set on your account. AT&T wireless had no difficulty with this. > Posting once place wasn't enough to post your apples and oranges?????? > [quoted text clipped - 8 lines] >>there's no reason their system can't filter those messages based on a flag >>set on your account. AT&T wireless had no difficulty with this. Either T-Mobile programmer/systems-enginners are all idiot, or their management is all crooks and very deceitful! This Troll been around to long "POOF" >> Posting once place wasn't enough to post your apples and oranges?????? >> [quoted text clipped - 12 lines] > Either T-Mobile programmer/systems-enginners are all idiot, or their > management is all crooks and very deceitful! Just because it has legale ramifications, does not mean it is prohibited by law... That is the exact word used by a TMobile Tech Support Manager is that there are "legal issues" that require it on the accounts... This can be contractual, or regulation, or any of several possibilities... He is sending me some infor from TMobile re "removing incoming text messaging" on accounts... > > There is NO WAY that text messaging can be legally removed from your > > TMobile > > account. > > When did it become a legal requirement to receive SMS? Please cite a > specific law. >Just because it has legale ramifications, does not mean it is prohibited by >law... That is the exact word used by a TMobile Tech Support Manager is that >there are "legal issues" that require it on the accounts... In other words, you're a nincompoop. Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] > In other words, you're a nincompoop. And you and your friend Sarah are kvetching, whining jew bitches. >> In other words, you're a nincompoop. >And you and your friend Sarah are kvetching, whining jew bitches. ok. you're a racist, flame baiting, trolling, nincompoop. Does your mommy know you're playing with her computer? Signature_____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] No, he is calling a spade a spade... > >> In other words, you're a nincompoop. > [quoted text clipped - 9 lines] > dannyb@panix.com > [to foil spammers, my address has been double rot-13 encoded] > ok. you're a racist, flame baiting, trolling, nincompoop. Kvetch kvetch kvetch, bubeleh. Are those even real words? >> ok. you're a racist, flame baiting, trolling, nincompoop. > > Kvetch kvetch kvetch, bubeleh. >> Kvetch kvetch kvetch, bubeleh. > Are those even real words? Depends on the language :D On Mon, 10 Jan 2005 23:55:17 GMT, "René" <kar98@the-coalition.us> wrote: >> In other words, you're a nincompoop. > >And you and your friend Sarah are kvetching, whining jew bitches. *plonk!* - - - - - - - - - - - - - - - - - - - - - - - - - - If you dont have anythign constructive to say, instead of taking and posting like an absolute twit, shut up... I guess you never took any form of comsumer law, or business law, or any such... > >Just because it has legale ramifications, does not mean it is prohibited by > >law... That is the exact word used by a TMobile Tech Support Manager is that [quoted text clipped - 6 lines] > dannyb@panix.com > [to foil spammers, my address has been double rot-13 encoded] > It got worse, I even got text message from no one I know. Perhaps > someone or spam got a hold of my phone number and keep sending me junk. > > HELP! How do I avoid this sh?t and T-Mobile is not even helping. Sarah, Are you getting text messages or E-Notes? E-Notes are e-mails delivered by SMS which show up as being from a short number like "502". You can block E-Notes in the text section of the T-Mobile website. SignatureDonald Newcomb DRNewcomb (at) attglobal (dot) net They can be blocked only if you have an email address to block... You cannot set or block the actual "500" series in the filters... You have to enter an email address, or now you can block all incoming email originating SMS... > > It got worse, I even got text message from no one I know. Perhaps > > someone or spam got a hold of my phone number and keep sending me junk. [quoted text clipped - 9 lines] > Donald Newcomb > DRNewcomb (at) attglobal (dot) net I've just looked at that web page and found some new options that I haven't seen before: Block all messages from E-Mail to handset: Yes or No (If you select yes, you will NOT receive any E-Mail messages to <phonenumber>@tmomail.net or <alias>@tmomail.net) Allow messages ONLY to "My Phone's E-Mail address" <alias>@tmomail.net (Recommended): Yes or No (If you select yes, you will only receive E-Mail messages to the alias or <phone's E-Mail address>@tmomail.net) It looks like enabling the first option will prevent any email messages from getting through, as Donald suggested. (Normal SMS from phone numbers will still work.) I also understand that enabling the second option will prevent email messages sent to your ten-digit phone number @tmomail.net from getting through, but those sent to your alias @tmomail.net will still work. This option could reduce random spam, because senders would have to know your alias to email you. Jym, you can use partial addresses in the filters. Entering just @ by itself will catch all messages, especially if you check both the To and From fields. Now, I have on a couple of ocasions received spam from phone numbers, not email, and there's no way I know of to solve this problem. Luckily, this isn't a widespread problem yet, in this country anyway. I'm sure that when it becomes a serious issue, T-Mobile will come up with a solution. Signature\/ L /\ D They can be blocked only if you have an email address to block... You cannot set or block the actual "500" series in the filters... You have to enter an email address, or now you can block all incoming email originating SMS... > > It got worse, I even got text message from no one I know. Perhaps > > someone or spam got a hold of my phone number and keep sending me junk. [quoted text clipped - 9 lines] > Donald Newcomb > DRNewcomb (at) attglobal (dot) net It was a time of great turmoil. The strong preyed on the weak, dogs and cats lived together. One voice cried out in the wilderness: Sarah Tanembaum <sarahtanembaum@yahoo.com> wrote in <34b5vjF47sditU1@individual.net>: > I don't want extra charges, therefore I tried to block any incoming text > messages but have no luck. I have many friends and I don't want to take [quoted text clipped - 6 lines] > > Does anyone know how do I get out of this hell hole? You could just got to https://www.t-mobile.com/mytmobile/communication/messaging/ and click on "Create spam/keyword filters" and create filters with your friends' phone numbers and set them to either block all of their SMS messages altogether or to forward them to your e-mail address. Similarly, if you are getting SMS spam, you can block that as well. -- Roberto Castillo robertocastillo@ameritech.net http://www.freewebs.com/robertocastillo/ You cannot block numbers .. you can only block email address... > It was a time of great turmoil. The strong preyed on the weak, dogs > and cats lived together. One voice cried out in the wilderness: Sarah [quoted text clipped - 23 lines] > robertocastillo@ameritech.net > http://www.freewebs.com/robertocastillo/ > You cannot block numbers .. you can only block email address... > [quoted text clipped - 25 lines] >>robertocastillo@ameritech.net >>http://www.freewebs.com/robertocastillo/ Shark, they make it hard isn't it? Therefore, this is a scam! I had many spam both from email address and numbers as well. How do I block the number or redirect it? Thanks > It was a time of great turmoil. The strong preyed on the weak, dogs > and cats lived together. One voice cried out in the wilderness: Sarah [quoted text clipped - 23 lines] > robertocastillo@ameritech.net > http://www.freewebs.com/robertocastillo/ Will it work? So, as long as it never reach my phone, I will not be charged, righ? Thanks READ READ READ YOU CANNOT BLOCK NUMBERS. If someone sends from their handset, you cannot block it. Period. Exclamation point! Underlined... If it is coming from email address, you may be able to use the SPAM filters. If they work correctly, any message sent from email address to your handset as a text message, can be redirected, or blocked. Then you wont get charged, as it doesnt reach your handset. I checked a TMobile Rates and Plans brochure I have, it CLEARLY states that text message is an included feature, that you can add the discounted SMS features, but any overage or undiscounted SMS in either direction, from any source, that is delivered (not opened and read, delivered) to your handset will be charged as is appropriate for the allowable features on your account. Not a scam... Not a ripoff... Not some conspiracy... Business... Tell your friends you wont accept messages, or call TMobile and change your mobile number. THOSE are your basic choices. Choose... Stop blaming TMobile... > > It was a time of great turmoil. The strong preyed on the weak, dogs > > and cats lived together. One voice cried out in the wilderness: Sarah [quoted text clipped - 25 lines] > Will it work? So, as long as it never reach my phone, I will not be > charged, righ? Thanks TMobile is unable to leagally take SMS SEND RECIEVE off the account as they send messages for you to let youknow of changes on account or PDB (past due balances). when you recieve a messga automatically delete it do not open it. once you open it, they charge you. You CAN escalate the matter to a Supervisor in customer care to request that it be taken off. or another way is to change you MDN (mobile number) - take it from an activations rep it can be done [...] >when you recieve a messga automatically delete it do not open it. > once you open it, they charge you. [...] I have heard that before but I doubt it's true. The charge is made when the SMS reaches the handset successfully. Can you verify that? steve Basic GSM operation... SMS arrives to handset, and sends flag to SMSC that message has been delivered.. That is when charge is sent to billing... SMSC and system doesnt care if or when message is "opened" on handset... System has done it's job and dleivered it... > [...] > >when you recieve a messga automatically delete it do not open it. [quoted text clipped - 7 lines] > > steve Exactly what law would be broken and what is the penalty for turning off SMS? And, if a supervisor can do it why would that be an exception to the law you claim they'd be breaking? So far, your info smells as bad as Peppe LaPue would be expected to smell! From:peppe la pue via CellPhoneKB.com forum@CellPhoneKB.com > TMobile is unable to leagally take SMS SEND RECIEVE off the account > as they send messages for you to let youknow of changes on account or [quoted text clipped - 6 lines] > -- > Message posted via http://www.cellphonekb.com As has been listed here before, legal doesnt mean law... Some kvtech may have claimed they never got notified of a past due or a message on there account... Due to "legal action" and desire to not face future "legal exposure" it becomes a "legal issue"... > Exactly what law would be broken and what is the penalty for turning off > SMS? And, if a supervisor can do it why would that be an exception to [quoted text clipped - 14 lines] > > -- > > Message posted via http://www.cellphonekb.com It may be an issue of concern to their legal dept but peppe claims that they cannot "leagally" (sic) do so. He/she/it is wrong. Legally, they can while thay may choose not to for reasons if a legal (i.e. liability) nature. From:Jym L ff1089@hotmail.com > As has been listed here before, legal doesnt mean law... > [quoted text clipped - 20 lines] >>> -- >>> Message posted via http://www.cellphonekb.com If your employer syas that you can not legally do something for the reasons I listed, it is still LEGALLY... Stop Kvetching this subject... (and all the other ones you keep hamemring when you dont know what you are talking about) Get a dictionary, and read it... And go play with the other little special kids... > It may be an issue of concern to their legal dept but peppe claims that > they cannot "leagally" (sic) do so. He/she/it is wrong. Legally, they [quoted text clipped - 28 lines] > >>> -- > >>> Message posted via http://www.cellphonekb.com OK, per your request I looked it up (you didn't, obviously). The American College Dictionary defines 'legal' as 'not prohibited by law.' If something is not legal it is prohibited by law. There is no law preventing a carrier from turning off SMS at a customers request. There may be a bunch of other perfectly valid reasons why they won't or can't but the law isn't one of them. You seem to like to make things up as you go and resort to personal attacks when the facts don't support your imagination. That's fine, have fun! From:Jym L ff1089@hotmail.com > If your employer syas that you can not legally do something for the > reasons I listed, it is still LEGALLY... [quoted text clipped - 37 lines] >>>>> -- >>>>> Message posted via http://www.cellphonekb.com If you had REALLY bothered to look it up... you would have got this kind of defintion: 1 : of or relating to law 2 a : deriving authority from or founded on law : DE JURE b : having a formal status derived from law often without a basis in actual fact : TITULAR <a corporation is a legal but not a real person> c : established by law; especially : STATUTORY 3 : conforming to or permitted by law or established rules 4 : recognized or made effective by a court of law as distinguished from a court of equity 5 : of, relating to, or having the characteristics of the profession of law or of one of its members 6 : created by the constructions of the law <a legal fiction> THAT gives an employer or T-Mobile to say "legally" That is from Mirriam Webster Dictioanry... > OK, per your request I looked it up (you didn't, obviously). The > American College Dictionary defines 'legal' as 'not prohibited by law.' [quoted text clipped - 50 lines] > >>>>> -- > >>>>> Message posted via http://www.cellphonekb.com I looked up in the book cited and that's what it said. Page 696, The American College Dictionary. But your definition doesn't change what I said. But keep trying. From:Jym L ff1089@hotmail.com > If you had REALLY bothered to look it up... you would have got this > kind of defintion: [quoted text clipped - 70 lines] >>>>>>> -- >>>>>>> Message posted via http://www.cellphonekb.com Right as expected.. You are right.. everyone lese is wrong... Even if you can't read... I pledge 5 bucks to your learn to read program... Take your kvetch elsewhere... > I looked up in the book cited and that's what it said. Page 696, The > American College Dictionary. But your definition doesn't change what I [quoted text clipped - 77 lines] > >>>>>>> -- > >>>>>>> Message posted via http://www.cellphonekb.com It doesnt matter who you escalate it to... TMobile policy and procedures lists specifics about this. Forwarded to me by a friend at TMobile: Quoting: NOTE: Expiring the SMT feature DOES NOT remove the functionality. The customer will be charged standard airtime for Text Messaging usage. If the "SMT" feature is expired on an account, all incoming text messages will bill as an incoming call and will appear in the call detail section of the bill with the Call Type "D" (text message). At this time, we are unable to remove the Incoming Text Message service from an account. The following feature codes contain either free minute buckets or special overage charges for a Rate Plan or SOC and MUST NOT be deleted from the features tab at any time: <some content deleted> ? SMT = Ping Pong Receive End Quote If this in true, then anyone who removes it is causing billing issues for customer, and internal issues for themselves... And was told that anytime a TSG rep checks an account that has been opened for any reason, that the feature must be turned back on if it was turned off for other then certain specific issues, and that the system does in fact do audits and will reset features such as this if it has been removed... So peppe, and all the others (and least I forget, Dont bother kvetchin about "correcting" teh billing issue Sarah...) Doesnt matter who removes it, they are wrong, and can be disciplined... > TMobile is unable to leagally take SMS SEND RECIEVE off the account as they send messages for you to let youknow of changes on account or PDB (past due balances). when you recieve a messga automatically delete it do not open it. once you open it, they charge you. You CAN escalate the matter to a Supervisor in customer care to request that it be taken off. or another way is to change you MDN (mobile number) - take it from an activations rep it can be done > -- > Message posted via http://www.cellphonekb.com that you are right with Jym, however, you can take it off through the escalation process - there will not be discipline taken if the channel was followed properly, yes accounts do get audited, as i do on a regular basis and you as well, as long as there are specific instructions on the account supporting the deletion it should not be added again I think you misunderstood... as told to me, and what I read is no one, not supervisor, manager or CCR is allowed or authorized remove it... period... > that you are right with Jym, however, you can take it off through the escalation process - there will not be discipline taken if the channel was followed properly, yes accounts do get audited, as i do on a regular basis and you as well, as long as there are specific instructions on the account supporting the deletion it should not be added again > -- > Message posted via http://www.cellphonekb.com |
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