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Cellular Phone Forum / Providers / T-Mobile / May 2005

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Caller ID suppression - This is STRANGE

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BruceR - 26 May 2005 05:49 GMT
1 week ago I called TMo and asked them to change the name sent with CID
to "Wireless Caller" instead of my name, as it was before the voicemail
system changed.  I asked them to do this on both of my TMo numbers (one
is my wife's).  They said OK and advised that it could take up to 72
hours to complete the change. Fair enough.
The next day, we both had to go through the voicemail setup process and
I assumed that the CID name was changed. Testing, I found that it
wasn't.
Called TMo and they said it was setup in their system to send "Wireless
Caller" and not my name and said to give it up to a week.  I did and it
didn't so I just called again. This time, the rep again verified that
their system was set to send "Wireless Caller" and placed me on hold to
discuss it with her supervisor.
When she came back on the line she told me that they had to send an
email to SPRINT(!) to make the change.  I asked why Sprint was involved
and she wasn't sure but that was what they had to do and to allow
another 72 hours.  Neither of our numbers were ported from Sprint.
Anybody know what's up with the TMo Sprint relationship?  Maybe they use
Sprint's long distance network or rent space on their switch?
Cyrus Afzali - 26 May 2005 23:40 GMT
>1 week ago I called TMo and asked them to change the name sent with CID
>to "Wireless Caller" instead of my name, as it was before the voicemail
[quoted text clipped - 15 lines]
>Anybody know what's up with the TMo Sprint relationship?  Maybe they use
>Sprint's long distance network or rent space on their switch?

I would imagine Sprint completes the "back end" portion of the call,
once it leaves TM's wireless infrastructure and goes into the public
telephone system. Sprint does the same kind of work for most major
VoIP providers, including Road Runner's Digital Phone.
BruceR - 27 May 2005 06:25 GMT
Ahh! I suspected it was something like that. Still not working right but
it's only been 24 hours.

From:Cyrus Afzali
pnsmnyv@lnubb.pbz

>> 1 week ago I called TMo and asked them to change the name sent with
>> CID to "Wireless Caller" instead of my name, as it was before the
[quoted text clipped - 21 lines]
> telephone system. Sprint does the same kind of work for most major
> VoIP providers, including Road Runner's Digital Phone.
danny burstein - 27 May 2005 06:34 GMT
>Ahh! I suspected it was something like that. Still not working right but
>it's only been 24 hours.

It's a bit more complicated than you've been led to believe.

The _number_ in Caller ID is sent along with the "setup" of the phone
call, so is available to the final central office (and to the receiving
phone if CNID is unblocked) at the exact same time.

However, the _name_ is NOT sent the same way. Rather, the receiving
central office (or, more likely, some intermediate gateway, but let's not
go there) gets the number and does a _reverse_ database lookup.

Now the actual databse in use is, well, somewhere or another. If you're
calling from inside a traditional wireline telco RBOC to another phone in
the same company, they've got the billing/directory info in house and you
get it accurately.

On the other hand, if there's a long distance call involved to a different
company, well all bets are off. The company receiving the call has to know
where to do the database dip, _and_ that often is NOT the place the call
came from.

Why? two reasons:

    a) the originating company charges for the database dip. The
    receiving company doesn't want to pay, so they'll look for
    a secondary, and cheaper (and often less accurate) provider.

        NOTE that this is similar to the problem nowadays
        when you make a "directory assistance" call...

    b) maintaining that data base, and making it available
    for instant lookup, isn't that eay. So some places
    will hand it off to a third party.

Oh, and for good measure, if there'e number portability involved
and the riginating phone has moved from the company that used to
"own" the prefix to another, there are plenty of headachess...

Signature

_____________________________________________________
Knowledge may be power, but communications is the key
            dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

BruceR - 27 May 2005 07:14 GMT
Thank you for that detailed explanation. I didn't realize that the name
wasn't sent with the number. That might explain why they have to update
the info with a 3d party (Sprint). That might also mean that calls I
place to different cities or even different carriers would still receive
the name depending on what database they tap.

From:danny burstein
dannyb@panix.com

>> Ahh! I suspected it was something like that. Still not working right
>> but it's only been 24 hours.
[quoted text clipped - 49 lines]
>      dannyb@panix.com
> [to foil spammers, my address has been double rot-13 encoded]
Joseph - 27 May 2005 15:19 GMT
>That might also mean that calls I
>place to different cities or even different carriers would still receive
>the name depending on what database they tap.

A more likely scenario is that if you didn't receive the name
information you wouldn't receive any name information at all and would
just receive the number.

- - - - - - - - - - - - - - - - - - - - - - - - - -
         
SirJaymes@gmail.com - 27 May 2005 03:46 GMT
> 1 week ago I called TMo and asked them to change the name sent with CID
> to "Wireless Caller" instead of my name, as it was before the voicemail
[quoted text clipped - 15 lines]
> Anybody know what's up with the TMo Sprint relationship?  Maybe they use
> Sprint's long distance network or rent space on their switch?
 
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