Okay, here's a good one for those who dislike T-Mobile's customer support.

I use an Ericsson T39 under a grandfathered plan, with WAP and full Internet
access.  I recently combined 3 other phones on my account on T-Mobile's
Family Plan, wanting to keep my old phone and plan separate.  The T-Mobile
CSR told me that my individual plan for the T39 would need to be billed
separately from the rest, but that I wouldn't lose access to any of my
services.  Wrong.

I lost all data access -- WAP, e-mail, GPRS internet, all gone.  The next
CSR told me T-Zones was replaced by T-MobileWeb and that the $2.99 charge I
had been paying was now $5.99.  So they signed me up for that, which
restored my WAP access, EXCEPT for T-Zones.  They also told me my internet
access (which I use for a digital pen via GPRS) would now cost me an
additional $29.99/mo.

Meantime, after talking to several CSRs and advancd tech support reps for a
total of more than 6 hours (yes, 6 hours), including 2 disconnects and
repeating my name, phone number and social security number at least 8
different times to everyone I was transferred to, I finally got my WAP and
GPRS provisioning restored.

However, I still cannot access the T-Zones WAP page.  I can access every
other WAP page in my bookmarks. I can even access the T-Zones UK web page,
but I cannot connect to the USA T-Zones web page.  The advanced wireless
data department at T-Mobile is at a loss to explain why.  The error message
on my T39 says "There is something wrong with the page you tried to access.
Choose another link."

Anybody else have a problem like this?  I would appreciate any thoughts
anyone has.

Thanks.