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Cellular Phone Forum / Providers / T-Mobile / March 2006Switching from Sprint to T-Mobile
I'm in the process of beginning to port my Sprint number to T-Mobile. Why? I had two lines with shared minutes with Sprint. My wife recently passed away, so I no longer had a need for the second line. I called Sprint and asked them (as a starter) to merely drop the $20 add-a-phone option, keeping my basic plan intact on the single remaining line. Sprint rep says: "Oh, we can't do that, we have to put you on a new plan, plus have you agree to a new two-year contract." I told them no way would I agree to a new contract. Decided to go with Amazon.com's offer of a free (after rebate) Motorola RAZR V3, with a free Bluetooth headset thrown in, along with T-Mobile's $39.99 plan. As icing on the cake, the T-Mobile contract is only for one year.  SignatureJohn Richards >I'm in the process of beginning to port my Sprint number to T-Mobile. >Why? [quoted text clipped - 9 lines] >along with T-Mobile's $39.99 plan. As icing on the cake, the >T-Mobile contract is only for one year. Sorry to hear about your wife. Regarding the RAZR, be sure the one you bought doesn't have this problem: http://tinyurl.com/nkltr Cingular, T-Mobile halt Razr sales due to glitch Sat Mar 11, 2006 10:24 AM GMT172 NEW YORK (Reuters) - Cingular Wireless and T-Mobile USA have temporarily stopped selling the Razr, Motorola Inc.'s flagship cell phone, due to a technical glitch that causes the phone to drop calls or shut down, the companies said on Friday. (Rest of story at link above.) SignaturePaul Miner I noticed that both T-Mobile and Cingular had temporarily stopped selling the RAZR V3 due to "quality control" problems. Sure hope the one I get has the latest fixes. SignatureJohn Richards > Regarding the RAZR, be sure the one you > bought doesn't have this problem: [quoted text clipped - 10 lines] > > (Rest of story at link above.) > >I'm in the process of beginning to port my Sprint number to T-Mobile. > >Why? [quoted text clipped - 24 lines] > > (Rest of story at link above.) what is causing the problem? My condolences on your wife's passing. I think you'll be pleased with TMo. Don't worry about getting one of the "problem" phones. If you do, they'll swap it out for you at a TMo store. > I'm in the process of beginning to port my Sprint number to T-Mobile. > Why? [quoted text clipped - 9 lines] > along with T-Mobile's $39.99 plan. As icing on the cake, the > T-Mobile contract is only for one year. > My condolences on your wife's passing. I think you'll be pleased with > TMo. Don't worry about getting one of the "problem" phones. If you do, > they'll swap it out for you at a TMo store. After the 14 day trial period they won't. You would have to go thru T-Mobile support which is numerous hoop leaps. Good luck. > > I'm in the process of beginning to port my Sprint number to T-Mobile. > > Why? [quoted text clipped - 9 lines] > > along with T-Mobile's $39.99 plan. As icing on the cake, the > > T-Mobile contract is only for one year. >>My condolences on your wife's passing. I think you'll be pleased with >>TMo. Don't worry about getting one of the "problem" phones. If you do, >>they'll swap it out for you at a TMo store. > > After the 14 day trial period they won't. You would have to go thru > T-Mobile support which is numerous hoop leaps. Good luck. Not true. I have a V330 which I bought from TMI Wireless off their web page. It died after 6 months. I took it to a TMo company kiosk at a local mall. They ordered me a replacement on the spot after verifying my phone was indeed dead, no questions asked. I paid $9.95 shipping and got a new V330 delivered two days later. No hassle. After being with Cingular for two years I find TMo to be a breath of fresh air as far as accommodating their customers. >>>I'm in the process of beginning to port my Sprint number to T-Mobile. >>>Why? [quoted text clipped - 9 lines] >>>along with T-Mobile's $39.99 plan. As icing on the cake, the >>>T-Mobile contract is only for one year. Per none <""vm\"@(none)">: >No hassle. After being with >Cingular for two years I find TMo to be a breath of fresh air as far as >accommodating their customers. I'll second that. SignaturePeteCresswell ["Followup-To:" header set to alt.cellular.sprintpcs.] >Per none <""vm\"@(none)">: >>No hassle. After being with >>Cingular for two years I find TMo to be a breath of fresh air as far as >>accommodating their customers. >I'll second that. TM used to be AT&T wireless, right? I had AT&T wl back around '99 and they sucked. They were too cheap to arrange for analog roaming when no digital signal was present; if you were within 40 miles of a digital area, but not close enough to actually use it, there was no coverage at all. I used to keep an old analog cell phone in my car in case AT&T wireless left me SOL on the side of the road. Did TM get their act together? http://compass.t-mobile.com shows their coverage much improved. How are they for rural america? I'm ready to dump sprint -- I moved to a new state and sprint won't let me change my phone number to the local area code without signing a new two year contract and with half the shared minutes and no internet access for the same price. When sprint refused to left me get a resonable price on a phone for the second number because I had the audacity to activate my own purchased phone in the last 18 months, I started looking to dumping sprint. > TM used to be AT&T wireless, right? Wrong. TM used to be Voicestream some time ago. Cingular absorbed AT&T wireless recently. To add my 5c to the main topic - I switched from Sprint to T-mobile two years with some change ago, and find it to be so much better indeed. Suburban coverage may not be perfect, but with recent addition of 850MZ roaming it improved quite a bit too! No analog coverage, however, as with all current GSM providers... It's hard beat T-mobile on international rates/coverage though! TM's customer service is great! I mean GREAT! First of all you can usually get to talk to the live person in matter of minutes (when I left Sprint - minimum hold time was good half an hour, don't know what it is now), and they do listen to your concerns and do their best to resolve them! LEM (remove all digits from e-mail for direct reply) It's REALY hard to beat their international roaming rates if you are grandfathered in on the 29 cents per minute roaming plan. Mike Schumann >> TM used to be AT&T wireless, right? > [quoted text clipped - 16 lines] > LEM > (remove all digits from e-mail for direct reply) > It's REALY hard to beat their international roaming rates if you are > grandfathered in on the 29 cents per minute roaming plan. *Sigh*... I jumped on this boat too late for these! Nor it is offered to new customers, of course... But even with the current international rates - they were better than most US providers last time I checked. Oh... and T-mobile is the *only* US carrier (at least major) that will unlock your GSM phone, so that you're able to use it with local pre-paid SIM overseas! LEM. (remove digits from address for direct reply). I'll third that. I've been very happy with TMO. > Per none <""vm\"@(none)">: >>No hassle. After being with >>Cingular for two years I find TMo to be a breath of fresh air as far as >>accommodating their customers. > > I'll second that. > My condolences on your wife's passing. I think you'll be pleased with > TMo. I am. Sprint's coverage is stellar in my part of the Victor Valley; T-Mo's slightly less so, but still good, and T-Mo actually has customer service reps who are interested in doing a good job. Sprint's CS was good for a while, then tanked when they outsourced their customer service operation. SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >> My condolences on your wife's passing. I think you'll be pleased with >> TMo. >I am. Sprint's coverage is stellar in my part of the Victor Valley; T-Mo's >slightly less so, but still good, and T-Mo actually has customer service >reps who are interested in doing a good job. Sprint's CS was good for a >while, then tanked when they outsourced their customer service operatio I don't think anybody seriously thinks sprints CS has ever been anything but terrible for as long as sprint has been in the cell phone business. People avoid sprint cs like the plague. It's sprint's network and phones that attracts customers. When did sprint outsource their CS? I usually have noticed a strong new jersey/new york accent for their CS. I've never noticed indian/asian CS. > I don't think anybody seriously thinks sprints CS has ever been anything > but terrible for as long as sprint has been in the cell phone business. People > avoid sprint cs like the plague. It's sprint's network and phones that attracts > customers. For a couple years or so, the CS was actually good. Maybe mid-2001 to end of 2003. They actually managed to cut way down on wait times and the CSRs back then were actually able to solve problems. > When did sprint outsource their CS? I usually have noticed a strong new > jersey/new york accent for their CS. I've never noticed indian/asian CS. Middle to end of 04, I think - can anyone confirm this? Towards the end of 04, I noticed nothing but foreign accents in Sprint CS... SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 >> I don't think anybody seriously thinks sprints CS has ever been anything >> but terrible for as long as sprint has been in the cell phone business. People [quoted text clipped - 10 lines] >Middle to end of 04, I think - can anyone confirm this? Towards the end of >04, I noticed nothing but foreign accents in Sprint CS... The 2004 mark sounds about right. Wasn't that about the time they started their pursuit of Nextel? Nextel has always been 100% outsourced so they were probably trying to bring themselves into alignment. My understanding is that they (Sprint) still have some portions of their customer base in-house but your average customer goes off shore. >> I don't think anybody seriously thinks sprints CS has ever been anything >> but terrible for as long as sprint has been in the cell phone business. People >> avoid sprint cs like the plague. It's sprint's network and phones that attracts >> customers. >For a couple years or so, the CS was actually good. Maybe mid-2001 to end of >2003. They actually managed to cut way down on wait times and the CSRs back >then were actually able to solve problems. That wasn't my experience. In summer of 2002 I switched plans and they disconnected me because they erroniously hit me with an early termination fee. Then they did it again the next month. And the next month. On the third month, I called 2 days before my billing cycle to make sure everything was ok; they said "of course!" and then disconnected me two days later. On my next call then said they'd restore service within 12 hours and of course didn't. On my next call, I discovered that their menu system wouldn't let me reach a human; I had to call from a different phone! Some customer service. >>> I don't think anybody seriously thinks sprints CS has ever been anything >>> but terrible for as long as sprint has been in the cell phone business. People [quoted text clipped - 6 lines] > > Some customer service. I know many people did have problems. The CS I got was actually surprisingly good during that period, as good for my wife's Sprint phone as I had with Verizon... SignatureSteve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307 I look forward to seeing you over at alt.cellular.gsm.carriers.voicestream. It still has the old voicestream moniker as it's a PITA to change it. >> My condolences on your wife's passing. I think you'll be pleased with >> TMo. [quoted text clipped - 4 lines] > Sprint's CS was good for a while, then tanked when they outsourced > their customer service operation. > I look forward to seeing you over at > alt.cellular.gsm.carriers.voicestream. It still has the old > voicestream moniker as it's a PITA to change it. Then, perhaps, start a new one. Methinks, today, many people don't connect TM with Voicestream. Might as well start one for at&t while you're at it (though at least they have ATTWS to fall back on <g>). While you're in there go ahead and start one for Sprint, sans "PCS." SignatureMike >> I look forward to seeing you over at >> alt.cellular.gsm.carriers.voicestream. It still has the old [quoted text clipped - 6 lines] > they have ATTWS to fall back on <g>). While you're in there go ahead > and start one for Sprint, sans "PCS." Remember the story about the mouse who had the idea to hang a bell around the cat's neck? Go for it! Let us know when to move over to the new group. Very sorry to hear of your loss. If you explained to Sprint about your wife's passing and they still refused to assist unless a new contract was signed... that's really, really sad. I think you'll find T-Mobile's customer relations to be more helpful and caring. T-Mobile reception and call quality is on par, if not better, than Sprint in areas that T-Mobile serves directly. > I'm in the process of beginning to port my Sprint number to T-Mobile. > Why? > Very sorry to hear of your loss. If you explained to Sprint about your > wife's passing and they still refused to assist unless a new contract was > signed... that's really, really sad. Yep. One of the Sprint reps even had the gall to insist that I mail in a copy of the death certificate! The account was in my name only, so that demand seemed preposterous. > I think you'll find T-Mobile's customer > relations to be more helpful and caring. Yes, all of the T-Mobile reps I've talked to so far were courteous and friendly. SignatureJohn Richards >> Very sorry to hear of your loss. If you explained to Sprint about >> your wife's passing and they still refused to assist unless a new [quoted text clipped - 4 lines] > so that demand > seemed preposterous. Indeed. Very sorry to hear about your loss, John. You've been a worthy contributor in the Sprint NG and will be missed. Again, sorry about your loss. Good luck with TM. SignatureMike John, I'm very sorry to hear about your wife's passing. I've always enjoyed reading your posts, so I hope you'll check up on us once in a while!!! After my mother passed away, my sister kept my mom's Verizon phone. The old Verizion phone is worn out, and my sis now wants to switch to Sprint, as I think it has a little bit better coverage and better pricing where she and her husband live. They asked for my recommendation. It's really sad when I can't in good conscience recommend to them the phone service that I use. I very much like Sprint's technology, but the CS just frustrates me to death. God Bless! Joe Huber huber.joseph@comcast.net This isn't all that odd. Even on TMO you can't go to one phone with a family plan, you have to go on a non-family plan. (However on TMO it does not cost extra per month for the second phone, only the third and fourth.) I was required to do the same thing when I went to *add* a phone to my plan a few years ago with Sprint; I had to move to a plan that allowed the add-a-phone ability. I lost my now-antiquated First Incoming Minute Free perk through that. :P If needed, make sure you check out the coverage tool. http://compass.t-mobile.com I check it once a month or so to see what new towers they put up around me. (It's nice to know.) > I'm in the process of beginning to port my Sprint number to T-Mobile. > Why? [quoted text clipped - 9 lines] > along with T-Mobile's $39.99 plan. As icing on the cake, the > T-Mobile contract is only for one year. > I'm in the process of beginning to port my Sprint number to T-Mobile. > Why? [quoted text clipped - 9 lines] > along with T-Mobile's $39.99 plan. As icing on the cake, the > T-Mobile contract is only for one year. So sorry to hear about your loss John. Our condolences and thoughts go to you. Good luck with your TM coverage. Bob |
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