T-Mobile harassing me

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Eddie - 23 Apr 2006 09:31 GMT

I have an e-mail from T-Mobile in which it states they were allowing me
to end my contract and would waive the early termination fee if I chose
to do so (I won't get into the reasons why, but the fact of the matter
is I have in writing from them where they stated they were allowing me
to do so).

After receiving this permission, I went ahead and terminated my contract
with them and have since signed on with another carrier, but T-Mobile is
now billing me for the $200 early termination fee. I have responded
twice to them now with a detailed letter and a copy of the e-mail they
had sent me in which they stated they were allowing me to end the
contract without penalty (I responded via regular mail).

They're now sending me collection notices threatening to contact
collection agencies.

What are my options here other than paying the $200 to get them off my
back? They are clearly bullying me here and ignoring my letters to them
in which I provided copies of their statement two times now.

Thank you for any help with this matter.

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BruceR - 23 Apr 2006 11:26 GMT

Call the collection agency and notify them that the charge is disputed.
Tell them why and fax them the documentation. Be nice. The collection
agency is used to dealing with deadbeats so don't act like one. Simply
explain the situation and offer to send them your proof. Tell them that
you have been unable to reach anyone at TMo and ask them who their
contact is and if they will help you communicate with them to straighten
the matter out. The collection agency may surprise you and be helpful.
Failing success with that route, file a complaint with the attorney
general's office in your state with all the documentation. You can also
contact the BBB but they don't do much good.

> I have an e-mail from T-Mobile in which it states they were allowing
> me to end my contract and would waive the early termination fee if I
[quoted text clipped - 17 lines]
>
> Thank you for any help with this matter.

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Scott - 23 Apr 2006 14:32 GMT

>I have an e-mail from T-Mobile in which it states they were allowing me to
>end my contract and would waive the early termination fee if I chose to do
[quoted text clipped - 16 lines]
>
> Thank you for any help with this matter.

Are you sure the actual email came from T-Mobile?

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Eddie - 23 Apr 2006 15:48 GMT

> Are you sure the actual email came from T-Mobile?
>

Of course. Funny thing is they seem to be pretending it doesn't exist
though because they're pointing to another statement they made to me via
e-mail right after I ported my number. In that statement, they
backtracked saying that they see that I ported my number out of T-Mobile
and that I would have to pay an ETF, however they'll make a special
exception this time that if I come back to us within 14 days, they'll
waive the early termination fee.

So basically it sounds like someone there screwed up by telling me I can
opt out of my contract and they're trying to punish me for their
screw-up. I'm already contracted now under another carrier, so going
back to T-Mobile is absolutely out of the question.

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BruceR - 23 Apr 2006 21:24 GMT

I'm sure the 2nd email you got was a form letter. In any case, they
can't change the deal once they offered you the out and you took it.
Call the attorney general's office in your state tomorrow morning..

>> Are you sure the actual email came from T-Mobile?
>
[quoted text clipped - 10 lines]
> screw-up. I'm already contracted now under another carrier, so going
> back to T-Mobile is absolutely out of the question.

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