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Cellular Phone Forum / Providers / T-Mobile / September 2006Changing Number for Prepaid Service
This is just for my knowledge before I call customer service: Is it possible to ask for my prepaid account phone number to be changed to one that has not been used before? I seem to keep getting calls apparently to the previous user(s) of my current number! Is there a charge for this change-over? Regards and thanks in anticipation. Mobius --------  SignaturePosted via a free Usenet account from http://www.teranews.com > This is just for my knowledge before I call customer service: > [quoted text clipped - 8 lines] > Mobius > -------- Hard to tell since you don't mention what carrier you're talking about or what country you're in. >> This is just for my knowledge before I call customer service: >> [quoted text clipped - 11 lines] > Hard to tell since you don't mention what carrier you're talking about or > what country you're in. Sorry, I am in the USA. And, I assumed this was a T-Mobile newsgroup! I have T-Mobile service on the phone whose number I wanted to change. Regards. Mobius SignaturePosted via a free Usenet account from http://www.teranews.com It seems a lot of people post to wherever so I try not to make assumptions. You'll be able to do what you want w/TMo for free. >>> This is just for my knowledge before I call customer service: >>> [quoted text clipped - 20 lines] > > Mobius > >> This is just for my knowledge before I call customer service: > >> [quoted text clipped - 8 lines] > >> Mobius > >> -------- This is a question that I am not too certain about, and I worked for T-Mo as a CSR for 3.5 years, though in the post-paid side. I know that there is a charge on post-paid to change numbers, and no guarantee that the number has never been used, as the numbers basically come up in random as to what is available. It MAY be that a rep wouls be able to tell you if a number had been ever assigned as a pre-paid number, however as they do not have access to the post paid accounts side, it is no guarantee it was not assigned before in post-paid. I wish there were an easier answer, but the post paid reps did not have access to the prepaid accounts either. basically as the other person said you can always switch the number again if need be. As inconvenient as it seems, t-mo is assigned the numbers available by the landline companies, and as more and more people get phones, or need numbers for fax, data, etc. it puts a premium on available numbers and makes getting fresh ones very difficult. viva la progress? :-) > Is it possible to ask for my prepaid account phone number to be > changed to one that has not been used before? Yes you can change the number. However I don't think you can specifically request a number never used before... I'm not even sure T-mobile has such numbers. They only have so many in each area code, and those are always recycled some time after being given up... > Is there a charge for this change-over? No charge, change as many times as you like. If your new number also getting unwanted calls, you can always try again! LEM (remove digits in address for direct reply) >> Is it possible to ask for my prepaid account phone number to be >> changed to one that has not been used before? [quoted text clipped - 11 lines] > LEM > (remove digits in address for direct reply) Thanks for the response - I shall be calling T-Moble CS later today! Regards. Mobius SignaturePosted via a free Usenet account from http://www.teranews.com Replying to my own posting due to something I just found out.... >> Is there a charge for this change-over? > > No charge, change as many times as you like. If your new number also > getting unwanted calls, you can always try again! Anyway this was the case until recently. However..... Just today I received two prepaid SIM cards I bought on eBay for my relatives that are going to visit from overseas (so that they don't pay arm and a leg for roaming). I called t-mobile twice (once for each card so that I wouldn't have to explain to them why I have two at the same time) and asked to change numbers to local ones. This is at least the third time I've done that for people visiting from overseas, so I was fairly familiar with procedure. They were happy to do that, and as usualy they read all those legal disclamers "your voice mail will be reset, all messages deleted, your balance will transfer over, phone may be unusable up to 24hrs, you'll get free sms with new number, blah-blah-blah"... However at the end of this all there was something new - "You will not be able to change the number again for 6 months!"... OOPS!. Haven't heard this one before (and in fact I did change numbers three (!) times in 6 months on one of the previous prepaid cards I had).... So, I asked if it was a new policy. They weren't sure (apparently both reps haven't worked there for too long), they just told me that's how it was... Does anyone else know anything about this? Is this true, only one change in 6 months? When was it implemented? Hm... LEM (remove digits in address for direct reply) Yes, that has been policy for at least several years. What has NOT been policy is how soon you can change the number the first time. You can usually do that right away, contrary to what the agents on eBay would have you believe. Bill Radio Click for Wireless Reviews at: http://www.mountainwireless.com > Replying to my own posting due to something I just found out.... > [quoted text clipped - 30 lines] > LEM > (remove digits in address for direct reply) |
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